Name: Best Western Plus Keene Hotel
Address: 401 Winchester Street, Keene, New Hampshire, United States of America, Keene, New Hampshire, US
Price range: $119–$383 per night
Rating: 8.18

What guests think

Across reviews of Best Western Plus Keene Hotel, travelers frequently praise the friendly staff—especially the breakfast team—and the generous, well-stocked breakfast, while raising recurring concerns about housekeeping consistency, room maintenance, occasional odors, and elements of the property feeling dated.

The indoor pool and attached restaurant are convenient, though guests sometimes encounter a chilly or temporarily closed pool, limited gym equipment, or out-of-order machines. Rooms are generally comfortable with basics like fridges and microwaves, but dated decor, noise, and sporadic Wi‑Fi issues appear in several reports. Location is a strong point, with easy access to downtown Keene, highways, and dining, though turning left from the main road can be tricky. A practical choice for value‑minded travelers who can accept some uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the attached restaurant, indoor pool, pet-friendly rooms, and 24/7 coffee, but several report maintenance gaps and access hassles (chilly or closed pool, limited gym, broken machines, and no elevator to one wing).

Related guest reviews

10

Cindy

Aug 21, 2024

·

Stayed 2 nights

Breakfast buffet was perfect with great choices. The pool, for a heated pool, was quite chilly. It would have been nice if the restaurant attached had better hours

4

Steven

Aug 13, 2025

·

Stayed 7 nights

Spending over $1200 for 7 nights I expected daily housekeeping! I asked for it. We were lucky to get every other day despite putting the "Make Up Room" sign on the door!! I'm sorry but this "new hotel standard" is crap and just a way to cut costs. The room was quite tired. The fridge froze everything put in it despite turning the guage down to it's lowest setting - I mentioned this at the front desk and was told that they knew there were issues with some fridges. The air conditioning was loud and the mattress really needed to be changed. I wanted to do some work in their business center but ALL 3 pc's did not work, which was confirmed by the front desk. The ice machine at the end of our hallway did not work. One of two dryers in the laundry room did not work. They couldn't even give me a statement at check-out which showed a total for our stay- still need to double check this. Although no fault of the hotel, it's near impossible to turn left off the main road it is on (which is where the city center, shops and restaurants are located) due to extreme traffic coming from both directions. Sorry, but this hotel simply did not work for us! ...the lady responsible for breakfast was super!

10

mark

Mar 10, 2025

·

Stayed 1 night

Great restaurant attached to the hotel.. Nice warm heated pool. All good.

6

Ricardo

Dec 1, 2024

·

Stayed 2 nights

Very upset. Upon arrival we checked in and were not informed that the pool was not in service. When we asked when the pool would close that’s when the front desk told us about the pool heater not working. I asked if we could check out early and still get out money back. We were told yes. Now I’m having trouble getting my money back for the night we didn’t stay at this hotel. I want someone to look into this please.

8

Lauren

Jul 8, 2024

·

Stayed 4 nights

Lots of space to walk our dog. The gym was not very well equipped at all. The one strength machine was barely functional. The ACs were also functioning but not efficient at humidity control . Very limited TV options . Would have been nice to have had a smart TV and more USB charging ports

2

Christopher r

Nov 17, 2024

·

Stayed 1 night

I booked a stay here because it said on your website they had a pool. I get to the hotel and they say their pool is down. 2nd hotel in Keene I tried to book with a pool that thwir pool was down. They said they needed parts. Not my issue. I'm handicapped and can't drive all over town. I stayed. Bait and switch. Say you have something to get you to stay here and they don't have what was advertised. Should be on the hotels app that their pool is broken. Marriott in Keene also said pool but theirs is broken also. I left their had to cancel my reservation and waste my time. Come to best Western bwacose they have a pool. Nope theirs is down also. I heard the same owner owns all the hotels here in Keene. Two hotels advertising and pool yet they don't have a pool. Very unhappy.

