Name: The Ritz-Carlton, St. Louis
Address: 100 Carondelet Plaza, St. Louis, Missouri, United States of America, St. Louis, Missouri, US
Price range: $539–$1,440 per night
Rating: 9.17

What guests think

At The Ritz-Carlton, St. Louis, guests frequently praise warm, attentive service and generally spacious rooms, while some note dated furnishings or maintenance hiccups, occasional noise from events, and mixed cleanliness, resulting in an experience that can vary by stay.

Elevators are sometimes slow or odorous; other facilities are rarely discussed. Food and drink range from excellent breakfast, brunch, and dinners to disappointing meals and service at times. Many highlight a convenient, attractive location, though a few found the immediate area sterile and sought clearer transport guidance. Expect polished hospitality with variability in rooms, facilities, and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reports focus on elevators, which were sometimes slow or had unpleasant odors. Other facilities received few consistent comments.

Related guest reviews

6

ann

Apr 28, 2024

·

Stayed 1 night

Elevators were crazy slow belman slow or just not staffed properly

10

William O

Dec 10, 2024

·

Stayed 3 nights

We like everything. This was our first trip to St Louis. The hotel and surroundings exceeded all our expectations. We booked 3 rooms and they got us all on the same floor. It was Christmas and the decorations and festivities were wonderful.

10

Miranda

Feb 27, 2023

·

Stayed 2 nights

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!

10

Troy

Feb 7, 2023

·

Stayed 1 night

Class as you would expect from the Ritz. Impeccable service unmatched. Cigar Club has a very limited selection of cigars and mine was falling apart. Very nice but a humidor upgrade would be beneficial. Overall great experience though.

6

Ellen

Aug 19, 2025

·

Stayed 1 night

The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.

8

Tia

Jul 12, 2025

·

Stayed 1 night

Wish they still had a pool

10

Michael

Jul 31, 2023

·

Stayed 1 night

Everyone at the Ritz from Parking to Room Service was excellent.

10

shawn

Jul 23, 2023

·

Stayed 1 night

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

8

Audrea

May 13, 2025

·

Stayed 3 nights

The hotel was very beautiful. The noise level was high due to weddings and bands playing on the lower floors during my first night. It was hard to get to sleep until after 11:00 PM. Double charged for the room which wasn’t fun but was able to get it resolved quickly.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed, with many calling the property clean or immaculate, but others citing stained or dirty carpets, mold in a shower, and dust in public areas.

Related guest reviews

10

Stanley

Apr 18, 2022

·

Stayed 1 night

great place, nice and clean. service was excellent. enjoyed this motel

10

Danny

Jan 31, 2024

·

Stayed 2 nights

Staff, very warming and helpful rooms, clean bright and well maintained

6

Zoe

Sep 4, 2022

·

Stayed 3 nights

The rooms is are tired, stained carpeting, older bathrooms etc….

4

thomas

Dec 20, 2023

·

Stayed 1 night

Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am

10

James Anthony

Aug 29, 2025

·

Stayed 1 night

Room was very spacious. The property was immaculate and the service was attentive without be over bearing.

10

Joni

Jun 27, 2023

·

Stayed 1 night

Luxury stay. The hotel was clean. The staff was kinda.

6

Ellen

Aug 19, 2025

·

Stayed 1 night

The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.

8

Louis

Jun 17, 2025

·

Stayed 1 night

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

10

Stephen

Aug 5, 2023

·

Stayed 7 nights

The Ritz in St.Louis performed like the grand lady that she is. She exceeded my expectations by miles. I had a 5 star experience at a 4 star property. After staying at hotels post pandemic and hearing every excise in the world as to why I expext less it was gratifying to just experience nirvana. I will most definitely return in the future and I want to give a shout out to Sabina and the housekeeping staff on the 14th floor. They anticipated my every need.

4

Scott

Jan 8, 2024

·

Stayed 1 night

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable, though several guests noted dated furnishings, older bathrooms, or maintenance issues, and occasional noise from weddings affected sleep.

Related guest reviews

10

Danny

Jan 31, 2024

·

Stayed 2 nights

Staff, very warming and helpful rooms, clean bright and well maintained

6

Zoe

Sep 4, 2022

·

Stayed 3 nights

The rooms is are tired, stained carpeting, older bathrooms etc….

