Name: RIT Inn & Conference Center
Address: 5257 West Henrietta Road, West Henrietta, New York, United States of America, Rochester (and vicinity), Town of Henrietta, US
Price range: $88–$234 per night
Rating: 8.23

What guests think

At RIT Inn & Conference Center, travelers consistently find clean, comfortable rooms at reasonable prices, a convenient base for RIT and the highway, and family-friendly perks like indoor and outdoor pools, a hot tub, sauna, and on-site dining.

However, many reviews note dated rooms, small TVs, and maintenance quirks such as loud or finicky HVAC, demagnetizing keys, and occasional elevator or plumbing issues. Service is described as friendly and accommodating by several guests, but others report curt or unhelpful interactions and spotty shuttle or bar/restaurant availability. Cleanliness is generally praised, though housekeeping is not automatic and odors or missed details appear in some stays. Expect a practical, value stay with solid basics and older facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor and outdoor pools, a hot tub, and a sauna are popular, but hours are limited, lifeguards restrict access, and occasional closures occur. The shuttle helps for RIT/local trips, while elevators, parking, and a small/aging gym draw complaints.

Related guest reviews

8

Susan

Jul 25, 2024

·

Stayed 3 nights

It has 2 pools. Areas not open until 3 pm. It would have been nice ti swim during the day.

8

Andrew

Jan 2, 2025

·

Stayed 2 nights

Nice hotel, for the price. Pool & Sauna hours aren't practical as they don't open until late in the day. (Unusual for a hotel to have lifeguard). Also, only 3 machines in the 'gym' and two of them weren't fully functional.

10

Jess

Oct 20, 2025

·

Stayed 1 night

Love that there is a hotel like this so close to the university that is not trying to jack up the price. I was glad that there was a heated pool, hot tub, and sauna. I used all three. The room was clean and the staff was pleasant and helpful. I’ve stayed there a couple of times now and it has been a win each time.

8

Rebecca

Aug 2, 2025

·

Stayed 1 night

We only stopped here overnight, the hotel was satisfactory but the elevators were a bit scary and one was broken. It is an older hotel and could use a bit updating, The soap holder fell off the bathtube.

4

Amy

Jun 8, 2025

·

Stayed 1 night

I’m glad it was only for one night. Restaurant (room service) was subpar. The curtains didn’t close all the way, so it was light in the room when we went to sleep and when we woke up in the morning. We specifically booked this hotel because of the pools and they were closed during our stay because there was no lifeguard on duty. We won’t be staying here again.

8

Steven

Sep 29, 2023

·

Stayed 1 night

The only disappointment was the fact that they were not running the airport shuttle as advertised and the bar never opened, I had called specifically about both. Not a huge deal, but still added cab fares that I wasn't expecting.

8

Linda

Aug 8, 2025

·

Stayed 2 nights

RIT Inn and Conference Center has swimming pool, and spa that were very clean. The carpets were clean, and the beds were very comfortable. Air conditioners made lots of noise but aren’t needed all year. Bathroom vent fans run constantly. Bathrooms were clean with good supplies. Good breakfasts.

8

Ginger

Aug 23, 2025

·

Stayed 1 night

The front desk staff was very helpful. The hotel offers a on demand shuttle service to RIT and other locations within 5 miles. As I was there for my RIT student son and didnt have a car, the shuttle was very helpful for me. Note the hotel shuttle is in addition to the one offered by the school. The bar tender was also lovely and I enjoyed a nice glass of wine in the evening. Breakfast was also good...my only criticism was that they gave me too much food 😀 My room was a bit outdated, but spacious and clean. All and all, I would definitely stay there again.

8

Milagros

Aug 27, 2025

·

Stayed 3 nights

First time staring at the Inn. It was a great stay. Even though part of the Inn was used by RIT students you would not even notice. The main halls are kept clean and the pool has a lifeguard on duty.

8

Robert

Jun 13, 2025

·

Stayed 5 nights

Generally, we enjoyed our stay. Room was clean if somewhat plain. No safe. Bathroom needed updating but was functional. Restaurant on premises had excellent breakfasts but was not included in price. Indoor pool looked nice, but we didn't use it. Hotel staff were ok. Parking was tight on the weekend but fine weekdays. We would use again as long as the price was decent. Just don't expect the Hilton.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find the property and rooms clean, sometimes spotless. Housekeeping is not automatic and a few stays reported odors, missed trash, or leftover items.

