Sleep Inn Garner - Clayton

This hotel advertises smoke free rooms but apparently the hall ways and rooms next to the smoke free rooms are not smoke free. It was miserable.

The entrance of the hotel was nice, however, when we entered our room there was a very large dead cockroach, items were very dusty, there were holes in the wall, and in the headboard.

While the hotel itself was nice for the price, my main complaints are I smelled cigarettes the entire time I was there. Every time I left my room, it reeked of cigarettes in a NON SMOKING hotel. Also, we did not get cleaning services at all while there. We stayed 4 days and 3 nights.. ran out of tissue and towels multiple times. We always saw the housekeepers cleaning other rooms but never cleaned ours

Was not a fan of the property. The only reason why I am not leaving a brutal review of this hotel is that the lady at the front was extremely nice and her hotel is crud so she could only fix a few things. I had two different rooms because the first one, the AC didn’t work because the unit was old. The second room the ac worked but the bed had a spring in the mattress coming loose so it was super uncomfortable. The water pressure in the shower was a solid stream but no power behind it. If you’re over 6’4 325 pounds, the shower will be too small and the chair in the room will break right under you. Honestly? Should’ve spent $20 more and snagged the holiday inn express right around the corner. I’m not saying to avoid the property, just know the lobby is very updated, but the rooms look like they’re from the late 1990s

Doesn’t not look like the pictures online at all. Lobby was possibly under construction. Beds were very uncomfortable. No channels on TV. Breakfast food was very good.

the pool needs cleaning

First night I had to ask to have a different room because the guest next door was screaming and cussing. The three nights total that I stayed there, I was in 3 more rooms. This was due primarily to excessive noise which prevented me from getting any sleep. Some encounters: cockroaches in one room, a smoke alarm constantly chirping outside the room door, toilet seats (2) almost falling off, a sliding door off its tracks in the bathroom, and traffic noise from I-40 highway located near the hotel. With ear plugs and sleep medications I was finally able to get a decent night's rest the final night of my stay. I do gadmit that the manager on duty tried to make my stay more acceptable by moving me from room to room. So, they did what they could it seems.

The property was clean and recently updated. The staff was friendly and the breakfast was nice. My only complaint, was that the beds were “rock hard” and not comfortable.

The room I checked into had broken glass on the bed. There had been a picture hanging above the headboard that had fallen off the wall and there were shards of broken glass in the bed. Unfortunately, I didn’t see this glass until I laid down on it because the room was dark. I got scrapes on my arm as a result. The clerk at the desk was very helpful, assigned me a new room, and checked on me a couple of times to make sure I wasn’t injured badly. On an unrelated note, while walking to the new room the fire detector in the hall is chirping and needs replacement batteries. Facilities might need some attention.

Smelled like smoke in hallway a lot.

Room was never cleaned except trash emptied once

Stand in shower only, in case you have kids that need tub. AC is loud and bright lights shined through curtains entire night. Beds are very firm. Our room seemed like it could have a good dusting, like they just finished the refurbishment and had construction dusts on floors and doors. Overall, felt safe, employees were nice and friendly. Breakfast starts at 530 am which was great for our weekend stay and having to be somewhere early. I would stay there again.

BED BUG!!!!! The hotel is a decent hotel and has a great location. BUT I knew it was to good to be true with the price. THEY HAVE BED BUGS!!!!!!!!

Nasty. Check in was the easiest part. It declined from there. There were clear signs saying it was a non-smoking hotel. As I walked the hall closer to the room, the smell of smoke grew stronger and stronger. It was coming from the room next to the one I was to stay in. I entered our room and the smell went away for the most part. However, we could smell each time a new one was lit. After we confronted the staff, the smoking stopped. The room is obviously in need of some repairs, but with a 2 star I expect some of that. What I did not expect was a shower door that would not shut and black mold lining the shower door and handles. It is clear that nobody had attempted to even clean around those areas as the mold came off with a damp rag in a few places (I tested during a video I took of the state of the room). The sheets and comforter appeared clean. The refrigerator had ice build up and some spots showing it had not been cleaned. I didn’t even look in the microwave. There was no TV remote in the room. We left before even midnight bc we were grossed out. When I mentioned the mold in the shower to the attendant at the desk, she just said “oh.” For the amount paid for the room, I am extremely disappointed and disgusted.