10

Richard

Dec 17, 2022

·

Stayed 2 nights

Two night stay in St Louis to attend a Christmas show at the Fox Theater. Accommodations were excellent, but pricey. Very enjoyable stay.

10

Nicholas

Apr 7, 2022

·

Stayed 1 night

Amazing staff, comfortable and big rooms, amazing food. All around a great experience.

4

thomas

Dec 20, 2023

·

Stayed 1 night

Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am

10

James Anthony

Aug 29, 2025

·

Stayed 1 night

Room was very spacious. The property was immaculate and the service was attentive without be over bearing.

6

Ellen

Aug 19, 2025

·

Stayed 1 night

The elevators smelled terrible. The carpet in my room was gross. Charging for WIFI in addition to the room charge is wrong.

8

Louis

Jun 17, 2025

·

Stayed 1 night

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

10

shawn

Jul 23, 2023

·

Stayed 1 night

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

8

Audrea

May 13, 2025

·

Stayed 3 nights

The hotel was very beautiful. The noise level was high due to weddings and bands playing on the lower floors during my first night. It was hard to get to sleep until after 11:00 PM. Double charged for the room which wasn’t fun but was able to get it resolved quickly.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, attentive, and professional across departments. A few guests reported lapses, including slow bell service, an unattended front desk, uneven restaurant service, and limited transport guidance.

Related guest reviews

6

ann

Apr 28, 2024

·

Stayed 1 night

Elevators were crazy slow belman slow or just not staffed properly

8

Thomas

May 28, 2024

·

Stayed 1 night

Thanks to Morgan for helping us check in a little early! Great staff

10

James Anthony

Aug 29, 2025

·

Stayed 1 night

Room was very spacious. The property was immaculate and the service was attentive without be over bearing.

10

Vivek

Dec 28, 2022

·

Stayed 19,353 nights

Very friendly and helpful staff

8

Louis

Jun 17, 2025

·

Stayed 1 night

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

10

Jorge

Sep 2, 2025

·

Stayed 2 nights

Service is exceptional!!!

10

Stephen

Aug 5, 2023

·

Stayed 7 nights

The Ritz in St.Louis performed like the grand lady that she is. She exceeded my expectations by miles. I had a 5 star experience at a 4 star property. After staying at hotels post pandemic and hearing every excise in the world as to why I expext less it was gratifying to just experience nirvana. I will most definitely return in the future and I want to give a shout out to Sabina and the housekeeping staff on the 14th floor. They anticipated my every need.

10

Michael

Jul 31, 2023

·

Stayed 1 night

Everyone at the Ritz from Parking to Room Service was excellent.

4

Scott

Jan 8, 2024

·

Stayed 1 night

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

8

Audrea

May 13, 2025

·

Stayed 3 nights

The hotel was very beautiful. The noise level was high due to weddings and bands playing on the lower floors during my first night. It was hard to get to sleep until after 11:00 PM. Double charged for the room which wasn’t fun but was able to get it resolved quickly.

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AI-generated summary based on recent guest reviews

Location

Generally considered convenient and attractive for reaching city highlights. A few found the immediate area sterile with limited shops and wished for clearer transit advice.

Related guest reviews

10

William O

Dec 10, 2024

·

Stayed 3 nights

We like everything. This was our first trip to St Louis. The hotel and surroundings exceeded all our expectations. We booked 3 rooms and they got us all on the same floor. It was Christmas and the decorations and festivities were wonderful.

10

Miranda

Feb 27, 2023

·

Stayed 2 nights

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!

8

Marticia

Oct 28, 2023

·

Stayed 4 nights

I expected to see a shuttle from the airport -- or at least advice about the location of a taxi dispatcher and approximate fee for the taxi. More importantly, I was not aware that the MetroLink service maintains a stop immediately behind the hotel and would have cost me about a tenth as much as the taxi and would probably taken me to the hotel much more quickly at the end of a very-stressful day. (I phoned the hotel from the airport because I couldn't find a taxi stand and needed advice on how to reach Ritz-Carlton. No one suggested that I use a train or tram, as I have done in many European countries. I did use MetroLink on Friday to visit Forest Park.) I also found the neighborhood very sterile and forbidding -- no place to buy chewing gum or throat lozenges or fresh fruit. Dining options in the hotel were very unsatisfying and expensive.

