Name: DoubleTree by Hilton Mahwah
Address: 180 Route 17 S, Mahwah, New Jersey, United States of America, Mahwah, New Jersey, US
Price range: $116–$316 per night
Rating: 7.28

What guests think

At DoubleTree by Hilton Mahwah, reviews describe comfortable beds and generally clean rooms, but note an aging, renovation-affected property with recurring maintenance issues like malfunctioning TVs and A/C, and occasional noise from hallways or the nearby highway.

Staff interactions range from very friendly and helpful to slow or unresponsive at the front desk and restaurant. Facilities are limited at times, with the pool frequently closed, an elevator issue mentioned, and the bar/restaurant or breakfast service unavailable or inconsistent. Expect a convenient location and decent comfort, but variable upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations and closures are noted across reviews. The pool is frequently closed, the restaurant/bar has been closed or limited at times, and one review mentions a broken elevator.

Related guest reviews

6

Robert

Apr 24, 2023

·

Stayed 2 nights

The pool was closed the restaurant was closed but the hotel was very nice and the staff was nice. It would have been great if they discounted us due to everything being closed.

10

PATRICIA

May 19, 2024

·

Stayed 1 night

Mona was amazing assisting us for check in. Very personable and kind. Just wish the Tavern was open and we were made aware that us was closed for renovation but very comfortable and great

10

Everett

Mar 5, 2023

·

Stayed 1 night

Restaurant wasn't very interesting, pool was not open. Amenities was extremly clean. Staff was fabulous.

6

Jennifer

Jan 6, 2026

·

Stayed 2 nights

Room in good condition Building under construction Staff was courteous Need to do a better job clearing ice and snow from parking lot

4

William

Aug 21, 2024

·

Stayed 1 night

I stood at the front desk for over 20 min with no one available to help me check in, the Hotel was under renovations, the restaurant was not open it was being renovated, the room was not clean. The floor was not vacuumed. I would not return.

10

Mary C

Apr 28, 2024

·

Stayed 1 night

Very nice property. Restaurant doesn't appear too function except at breakfast which is served in one of the conference rooms. But we had to leave too early to try it out anyhow.

6

Faith

Jul 31, 2025

·

Stayed 1 night

The staff were very nice. The hotel was just outdated & the elevator was broken down

10

Theresa

Sep 30, 2025

·

Stayed 3 nights

Great room, mega comfortable bed. plenty of room for my dog's crate. Pool was not open.

10

Christopher

Jun 16, 2024

·

Stayed 1 night

Everything was fine. Disappointed restaurant was not open.

10

Everett

Mar 10, 2023

·

Stayed 1 night

Need to get the pool operational.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: several guests found rooms or common areas clean, while others reported dusty floors, bathroom odors, stained bedding, or generally poor upkeep.

Related guest reviews

10

Da'Quan

Oct 9, 2025

·

Stayed 1 night

The property was everything I expected, am I will definitely be back , highly appreciative of the cleanliness, staff and set up No complaints

10

Rory

Sep 30, 2024

·

Stayed 2 nights

Staff was pleasant. The room was clean and comfortable. I’d stay here again.

4

William

Aug 21, 2024

·

Stayed 1 night

I stood at the front desk for over 20 min with no one available to help me check in, the Hotel was under renovations, the restaurant was not open it was being renovated, the room was not clean. The floor was not vacuumed. I would not return.

4

Marsha

Aug 14, 2024

·

Stayed 2 nights

The property was the dirtiest doubltree Hilton i have ever stayed at. The grounds are not what one would expect at a doubletree Hilton. We were in the area . We were told where we could go for breakfast in the hotel. No one was there. It was dirty and buckets catching water. I was shocked expedia would not only recommend but list as a 4 star hotel. I don't expect to hear back but if you would like to call my number is 919.349.3857. . .

2

Chelsea

Apr 16, 2023

·

Stayed 2 nights

The room was way more sad and dingy than the photos. Lights kept going out, hair was in the shower when I arrived, stains on the towels, room service never came to clean, front desk was rude. The parking lot is dark and behind the hotel, not well lit for a solo traveler. Never received an actual bill and my bill was higher than what hotels.com. Lobby is nice and more modern, rooms are not. I received texts asking about my stay and never received a response when I have an honest rating. I had to leave for an emergency and cut my stay short a night, the front desk didn’t say a word when I handed back the keys after saying I’d be leaving early. There are much better hotels in the area.