Related guest reviews

10

stephen r

Jun 2, 2025

·

Stayed 1 night

A couple elevators were off line making it necessary to hike a ways with suitcases but the place was clean and spotless which is something I value above minor inconveniences. There’s nothing worse, in my view, that a room that isn’t clean! I stayed her twice in the same week. I’ll definitely stay here again.

8

Philp

Sep 3, 2024

·

Stayed 1 night

Key did not work. Trash on floor of room.

10

Lauren

Jul 8, 2024

·

Stayed 1 night

Excellent staff, very clean, a little run down in terms of furnishings and fixtures.

10

Leon

Aug 14, 2025

·

Stayed 1 night

Clean and comfortable room.

10

Leah Solon

Nov 30, 2023

·

Stayed 1 night

Very clean property!

4

Gregg

Jul 8, 2025

·

Stayed 5 nights

Firstly, the carpet inside our room smelled. Secondly, the electronic keys to our room stopped working on two different occasions and had to be re-coded. Additionally, rooms are not automatically cleaned. You have to ask at the front desk before 12 o’clock and even though we did the front desk forgot to tell the cleaning staff. You get what you pay for.

6

Jonathan

Jun 23, 2025

·

Stayed 4 nights

We had a reservation and missed our first night due to a cancellation in our connecting flight. Upon arrival we were told the hotel was booked and it took nearly 30 minutes to find us a room, mind you it’s 2am at this point when we were checking in. It was odd that we prepaid for 3 nights and upon arrival was told the hotel was booked. Our room was not clean, the bathroom trash can was full and there was poo in the toilet. On the television, none of the channels were what they said they were and the guide was not accessible. It’s a beautiful space maybe we just caught a bad visit

10

Dillon

Sep 3, 2024

·

Stayed 1 night

It felt safe and quiet, was easy to get to, and most importantly was clean!

4

lisa

Nov 3, 2024

·

Stayed 1 night

Dirty, the air smells, irritates my throat, made me cough a lot

4

Elaine

Apr 24, 2025

·

Stayed 1 night

Found a pizza crust behind the bedside table.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but feel dated; TVs are small and HVAC can be loud or hard to control. Some guests noted limited blankets, occasional noise, and a lack of in-room safes.

Related guest reviews

6

Karen

Jan 29, 2025

·

Stayed 1 night

Rooms were cold with no real blankets in January. Hardwood floors look nice but are freezing on the feet. Restaurant was not great food, but friendly staff.

8

Erik

Sep 11, 2024

·

Stayed 1 night

Lobby was upgraded and looks nice. Room we had and floor was not. Carpet was old and less than desirable to look at. Bed was a full size. Difficult for two adults to sleep comfortably. Beds didn’t sleep well.

6

Carl

Jul 13, 2025

·

Stayed 2 nights

Very nice property. Recently renovated. Didn’t like loud air conditioning system which made it difficult to hear TV where the volume was limited to hear over AC system.

8

Joseph

Jun 25, 2025

·

Stayed 1 night

Comfortable bed, quiet at night, vg ac

8

Peter

Aug 25, 2024

·

Stayed 1 night

Nicely updated - only complaint was TV service and apps were substandard to most hotels

6

Jessica

Jul 26, 2025

·

Stayed 1 night

Modern looking entryway but rooms need to be updated

8

Richard

Jul 31, 2025

·

Stayed 2 nights

Enjoyed are stay. Grandkids loved the pools. The only negative was there was no safe in the room for valuables while out of room.

8

agnes

Aug 29, 2025

·

Stayed 2 nights

Old rooms, not updated, students around made a lot of noise, even during night. And the pot smell…

4

Jennifer

Jul 8, 2025

·

Stayed 1 night

Outdated rooms had to pay for an upgrade then the air conditioning was really loud in the room and could not sleep well Very limited food on property

4

ehud

Apr 20, 2025

·

Stayed 1 night

This property is clean that’s the only good part. My room barely had WiFi working.. it cut out and was out of range half of the time. The tv in room is old and small. The AC that was on warm stopped heating after half an hour until you reset it.. so you slept in the cold. But the worst part: when I complained to front desk about the problem with the AC in the morning they were like “ya we know about that problem already” …and your doing nothing about it???

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Feedback is mixed: many mention friendly, accommodating staff and prompt maintenance, while others report curt or unhelpful front desk interactions. Shuttle and bar/restaurant availability sometimes differ from what guests expected.