The room was dirty and full of cockroaches. It was a very unpleasant experience from the moment we arrived. The staff didn’t offer any proper solution or cleaning. I do not recommend this hotel at all — they seriously need to improve their hygiene standards.

Toilet in room didn't flush, blood stain on bed sheets, hallways smelled of Marijuana, daytime desk staff very nasty

Upon going to the room, I found bed bugs when I pulled down the covers of the bed. They agreed to refund me for room and I immediately checked out.

Clean room, friendly staff.

The room was NOT cleaned there was hair on the bed and in the shower. Whomever was in the room before was smoking in there or was a spoker and laid on the bed because the bedding reaked of cigarette smoke. Someone tried to get into my room but I had the night latch on the door. So again either they did not DEACTIVATE the previous card or it was a inhouse person. I gave all of my concerns to the front desk but they could not refund me because I booked through you guys. FURIOUS to say the least...

The room I checked into had broken glass on the bed. There had been a picture hanging above the headboard that had fallen off the wall and there were shards of broken glass in the bed. Unfortunately, I didn’t see this glass until I laid down on it because the room was dark. I got scrapes on my arm as a result. The clerk at the desk was very helpful, assigned me a new room, and checked on me a couple of times to make sure I wasn’t injured badly. On an unrelated note, while walking to the new room the fire detector in the hall is chirping and needs replacement batteries. Facilities might need some attention.

I used to stay at this property frequently and had no issues. But this weekend was awful. Got to the room and the toilet was broken. The man came up and supposedly fixed it. He said if that didn’t work we could change our room. A day later my boyfriend got really sick and the toilet broke. I called the front desk again and they said to come get the plunger and do it myself. So I tried and the toilet just overflowed. I called the front desk and he had an oh well attitude and said they didn’t have maintenance. So as well as being sick my boyfriend had to deal with a nasty overflowing toilet. The employee would not let us move our room. Because my boyfriend was sick he left the housekeeping thing out and no one ever changed the linens. He called to the desk and he was told yet again to get them and do it himself. Now we paid enough to stay here, but now we are required to take care of things that the hotel should? I don’t think so. The door lock was broken on the bathroom as well as the shower faucet. Don’t spend your money here unless you feel like doing someone else’s job.

Location was good, everything else was not. Upon arriving and going to the room I walked in to find a room that seemed that someone had trashed it and they were still using it for guests without fixing it. Curtains torn down but still hanging from the track, night stand broken, toilet running and not securely fixed to the floor. The only blanket was the flat sheet and the cover that is for decor also as warm as a flat sheet. I was cold but with two thermostats I had no idea which one was on if either of them even worked which I do not think they did. The bed was hard as a rock and I had to unplug the fridge due to the noise it made so I could try to sleep. I left the bathroom fan running all night to help with the noise of the family down the hall with the door propped open and kids running all over. If there was a chance the stay would have been refunded I would have tried to go to one of the other hotels in the area. I would never stay here again

Was not a fan of the property. The only reason why I am not leaving a brutal review of this hotel is that the lady at the front was extremely nice and her hotel is crud so she could only fix a few things. I had two different rooms because the first one, the AC didn’t work because the unit was old. The second room the ac worked but the bed had a spring in the mattress coming loose so it was super uncomfortable. The water pressure in the shower was a solid stream but no power behind it. If you’re over 6’4 325 pounds, the shower will be too small and the chair in the room will break right under you. Honestly? Should’ve spent $20 more and snagged the holiday inn express right around the corner. I’m not saying to avoid the property, just know the lobby is very updated, but the rooms look like they’re from the late 1990s

Doesn’t not look like the pictures online at all. Lobby was possibly under construction. Beds were very uncomfortable. No channels on TV. Breakfast food was very good.

Stand in shower only, in case you have kids that need tub. AC is loud and bright lights shined through curtains entire night. Beds are very firm. Our room seemed like it could have a good dusting, like they just finished the refurbishment and had construction dusts on floors and doors. Overall, felt safe, employees were nice and friendly. Breakfast starts at 530 am which was great for our weekend stay and having to be somewhere early. I would stay there again.