2

Pierre

Oct 13, 2025

·

Stayed 2 nights

I was very disappointed with my stay. The room was not clean when I arrived, the floor was dusty, and the bathroom had an unpleasant smell. On top of that, the noise level was unbearable. I could hear people talking loudly and doors slamming throughout the night, making it impossible to rest. Because of this, I had to leave a night earlier than planned. Definitely not worth the price, and I wouldn’t recommend this hotel to anyone looking for a comfortable and quiet stay.

10

Magdy

Jun 24, 2023

·

Stayed 2 nights

This hotel was nice, simple, clean, and perfect for someone looking to stay in this area.

4

Nathalie

May 1, 2023

·

Stayed 2 nights

Before our arrival, we thought that the restaurant would be open to the customers but it was closed. There was no breakfast. When getting ready for bed the sheets were full of hair. Like there was too much hair that we had to call room service for fresh sheets. The comforter had stains on it and we slept without a comforter because we were exhausted and wanted to go to bed.

10

Steven

Jul 21, 2024

·

Stayed 1 night

The beds were very comfortable and the site was very clean

10

Lisa

Oct 9, 2024

·

Stayed 2 nights

The room was quiet, comfortable and very clean. The Hotel as a whole was very nice. Front desk service was excellent. The only issue we had was with their restaurant. it took quite a while for us to get what we ordered, and some of the staff appeared to be an experienced and forgetting things like utensils and water and part of an entrée. A manager came over to introduce himself and was very friendly and explained that next year I suppose early next year they will be revamping the hotel and restaurant so in conclusion, we had a pleasant stay here and visitors can make up their own minds regarding eating breakfast or dinner here.

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AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable, but rooms feel dated and multiple guests reported maintenance problems (especially TVs and A/C) and occasional noise from hallways or the highway. A few mention fridge issues and spotty connectivity.

Related guest reviews

4

David

Mar 10, 2023

·

Stayed 1 night

TVs didn’t work

6

Eric

Mar 20, 2023

·

Stayed 2 nights

I had issues connecting any devices to WiFi, the coffee maker was broken, and the door on the refrigerator fell off.

10

Mark

Jul 28, 2025

·

Stayed 1 night

My television was broken . Poor direct tv

4

THERESA

Apr 17, 2023

·

Stayed 1 night

Room was of poor quality for a doubletree. Hole in the wall where someone threw open the door. Top of dresser was sticky and disgusting. Some wood finished dissolve with alcohol so likely a party room! Room ac/heat could not hold a temp so either roasting or freezing. Lots of noise in the hall all night long. Sounded like young partiers.

4

Kevin

Oct 12, 2025

·

Stayed 1 night

My room looked outdated the air conditioner didn't work and the refrigerator also did work the bathroom door would not close it was a terrible experience and for the money I spent i would never go there again and I would like a refund

10

Emily

Aug 4, 2023

·

Stayed 2 nights

Most comfortable beds!

2

Pierre

Oct 13, 2025

·

Stayed 2 nights

I was very disappointed with my stay. The room was not clean when I arrived, the floor was dusty, and the bathroom had an unpleasant smell. On top of that, the noise level was unbearable. I could hear people talking loudly and doors slamming throughout the night, making it impossible to rest. Because of this, I had to leave a night earlier than planned. Definitely not worth the price, and I wouldn’t recommend this hotel to anyone looking for a comfortable and quiet stay.

8

Mathew

May 22, 2023

·

Stayed 1 night

The hotel is not up to Hilton Standards. It looks like a renovated hotel taken over from a cheap chain. The bathroom does not have an exhaust fan. The rooms have no noise barrier. I could not sleep all night because of the high traffic on the highway in front. It felt like the trucks are slamming through the middle of the room. The AC is a wall unit that turns on and off and makes huge noise. Overall no sleep, tired and not a good place for me.

10

Theresa

Sep 30, 2025

·

Stayed 3 nights

Great room, mega comfortable bed. plenty of room for my dog's crate. Pool was not open.

10

Steven

Jul 21, 2024

·

Stayed 1 night

The beds were very comfortable and the site was very clean

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AI-generated summary based on recent guest reviews

Service

Many guests describe friendly, helpful staff and smooth check-in, while others report long waits, short staffing, unresponsive or rude front-desk interactions, and service lapses. Experiences vary widely.

Related guest reviews

8

Nancy

Jul 17, 2023

·

Stayed 1 night

It was difficult to control the room temperature. The staff, however, was incredibly friendly and helpful.

