Fairfield Inn & Suites Billings

Under construction

The property is under heavy construction. While we stayed in a room that had been renovated, there were a number of issues. Shower had very low water pressure and the tub drain was plugged, filling with water as we showered. There were several lightbulbs missing from lamps in the room. And if you’re sensitive to strong odors from fresh paint, new carpet, etc., you may want to steer clear.

The elevators were having problems, and maybe caused the gasoline smell in the hallway. It was so strong it made me sick. For a Fairfield I was dissapointed.

Pool was closed

Property is NOT at the level of other Fairfield Inn & Suites by Marriott. Hallways and stairs were worn and musty. Room was refurbished, but didn't appear new. AC unit was old noisy wall window unit. Pool was under long term renovation. Staff was overworked and unfriendly. Staff said that they recently became a Field Marriott hotel, about last Nov 2022. We just completed 7 nights at 4 different Fairfield Inn & Suites by Marriott and the other 3 were top quality for this chain, Marriott group, and price point. In previous years we stayed at 2 of the Field Marriott hotels and their quality was good. This one was a huge disappointment. Definitely we now do not trust Marriott and the Fairfield chain of hotels. A written apology, relabeling of this hotel and a refund are in order.

Kitchen employee was very kind. House keeping keeps it nicely cleaned. Conveniently located Room door did not shut all the way, make sure you push it so it does close. Issues with key cards and someone that was not us checked us out at 4:45 am while we were still asleep. The lighting in the room was very dim. Pillows are lumpy. Pool closed for renovations. But if you just need a place to sleep it’s fine. My husband liked the huge TV.

WiFi would not connect and pool and elevator out of operation. I have limited mobility.

Front desk clerk was nice. Uppon arrival we noticed the hotel was under construction. I checked in, cause i had reserved a room. The lobby smelled like adhesive. Being hopeful, thinking since we were on another floor, the smell wouldn't effect us. Oh, and the elevators were out of order. So, as we walk to our room, i notice the have windows open on the second floor. We could still smell the adhesive, or whatever it was. Within just a couple of minutes of being in the room, my daughter, wife and I all started getting headaches. So, i went downstairs and told them we would not be staying. They still charged me $168 for the night. No refund, nothing. Idk how theyre even able to operate like that AND CHARGE $168 a room. I went to Days Inn for $105 and had a nicer room. Not impressed.

Building is poorly maintained. (Pool was closed due to lack of maintenance, according to thr sign on the door.) Key cards did not always works and required significant "fiddling". Water did not get as hot as I would have liked (but thats a personal preference.) Housekeeping staff definitely does not get in corners or wipe walls and doors, ever. (If you're a germophobe DO NOT stay here.) We had to run to the front desk to restock our own room with toiletries prior to showereing. The room was relatively cheap ($117/night for a double queen) but having stayed I'm not sure it was worth that.

No advance notice of the remodel. Manager said she requested notice to be put on the website but her request was ignored. We will never stay at another Marriott facility again.

The room was discusting, when I emailed the property about the several issues, they told me they cant reimburse me because it was booked through Expedia. Even the shampoo bottle which was ripped off the wall, was covered in soap on the pump, the tub was unclean, and no drain stopper for a bath, the desk was elevevated with wooden shimmys, there was some slimey looking goo smudged on the refrigerater, microwave and bathroom door. The hotel was very outdated and the room was filty. I offered to submit photos to the hotel but they didnt even ask for them.

Although the staff was polite. I would not recommend this hotel, or ever stay there again. We were promised a 2 queen bed roo. With a pull out couch. There was no couch. The bathroom light didnt even work. There was mold and mildew build up in the bathroom on the wall. One of our folded towels had poop on it. The lock to our room door was coming off. We couldnt even stay our two nights. We left early without any reimbursement. It was so bad. The only good thing was. The front desk guy who come to our room to help with our bathroom light.because he had no idea hpw to get ahold of the maintenance man. He told us of it goes out again to just hit the wall and itll start working. He was sweet and funny.

Hotel was clean, just older hotel. Close to railroad tracks.

