Name: Hilton Garden Inn Rochester/Pittsford
Address: 800 Pittsford Victor Rd, Bushnell Basin, New York, United States of America, Rochester (and vicinity), Monroe County, US
Price range: $134–$363 per night
Rating: 8.23

What guests think

Reviews of Hilton Garden Inn Rochester/Pittsford highlight friendly, accommodating staff and a convenient, quiet location near the Erie Canal trail, with many guests appreciating the pool and hot tub, ample parking, and pet-friendly touches.

Rooms are generally spacious and comfortable, but many comments note dated decor, peeling wallpaper, musty odors, and maintenance issues with bathrooms or HVAC. Cleanliness varies from very clean to reports of mold, dirty rooms on arrival, and limited housekeeping during stays. On-site dining is uneven—some enjoyed solid options—yet others faced closures, extra charges for breakfast, or cold buffet items, and a few guests experienced slow or unwelcoming check-in and housekeeping intrusions. Expect a convenient base with useful amenities, though the property shows its age and upkeep can be hit or miss.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests liked the pool and hot tub, easy parking, and pet-friendly setup; some noted a strong chlorine smell, occasional cloudy water, and slow or limited elevator access.

Related guest reviews

8

Heather

Jun 1, 2025

·

Stayed 3 nights

The hotel is great—great breakfast, firepit outside, comfortable rooms. Unfortunately, there wasn’t any housekeeping for 2/3 days that we were there.

8

Maria

Dec 20, 2024

·

Stayed 1 night

Quiet, clean. Gym, pool, dining and close to other restaurants

10

Kathleen

Aug 15, 2023

·

Stayed 5 nights

Thoroughly enjoyed the stay at this hotel. My husband and I travelled with our dog and we were made very welcome, they even gave our dog a gift bag of toy, treats and poop bags, as well as a list of nearby dog parks. The property was a short walk to trails along the Erie Canal and there were restaurants and coffee shops with walking distance as well.

10

James

Jun 2, 2024

·

Stayed 1 night

We were able to check in early. Property was close to the wedding venue we were going to. Great parking, friendly service, large and clean room, enjoyed the pool and hot tub. Great breakfast buffet.

10

Lori

Aug 1, 2025

·

Stayed 1 night

We stayed at the Hilton Garden Inn Rochester/ Pittsford to be conveniently located to the Buffalo Bills training camp. It was close, easy to park, refreshing pool and a super kind staff. We were delighted with our stay. Thank you!

6

Sue

Apr 1, 2024

·

Stayed 1 night

The staff was very helpful and very pleasant. The property was very nice on the outside. Inside the room furniture was quite worn as well as the door casings. The room needed attention. We were disturbed while getting ready in the morning by housekeeping at 8:35 am to make sure we were checking out by 11, weird. The trash service woke us up quite loudly a little before 7 am. The biggest complaint that I have is that the pool looked cloudy with stuff in it so we couldn't go swimming.

10

Sandrea

May 8, 2023

·

Stayed 1 night

Loved the Manhattan Suite....pool & hot tub was awesome!

8

Gabriel

Sep 2, 2025

·

Stayed 1 night

Restaurant was a surprising plus. The breakfast and dinner menus had good choices. Staff services were excellent.

8

Matthew

Apr 13, 2024

·

Stayed 2 nights

the only drawbacks we experienced were for the most part caused by the eclipse happening. the breakfast buffet on monday took forever to seat me and by the time i was allowed in they had been running out of food. Half an hour to access half a buffet? AND we're expected to pay extra for it. Wow. Given the circumstances it should have been complimentary. Also there was some kind of event that occupied the whole front parking lot--again, related to the solar eclipse happening, as they were setting it up for event space. We ended up parking down the side of the building where, thankfully, there was at least a door our keycards would open to the elevator... but also the elevator itself was kind of dicey. there was another one at the other end of the building far away from everything, so that wasn't terribly likely for us to use, and i couldn't find a parking area that would take me close to it, so it was AS THOUGH the building only had one elevator. Would have been better if there were at least two elevators connecting to the lobby. It got pretty backed up. Look, I'm not *that* up in arms about any of this though. I'm not fixing to "die on this hill" proverbially speaking. It was good. I'd probably book them again sometime, even, if the situation arose. It was mostly the fact that their staff seemed to have some adjustment pains to this unique scenario. All I'm saying is that things COULD have been handled better with more training and coordination, that's all. Overall good.

8

Monica

Feb 24, 2025

·

Stayed 2 nights

Loved staying here and the pool. Just wish the chlorine smell wasn’t so strong

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many stays felt clean, but others reported mold, dirty rooms on arrival, musty odors, and missed or delayed housekeeping.