10

Dimitry

Sep 17, 2025

·

Stayed 2 nights

Staff was wonderful. The stay was good

4

Karen

May 22, 2023

·

Stayed 2 nights

When we arrived, even though we are Hilton Honors members, they wouldn't allow me to get credit for the stay. There was no cleaning service because they were short staffed - they put a note under our door about that. Our TV didn't work so the front desk clerk came up to see if he could fix it but he had no idea what to do to remedy the situation. When we tried to check out, nobody was at the front desk for over 10 minutes so we just dropped the key and left.

2

Kyle

Jun 21, 2023

·

Stayed 1 night

We were told in the booking that there was complimentary breakfast. They tried to charge us 36 plus tip for a cold buffet. Will be contacting their corporate offices about this discrepancy. Also the night front desk (male no tag and wouldnt tell ne his name) was rude and hostile , would not give me any service. Was too busy playing video games on the front desk computer. Never staying in any hilton hotel ever again.

8

John

Jul 1, 2024

·

Stayed 5 nights

Considering that this was a replacement hotel due to some else’s snafu even though room was ordered thru Expedia over a month ago. This hotel and staff went out of their way to welcome us and change our room the following day back to the roll in shower room request we had originally booked.

4

William

Aug 21, 2024

·

Stayed 1 night

I stood at the front desk for over 20 min with no one available to help me check in, the Hotel was under renovations, the restaurant was not open it was being renovated, the room was not clean. The floor was not vacuumed. I would not return.

2

Wai yi

Oct 13, 2025

·

Stayed 1 night

I wanted to extend the stay but the front desk on 10/13 morning was not friendly and helpful at all. At the end, I decided to leave with the original stay

6

Jayat

Sep 1, 2025

·

Stayed 1 night

As a Hilton Honors member, I was very disappointed with my recent stay at this property. When I entered my room, it smelled like someone had been smoking inside. At check-in, I expected complimentary water, but none was provided. When we asked about complimentary coffee, the front desk staff (a young lady) simply told us to go to the restaurant, which felt dismissive. On top of that, when we tried to use the TV, the remote didn’t work properly, and we couldn’t change the channel. We informed the front desk, and after some time, a staff member came to our room. He spent a long time trying to fix it and eventually said he needed to replace the remote. Later, he returned and tried again, but the issue remained. Finally, he said it was a sensor problem and implied that we had changed or damaged it, which was not the case—the sensor was already displaced before we arrived. The way it was said felt unprofessional, almost like we were being blamed for something we hadn’t done. Overall, the service and experience were far below the standards I expect from Hilton, especially as a loyal member.

10

William

Apr 3, 2023

·

Stayed 1 night

Friendly and helpful staff, quiet, comfortable and convenient, and plenty of decent restaurant options nearby. Grateful to the gal at the desk who allowed me to check in a little early. Will stay again when passing through.

10

Lisa

Oct 9, 2024

·

Stayed 2 nights

The room was quiet, comfortable and very clean. The Hotel as a whole was very nice. Front desk service was excellent. The only issue we had was with their restaurant. it took quite a while for us to get what we ordered, and some of the staff appeared to be an experienced and forgetting things like utensils and water and part of an entrée. A manager came over to introduce himself and was very friendly and explained that next year I suppose early next year they will be revamping the hotel and restaurant so in conclusion, we had a pleasant stay here and visitors can make up their own minds regarding eating breakfast or dinner here.

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AI-generated summary based on recent guest reviews

Location

Convenient off major roads with eateries nearby, and some found it quiet. A few reported traffic noise from the highway.

Related guest reviews

8

Sara

Oct 12, 2025

·

Stayed 1 night

Clean room, easy to get to

10

Kelvin

May 24, 2023

·

Stayed 6 nights

The room was clean and everything was fully stocked, and they cleaned the rooms daily if you wanted. Even though it's right off the highway it was pretty good about noise from the outside. Hallway noise was a bit more noticeable. There was plenty of parking no matter the time of day.

10

Rodney

Jul 27, 2025

·

Stayed 1 night

Great relaxing place and closer to city

6

OLUWADAMILOLA

Aug 4, 2025

·

Stayed 3 nights

The are is accessible to eatery places

10

Albert

Jul 1, 2023

·

Stayed 1 night

Just an overnight stay for us. Good location and no complaints.

