Name: Hilton Garden Inn Cleveland/Twinsburg
Address: 8971 Wilcox Dr, Twinsburg, Ohio, United States of America, Twinsburg, Ohio, US
Price range: $125–$338 per night
Rating: 8.58

What guests think

At Hilton Garden Inn Cleveland/Twinsburg, travelers often praise the friendly staff and convenient location near highways and restaurants, while noting dated rooms, cleanliness and maintenance issues, occasional pool or elevator problems, and confusion or cost concerns about the paid breakfast.

Many guests compliment the comfortable beds, and several appreciate the lobby areas for relaxing or gathering. Reports also mention occasional noise from nearby rooms or equipment, and one note about spotty Wi‑Fi. Overall, expect a practical stay with some trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews note pool or hot tub closures or cleanliness problems and occasional elevator outages or slow service. Guests like the lobby spaces for gathering, while on-site restaurant options appear limited.

Related guest reviews

2

Brian

Jul 6, 2025

·

Stayed 1 night

Mold in bathroom, outdated bath fixtures and room amenities. Pool area filthy! However staff is outside feeding plants ice water. While charging me $3.00 per bottle for water. If Hilton wants to charge $200 a night then spend the money to make it worth the consumer spending $200 per night!

8

Jack

Feb 23, 2024

·

Stayed 2 nights

Elevatorsdid not work

10

Tina

Oct 30, 2023

·

Stayed 1 night

Love this hotel first time in twinsburg and had a awesome experience and breakfast and being able to get in the pool and hot tub

8

Zachary

Sep 28, 2025

·

Stayed 2 nights

Was bummed no hot tub and when we checked in the shampoo and conditioner were empty

10

Dawn

Jul 26, 2024

·

Stayed 2 nights

Love this hotel. Great for groups to gather in lobby or outside on patio. The convenience center was helpful

8

Noel

Nov 8, 2024

·

Stayed 2 nights

The lobby amenities and staff made this property a top choice. The rooms are fine, a little dated, but the lobby was great for our family to hang out and watch football and have a drink. Cracker Barrel on site was a bonus!

6

Shonda

Jan 2, 2023

·

Stayed 19,358 nights

I booked this hotel because the listing stated there were two restaurants with bars. That is not true. There is no restaurant just a snack shack. The hot tub had brown stuff in it and we had to leave the pool because a child puked. It was New Years Eve. The room next to us partied until 2 am and the walls were so thin it sounded as if they were in my room. It was such an uncomfortable stay. The lady at the front desk however was so kind!

6

Timothy

Feb 6, 2023

·

Stayed 2 nights

Man checking us in was poor. Failed to give information given to family member checked in to a different room by a different staff member. Elevator was slow. Poor sound proofing between rooms. No free breakfast.

8

Harry

Jul 8, 2024

·

Stayed 2 nights

Disappointed the Pool was out of order. Breakfast buffet was nice but over priced.

10

Robert

Feb 13, 2023

·

Stayed 1 night

That was a beautiful room beautifully decorated and the function was great too. We were very impressed by the room. The only issue was that they only had two elevators and one of them were down. The only issue. We were very pleased with our stay there.

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms very clean, but others reported issues such as mold in bathrooms, odors, dirty or worn carpets, and inconsistent housekeeping or restocking.

Related guest reviews

2

Brian

Jul 6, 2025

·

Stayed 1 night

Mold in bathroom, outdated bath fixtures and room amenities. Pool area filthy! However staff is outside feeding plants ice water. While charging me $3.00 per bottle for water. If Hilton wants to charge $200 a night then spend the money to make it worth the consumer spending $200 per night!

8

Toniquia

Nov 24, 2025

·

Stayed 2 nights

Had a closed up smell so we wiped everything down

10

Latonya

Jan 26, 2025

·

Stayed 1 night

Very clean. Friendly service.

10

Thomas

Sep 17, 2023

·

Stayed 3 nights

Great location close to freeways. Staff is always courteous and helpful. The rooms were very clean.

6

Melissa

Sep 11, 2024

·

Stayed 1 night

Had to switch rooms twice because of cleanliness issues. Third still had an issue but was treated like a pest after already switching twice so didn’t bother. Breakfast was great, wonderful staff member on the floor and friendly chef. Cleanliness not up to par for a HGI.

2

Catherine

Oct 24, 2023

·

Stayed 2 nights

No maid service and no warning of such, orally and verbally Old food in frig Manager gave no info about maid service. Unhelpful generally

6

James

Dec 23, 2025

·

Stayed 1 night

The WiFi was spotty at best, soap and shampoo dispensers although full did not work, fitted sheet came off all night. Room was clean, heater was great, coffee maker was a nice addition, staff was attentive.

