Name: Mountain Inn & Suites
Address: 2002 Temple Hill Road, Erwin, Tennessee, United States of America, Erwin, Tennessee, US
Price range: $96–$161 per night
Rating: 6.88

What guests think

Across recent reviews of Mountain Inn & Suites, travelers praise the friendly, accommodating staff, while noting dated facilities and amenities impacted by flooding, including closed pools and inconsistent breakfast, along with a generally mixed experience regarding upkeep and musty odors.

Many guests mention very firm mattresses and visible wear like peeling wallpaper, threadbare furnishings, and unfinished repairs. The setting is quiet and convenient to highways and local spots, though some felt it was remote for major attractions. Expect a modest small-town stay with variable in-room comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the pool and hot tub closed or drained after flooding, plus other outages like a disorganized fitness room, missing/empty vending, and broken hallway microwave or ice machines.

Related guest reviews

8

Carol

Aug 3, 2025

·

Stayed 2 nights

Considering the flood they had in the fall things were pretty good. Pool and hot tub not running yet which we missed. beds were comfortable. Kitchen not fully functional so only continental breakfast available.

4

Thomas

Aug 24, 2025

·

Stayed 1 night

Pool was drained except for 2 feet of brown water… not like advertised in the picture had a musty smell.. elevator went out… no restaurants only one next door was empty…

6

Woodrow

Aug 12, 2023

·

Stayed 3 nights

The place is showing its age... the swimming pool was lockex up. The hot tub wS a rank mess. The breakfast bar was a joke. Breakfast was served from 6 to 9 and by 8 o'clock the bar was empty and not refilled. So breakfast was non existent. The rooms hadno coffee maker or microwave as advertised.

6

David

Jul 20, 2023

·

Stayed 3 nights

Easy on and off the highway. Quiet. However, the hot tub was closed and lots of work (upgrading rooms ) amd repairs going on. Nice people.

4

Jack

Jul 13, 2025

·

Stayed 2 nights

The property does not presently live up to the posted pictures. The price paid was pretentiously exorbitant for the experience. As it turned out, the pool was drained, the fitness center was in shambles, and when you follow the signs to "vending," on the first and third floors only, you can get ice, but no snacks or drinks. One would imagine that last item not to be a problem, except that when arriving late, the shell station next door was not open, so forget having any type of a bottle of hydration. These rooms should be priced around $65/night while the ammenities are not functioning, rather than the ridiculous amount I paid. We decided to depart early.

10

Dave

Nov 3, 2025

·

Stayed 1 night

First of all the staff was awesome, very accommodating. Hotel was a bit aged and pool had not been reopened from Helene but visit was in November, and who uses a pool in Tennessee in November? Breakfast was fresh and tasty, had enough for me, and I LIKE breakfast. I will be going back!

4

Kristi

Aug 4, 2025

·

Stayed 1 night

The pool and hot tub are closed! It said nothing about that online or in the emails. I get there was a flood but why not tell guests what to expect. We brought pool toys and planned our stay around the fact that you had a hot tub plus the pool. The reason we decided on this hotel entirely was closed with no knowledge to us, the guest. No money was offered back. The halls stink and the lady at the desk told me how lucky they are to even be open. So we as the guest were just the unlucky ones. I get it, and my heart goes out but a quick email to say the pool and hot tub were not open and could not even go outside to that area would have solved the problem.

6

Warren

Jan 19, 2024

·

Stayed 3 nights

Snow and ice never removed, no salt placed on the common walk ways. Common microwave in hallway for use is broken. Phones in rooms do not work, great staff very friendly people. The hotel needs some attention. Great location.

4

Shaun

Jan 22, 2023

·

Stayed 1 night

No vending machines

6

Terry

Sep 2, 2024

·

Stayed 1 night

Only one microwave in hallway by elevator and out of order ice machine for entire floor. Totally unacceptable in ky opinion and enough of an imposition that would never consider staying here again regardless of condition in rest of hotel. Needs updating in regards to room amenities.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests found rooms very clean, but others reported stained or dirty linens and noticeable musty or mildew odors.

Related guest reviews

6

Cecil Kay

Mar 13, 2024

·

Stayed 4 nights

The first room the bed was full of hair. Looked like human and dog hair. We were given another room and that room was clean. One of the drawers under the TV the knob was off. Made it hard for us to open. Instead the bathroom in the corner by the bathroom the wallpaper was coming off. The staff was excellent. The breakfast was not good. Seemed like they did not want to cook for a small group of people. We stayed 4 nights

2

Barbara

May 13, 2024

·

Stayed 1 night

The motel is next to the best Mexican food I’ve eaten in a long time. Breakfast was good the first day but declined over the next two days. The bed cover was dirty. The sheets were stained. I would not recommend this place or stay again.