8

David

Apr 28, 2025

·

Stayed 2 nights

Hotel was very nice. Morning breakfast is a nice plus. 24 hour coffee and juice bar very nice. 2 negatives, but not deal breakers. 1) I was given a room on the second floor, Room number 269. I was told by the front desk clerk that i could access the room from the lobby by taking the 1 elevator in the hotel and go the the west wing, where my room was located. Unfortunately upon reaching the second floor the hallway dead-ended at room 257. The only way to access the 2nd floor in the west wing was to go back down to the first floor via the lobby elevator and roll my cart full of luggage and belongings the length of the first floor and find out there wasn't an elevator to the second floor, only stairs. I had to carry all of my belongings up the stairs to get to my room. When i asked the front desk clerk, who was very nice, she had no idea the the only way to access the second floor in the west wing was via stairs. Thankfully im not elderly or disabled in anyway. Either the front desk clerks need to be more knowledgeable about the hotel layout and give guest correct directions on how to access that wing and inform guests that there isnt an elevator or install an elevator at that end of the building or a bridge from the second floor east wing to the second floor west wing. 2) Our keycards had to be reprogrammed multiple times. They kept losing the access information.

10

Lisa

Aug 2, 2024

·

Stayed 1 night

Great pet friendly hotel!!! This hotel has accomodating fur babies done to a science! They have a designated area of rooms for guest with pets. It was easy access coming in and out of the hotel with your dog/fur babies. I would definitely stay at this hotel again and again with or without my pet companions.

10

Amy

Apr 13, 2024

·

Stayed 1 night

This hotel had so much to offer for a very affordable price. It exceeded my expectations! I would have given 5 stars but they wanted a cash deposit for pool towels and I found that very inconvenient. Maybe charge the room if they aren’t returned instead. I didn’t have enough cash on me for this. Their solution was to use the room towels. Terrible policy. But everything else was A

10

Raymond

Feb 9, 2025

·

Stayed 1 night

Very nice hotel with better than average breakfast selections. The attached restaurant, tempesta's, is great and the staff is really exceptional

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Cleanliness

Clean rooms and public areas are mentioned often, yet many reviews cite inconsistent housekeeping, lingering smoke or other odors, and occasional dirty bathrooms or unvacuumed carpets.

Related guest reviews

2

Christine

Oct 1, 2025

·

Stayed 2 nights

Our room smelled so bad like Indian curry food. It was infused in everything because if we put our clothes on a chair or bed they smelled like the awful food smell! My 3 kids complained the whole time. We were told there were no other rooms to get moved to. It was terrible. Very run down hotel in need of renovation and they need to deep clean smelly rooms

4

Gina

Sep 28, 2025

·

Stayed 1 night

Although the hotel is smoke free- the first room we had smelled so badly of cigarettes we had to request a new room. The other room wa a better but shower was dingy, bedding/ blankets were meh & the overall look of the place was not worth the almost $400 for one night. There was also a wedding party staying there & they were loud at all hours & we stayed to get up @ 4am for the marathon. Overall way too expensive for the room & atmosphere.

4

Forest

Sep 13, 2025

·

Stayed 1 night

I've stayed here before and it was above average. This time not so much, bathroom was a still dirty and the tub was gross. Shower head was VERY loose. Probably won't stay here again until they have a renovation or something else changes. Was kind of let down for a best western.

6

Bill

May 12, 2025

·

Stayed 3 nights

The rooms were nice and the breakfast was wonderful. However, our room was never cleaned in our three day stay. The sliding door exit was broken. Overall it was nice but needs some updates.

10

Bruce

Oct 2, 2025

·

Stayed 5 nights

Clean room, friendly and helpful staff

10

Carley

Apr 8, 2024

·

Stayed 1 night

Hotel was clean, beds were comfortable, staff was friendly, and the breakfast bar was well stocked/attended. Very happy we stayed here!!

10

Linda

Nov 2, 2025

·

Stayed 1 night

Everyone was very nice and friendly. Great selection for the breakfast. The room was clean( except for a small hair that was in the tub).

6

Thomas

Aug 18, 2025

·

Stayed 1 night

Rooms and common areas could have been cleaner. Closest ice machine was out of service. No complimentary water given, had to pay for it which is not common in this day and age. Two bottles is customary. Bathroom sink had no stopper or drain plug in it and almost lost a ring down the drain. Very inconsiderate to rent a room in that condition.