We checked in on a Friday night at 9pm. First we we wanted to put our food in the fridge and there was someone else’s food in there. Getting ready for bed, there was urine over the back of the toilet. Two of us tried to get into bed and pulling the sheets back there were Kleenex and body fluids on the sheets. We called the front desk and James, who was very friendly and also apologetic, brought up clean sheets. He said the manager will be on duty soon and will talk to them. We really thought they would not charge us for that first disgusting night, but no mention of it. Hotels in the area were booked because of graduation, which was the reason of our trip, and James mentioned that only half of their hotel was being used because of labor shortages. The next day, James had someone clean our room very well, but still no mention of a credit. We were told that because we booked through a “third party” and not through the hotel directly they could not give us a refund and to contact Hotels.com. After returning home, I called Hotels.com and explained the situation and they said that they would call the hotel and see what their side was. I was on hold. The lady came back on and said she spoke to James, he apologized again and would talk to the manager and call me on Tuesday. The lady from Hotels.com said she would also call me to make sure it was handled. Today it is a week later and no credit or calls from either.

Bathroom was dirty with someone’s razor being left behind with hair bits all over. The air unit sounded like a jet taking off. For the outrageous price, one would at least expect a clean room.

Nice and clean room. Newly renovated. The bed is comfortable. Breakfast is just okay but we didn’t expect much from a continental breakfast anyway so it wasn’t a big deal.

The girl at the front desk was very helpful and fast getting our reservation. The room was clean and we appreciated the bottle of water left in our room. Thank you.

The bathroom had hair on the floor, the shampoo bottle had broken off the wall and left in tub, furniture had shim sticking way out and appeared to have water damage. The only redeeming quality was the friendly attendant. Very disappointing for a Fairfield….

When we entered our room, a dresser drawer was open (uneven floors, we think?) and there was toilet paper in the toilet. There was a hair on the shelf of the shower. In general the hotel was just a bit run down. Outlets were loose and multiple things were plugged into the multi-plug outlets they added. The air conditioner didn't blow cold air and it was too warm overnight. I asked that they take a look at it before our night #2 and the front desk attendant wrote it down and assured me they would. If they did, it wasn't any better the next night so we figured out how to open the window a bit. It was an expensive stay for the quality of the room.

The staff was nice and the common area was clean. The room was very tired. The cabinet the tv was on was tilted so the drawers would not stay closed. The toilet seat was broken. The bathroom vanity was not very clean. The linens were good and clean.

No internet

Liked the room being COLD when i walked into it. TV was great. Door not closing completely upon leaving. had to be forced to close.

The property is under heavy construction. While we stayed in a room that had been renovated, there were a number of issues. Shower had very low water pressure and the tub drain was plugged, filling with water as we showered. There were several lightbulbs missing from lamps in the room. And if you’re sensitive to strong odors from fresh paint, new carpet, etc., you may want to steer clear.

Kitchen employee was very kind. House keeping keeps it nicely cleaned. Conveniently located Room door did not shut all the way, make sure you push it so it does close. Issues with key cards and someone that was not us checked us out at 4:45 am while we were still asleep. The lighting in the room was very dim. Pillows are lumpy. Pool closed for renovations. But if you just need a place to sleep it’s fine. My husband liked the huge TV.

Large tv nice. Not many lights in room. Shower water took awhile to heat up.

WiFi would not connect and pool and elevator out of operation. I have limited mobility.

Rooms and furnishings show a fair amount of use, maintenance needs to be done. Needs to feel smart and clean at the price they charge.

When we entered our room, a dresser drawer was open (uneven floors, we think?) and there was toilet paper in the toilet. There was a hair on the shelf of the shower. In general the hotel was just a bit run down. Outlets were loose and multiple things were plugged into the multi-plug outlets they added. The air conditioner didn't blow cold air and it was too warm overnight. I asked that they take a look at it before our night #2 and the front desk attendant wrote it down and assured me they would. If they did, it wasn't any better the next night so we figured out how to open the window a bit. It was an expensive stay for the quality of the room.

When we walked into our room, it was literally almost 100 degrees. It took us 4 hours to get the heat down as it would kick on blowing straight heat automatically within minutes. I am almost positive we were the only residents of the inn that night. We just needed a place to sleep after shopping all day and not wanting to drive home so late but didn’t expect to have that experience.

Great staff and location. However, we reserved and paid for an accessible room with a walk/roll- in shower. The bed, chair and shower are not compliant with even basic ada standards. Additionally,the shower didn't even work at all! This caused my diabled husband a great deal of pain, and a sleeplessnight with no morning ahowrr.

Friendly staff!

Very friendly staff

Very helpful staff and close to everything that we need ...comfortable and clean...