8

Mathew

May 22, 2023

·

Stayed 1 night

The hotel is not up to Hilton Standards. It looks like a renovated hotel taken over from a cheap chain. The bathroom does not have an exhaust fan. The rooms have no noise barrier. I could not sleep all night because of the high traffic on the highway in front. It felt like the trucks are slamming through the middle of the room. The AC is a wall unit that turns on and off and makes huge noise. Overall no sleep, tired and not a good place for me.

10

Magdy

Jun 24, 2023

·

Stayed 2 nights

This hotel was nice, simple, clean, and perfect for someone looking to stay in this area.

10

William

Apr 3, 2023

·

Stayed 1 night

Friendly and helpful staff, quiet, comfortable and convenient, and plenty of decent restaurant options nearby. Grateful to the gal at the desk who allowed me to check in a little early. Will stay again when passing through.

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AI-generated summary based on recent guest reviews

Dining

Dining is limited or inconsistent: breakfast and the restaurant/bar were sometimes unavailable or understaffed, and complimentary breakfast was not provided for many stays. A few guests enjoyed breakfast or meals when available.

Related guest reviews

6

Robert

Apr 24, 2023

·

Stayed 2 nights

The pool was closed the restaurant was closed but the hotel was very nice and the staff was nice. It would have been great if they discounted us due to everything being closed.

10

PATRICIA

May 19, 2024

·

Stayed 1 night

Mona was amazing assisting us for check in. Very personable and kind. Just wish the Tavern was open and we were made aware that us was closed for renovation but very comfortable and great

6

Corinne

Nov 12, 2023

·

Stayed 1 night

We planned to eat and drink there as opposed to driving around to find somewhere. They were out of just about everything we wanted. The restaurant was just bar food. The TV dint work so I tried to call the front desk but the phone didn’t work either. I had to go down to the lobby to wait in line to get help with the TV due to the fact there was one woman at the front desk. She was it for the entire staff on a Friday evening. I felt kinda sorry for her. What a horrible and dangerous place to be.

2

Kyle

Jun 21, 2023

·

Stayed 1 night

We were told in the booking that there was complimentary breakfast. They tried to charge us 36 plus tip for a cold buffet. Will be contacting their corporate offices about this discrepancy. Also the night front desk (male no tag and wouldnt tell ne his name) was rude and hostile , would not give me any service. Was too busy playing video games on the front desk computer. Never staying in any hilton hotel ever again.

6

Diane

Sep 15, 2024

·

Stayed 1 night

The direct tv is awful!! Need to change rooms if was not for jonross to calm us down after travel from early morning to the fair and walking for hours and being tried .. change the direct tv. After change room the tv was broken in new room. Will not be stay there anymore. No restaurant to eat at hotel . Not a 5 star hotel.

2

Sophia

Nov 2, 2025

·

Stayed 2 nights

There's no breakfast here

10

Christopher

Jun 16, 2024

·

Stayed 1 night

Everything was fine. Disappointed restaurant was not open.

4

Yvonne

Oct 25, 2025

·

Stayed 5 nights

No breakfast

10

Lisa

Oct 9, 2024

·

Stayed 2 nights

The room was quiet, comfortable and very clean. The Hotel as a whole was very nice. Front desk service was excellent. The only issue we had was with their restaurant. it took quite a while for us to get what we ordered, and some of the staff appeared to be an experienced and forgetting things like utensils and water and part of an entrée. A manager came over to introduce himself and was very friendly and explained that next year I suppose early next year they will be revamping the hotel and restaurant so in conclusion, we had a pleasant stay here and visitors can make up their own minds regarding eating breakfast or dinner here.

10

Renee

Oct 6, 2025

·

Stayed 3 nights

Great stay. Excellent breakfast, friendly staff. Nice rooms.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$117
February	$117
March	$123
April	$142
May	$151
June	$183
July	$170
August	$147
September	$143
October	$146
November	$133
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $131	10 $150	11 $184	12 $269
13 $130	14 $122	15 $132	16 $131	17 $144	18 $173	19 $219
20 $116	21 $122	22 $122	23 $121	24 $146	25	26 $217
27 $117	28 $119	29 $119	30 $118

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $262	3 $316
4 $143	5 $125	6 $125	7 $123	8 $149	9	10
11 $132	12 $143	13 $122	14 $126	15 $149	16 $219	17
18 $118	19 $124	20 $127	21 $125	22 $131	23 $157	24 $164
25 $116	26 $123	27 $123	28 $122	29 $122	30 $161	31 $161

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Mahwah

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