Related guest reviews

8

Amy

Aug 17, 2025

·

Stayed 1 night

While the main things were clean and well-run it is obvious that the property needs a thorough upgrade/cleaning...hallway carpets wrinked and dirty, common area seating should be replaced or steam cleaned, toilet in bathroom outdated ..very low to floor.

6

Lindsay

Aug 6, 2025

·

Stayed 1 night

The first room I checked into on the "terrace" level (ie basement) was really damp, with mold growing in the shower and a horrible smell in the bathroom in general. To their credit, they quickly moved me to a new room on the first floor. No smell but still mold in the bathroom. Needs some attention.

6

Paul C

Aug 24, 2025

·

Stayed 1 night

Just another Hilton Garden Inn that needs a refresh. Stayed in many and they’re all in the same condition. Dirty run down bathroom, old a/c unit in room that didn’t cool down with a mustyv smell. Par for the course from Hilton.

2

Alexis

Aug 29, 2025

·

Stayed 2 nights

I think they have to have a 24-hour cleaning staff since I made my stay at 4:00 pm and they gave me the room completely dirty the bathroom they hadn't touched it the towels were dirty I talked to the resection staff I informed them of what was happening and they never sent anyone to clean and but I still had to ask them for the clean towels to More than twice and he never took them to the room we had to go down to look for them and cleaning ourselves was a very bad experience

2

Freida

Jun 27, 2025

·

Stayed 1 night

Filthy, filthy, filthy.

8

Sarah

Jun 10, 2025

·

Stayed 1 night

Clean and comfortable

8

Rex

Jun 30, 2025

·

Stayed 1 night

The hotel was very pretty from the exterior in a good, convenient location. Rooms were spacious and beds were comfortable. The bathroom had a slow moving drain in the sink and the carpets needed a good cleaning.

10

Lissette

Feb 3, 2024

·

Stayed 2 nights

Very clean

4

Denise

Aug 29, 2023

·

Stayed 5 nights

Cobwebs, spiders, housekeeping oh my. The property is not a bad property. It was the way we were treated. We found cobwebs in our room in the lights, the corners & the ceiling. I told them that where there are cobwebs there are spiders & sure enough my husband found a spider in the bathroom! We requested either to clean the room & move us or at least buy us dinner. The next morning we left came back the late afternoon, the bed was made but all the spiderwebs were still there! I called the front desk and they tell me that I opted out of the housekeeping. I did not! I was told that there would be no housekeeping until the fourth day of our five day stay and I HAD ALREADY ASKED THEM TO CLEAN BECAUSE OF THE COBWEBS!!!! We did get the free dinners but when my husband told the girl at the front desk about the spider, she didn't blink, she didn't care. We will not be staying at this hotel again.

2

Barry

Aug 27, 2025

·

Stayed 1 night

Needed to take a shower and just sleep for a few hours before I catch a plane the shower was beyond filthy that type of black dirt mold in the corners that you know have been there for at least a year

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Rooms

Rooms are generally spacious, but decor is dated with peeling wallpaper and worn furnishings; some reported musty smells, hard beds or flat pillows, highway noise, and occasional Wi-Fi or HVAC issues.

Related guest reviews

6

Jen

May 6, 2024

·

Stayed 2 nights

Beds were hard and pillows flat

4

Christopher

Jul 7, 2023

·

Stayed 1 night

Had a late meeting and got a room that looked great. The sounds from the highway felt like they were in the room. Awful nights sleep before a big meeting. I mentioned it to the staff and they basically said- too bad.

8

Madeline

Oct 11, 2024

·

Stayed 1 night

Quiet and nice stay. Bed was very comfy and room spacious.

6

Jennifer

May 27, 2024

·

Stayed 3 nights

Was on the terrace level - smelled musty and old.

6

Patrick

Sep 5, 2024

·

Stayed 2 nights

The suite layout was very nice but the wallpaper was peeling on every wall of the room.

8

Rick

Jul 7, 2024

·

Stayed 1 night

Internet didn’t work. Couldn’t connect to WiFi.

8

Amanda

Oct 11, 2025

·

Stayed 1 night

Everything was great except the mattress, it was like sleeping on a piece of plywood it was so hard and the pillows had zero thickness/firmness to them.

6

Benjamin

Dec 17, 2025

·

Stayed 2 nights

While the room was clean, it desperately needs maintenance. Wallpaper was peeling at every seam and paint was peeling. The shower had grout issues that have nothing to do with cleanliness and everything to do with proper installation and maintenance. The toilet wasn’t bolted properly either.