8

Jacqueline

Jan 1, 2024

·

Stayed 1 night

Bed was old not comfortable and the room smelled musty and there was old soap left in the shower and cigarette burns in the duvet

10

DeeAnna

Nov 29, 2025

·

Stayed 8 nights

Clean rooms and excellent staff!

8

Cynthia

Jul 15, 2024

·

Stayed 2 nights

The hotel staff were gracious and accommodating and do the very best with what they have. The hotel is in need of investment for general upkeep and maintenance. Examples include peeling wallpaper, bathroom caulking, outside lighting around the pool and perimeter, and stocking 21st century toiletries. Overall, the excellent cleanliness of the pool, room and bathroom was unexpected. The linens were crisp and the mattress was in good condition.

10

Rodney

Mar 28, 2024

·

Stayed 1 night

Older but clean. Night staff very friendly.

4

Melvin

Oct 2, 2023

·

Stayed 1 night

With a good deep cleaning, this could be a nice little hotel. Felt the need to go directly home and shower. The staff was nice tho

10

Robert

Jul 24, 2025

·

Stayed 1 night

Very clean and comfortable.

6

Samantha

Jul 31, 2024

·

Stayed 3 nights

The staff was friendly. The breakfast sucked. There wasn’t enough food we felt like we were taking away from other guests. There was literally 3 sausages and 1 biscuit. The room had holes in the walls. You could smell the mildew and mold.

10

Luke

May 3, 2024

·

Stayed 1 night

Friendly and accommodating staff. Property was clean, and the price was fair. I would stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms feel dated, with worn carpets, peeling wallpaper, holes or unfinished patches, and threadbare furnishings; many guests also found the mattresses very firm. Some rooms are spacious and quiet.

Related guest reviews

6

Cecil Kay

Mar 13, 2024

·

Stayed 4 nights

The first room the bed was full of hair. Looked like human and dog hair. We were given another room and that room was clean. One of the drawers under the TV the knob was off. Made it hard for us to open. Instead the bathroom in the corner by the bathroom the wallpaper was coming off. The staff was excellent. The breakfast was not good. Seemed like they did not want to cook for a small group of people. We stayed 4 nights

8

Kristin

Sep 22, 2024

·

Stayed 2 nights

Our bed was HARD not just firm, but hard. I know that’s a personal preference but made for a rough 2 nights. The room had drywall cut out to access bathroom plumbing (I’m guessing) it was in place but unfinished. The entire hotel smelled like a musty, moldy basement. Wasn’t the worst experience but have stayed in better. Mediocre at best.

6

Lisa

Sep 14, 2025

·

Stayed 1 night

The carpet needs to be removed in the rooms. It’s very old and looks dirty. Also the room needs a fresh coat of paint.

6

Andrew

May 2, 2024

·

Stayed 1 night

Lots of people hanging out by my truck all hours of the night from the gas station next door. I spent a lot of time looking out the window to make sure my truck was okay, which in the end it was fine. Beds were pretty hard, electric outlets were hanging by the wires.. breakfast and check in was great though!

4

ROBERT

Apr 25, 2024

·

Stayed 1 night

The drapes and chair upholstery were threadbear.

2

michael

Apr 1, 2024

·

Stayed 1 night

The beds were hard and our backs were killing us from it. The toilet backed up and I was given a plunger, and when trying to call the front desk to get rhe plunger the phone didn't work. Breakfast was terrible rhe front desk person had just a couple of items out for breakfast.

10

Carolyn

Sep 23, 2024

·

Stayed 2 nights

Our water faucet did not work well. Other than that, it was pretty enjoyable. We were surprised at how quiet it was.

8

Mike

Feb 26, 2023

·

Stayed 1 night

Room was great except the bed was very hard

8

Kelly

Sep 18, 2023

·

Stayed 1 night

Everything was good, the bed was very firm in the middle and it hurt my back.

8

James

Jun 19, 2023

·

Stayed 2 nights

Ronda on the front desk was very friendly and check in was quick and easy. Room was clean and very spacious.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, accommodating, and hard-working, sometimes while short-staffed. A few noted slow or unavailable assistance at times.

Related guest reviews

10

Richard

Oct 14, 2023

·

Stayed 14 nights

Everyone was so friendly and helpful.

10

John and Valerie

Jul 11, 2023

·

Stayed 1 night

I wish I could remember the name of the lady who ran the whole place solo the first night we were there. She had to come down from cleaning rooms to check us in. She didn't act put upon or hurried. She was friendly and professional. Later we had to pull her away from cleaning to help us with a glitch on our TV. She fixed it promptly and cheerfully. She is sharp and has a positive attitude. She should be made at least an Assistant Manager, in charge of housekeeping and front desk. I hope this message gets through to her and to management. She is a valuable employee.