Related guest reviews

10

Maureen A

Jun 18, 2025

·

Stayed 4 nights

Friendly staff

6

Carol

May 31, 2025

·

Stayed 2 nights

The front desk staff were pretty bad. Unfriendly. And seemed to not listen to anything I said about having two rooms as they gave me the key for one room and laughed. The keys demagnetized at least twice a day. The TV is very small The good. I slept well. The waitress at Petals was great. The fitness center was ok. And good location. It seemed clean. I’d probably go again if it was the cheapest option.

4

Laura

Oct 11, 2023

·

Stayed 1 night

I called before I booked to ensure there would be a shuttle from the airport. They told me it ran Monday-Friday and just to call the morning of travel. I called the morning of. They told me call when I land, and they would send someone right over. I called and sat on hold forever, only to be told the driver wasn’t available for at least an hour. I told them I would call an Uber as I couldn’t wait at the airport for an hour with two young children who had been traveling all day. Upon arrival, I asked if I could switch to a room with two beds but was told they didn’t have any rooms available. However, the lifeguard said they were really empty this time of year. Our toilet was clogged before we even used it. Otherwise, the room was clean. The pool was decent but cold. The lack of desire to help or compensate in any way when they couldn’t send the shuttle sealed the deal though. I wouldn’t stay at this hotel again.

6

carole

Jul 1, 2025

·

Stayed 1 night

The front desk staff wasn't knowledgeable about restaurant availability or local restaurants. We tried the "restaurant " and it was basically a cafeteria. Yhe staff took 30 minutes to get a beer. Everyone was very nice, just untrained. The am front desk person was not great.

4

Joseph

Jul 23, 2024

·

Stayed 2 nights

This is not a very nice property. Useful for a business meeting but it’s tired and the staff don’t seem to care much. Needs some rehab.

2

Nikhil

Jun 27, 2025

·

Stayed 1 night

Very rude staff

6

Ken

Jul 20, 2025

·

Stayed 1 night

The facility and property are acceptable and convenient. We were disappointed that the hotel staff was not helpful in recovering my sons favorite stuffed animal that was definitely left behind in the room we stayed in. Make sure you double check your room before you check out because if you leave something behind it’s probably gone.

8

Steven

Sep 29, 2023

·

Stayed 1 night

The only disappointment was the fact that they were not running the airport shuttle as advertised and the bar never opened, I had called specifically about both. Not a huge deal, but still added cab fares that I wasn't expecting.

8

Jennipher

Aug 27, 2025

·

Stayed 1 night

The hotel was great. The person who checked me in was delightful. The person who checked me out was not kind, brush and rude. I am sure it was a bad day but it really did put a dent in the stay. The hotel room was clean, quite and very pleasant.

10

Marilyn

Dec 15, 2024

·

Stayed 1 night

This is our 3rd or 4th time staying here. It is always well maintained and clean. We had an issue with the outlets in our room. None worked. Maintenance personnel was there within minutes to look at the problem and we ended up having to move to another room. They are so accommodating.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for visiting RIT and close to highways, though the area isn’t very walkable and can feel out of the way. Some guests noted distance from the airport or restaurants.

Related guest reviews

8

Jim

Jun 13, 2025

·

Stayed 3 nights

The RIT Inn is a reliable choice for the south Rochester area, particularly if you’re visiting the RIT campus or driving to Buffalo. The immediate area is pretty nondescript and nothing is exactly walkable, but there is close access to freeways. The rooms have everything you need, including fridge, microwave and coffee maker, though the decor is definitely a bit worn around the edges.Front desk staff weren’t exactly welcoming, but restaurant staff were delightful and happy to go the extra mile.

10

Leah Solon

Mar 19, 2024

·

Stayed 1 night

Nice staying so close to RIT - safe and quiet

10

Michael

Dec 14, 2024

·

Stayed 3 nights

Good value for money, but far from airport. Clean comfortable room

6

JOSHUA

Oct 31, 2024

·

Stayed 1 night

Staff friendly. The place was clean. It's all a bit dated, there are newer options. The tile floors in the main hallway struck me as an odd choice. It's in good shape, just not cute. I thought it would be closer to RIT - there are also closer options to campus.

8

Paul

Aug 11, 2025

·

Stayed 2 nights

great location - easy access to highway and to Rochester

8

Gerald

May 8, 2025

·

Stayed 1 night

Price was excellent, close to RIT. Property is old, but well maintained. Most staff members had a scowl on their face seem disinterested. A couple of them were nice and helpful. Rooms were clean and we liked the clean wood floors.