8

Alice

Apr 20, 2025

·

Stayed 2 nights

The rooms are large and the bathroom was large. Great place for families.

6

Diane

Aug 26, 2025

·

Stayed 2 nights

The rooms were old and worn. We were on the terrace level (aka) the basement and it was a bit musty. The main level was nice. The staff was very nice. And the water pressure was good!

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Service

Staff are frequently praised as friendly and accommodating with quick room moves and prompt help, though a few guests faced slow or unwelcoming check-in and problematic housekeeping entries or follow-through.

Related guest reviews

10

Karen

May 16, 2025

·

Stayed 3 nights

Awesome staff!

6

Deborah

Aug 13, 2024

·

Stayed 2 nights

The desk clerk who checked us in was not welcoming and very slow. He did not point out any amenities. The server in the restaurant at breakfast was rude, and then tried to make up for it by being overly friendly.

6

Lindsay

Aug 6, 2025

·

Stayed 1 night

The first room I checked into on the "terrace" level (ie basement) was really damp, with mold growing in the shower and a horrible smell in the bathroom in general. To their credit, they quickly moved me to a new room on the first floor. No smell but still mold in the bathroom. Needs some attention.

10

Michael

Nov 19, 2023

·

Stayed 1 night

It was a wonderful stay. I’ll be back on Wednesday evening. Becca at the front desk was particularly kind and accommodating.

2

Amy

Aug 20, 2023

·

Stayed 1 night

It smelled musty, almost moldy. I went to get coffee in the morning and when I came back to my room a maid was standing in my room. No cart, that was down a different hallway with other cleaning personnel. No where near my room. It woke my son up, startled him and he said she was looking in my purse and then I came in. She rushed out. I told the manager and they spoke with her but didn’t seem concerned. Never again!

8

Alexander

Sep 4, 2025

·

Stayed 2 nights

Had a good stay only issue we ran into was the first room they sent us to stunk of marijuana. Fortunately they had another room to send us to immediately.

10

Earl

Apr 24, 2023

·

Stayed 1 night

The room was super nice and everything comfortable. When I requested different pillows because of an allergy my wife had, they were replaced within 5 minutes. Very attentive and polite staff.

6

Deborah

Mar 30, 2025

·

Stayed 2 nights

Staff was not very pleasant at the desk The restaurant staff was wonderful.

2

Alexis

Aug 29, 2025

·

Stayed 2 nights

I think they have to have a 24-hour cleaning staff since I made my stay at 4:00 pm and they gave me the room completely dirty the bathroom they hadn't touched it the towels were dirty I talked to the resection staff I informed them of what was happening and they never sent anyone to clean and but I still had to ask them for the clean towels to More than twice and he never took them to the room we had to go down to look for them and cleaning ourselves was a very bad experience

8

Alexanne

Jun 16, 2025

·

Stayed 1 night

Great hotel. Helpful and very welcoming staff!

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AI-generated summary based on recent guest reviews

Location

Convenient, quiet setting near the Erie Canal trail and restaurants, with easy highway access and a generally safe, walkable area.

Related guest reviews

10

Thomas

Feb 23, 2025

·

Stayed 1 night

Went with family and friends to watch my sons college hockey game. Location great area was great.

10

Ruth

May 30, 2024

·

Stayed 1 night

Convenient location, quiet and set back from the road in a tree-lined setting. A great stay!

10

Christopher

Oct 13, 2023

·

Stayed 2 nights

A convenient location! Safe, quiet and walkable.

10

Daniel

Jul 4, 2024

·

Stayed 2 nights

Nicest place to stay in the area. Quiet, clean, comfotable. Good food and service at the in-house restaurant and bar. Very close to walking/biking trails. I will definitely stay here again!

8

Joanne

Sep 9, 2025

·

Stayed 1 night

Great location close to the trail.

10

Lori

Aug 1, 2025

·

Stayed 1 night

We stayed at the Hilton Garden Inn Rochester/ Pittsford to be conveniently located to the Buffalo Bills training camp. It was close, easy to park, refreshing pool and a super kind staff. We were delighted with our stay. Thank you!

10

Andrew

Jul 5, 2024

·

Stayed 1 night

Nice hotel. Close to Erie Canal trail

8

Marc

Sep 1, 2025

·

Stayed 2 nights

Great location

6

Cindy

Jul 10, 2025

·

Stayed 1 night

close to freeway

10

Jennie

May 7, 2023

·

Stayed 1 night

This is our second time staying here. And, it is the second time because we enjoyed it so much the first time! It is located in a quiet rural setting, the grounds are well kept, and you are able to walk to the Eire Canal and restaurants. And, before I stop, I need to let you know what a wonderful choice you made hiring Becca for the front desk position. She checked us in and was a delightful experience! She is priceless!! It does your heart good to meet such a person as happy as she is.

