Hampton Inn Rocky Mount

My sister said the elevator stoped with someone in it It was crazy. And our refrigerator was wasn’t cleaned when we got here. Everyone who worked there was very friendly and the breakfast was really good.

Excellent staff wonderful pool.

Inga and team were attentive and accommodating. Room was comfortable, appropriately spacious and mostly clean. Bed comfortable. Request for extra pillows was honored. Fridge and microwave clean. Coffee pot dirty but replaced upon request. Phone dirty and cleaned by guest. Bathroom floor and toilet could have been cleaner. Shower leaked onto floor and controlled with towels. One of two elevators shaky and later closed for repairs. Breakfast/lounge area clean and inviting with ample seating and large televisions. Plenty of breakfast options and tasty food. Decent coffee constantly available. Clean parking area felt safe.

Dated, smelled musty, fitness center amenities not functioning properly, lackluster breakfast.

The room was clean and the breakfast was outstanding. They had a beautiful pool and a volleyball court too!

Great place to stay!! We are NY snowbirds with a pup and needed a place ½ way down that was pet friendly. We’ve tried other hotels but this by far was the best. It’s clean, the beds are comfortable and the staff are very friendly. I was greeted by Tameka at the front desk and she was wonderful! There was a little mix up with the room I requested and she did her best to resolve the issue. Then she presented me with a cute little goodie bag for my pup. She was so sweet and made me feel very welcomed! I am really glad we found this hotel and will definitely be using it going forward for our migration!!

Last leg of a trip home for the holidays. Convenient location. Good breakfast. Pet friendly but the pet fee of $50 is higher than other places.

Stuff was very helpful and friendly. I lost a personal item they mail it to me. I was very impressed Very nice people The hotel is clean, has a great location off I 95, and is a quiet place close to the hospital. I will consider it again if I make the trip down to South

Pool not available and no mention of this until I asked, as it was not posted on website. Extremely disappointing and unacceptable as ut was the while point for picking this hotel. Room was changed without my knowledge and that was a shocking issue, as we almost walked into someone else's room and were extremely confused when somone walked into it, right in front of us. Bed were lacking comfort/cushion, as were the pillows. Shampoo and conditioner provided were phenomenal. I'd surely like money returned for the lack of amenities

50 dollars per day per pet says you don't want pets. That is not what the Brand advertises.

The property was okay but the room was dirty there were bugs on the ceiling and looked about 1 centimeter big and black that got me on alert. I also notice my socks got dirty after a couple minutes walking in the room trying to figure out why were these things in the room. As i was making my way out the door to inform the receptionist i notice my partner had just sat on the bed and thought oh my goodness they may be bed bugs. I pulled the sheets to check but i didn't see any bugs just a lot of nasty stains on the sheets some looks like blood is just disgusting. The bathroom was filled with smudges on the walls. I like staying in Holidays Inn but this hotel is disappointing

Staff was friendly and room was very clean

Everything was clean and quiet. The breakfast was very nice.

The room had a shared door in which we heard the neighbors television all night. Bathroom had excessive hair on the floor/sink.

Arrived to our room to find beer bottles all over, TV on, trash everywhere. Second room looked like it hadn’t been cleaned in weeks.

Courteous, friendly, helpful staff. Very clean and quiet property. Looks well kept!

Our room and the halls have a putrid odor. The bedding is sub-par and the building is outdated

I stayed 2 nights, arriving late Thur 9/7 and unfortunately didn’t see the conditions of the room until I woke up Friday 9/8. I found LOTS of long, dark, wavy hair on the curtains, front door frame, and then on the bedding. Even worst, and after I slept in the bed all night, I found large dark brown stains on the inside of the comforter. I brought this & hair, to the maid on my floor. She replaced the white comforter. Then I found black curly hair in the corners of the bathroom, behind the door & between shower/tub and toilet, & under sink! It was disgusting! It looked like the maid the night before did not clean at all. It was the maid that had been off the previous night, who I spoke to, who had told me it must have been the other maid since “she was off.” The maid I spoke to had light hair so I obviously knew it wasn’t hers. Making matters worse, even after she replaced the bedding and agreed that the hair all-over had been “nasty,” it would’ve been nice if she had checked the rest of room & cleaned up hair! For the name of the hotel & what I paid, I expect better service & room conditions. I didn’t want to say anything until I checked out, b/c I didn’t expect anything to be done then. I did want to let someone know so that it doesn’t happen to the next person(s). But the front desk line was too long & I didn’t have the time to wait. So I am talking now in hopes they hold staff accountable & educate those responsible

Thank you, last minute, pleasant greeting. Although I was charged twice, once by Expedia and again by Hampton, hopefully my bank will straighten this issue immediately. Sadly the the hallway smelled of mildew and had an airfan going wile trying to get to the room. Next day, while leaving the desk person was not that pleasant when I asked about the hallway dampness and the dead bugs in my room. Good night sleep, with quirks.

Property was very dated and needs some love. Cleaners need to move chairs when vacuuming (to get trash and bugs behind them). Bed was comfortable. Staff were very nice.