8

Carole

Mar 19, 2024

·

Stayed 1 night

A little out of the way, nothing close by

10

Tom

May 24, 2025

·

Stayed 4 nights

Clean and quiet, a little dated but that’s fine. Very convenient location too.

8

RAM SANKAR

Jun 21, 2024

·

Stayed 1 night

Good location when travelling to Niagara Falls , reasonable price for the hotel ( breakfast not included )

8

Reginald

Oct 10, 2024

·

Stayed 1 night

Stayed here to visit my son at RIT. Good location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site restaurant breakfast is frequently described as good and generous, but it’s not included. Bar and restaurant hours can be limited or unexpectedly closed, and overall food quality ranges from cafeteria-like to very good.

Related guest reviews

4

Brittany

Apr 19, 2023

·

Stayed 1 night

Booked this hotel specifically because of the amenities including an on site bar and restaurant as I was traveling alone. The bar is now only open 3x a week and the restaurant was closed every time that it was supposed to be open. The hours were posted at check in for breakfast, lunch, and dinner. It was not open once during those time frames that I tried to go.

10

Sandra

Apr 1, 2025

·

Stayed 2 nights

My room was incredibly clean and possibly newly renovated. It was large by most standards, even though it was the least expensive type of room. It was incredibly quiet. The Petals restaurant was good, but it would have been nice if the more formal restaurant had been open (undergoing renovation).

10

mary

May 25, 2024

·

Stayed 1 night

Staff were great. Food at the little restaurant was very good. Hotel could use a refresher and a few updates in rooms.

8

Sudarshan

Jun 2, 2025

·

Stayed 1 night

There was no complimentary breakfast. The restaurant served good breakfast options. Reception staff could do better in being courteous rather then being curt

4

Amy

Jun 8, 2025

·

Stayed 1 night

I’m glad it was only for one night. Restaurant (room service) was subpar. The curtains didn’t close all the way, so it was light in the room when we went to sleep and when we woke up in the morning. We specifically booked this hotel because of the pools and they were closed during our stay because there was no lifeguard on duty. We won’t be staying here again.

8

Michael

Jun 28, 2025

·

Stayed 1 night

Overall place is clean and decent. Area is ok and appears safe, restaurant closes early, so I can’t tell much about. Pricing is grate in compare to other places

8

Ann

Jul 10, 2025

·

Stayed 1 night

Service was friendly and our room was very clean. However, I needed to drop a star due to the very loud A/C unit that made it very difficult to sleep. Also, no free breakfast. We had breakfast at the sit-down restaurant (Petals) for the price, it was just so-so.

8

Ginger

Aug 23, 2025

·

Stayed 1 night

The front desk staff was very helpful. The hotel offers a on demand shuttle service to RIT and other locations within 5 miles. As I was there for my RIT student son and didnt have a car, the shuttle was very helpful for me. Note the hotel shuttle is in addition to the one offered by the school. The bar tender was also lovely and I enjoyed a nice glass of wine in the evening. Breakfast was also good...my only criticism was that they gave me too much food 😀 My room was a bit outdated, but spacious and clean. All and all, I would definitely stay there again.

8

Richard

Apr 28, 2025

·

Stayed 1 night

Very nice property - great on-site dining choices - very nice staff

10

Mai Ning

Dec 15, 2024

·

Stayed 1 night

It's clean, quiet, convenient location from RIT campus. The hotel restaurant is really good, plenty of food for reasonable prices, five star and will definitely stay again whenever I visit RIT

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$102
March	$128
April	$100
May	$135
June	$124
July	$107
August	$117
September	$128
October	$131
November	$107
December	$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $93	15 $96	16 $99	17 $122	18 $208	19 $227
20 $92	21 $106	22 $114	23 $95	24 $92	25 $112	26 $150
27 $88	28 $88	29 $124	30 $167

Su	Mo	Tu	We	Th	Fr	Sa
				1 $173	2	3 $139
4 $95	5 $96	6 $98	7 $95	8 $98	9 $199	10
11 $114	12 $98	13 $99	14 $92	15 $97	16	17
18 $100	19 $97	20 $97	21 $92	22 $98	23 $146	24 $234
25 $94	26 $102	27 $102	28 $103	29 $105	30 $127	31 $125

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Executive Room, 1 Double Bed, Accessible (Roll-In Shower)

Standard Room, 2 Double Beds

Executive Room, 1 King Bed

Room, 1 Double Bed (North)

Executive Room, 2 Double Beds

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about RIT Inn & Conference Center

Have a question?

Considering this hotel for your Rochester (and vicinity) trip?

Prices for upcoming dates