10

Paul

Sep 25, 2024

·

Stayed 2 nights

Small town hotel with great staff and great community. They go above and beyond to make the customers stay as smooth as possible

10

Katherine E

May 4, 2024

·

Stayed 1 night

Front desk person was awesome

10

Dave

Nov 3, 2025

·

Stayed 1 night

First of all the staff was awesome, very accommodating. Hotel was a bit aged and pool had not been reopened from Helene but visit was in November, and who uses a pool in Tennessee in November? Breakfast was fresh and tasty, had enough for me, and I LIKE breakfast. I will be going back!

8

IRV

Jul 14, 2023

·

Stayed 2 nights

Staff were excellent! Management needs improvement!

2

Hillary

Jun 22, 2025

·

Stayed 1 night

The room a/c didn't work. Finally after sweating for hours, I asked about a fan and got moved to the highest floor where once again the air wasnt working. It wad absolutely miserable. The night staff was awful and had to wait until they finished their cigarettes before they would tend to the desk. 10/10 don't recommend.

10

Joanne

Jun 10, 2024

·

Stayed 1 night

The front dest clerk was super friendly and helpful. She went out of her way to accomodate us

10

Luke

May 3, 2024

·

Stayed 1 night

Friendly and accommodating staff. Property was clean, and the price was fair. I would stay again.

6

Laura

Sep 24, 2023

·

Stayed 3 nights

Staff was never around, smelled musty

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Quiet, small-town setting with easy highway access and a gas station and Mexican restaurant next door; convenient for local events and Appalachian Trail access, but remote for major attractions.

Related guest reviews

10

Janet

Dec 9, 2023

·

Stayed 1 night

Host staff went out of her way to help me get the best deal; nice hotel and Mexican restaurant next door

6

Andrew

May 2, 2024

·

Stayed 1 night

Lots of people hanging out by my truck all hours of the night from the gas station next door. I spent a lot of time looking out the window to make sure my truck was okay, which in the end it was fine. Beds were pretty hard, electric outlets were hanging by the wires.. breakfast and check in was great though!

4

Fredraka

Aug 4, 2023

·

Stayed 1 night

It was country and nasty and to far away from Nashville TN

8

Maria

Apr 28, 2024

·

Stayed 1 night

Great alternative close to the AT.

6

David

Jul 20, 2023

·

Stayed 3 nights

Easy on and off the highway. Quiet. However, the hot tub was closed and lots of work (upgrading rooms ) amd repairs going on. Nice people.

6

Gary

Sep 18, 2023

·

Stayed 4 nights

There were no vending machines although there are signs stating they have them. Breakfast ends at 9:30 everyday (no later weekend hours). Our room appeared clean, but we felt the bed was much too firm. The counter lady was GREAT, very accommodating and friendly. Overall our stay was good. And the location was good for us to attend three different gatherings. It is sad however, that ALL lodging raises their prices when a very well attended event is nearby (in this case, a race at Bristol). We were in town for a family gathering but still had to pay an elevated rate for 2 of our 4 days. Overall our stay was fine for what we needed. And if we need to stay in that area again, we will probably stay again. 😊 The wok

6

Warren

Jan 19, 2024

·

Stayed 3 nights

Snow and ice never removed, no salt placed on the common walk ways. Common microwave in hallway for use is broken. Phones in rooms do not work, great staff very friendly people. The hotel needs some attention. Great location.

10

Nicole Sams

Apr 10, 2023

·

Stayed 1 night

They let me check in early to get our keys before going to the race which was very nice! After the race we went to the room it was clean. I personally thought the bed was comfortable however, spouse disagreed, it was very firm. Sadly, there were no vending machines and a drink would have been nice! All in all we would stay again!

6

Warren

Jan 28, 2023

·

Stayed 5 nights

The property was in a remote location and no one was there except one person. They are cutting back on breakfast ie hot meal due to low occupancy. They are trying to save food, but for those of us who did show up we may want to eat a hot meal and there was no hot meal. The staff are friendly and very helpful. They are awesome, management needs some work. They should always have coffee and a hot meal in the morning if they want people to come back. Great Price though. two start at most. It is a little scary there.

8

Asa

Sep 14, 2025

·

Stayed 2 nights

It was perfectly situated for my needs. Although it could have been amazing if there were a few more features. Such as a few chairs outside to sit in while enjoying the great views.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast quality and availability are inconsistent: some mornings offer hot items, but many report a limited continental spread with items not replenished.