2

Brandon

Nov 3, 2024

·

Stayed 1 night

I walked into the bathroom and there was hair and a turd in the tub I had to go by stuff to clean it

6

Richard

Jul 21, 2024

·

Stayed 3 nights

Not bad for an older property. However, we were there for three nights and didn't get any housekeeping. We were told they would get to the room after the 2nd night, but that didn't happen.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and functional with basics like fridges and microwaves, but the property feels dated, with recurring maintenance issues, lumpy or sagging mattresses, noise from halls or teams, and spotty Wi‑Fi.

Related guest reviews

4

Kevin

Mar 13, 2025

·

Stayed 1 night

It was noisy in the rooms all night long

2

Larry

Sep 4, 2023

·

Stayed 1 night

My wife and I were on a 14 day road trip and decided to stay at this place instead of another one. It was the worst place we stayed on our trip and the highest priced one too. Booked a king side bed room instead got 2 supposedly queen size beds but were more like 2 full size. We are not large people but had to sleep in separate beds just to turn over. Next the internet was down but wasn't told until I called front desk. Could have told me at check in it was out. It was out all night but working in the morning. Room had a desk but no chair. Had to go to office to get one. Would not give me even a partial refund after I paid $212 for this room so which was way overpriced. So don't waste your money at this overpriced hotel.

10

Marcy

Oct 13, 2025

·

Stayed 2 nights

Once we switched rooms it was much better. In the first room, the window hinge did not work and we couldn’t close the window. It was very cold. Additional annoying things with this room were the window looked at a brick wall and the room phone wire was broken.

8

Paula

Jul 22, 2025

·

Stayed 5 nights

We love staying at this place. It was very muggy outside and the air conditioner was running constantly the rooms/sheets on the beds felt damp

4

Steven

Aug 13, 2025

·

Stayed 7 nights

Spending over $1200 for 7 nights I expected daily housekeeping! I asked for it. We were lucky to get every other day despite putting the "Make Up Room" sign on the door!! I'm sorry but this "new hotel standard" is crap and just a way to cut costs. The room was quite tired. The fridge froze everything put in it despite turning the guage down to it's lowest setting - I mentioned this at the front desk and was told that they knew there were issues with some fridges. The air conditioning was loud and the mattress really needed to be changed. I wanted to do some work in their business center but ALL 3 pc's did not work, which was confirmed by the front desk. The ice machine at the end of our hallway did not work. One of two dryers in the laundry room did not work. They couldn't even give me a statement at check-out which showed a total for our stay- still need to double check this. Although no fault of the hotel, it's near impossible to turn left off the main road it is on (which is where the city center, shops and restaurants are located) due to extreme traffic coming from both directions. Sorry, but this hotel simply did not work for us! ...the lady responsible for breakfast was super!

6

Patrick

Jul 21, 2025

·

Stayed 1 night

One of the beds and lumpy. The Breakfast wait staff were excellent.

8

Lauren

Jul 8, 2024

·

Stayed 4 nights

Lots of space to walk our dog. The gym was not very well equipped at all. The one strength machine was barely functional. The ACs were also functioning but not efficient at humidity control . Very limited TV options . Would have been nice to have had a smart TV and more USB charging ports

6

Amy

Jun 23, 2024

·

Stayed 1 night

Bedsheets stained, loud road traffic, very outdated and tiny rooms. The door to the bathroom hardly fit by the toilet to close. Would not recommend this place. Should have paid the extra $150 to stay at Marriott

8

Denise

Dec 29, 2025

·

Stayed 1 night

We had to switch rooms because the heater was not working properly. They did move us promptly to another room. Room was clean. Picture on the wall was falling apart.

8

Gil

Jun 25, 2023

·

Stayed 1 night

What we paid for our room seemed too high. The room was small and cramped.But clean. We had no Wi-Fi and the phone was unplugged. I had to find the plug and plug it in to call the front desk.

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Service

Staff are frequently described as friendly and helpful—especially at breakfast—but recurring complaints include slow or error‑prone check‑ins, key or room assignment issues, and managers not returning calls or resolving problems.