First room had a broken bathroom door switched to another room and the handle on the shower was kind of busted but still useable and I had to take the toilet tank lid of every other flush to jiggle the filler and get it to fell back up for the next flush, but wasn't trying to move rooms again. TVs aren't smart so make sure you have devices for any streaming services.

First night I had to ask to have a different room because the guest next door was screaming and cussing. The three nights total that I stayed there, I was in 3 more rooms. This was due primarily to excessive noise which prevented me from getting any sleep. Some encounters: cockroaches in one room, a smoke alarm constantly chirping outside the room door, toilet seats (2) almost falling off, a sliding door off its tracks in the bathroom, and traffic noise from I-40 highway located near the hotel. With ear plugs and sleep medications I was finally able to get a decent night's rest the final night of my stay. I do gadmit that the manager on duty tried to make my stay more acceptable by moving me from room to room. So, they did what they could it seems.

I really loved my room. Especially the feather blanket for the bed. My stay would have been perfect if it wasn’t for the two hour hollering and door slamming going on from about 10 pm to 12 pm. I had to get out of bed, open my door and shout that I would like to get some sleep. Staff should be around to keep hallways quite. It was not the cheapest room. I had plans on staying another night but changed my mind after not being able to get a good nights rest. But I did love the room.

The hotel was very nice and quiet. The room was clean and comfortable.

Small room that was noisy from the Interstate. A/C was loud, room temp was warm. Fridge was loud. Hallways were loud. Not a very good experience for me.

Our check in was very efficient and pleasant. We had a good nights sleep. We enjoyed a good breakfast before we left. The staff was very friendly and helpful.

I used to stay at this property frequently and had no issues. But this weekend was awful. Got to the room and the toilet was broken. The man came up and supposedly fixed it. He said if that didn’t work we could change our room. A day later my boyfriend got really sick and the toilet broke. I called the front desk again and they said to come get the plunger and do it myself. So I tried and the toilet just overflowed. I called the front desk and he had an oh well attitude and said they didn’t have maintenance. So as well as being sick my boyfriend had to deal with a nasty overflowing toilet. The employee would not let us move our room. Because my boyfriend was sick he left the housekeeping thing out and no one ever changed the linens. He called to the desk and he was told yet again to get them and do it himself. Now we paid enough to stay here, but now we are required to take care of things that the hotel should? I don’t think so. The door lock was broken on the bathroom as well as the shower faucet. Don’t spend your money here unless you feel like doing someone else’s job.

The hotel was great. Friendly and helpful staff. Everything from the lobby to the room was clean and very well kept.

Stand in shower only, in case you have kids that need tub. AC is loud and bright lights shined through curtains entire night. Beds are very firm. Our room seemed like it could have a good dusting, like they just finished the refurbishment and had construction dusts on floors and doors. Overall, felt safe, employees were nice and friendly. Breakfast starts at 530 am which was great for our weekend stay and having to be somewhere early. I would stay there again.

We booked 3 nights at this hotel. Randy checked us in late the first night. He was friendly. We were a bit disappointed with the cleanliness of the room. It wasn't very clean. The shower had a bad odor and the toilet ran and flushed itself all night. We reported this to the morning clerk who came up to try to fix it but he couldn't so he moved us to another room across the hall. It was exceptionally clean and a much better standard than the other room so we were thankful. Not sure why there was such a difference in standards. Everyone working there was friendly and accommodating. They may have been short staffed and doubling duties. After the move we were very happy with our stay.

The room I checked into had broken glass on the bed. There had been a picture hanging above the headboard that had fallen off the wall and there were shards of broken glass in the bed. Unfortunately, I didn’t see this glass until I laid down on it because the room was dark. I got scrapes on my arm as a result. The clerk at the desk was very helpful, assigned me a new room, and checked on me a couple of times to make sure I wasn’t injured badly. On an unrelated note, while walking to the new room the fire detector in the hall is chirping and needs replacement batteries. Facilities might need some attention.

Very clean and the staff was very professional and hospitable.

I loved that they had breakfast but our bed base was kind of moving everywhere when we would sit on the bed and the bed skirt had black skid marks on it and crumbs and dirt. And there wasn't enough outlets there was just one on one side of the bed but overall the service was great checking in was a little rocky because they put a hold on my account and it took money that it shouldn't had take but the receptionist fixed it and we were able to check in smoothly after that our bathroom door kept getting stuck if we slid is all the way back cause there wasn't a handle on it

The front desk was argumentative when asking questions. The floor we stayed on smelled heavily of curry.