4

Ethan

Sep 3, 2024

·

Stayed 1 night

The room was disgusting behind the furniture. Overpriced at 250$ for the experience

2

Jasmine

Nov 2, 2025

·

Stayed 1 night

The price for this Hilton Garden Inn in Twinsburg is absolutely not justified by the room quality. While the two staff members were kind (checkout clerk asked how our stay was and I said “could’ve been a lot better” she went ahead with her checkout process and didn’t even ask why) Our stay was severely impacted by maintenance and cleanliness failures. The most alarming issue was the visible mold growing in the shower and whirlpool tub (photos provided). This made the bathroom unusable, forcing us to shower off-site at a local gym. Beyond the hygiene issue, the room had several deferred maintenance problems: * Poorly patched holes and water stains on the walls and ceiling. * The couch had a torn hole in the fabric. * Stains were visible on the nightstands. We were required to be in the area and did not raise a fuss, but the condition of this room is unacceptable for a Hilton-brand hotel. The property requires immediate and serious attention to cleanliness and repairs.

8

William

Jun 4, 2024

·

Stayed 2 nights

Unaware that cleaning crew only cleans and stocks supplies every other day. Conditioner in room was empty. Bed was comfortable. Spent very little time in hotel, just a place to sleep

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Rooms

Rooms are comfortable for many, but numerous reviews mention they are dated and need updates; noise from adjacent rooms or equipment and very soft or worn pillows are noted. Wi-Fi can be spotty and climate control inconsistent.

Related guest reviews

6

Michael

Jun 14, 2024

·

Stayed 1 night

It was noisy and breakfast didn’t start til 7:30

10

Peggy

Aug 3, 2025

·

Stayed 3 nights

This hotel needs an update. Good beds, very clean but needs painting. carpet needs replacing.

6

Judith

Aug 1, 2024

·

Stayed 2 nights

Shocked at the quality of the pillows at this Hilton. They ALL need to be replaces years ago. Usually love Hiltons. Not this one

4

Johnathan

Mar 27, 2023

·

Stayed 1 night

The computers were down on our arrival so we had to be walked to our room and let in by staff. This was at 1:30 in the morning. At 2 am they phoned the room and at 2:10 am made all kinds of ruckus “sliding” our room key under the door. Our room was right next to a mechanical room that was unbelievably loud all night. I won’t stay here again.

6

Thomas

Jul 20, 2025

·

Stayed 1 night

Old and Tired. Needs updates bad.

10

Lisa

Apr 11, 2024

·

Stayed 3 nights

Welcoming, tidy, spacious, and comfortable!

6

James

Dec 23, 2025

·

Stayed 1 night

The WiFi was spotty at best, soap and shampoo dispensers although full did not work, fitted sheet came off all night. Room was clean, heater was great, coffee maker was a nice addition, staff was attentive.

6

Daryl

Jun 5, 2023

·

Stayed 2 nights

Dated rooms and bath. Old small TV. Room not ready at 4:30

6

Timothy

Feb 6, 2023

·

Stayed 2 nights

Man checking us in was poor. Failed to give information given to family member checked in to a different room by a different staff member. Elevator was slow. Poor sound proofing between rooms. No free breakfast.

6

gail

Aug 11, 2025

·

Stayed 4 nights

Needs updating

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Service

Service is frequently praised as friendly, attentive, and accommodating across the hotel. A few guests experienced delays or miscommunication at check-in or with housekeeping, and occasional maintenance responses took time.

Related guest reviews

10

Anne

Apr 10, 2024

·

Stayed 3 nights

The staff was very friendly and helpful.

10

eric

Jan 1, 2024

·

Stayed 1 night

Clean ,staff great people check in was quick

10

Jane

Aug 5, 2025

·

Stayed 4 nights

This is a great place to stay. Honestly I just don’t get these negative reviews. It was really clean, quiet, felt very safe. The staff could not do enough for you. I am definitely coming back!!

10

Kenneth

Aug 7, 2024

·

Stayed 5 nights

Nice area, good hotel, great staff

10

Jane

Jul 29, 2025

·

Stayed 3 nights

Kind staff, well-maintained, comfortable bed, great shopping nearby, breakfast buffet offered for a fee, cleanliness.

10

Ashley

Apr 7, 2023

·

Stayed 1 night

They were very kind and accommodating

10

Mary

Jul 20, 2025

·

Stayed 1 night

Shauna at the front desk greeted us with a welcoming and fun attitude.

10

Maria

Aug 24, 2025

·

Stayed 2 nights

We had a medical emergency almost immediately after arriving at the hotel, and the hotel staff was very attentive and considerate throughout our stay. Thank you!

10

Aklilu

Jun 4, 2025

·

Stayed 1 night

Very friendly host

10

Brandy

Mar 17, 2024

·

Stayed 1 night

The customer service was amazing. Taylor was fabulous at check in and the hotel was super clean/nice. Overall we would stay here again.

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Location

Location is convenient to highways, restaurants, and local venues, making it easy to get around. A few guests found the property a bit hard to locate from the main road.

Related guest reviews

10

Eileen

Apr 30, 2025

·

Stayed 4 nights

It was convenient to interstate highway system and centrally located to the places we needed to visit.