Related guest reviews

10

Susan

Oct 8, 2025

·

Stayed 1 night

Professional staff. Clean & attractive. Some quests noisy in halls tho.

6

Frank

Oct 9, 2023

·

Stayed 1 night

We had a bad checkin experience. It took 55 minutes to check in.

6

Allison

Jun 6, 2025

·

Stayed 3 nights

We frequently visit this hotel to visit my family in town. The breakfast is great, however, we will likely be choosing different accommodations in the future. Our hallway smelled of marijuana most of the time, and there were multiple times that our bathroom also had a very strong scent (it seemed that someone below us was smoking in their bathroom and it traveled up to our room though the vents). I did complain after the second time this happened (we were traveling with an infant), and they were able to clean the room below us very quickly. Also, we were granted a late checkout of noon, but then the front desk called our room around 11:35 and asked multiple times when we were leaving. It was frustrating to feel like we were being pushed out of there after being granted a late checkout. Ultimately I will look for other accommodations in Keene next time we visit.

10

Ed

Oct 6, 2025

·

Stayed 3 nights

Excellent staff at front desk and Lori who serves breakfast is wonderful

2

Moriam

Jan 15, 2025

·

Stayed 2 nights

Best Western has always been my priority everywhere i stay if there is one within the location I am travelling to. This stay in Keene was the worst i have ever experienced, We got in very late due to weather conditions and airport delays and were given a room where the heater was faulty in 24-degree weather, the attendant at night tried everything but was unsuccessful and he sent the maintenance man in the morning who confirmed there was an issue with the unit. One side was blowing hot and the other vent was blowing cold. He (the attendant) promised to let his manager know as I insisted on getting some discount for the inconvenience. The second night i approached the from desk to ask for the Manager and i met the most rude receptionist i have ever encountered. Her name was Elsie, she was extremely unprofessional and cared less about customer comfort. Even when i told her Best Western or her Manager will be concerned about her attitude, her response was to go for it. This experience has brought a very bitter taste which definitely will have an impact on my decision to stay in a Best Western hotel any where around the world and I will definitely share my experience with all my travelling friends. I am also attaching a copy a copy of the roach that was running around the bathroom.

4

annette

Oct 6, 2025

·

Stayed 1 night

we had an issue with our room call the manager twice still haven’t gotten received a call back

4

Brian

May 23, 2025

·

Stayed 2 nights

When first arrived, room was not cleaned. Then room keys would stop working. Had to get them re-programmed 4 times in 2 days.

4

Andrea

Aug 18, 2024

·

Stayed 2 nights

When I checked in and was assigned my room, there was already someone in the room when I opened the door. TV never worked at all. I did not feel safe,and there were people drinking beer outside my first floor sliding door at 315 am. I will not stay there again.

2

Sabine

Oct 1, 2025

·

Stayed 1 night

I am deeply disappointed with the service. I needed to cancel the booking and the hotel charged me anyway. At the moment I called them to cancel, they charged me. And Orbitz did NOTHING, even though I have been booking with Orbitz since over 20 years exclusively. I will in the future book my hotels somewhere else, and my flights, too. I should at least get some credit and not paying the full price for two hotel rooms, I never set foot in.

8

Gail

Sep 27, 2023

·

Stayed 2 nights

Friends and I stayed in this hotel for a race we were participating in. In my room the AC quit working and when we reported it to the desk, the manager in charge immediately switched our room to a suite and personally helped us move our luggage. That is service! Overall the hotel was nice and the free breakfast and all day coffee bar was satisfying.

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AI-generated summary based on recent guest reviews

Location

Convenient for downtown Keene, Keene State, highways, and nearby restaurants; a few note tricky left turns due to traffic.

Related guest reviews

10

Stephanie

Oct 1, 2025

·

Stayed 2 nights

Would definitely stay again. Very convenient location

8

lisa

May 5, 2025

·

Stayed 1 night

Good location to shopping & restaurants. On-site restaurant was good. Facility was well kept & found room to be satisfactory. Spent 1 night

10

Joannie

Oct 1, 2025

·

Stayed 1 night

Convenience, off the highway, easy to find restaurants

10

Jim

May 3, 2025

·

Stayed 1 night

Great location and easy access to get in and out to where I want to go.