While I cannot speak on room quality or cleanliness or even how nice the area is around the hotel. What I can speak on is their communication and customer service skills, both of which sucked!!! Unfortunately, we had a medical emergency on our way to the hotel which required my 15 year old son to need surgery. I attempted to call the hotel multiple times to give them a heads up but I was constantly met with a busy signal (what is this 1990 and your parents can't afford call waiting?!). So my last attempt to reach out to them was on the messaging through expedia and have yet to receive communication back. Maybe the blessing in disguise is we didn't have to deal with this crappy place and their crappy customer service skills. 0/10 would not recommend to ANYONE!!!!!

Location was good, everything else was not. Upon arriving and going to the room I walked in to find a room that seemed that someone had trashed it and they were still using it for guests without fixing it. Curtains torn down but still hanging from the track, night stand broken, toilet running and not securely fixed to the floor. The only blanket was the flat sheet and the cover that is for decor also as warm as a flat sheet. I was cold but with two thermostats I had no idea which one was on if either of them even worked which I do not think they did. The bed was hard as a rock and I had to unplug the fridge due to the noise it made so I could try to sleep. I left the bathroom fan running all night to help with the noise of the family down the hall with the door propped open and kids running all over. If there was a chance the stay would have been refunded I would have tried to go to one of the other hotels in the area. I would never stay here again

First night I had to ask to have a different room because the guest next door was screaming and cussing. The three nights total that I stayed there, I was in 3 more rooms. This was due primarily to excessive noise which prevented me from getting any sleep. Some encounters: cockroaches in one room, a smoke alarm constantly chirping outside the room door, toilet seats (2) almost falling off, a sliding door off its tracks in the bathroom, and traffic noise from I-40 highway located near the hotel. With ear plugs and sleep medications I was finally able to get a decent night's rest the final night of my stay. I do gadmit that the manager on duty tried to make my stay more acceptable by moving me from room to room. So, they did what they could it seems.

Easy to find. Friendly staff. Nice room.

feeling safe

Nice people. Quiet!

The hotel was very nice and quiet. The room was clean and comfortable.

Small room that was noisy from the Interstate. A/C was loud, room temp was warm. Fridge was loud. Hallways were loud. Not a very good experience for me.

Clean and quite place to stay

Still smelled like smoke even though it's a non-smoking hotel. Since it's one of the cheapest options in the area, there were many construction workers that got up early and made a bunch of noise going down the hallway and firing up their equipment in the morning to head to work. Work. So nothing major, just life in a cheap hotel, I guess. Room was clean other than the smell and the staff was very friendly. The hotel was conveniently located close to the interstate as well. I would stay there again.

Safe and quiet

Our check in was very efficient and pleasant. We had a good nights sleep. We enjoyed a good breakfast before we left. The staff was very friendly and helpful.

Doesn’t not look like the pictures online at all. Lobby was possibly under construction. Beds were very uncomfortable. No channels on TV. Breakfast food was very good.

Stand in shower only, in case you have kids that need tub. AC is loud and bright lights shined through curtains entire night. Beds are very firm. Our room seemed like it could have a good dusting, like they just finished the refurbishment and had construction dusts on floors and doors. Overall, felt safe, employees were nice and friendly. Breakfast starts at 530 am which was great for our weekend stay and having to be somewhere early. I would stay there again.

When I checked in the front desk employee gave me no information. No room number pool/breakfast time. Nothing. Then at breakfast it was just nasty. Hard bagels with old/crusty gravy and greasy burnt sausage. The orange juice was hot from the machine. Was very disappointed. Much nicer hotels across the street for the same price. No wifi. Won’t stay again.

The property was clean and recently updated. The staff was friendly and the breakfast was nice. My only complaint, was that the beds were “rock hard” and not comfortable.

Continental breakfast was a joke. Coffee in room consisted of 3 decafs and a caf. None extra at the Breakfast area, had to go to front desk for more caf. Why use 3rd floor (no ice machine) when hotel was essentially empty.