10

shawn

Jul 23, 2023

·

Stayed 1 night

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

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AI-generated summary based on recent guest reviews

Dining

Dining quality ranges from excellent breakfasts, brunch, and dinners to disappointing meals and service at times.

Related guest reviews

10

Miranda

Feb 27, 2023

·

Stayed 2 nights

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!

10

Nicholas

Apr 7, 2022

·

Stayed 1 night

Amazing staff, comfortable and big rooms, amazing food. All around a great experience.

8

Marticia

Oct 28, 2023

·

Stayed 4 nights

I expected to see a shuttle from the airport -- or at least advice about the location of a taxi dispatcher and approximate fee for the taxi. More importantly, I was not aware that the MetroLink service maintains a stop immediately behind the hotel and would have cost me about a tenth as much as the taxi and would probably taken me to the hotel much more quickly at the end of a very-stressful day. (I phoned the hotel from the airport because I couldn't find a taxi stand and needed advice on how to reach Ritz-Carlton. No one suggested that I use a train or tram, as I have done in many European countries. I did use MetroLink on Friday to visit Forest Park.) I also found the neighborhood very sterile and forbidding -- no place to buy chewing gum or throat lozenges or fresh fruit. Dining options in the hotel were very unsatisfying and expensive.

8

Louis

Jun 17, 2025

·

Stayed 1 night

Overall, our stay was as wonderful as expected. However, I have to state that I was disappointed in 2 things related to the room itself (1416). While the room overall was nice, the couch near the windows showed extreme wear and tear with torn threading along the seams. Quite disappointing for a purported 5 star and expensive hotel. As I was staying with my wife, I expected there to be 2 robes for us to lounge. However there was only 1 hung from the bathroom door hook. These may be small details, but that is what I paid a premium price for my wife's staycation birthday present. Examining our appetizers and drinks in the lobby, we were not disappointed and our waiter (Tanner) was top shelf. Examining the breakfast at Don Alfonso, the quality and variety of dishes was excellent as was the service by our waiter (Glen).

10

Kimberly

Dec 10, 2023

·

Stayed 1 night

Dinner was delicious

4

Scott

Jan 8, 2024

·

Stayed 1 night

There isn't anyone manning the front desk and had to knock on the door just to get a server in the front lounge area. The restaurant service at Casa Don Alfonso was poor and the food quality was below average. There is no attention to detail in the cleanliness of the hotel, i.e. black mold in shower, dusty lobby fixtures. Not what you should expect at a Ritz Carlton hotel.

10

shawn

Jul 23, 2023

·

Stayed 1 night

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$515
February	$475
March	$483
April	$702
May	$566
June	$559
July	$588
August	$672
September	$778
October	$817
November	$795
December	$567

Su	Mo	Tu	We	Th	Fr	Sa
				1 $847	2 $996	3 $1,031
4 $665	5 $726	6 $1,229	7	8	9 $759	10 $879
11 $639	12 $881	13	14	15 $841	16 $1,247	17 $749
18 $659	19	20	21 $1,023	22 $716	23	24 $719
25 $724	26 $619	27 $619	28 $986	29 $749	30	31

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $669	18 $1,182	19 $843
20 $539	21 $775	22 $940	23	24	25	26 $897
27 $683	28 $881	29	30 $1,440

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Monthly average prices

About this property

Location

Room options

Premier Room, 1 King Bed, Balcony (High Floor)

Standard Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Standard Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Club Room, 2 Queen Beds, Balcony

Premier Room, 2 Queen Beds, Balcony

Club Room, 1 King Bed, Balcony

Deluxe Room, 2 Queen Beds, Balcony

Executive Suite, 1 Bedroom (Club)

Deluxe Room, 1 King Bed, Balcony

Executive Suite, 1 Bedroom, Balcony

Premier Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-In Shower)

Guest reviews

Superb

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Ritz-Carlton, St. Louis

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Prices for upcoming dates