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Dining

On-site dining is mixed: some enjoyed good breakfast and dinner options with friendly service, while others found the buffet cold, breakfast not complimentary, limited gluten-free choices, or the restaurant closed.

Related guest reviews

6

Ryan G

Jun 2, 2025

·

Stayed 4 nights

Breakfast was not complimentary

10

Dawana

Feb 5, 2024

·

Stayed 1 night

Really comfortable and clean staff was nice food was perfect

6

Linda

Feb 11, 2024

·

Stayed 2 nights

Dinner Friday was just ok. We had burgers. Fries and service were great. Sunday breakfast was horrible. We had the buffet, we ate around 10:00. All of the hot items were cold, the croissants were stale. The waitress was very inattentive.

8

John

Oct 24, 2024

·

Stayed 2 nights

The entire reason that I stayed at this hotel was because it had a restaurant on the property which I never got to use because they did not open it so I was very disappointed

10

Lori

Mar 17, 2024

·

Stayed 2 nights

Always quiet. Great little restaurant/bar downstairs. Very convenient to Fisher or Nazareth.

10

Sofia

Sep 4, 2025

·

Stayed 1 night

Breakfast

8

Heather

Jan 25, 2025

·

Stayed 1 night

There should be more gluten-free options for breakfast (especially when breakfast is an additional charge.)

10

James

Jun 2, 2024

·

Stayed 1 night

We were able to check in early. Property was close to the wedding venue we were going to. Great parking, friendly service, large and clean room, enjoyed the pool and hot tub. Great breakfast buffet.

8

Gabriel

Sep 2, 2025

·

Stayed 1 night

Restaurant was a surprising plus. The breakfast and dinner menus had good choices. Staff services were excellent.

8

Matthew

Apr 13, 2024

·

Stayed 2 nights

the only drawbacks we experienced were for the most part caused by the eclipse happening. the breakfast buffet on monday took forever to seat me and by the time i was allowed in they had been running out of food. Half an hour to access half a buffet? AND we're expected to pay extra for it. Wow. Given the circumstances it should have been complimentary. Also there was some kind of event that occupied the whole front parking lot--again, related to the solar eclipse happening, as they were setting it up for event space. We ended up parking down the side of the building where, thankfully, there was at least a door our keycards would open to the elevator... but also the elevator itself was kind of dicey. there was another one at the other end of the building far away from everything, so that wasn't terribly likely for us to use, and i couldn't find a parking area that would take me close to it, so it was AS THOUGH the building only had one elevator. Would have been better if there were at least two elevators connecting to the lobby. It got pretty backed up. Look, I'm not *that* up in arms about any of this though. I'm not fixing to "die on this hill" proverbially speaking. It was good. I'd probably book them again sometime, even, if the situation arose. It was mostly the fact that their staff seemed to have some adjustment pains to this unique scenario. All I'm saying is that things COULD have been handled better with more training and coordination, that's all. Overall good.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$118
February	$119
March	$134
April	$134
May	$175
June	$193
July	$170
August	$177
September	$194
October	$180
November	$152
December	$124

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $206	15 $265	16	17 $179	18	19
20 $144	21 $149	22 $151	23 $171	24 $153	25 $275	26 $290
27 $166	28 $147	29 $142	30 $142

Su	Mo	Tu	We	Th	Fr	Sa
				1 $235	2 $343	3 $363
4 $326	5 $154	6 $167	7 $150	8 $159	9 $311	10 $343
11 $230	12 $144	13 $152	14 $144	15 $214	16 $351	17 $361
18 $315	19 $150	20 $155	21 $150	22 $158	23 $343	24 $343
25 $201	26 $134	27 $153	28 $151	29 $157	30 $175	31 $154

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Separate Living Area, Hearing Accessible (Hickory Suite)

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible)

Suite, 1 King Bed, Lower Terrace Level (Mandarin Suite)

Standard Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds (Drinks & Snacks)

Room, 1 King Bed (Drinks & Snacks)

Suite, 1 King Bed, Jetted Tub (Safari Suite)

Standard Room, 1 King Bed, Accessible

Suite, 1 King Bed, Jetted Tub (Manhattan Suite)

Standard Room, 2 Queen Beds, Accessible

Room, 1 King Bed with Sofa Bed

Suite, 1 King Bed, Separate Living Area (Windsor Suite)

Standard Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Rochester/Pittsford

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Prices for upcoming dates