We had a fabulous stay at the Fairfield. Thomas and Brandy at the front desk were so sweet. The breakfasts were very tasty and there was plenty of food. So glad we stayed at the Fairfield.

Kitchen employee was very kind. House keeping keeps it nicely cleaned. Conveniently located Room door did not shut all the way, make sure you push it so it does close. Issues with key cards and someone that was not us checked us out at 4:45 am while we were still asleep. The lighting in the room was very dim. Pillows are lumpy. Pool closed for renovations. But if you just need a place to sleep it’s fine. My husband liked the huge TV.

We checked in on a Friday night at 9pm. First we we wanted to put our food in the fridge and there was someone else’s food in there. Getting ready for bed, there was urine over the back of the toilet. Two of us tried to get into bed and pulling the sheets back there were Kleenex and body fluids on the sheets. We called the front desk and James, who was very friendly and also apologetic, brought up clean sheets. He said the manager will be on duty soon and will talk to them. We really thought they would not charge us for that first disgusting night, but no mention of it. Hotels in the area were booked because of graduation, which was the reason of our trip, and James mentioned that only half of their hotel was being used because of labor shortages. The next day, James had someone clean our room very well, but still no mention of a credit. We were told that because we booked through a “third party” and not through the hotel directly they could not give us a refund and to contact Hotels.com. After returning home, I called Hotels.com and explained the situation and they said that they would call the hotel and see what their side was. I was on hold. The lady came back on and said she spoke to James, he apologized again and would talk to the manager and call me on Tuesday. The lady from Hotels.com said she would also call me to make sure it was handled. Today it is a week later and no credit or calls from either.

The girl at the front desk was very helpful and fast getting our reservation. The room was clean and we appreciated the bottle of water left in our room. Thank you.

We booked at this property because it was 2 adults and 3 children, and it showed our room was a double queen room with a pullout sofa sleeper. When we checked into room there was no sofa sleeper. I went to front desk and informed them I had the wrong room. They informed me that they do not have double queens with a pull out sofa, only kings (on the entire property, like it’s not even an option). They did give us a roll away. But getting a refund and booking elsewhere was not an option given to us, even though the property was misrepresented online. And the pool is “out of service for renovations” though it was not stated online either. It’s just shut down.

Customer service poor Room was not for 5 people no help from staff had to sleep on the floor Asst. Manager next day is too young and arrogant to care and argued not there fault showed her room details 2 queen and a pull out They also refused a rollaway bed

Hotel was nice staff at front desk were not nice nor friendly. Had an issue with my reservation through Expedia and it took me an hour to check in and over 2 hours to try and resolve the issue. Thank goodness Expedia took care of the issue.

Close to Interstate.

I like staying Motel at the Fairfield, easy access from the Interstate, nice Breakfast, very accommodation staff.

Nice place, good location

Very helpful staff and close to everything that we need ...comfortable and clean...

Kitchen employee was very kind. House keeping keeps it nicely cleaned. Conveniently located Room door did not shut all the way, make sure you push it so it does close. Issues with key cards and someone that was not us checked us out at 4:45 am while we were still asleep. The lighting in the room was very dim. Pillows are lumpy. Pool closed for renovations. But if you just need a place to sleep it’s fine. My husband liked the huge TV.

Hotel was clean, just older hotel. Close to railroad tracks.

Great staff and location. However, we reserved and paid for an accessible room with a walk/roll- in shower. The bed, chair and shower are not compliant with even basic ada standards. Additionally,the shower didn't even work at all! This caused my diabled husband a great deal of pain, and a sleeplessnight with no morning ahowrr.

Good except breakfast

Breakfast was awful, no pool remodeling so messy! Lots of spiders. Not a place I would stay at again.

I like staying Motel at the Fairfield, easy access from the Interstate, nice Breakfast, very accommodation staff.

We appreciated especially the well-maintained breakfast area and the cheery woman who ran it.

We had a fabulous stay at the Fairfield. Thomas and Brandy at the front desk were so sweet. The breakfasts were very tasty and there was plenty of food. So glad we stayed at the Fairfield.

Nice and clean room. Newly renovated. The bed is comfortable. Breakfast is just okay but we didn’t expect much from a continental breakfast anyway so it wasn’t a big deal.

The room was very clean. The fitness room was filthy. Dead bugs on the window sills, carpets not vacuumed and treadmills did not work. The television was on very loud in the breakfast area and tuned to a channel that did not reflect all the guests staying at the hotel.

Breakfast was over too early on a Sunday