10

Carolyn

Sep 27, 2024

·

Stayed 3 nights

Love staying at this hotel. Lots of amenities, it’s quiet, I can walk to the restaurants, it’s close to the highway and my corporate office.

10

Donna

Jan 27, 2024

·

Stayed 4 nights

Nice place to stay. Close to highways and restaurants

10

Denise

Apr 22, 2024

·

Stayed 2 nights

Lots to do in the area.

8

Regina

Jul 7, 2023

·

Stayed 1 night

A little difficult to find off the main road but we did it. Beautiful building and lovely area to spend the night. Nicely decorated and maintained

10

Andrew

Aug 17, 2025

·

Stayed 2 nights

Stayed here with my granddaughter for a softball tournament. Was close to the fields and very clean.

10

Michelle

Oct 14, 2024

·

Stayed 1 night

Hotel was clean. Front desk person was nice and it was easy check in. Liked the convenience of nearby restaurants.

8

Ian

Jul 27, 2025

·

Stayed 1 night

Nice property with a variety of restaurants nearby.

10

Donna

Jul 29, 2024

·

Stayed 3 nights

Nice staff. Clean rooms. Close to highways and restaurants/shopping.

8

Sheila

Sep 22, 2025

·

Stayed 2 nights

it was close to the places I needed to go.

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Dining

Breakfast is available for a fee; quality ranges from very good to mediocre, and pricing is sometimes viewed as high, with occasional confusion about whether it is included. On-site dining or bar options are limited versus expectations.

Related guest reviews

6

Melissa

Sep 11, 2024

·

Stayed 1 night

Had to switch rooms twice because of cleanliness issues. Third still had an issue but was treated like a pest after already switching twice so didn’t bother. Breakfast was great, wonderful staff member on the floor and friendly chef. Cleanliness not up to par for a HGI.

10

Jane

Jul 29, 2025

·

Stayed 3 nights

Kind staff, well-maintained, comfortable bed, great shopping nearby, breakfast buffet offered for a fee, cleanliness.

4

Lu Ann

Jul 21, 2024

·

Stayed 2 nights

This location is very outdated. We are a Hilton members and the room was next to housekeeper room hearing noises as early as 5 am. The breakfast I paid for with the room in advance for two days. Two servers and was forced to eat buffet, not very good. Or we had to wait for 8 people ahead of to order breakfast at 9 am. Did not use after paying for it Sunday, because it was not good and most things empty. We were woken the 2nd day early so we checked out. The worst part of the stay, no housekeeping for towels or emptying the trash. Would not recommend and way way overpriced.

10

Lashunda

Aug 10, 2024

·

Stayed 3 nights

It was very pleasant to stay there for the twin festival. I love the complimentary breakfast

8

Noel

Nov 8, 2024

·

Stayed 2 nights

The lobby amenities and staff made this property a top choice. The rooms are fine, a little dated, but the lobby was great for our family to hang out and watch football and have a drink. Cracker Barrel on site was a bonus!

8

Zachary

Jul 10, 2023

·

Stayed 6 nights

Typical for a Hilton Garden. Except breakfast is not included. It is purchased for 12.95 per person every morning.

8

Katie

Apr 5, 2025

·

Stayed 1 night

We were told breakfast was included and then it was not. However the staff allowed us to have the breakfast but otherwise we would not have eaten. It was certainly not worth the price they were asking. It was mediocre and just like all the other hotel free breakfasts.

10

Lashunda

Aug 3, 2025

·

Stayed 3 nights

The breakfast was nice and the bedroom was very comfortable

6

Shonda

Jan 2, 2023

·

Stayed 19,358 nights

I booked this hotel because the listing stated there were two restaurants with bars. That is not true. There is no restaurant just a snack shack. The hot tub had brown stuff in it and we had to leave the pool because a child puked. It was New Years Eve. The room next to us partied until 2 am and the walls were so thin it sounded as if they were in my room. It was such an uncomfortable stay. The lady at the front desk however was so kind!

8

Harry

Jul 8, 2024

·

Stayed 2 nights

Disappointed the Pool was out of order. Breakfast buffet was nice but over priced.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$117
February	$119
March	$135
April	$156
May	$152
June	$195
July	$180
August	$167
September	$184
October	$177
November	$138
December	$126

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10 $187	11 $211	12 $201
13 $144	14 $187	15 $333	16 $306	17 $162	18 $177	19 $180
20 $134	21 $263	22 $302	23 $306	24 $170	25 $194	26 $212
27 $151	28 $184	29 $211	30 $186

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $167	3 $168
4 $127	5 $164	6 $176	7 $178	8 $154	9 $177	10 $176
11 $142	12 $300	13 $338	14 $179	15 $155	16 $179	17 $177
18 $128	19 $164	20 $199	21 $174	22 $154	23 $181	24 $179
25 $125	26 $166	27 $183	28 $167	29 $154	30 $184	31 $182

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About this property

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