Keene Elm City Hotel, an Ascend Collection Hotel

Pool water temp was walk in perfect.

Ample parking and I used the pool and laundry facility.

Parking was limited near the front door. Breakfast was not good - cold rubbery eggs, hockey puck sausage.

Checked ins tried instantly getting a refund. The rooms a dump. Bed is so uncomfortable. O wanted to check out and just get my money right back. They said it was not able to be done. Very unhappy.

My room was very noisy in the morning. Pool was closed for repair. This ahould be noted on the website!!!

Was disappointed that the laundry facilities were out of order.

The room was clean, the shower was powerful, hot and modern. Our king bed was comfortable, the couch and chairs were not - stiff and uncomfortable. Desk chair sloped down. So no good place to sit other than on the bed. Our big disappointment was finding the hotel under construction with pool and gym closed. Had we known in advance, we would have booked elsewhere. We did find a YMCA and paid $25 to use their gym and pool.

There were large openings in the lobby ceiling and exposed plumbing. The front desk attendants were taking cigarette breaks directly at the awning entrance. The cleaning staff constantly asked if we were checking out any time we walked out of our rooms. There were dirty socks and garbage on the floors from previous guests. The bed mattress are old and worn out. The exterior had damaged brick veneer and fencing. The weight room smelled awful and the 1 treadmill was broken. 1 of the 2 lobby bathrooms was out of order. Asked the front desk to call when the pizza deliver arrived, but they instead let them come to our door and knock, waking my toddler up. There were guests running and slamming doors past midnight on Saturday evening.

Nice place to stay and staff was friendly. Pool was warm and loved the hours it was open!

You can never go wrong choosing a Holiday Inn Express. This one in Keene, NH was conveniently located, clean, and has plenty of parking. They offer a hot buffet breakfast which is very nice. The staff were all very professional and helpful especially Dylan the night manager. My only disappointment was the gym was closed for renovations.

Lights didn’t work, no shampoo in shower, smelled funny, dirty all around.

Great staff. The hotel is going through renovations on each floor. My Room was not properly vacuumed and sheets on bed were not properly placed making the bed appear used.

Front desk friendly at check-in. I was impressed when I went down to the ice machine in the front lobby area at around 10:30 pm to see the floors being cleaned. The whole front lobby was very clean and welcoming. Our room was clean and spacious. The beds were very comfortable, the shower was fantastic. Plenty of towels provided (a pet peeve of mine when motels only provide 2 or 3 bath towels total for 2 guests). Mini fridge was not too mini, microwave provided also. Nice amenities (shampoo, conditioner, cleansing hand & body products). All in all a very good stay for a very reasonable price. We would not hesitate to stay here again.

Comfortable room, but the walls and doors are thin. Was woken up several times by people in the halls. Our room could also use a high cleaning.

Dingy, smelly blankets and sheets, dingy dirty shower. Broken door latch, doors slamming all house of the night. I really can't believe I had to pay over $200 for this room.

Friendly Knowledgeable staff, easy in easy out. Clean even during building upgrades. Terrific shower and relaxing pool. Surrounding area and community is clean and offers a sense pride and safety.

The room was in poor condition. The rugs were all stained not very clean. The bathtub did not drain very well. Had to shut off water and wait for water to drain it was so bad. The sink was also the same way.

Hotel was very clean, and staff was extraordinarily good!

Keene Elm City Hotel was clean, pretty new, with excellent staff. The beds were very comfy!

The hotel has been recently refreshed (Fall 2023). The bathrooms are especially nice, great walk in shower.

There's no insulation, you can hear everyone. The person sleeping above our room sonares so loud that we couldn't sleep. We also could hear when he went to the bathroom, TV and everything else.

The Keene City Hotel was fine. It looks renovated. Breakfast was good. The bed was reasonably comfortable. I didn't love having the sink separate from the rest of the bathroom because it keeps people awake at night u til the last person is ready for bed, but it was t a big deal. I would stay here again.

Front desk friendly at check-in. I was impressed when I went down to the ice machine in the front lobby area at around 10:30 pm to see the floors being cleaned. The whole front lobby was very clean and welcoming. Our room was clean and spacious. The beds were very comfortable, the shower was fantastic. Plenty of towels provided (a pet peeve of mine when motels only provide 2 or 3 bath towels total for 2 guests). Mini fridge was not too mini, microwave provided also. Nice amenities (shampoo, conditioner, cleansing hand & body products). All in all a very good stay for a very reasonable price. We would not hesitate to stay here again.

Comfortable room, but the walls and doors are thin. Was woken up several times by people in the halls. Our room could also use a high cleaning.

Pros: the property Is very clean, bed comfortable, good water pressure, nice breakfast, friendly staff, pool. Cons: lighting in the rooms is AWFUL, the chairs in the room are very, very, uncomfortable, the desk isn't useable because it is so high and there is no chair other than one that you can't sit in because it pushes you out! I'm not kidding!!

Quiet stay beds are a little small

Great experience but our only issue was that the sink was outside of the bathroom in the sleeping area other than that I would definitely recommend this hotel and stay again. The hotel was spotless and the breakfast was very good for what we paid for the room, 9 out of 10 just because of the wash hand basin location.