Related guest reviews

8

Carol

Aug 3, 2025

·

Stayed 2 nights

Considering the flood they had in the fall things were pretty good. Pool and hot tub not running yet which we missed. beds were comfortable. Kitchen not fully functional so only continental breakfast available.

8

Cynthia

Jan 2, 2024

·

Stayed 2 nights

Food was very average for a rate this high. I didn’t starve but too many carbs and no fresh fruit. How hard is it to have bananas or apples? Coffee was very weak even for regular coffee. We walked next door to the gas station in 39 degrees just to get a decent cup of coffee. Check in - Rhonda was great! Check out. No one around at 10:30 am so housekeeping phone a person to email our receipt. Thank you cleaning lady ! Towels were clean and room ok but our alternative was Super 8 so we paid the price.

6

Woodrow

Aug 12, 2023

·

Stayed 3 nights

The place is showing its age... the swimming pool was lockex up. The hot tub wS a rank mess. The breakfast bar was a joke. Breakfast was served from 6 to 9 and by 8 o'clock the bar was empty and not refilled. So breakfast was non existent. The rooms hadno coffee maker or microwave as advertised.

6

Susan

Jun 19, 2024

·

Stayed 3 nights

It was good, the only complaint was that you had to ask for breakfast items. We were there for 3 days and nothing was set out, we had to request items from the desk clerk who was on the phone the entire time.

10

Dave

Nov 3, 2025

·

Stayed 1 night

First of all the staff was awesome, very accommodating. Hotel was a bit aged and pool had not been reopened from Helene but visit was in November, and who uses a pool in Tennessee in November? Breakfast was fresh and tasty, had enough for me, and I LIKE breakfast. I will be going back!

8

David

Mar 6, 2023

·

Stayed 2 nights

The staff was very pleasant and helpful. The internet advertised a hot breakfast. Wrong! Donuts and bagels and instant oatmeal. Disappointing on that, but everything else was fine.

2

MICHELLE

Jun 20, 2025

·

Stayed 3 nights

Liked the fact staff changed our room from a bed that had dirty sheets however beds have springs that poke into your back Outdated rooms ,no air conditiining in halls /common areas,no hot breakfast,what was offered was not edible/smashed bread ,plain cereal flakes old milk.No soap in public restrooms.No hot water in our private bathroom sink ,smelled mildewy in hotel ,paint chipping from ceilings No microwave to cook own food so must travel to eat.No pool/jacuzzi or workout room as stated on hotel site.The area was hit hard from the hurricane last year but this hotel structure withstood it well !! Needs new beds and Update All amenities/rooms/ac. NOT worth the price and risky to people with asthma which my husband has.

6

Samantha

Jul 31, 2024

·

Stayed 3 nights

The staff was friendly. The breakfast sucked. There wasn’t enough food we felt like we were taking away from other guests. There was literally 3 sausages and 1 biscuit. The room had holes in the walls. You could smell the mildew and mold.

6

Charlotte

Nov 8, 2023

·

Stayed 3 nights

Personnel were friendly. Had eggs and sausage for breakfast. A little musty smelling, would’ve been nice to have a microwave in the room. No where on the property to purchase drinks or snacks.

6

Warren

Jan 28, 2023

·

Stayed 5 nights

The property was in a remote location and no one was there except one person. They are cutting back on breakfast ie hot meal due to low occupancy. They are trying to save food, but for those of us who did show up we may want to eat a hot meal and there was no hot meal. The staff are friendly and very helpful. They are awesome, management needs some work. They should always have coffee and a hot meal in the morning if they want people to come back. Great Price though. two start at most. It is a little scary there.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$82
March	$78
April	$88
May	$87
June	$90
July	$90
August	$88
September	$93
October	$90
November	$85
December	$83

Su	Mo	Tu	We	Th	Fr	Sa
				1 $159	2 $160	3 $161
4 $102	5 $100	6 $97	7 $98	8 $103	9 $99	10 $102
11 $99	12 $99	13 $100	14 $100	15 $97	16 $100	17 $100
18 $100	19 $103	20 $100	21 $102	22 $102	23 $100	24 $103
25 $100	26 $100	27 $100	28 $100	29 $100	30 $104	31 $100

Mountain Inn & Suites

Prices for Mountain Inn & Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed (Jacuzzi)

Executive Suite, 1 King Bed

Standard Room, 2 Queen Beds

Room, 2 Queen Beds

Standard Room, 1 King Bed

Honeymoon Suite

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Guest reviews of Mountain Inn & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Mountain Inn & Suites

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $96	21 $97	22 $100	23 $99	24 $96	25 $96	26 $96
27 $96	28 $102	29 $100	30 $103