Room was ok. Ceiling stains from leak. Bathroom was ok . Toliet was off center. Door to bathroom showed wear at the bottom. Walls in bathroom were fair

Room and bedroom wall was against elevator shaft which caused terrible noise. Did not get quality sleep

Rooms were large and spacious. Cozy excellent hotel

Check in person wasn’t personable or welcoming The room was the worst experience!!! Outdated, bed so uncomfortable, pillows horrible and so old. If all of the rooms were like this then the entire place is in desperate need of renovations. We always stay at Hampton inns so this was such a disappointment Also the reviews were very good on this hotel so either we got sssigned the worst room in the hotel or the reviews were fabricated. We will be looking for another place to stay the next time we’re in rocky mount.

The hotel is worn. Not what I expected from a Hampton Inn. We have stayed at other Hamptons and the facility has typically been clean with a fresh feel to it. While overall it was clean when you looked closer it was worn. The carpet near the elevator was frayed, the furniture and lamps in the room were in need of replacement. Overall it was fine for one night passing through but I would not stay again or longer. Not what I expected from a Hilton property.

Mattress needs updating Lots of spring popping Carpet looks worn and tired

Room was clean but dated. Needs an do over

Room was comfortable and quiet. Beds and pillows were nice

Property is okay. Rooms are clean but a little Outdated. Bathrooms could us an upgrade.

Extremely hard mattress

Front desk Monique was awesome, she greeted me with kindness and had good conversation like she knew me. She was amazing very friendly. I would definitely return!

Poor staff checkin experience. I asked to in. Lobby staff looked at me in blank stare and just responded with “ok” with awkward blank silence. Very cold and uncomfortable interaction. No personal interaction skills at all.

It was a short stay but overall, a great experience. With it being a very busy weekend, the staff was able to accomodate. I arrived before 3:00 that afternoon & was told it would be about 30 minutes to check in. I understood, with the few events going on that weekend, so came back within an hour & my room was ready. What impressed me was the gentleman working the front desk, Damien, called me by name as i was approaching the counter. I was shocked, after having so many guests that weekend he remembered my name. Damien is a very good asset to Hilton.

All of the staff, from the check-in process to the breakfast assistant to the manager, were all extremely friendly and courteous beyond reproach!

30' minutes to check in under staff awful room

The front desk staff were so pleasant! Thank you for a great experience and local restaurant recommendations! Keep up the great work!

Our check-in was quick, efficient and friendly. As we had paid Expedia in advance, check-in, including friendly chat, lasted about 3 minutes.

Check-in was a disaster.

The property is showing its age and is in clear need of a major make-over, as is obvious from a tour of the room’s bathrooms and showers (still inside bathtubs!!). The one guy checking guests in on Saturday night was a Superman! He was working the desk by himself, answering the phone, creating room access cards, helping guests to their rooms, making coffee for me at just my question. Unbelievable! I could run the entire company with a couple dozen people like him. Where could you find people like that? They’re definitely scarce!

Friendly staff and how well the property is maintained.

Good. Easy on/off of I95

Easy to access

Hotel is not right on I95 but close enough. Bed is very firm and pillows very soft. Comfortable room.

It was further from I 95 then I expected so it was about 5 minutes away. When you are tired from driving all day, 5 minutes seems long. In the morning it was no problem getting back on the highway!

Decent hotel with good dining options close by.

Location was good, hotel was clean but old. Did not like shower in handicap accessible room which was unnecessary.

Very clean and a quick and convenient stopover for a long roadtrip

Busy area, lots of stores, gas and food.

Stuff was very helpful and friendly. I lost a personal item they mail it to me. I was very impressed Very nice people The hotel is clean, has a great location off I 95, and is a quiet place close to the hospital. I will consider it again if I make the trip down to South

easy access from 95

Clean, quiet and an excellent breakfast.

Great breakfast!

Breakfast coffee at 6:15 Am was cold. When I brought it to attendants' attention I was told to "microwave " it so it could get warm.

The staff was extremely kind & helpful. The only downfall of our stay was: at breakfast they were out of waffle mix, forks. I asked & they restocked. Out of milk. No milk anywhere in the building. Which was an issue.

The staff is amazing. Everyone is friendly and accommodating. We arrived early and they searched for a room so we could check in. They offered bottles of water. The breakfast was free and very well done.

Dated, smelled musty, fitness center amenities not functioning properly, lackluster breakfast.

Great breakfast

Okay breakfast was terrible. No milk no bread no coffee creamer no cereal. Worst breakfast ever and I am a member

The staff was very friendly. Recommended a great local restaurant, the food was delicious. Breakfast offerings were varied and delicious.

Definitely not an 8.6, perhaps a 7 at best. They promised a hot breakfast - did not happen. Coffee tasted like mildly flavored water. Door to room had 1/8 inch crack along the edge, room not very clean, trash behind night stand. Bed lumpy and pillows believe part. Very disappointed - will not stay here again.