We got the newly renovated room. Nothing much they can do about it now but I wish the bathroom was bigger, they separated it into two spaces with the sink outside. The shower and toilet side was very small with nowhere to put stuff down or anything to hold onto, not very old person friendly, but that is the way they designed it. The beds were great

After a small snafu at check-in to a room that hadn’t been fully cleaned yet (it turns out after 60+ rooms had been vacated that morning), the desk clerk quickly moved my room and called to check to make sure everything was suitable. The room was quiet, clean, and the bed comfortable, with great WiFi. I will stay here again!

VERY thin walls/ noisy!

Greeted with a smile upon check in. Rooms were clean . Centrally located to shopoing and dining.

SOOOOO... incredibly PISSED. Trialing this expediate experience... recommendations... etc. HOTEL... what a disaster! NIGHT was SO bad... that we just left early hours of the morning! They allow dogs... which were whimpering and barking all night. From the point of when the person locked the dog in... which they went out... to the early hours of the morning when the person returned. Then... the front desk... doesn't answer the phone for the complaint... that I had to go out and search for the person representing the night shift... who I eventually found in a back room at the desk- half awake- watching TV on her phone. Person would also not give me her name. Denied that there were dogs in the facility... noise complaints... etc... Until she actually heard it in the distance... and I politely asked her to go down the hallway to investigate. Which... she said, "well that room is down the hall... you shouldnt hear it.". ARE YOU KIDDING ME! Could hear it from the front desk! I came out multiple times to complain... to the point I was ready to call the police. The only thing the associate could offer. Well I'll call the room and let them know. Which... maybe occurred... cause it sounded like they were then abusing the dog. Which I also... went out and referred too. Even walking out... and potential shift change... personal coming over-heard me talking- day manager was made aware... could not care the complaint or occurrence.

The smoke detector key going off in our room took awhile for staff to bring us a new battery was little communication we had to keep calling the front desk to get an answer

Dillon, your front desk associate was amazing. Easy to work with and extremely accommodating. A real asset to the hotel.

Very efficient service on check in and check out. Clean and neat rooms.

The check-in was efficient and staff was friendly and helpful. Room was clean and bathroom seemed updated, shampoo, conditioner, soap was pleasant. Breakfast was okay with healthy options--fruit, yogurt. The bed was a bit uncomfortable, but okay for one night. I would stay here again if in the area.

The hotel was very easy to get to, the staff was very friendly and helpful! The room was clean, well-kept and perfectly sized for my needs! The shower was amazing!

Clean and comfy. Staff is very friendly and helpful.

Friendly staff, easy check in and out, clean room. Great breakfast with many choices. Stayed 3 nights in October 2025. Would definitely come back!

The staff were amazing, accommodated everything we needed allowed us to check out late. Was amazing. Thank you!

Greeted with a smile upon check in. Rooms were clean . Centrally located to shopoing and dining.

It’s not as close to town as we wanted, but could walk. We For what it is it’s a fine hotel. The rates are surprisingly high, but so is everything else in town, so it’s on par there.

I am an outdoor person and the property is located nearby many state parks including 25 minutes from MT Monadnock. It’s also located nearby the Keene downtown, which is very charming and cute and has options for dining and shopping. I also have a service dog and no questions were asked, which was a very nice experience. Staff were very professional and friendly. I had an awesome, relaxing weekend.

CONVENIENT LOCATION, EASY ACCESS TO ROADWAYS.

Not a great location in keene

Good location. Clean room.

Simple, clean room near the university. We only stayed one night while on a road trip, so essentially just slept here, but felt safe and it served its purpose for our needs

Property was close to many restaurants and shopping. Overall easy to access and right off of major higways

Clean room - friendly staff - convenient location

Nice hotel in a nice location.

no coffee at 9:00 a.m. (both canisters empty), juice machine labeled broken-no juice, egg tray empty, bacon tray empty, pancake batter empty, no cinnamon rolls available (tray empty). No forks, had to be requested. After waiting for food to be restocked, there was still no coffee ready. one toaster available with a long line because everyone waiting was hoping to toast bread which was available. we ate our "free breakfast" one item at a time as it became available with no beverage. Room was dated and equipped for a handicapped person (not noted in my confirmation). Cost of stay was excessive for what was offered. Would not recommend, will not use this chain again.

Parking was limited near the front door. Breakfast was not good - cold rubbery eggs, hockey puck sausage.

the breakfast was good… rooms clean

Great stay. Hotel was clean and newly updated. Breakfast was good, multiple options available.

real good stay. nice breakfast. clean room and dining area

The check-in was efficient and staff was friendly and helpful. Room was clean and bathroom seemed updated, shampoo, conditioner, soap was pleasant. Breakfast was okay with healthy options--fruit, yogurt. The bed was a bit uncomfortable, but okay for one night. I would stay here again if in the area.

Clean, great staff, great breakfast, warm water pool

Some fresh when I went there no orange juice and eggs was cold

Friendly staff, easy check in and out, clean room. Great breakfast with many choices. Stayed 3 nights in October 2025. Would definitely come back!

Variety of breakfast was good but too busy not enough space