10

Steve

Apr 20, 2025

·

Stayed 1 night

It was centrally located and easy to get to; great indoor pool

8

Cheryl

Aug 6, 2023

·

Stayed 1 night

Quick on and off access when you are traveling through

8

Ekaterina

Mar 7, 2025

·

Stayed 2 nights

Nice property, located quite centrally not far from ski resorts, decent condition.

10

Valerie

May 5, 2025

·

Stayed 1 night

Convenient location to Downtown Keene and Keene State College. Great restaurant and bar on premises. Friendly staff and clean room.

10

Amelia

Jun 22, 2025

·

Stayed 1 night

I was going to a show downtown and this was a perfect location for a quick overnight before the long drive home.

8

Ronald

Jun 16, 2023

·

Stayed 4 nights

Only downside was making a left-hand turn onto Winchester from Kit.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality and often singled out as a highlight, and the on-site restaurant is a popular plus, though hours aren’t always consistent.

Related guest reviews

10

Jaclyn

Oct 19, 2024

·

Stayed 1 night

The hotel is clean with many amenities. 24 hour coffee machine that can make lattes. Breakfast was good and had a lot of different choices and many gluten free items. Hotel was clean and spacious. It’s connected to a restaurant. The room was clean and well laid out. Bathroom is a bit dated, but clean

10

Frances

Nov 16, 2025

·

Stayed 1 night

The lady working the breakfast buffet was so welcoming and a big help!

8

Gail

Nov 3, 2025

·

Stayed 1 night

Room was very nice with refrigerator and microwave in the room. Front desk personnel are always friendly and love the breakfast included, full buffet!!

10

Barbara

Apr 27, 2024

·

Stayed 1 night

breakfast area was the best equipped of any I have ever stayed at!

10

Raymond

May 18, 2025

·

Stayed 2 nights

3rd time we've stayed here. Nice clean place, great staff and one of the best breakfast rooms I've found. Also, attached to a very good restaurant for lunch or dinner

10

Mark

Aug 17, 2025

·

Stayed 1 night

Clean, comfortable room, great breakfast & friendly staff.

10

Judy

May 3, 2025

·

Stayed 4 nights

Everything was great at the hotel. The breakfast was great as well as the supervisor of the breakfast area. She was great.

10

Jane

Apr 5, 2025

·

Stayed 1 night

A nice surprise very close to town. Very clean. Check-in was super fast and easy. The breakfast had a few additional nice touches and Lori was a great host. Make your own yogurt with toppings (inclding m&ms and also blueberries and raspberries), waffles, as well as pre-made omlettes, oats, boiled eggs. The restaurant attached had a great atmosphere and was busy on a Friday night.

10

tammy

Aug 6, 2025

·

Stayed 1 night

We were completely stunned with how wonderful this hotel was from top to bottom. The staff was very friendly and accommodating (they let us have a 1 hour late check out with no charge), the breakfast was fantastic (best I’d ever had in a hotel that offers it free), it was extremely clean, and the attention to detail was amazing. This hotel should have reviews over 9.0!

10

wayne

Aug 15, 2025

·

Stayed 1 night

Very nice, super quiet! Very nice restaurant attached.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$141
February	$140
March	$131
April	$135
May	$169
June	$159
July	$140
August	$166
September	$158
October	$199
November	$145
December	$140

Su	Mo	Tu	We	Th	Fr	Sa
				1 $144	2 $257	3 $259
4 $144	5 $156	6 $154	7 $150	8 $147	9 $294	10 $383
11 $157	12 $156	13 $139	14 $149	15 $154	16 $243	17
18 $154	19 $147	20 $156	21 $151	22 $156	23 $225	24 $221
25 $119	26 $130	27 $132	28 $129	29 $130	30 $157	31 $166

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $135	18 $227	19
20 $135	21 $135	22 $138	23 $134	24 $136	25 $244	26
27 $128	28 $130	29 $133	30 $133

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Keene Hotel

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