Courtyard Memphis East/Bill Morris Parkway
$108
/ night
Avg. for November
Prices for Courtyard Memphis East/Bill Morris Parkway
Select dates to see prices and availability
$108
/ night
Avg. for November
Monthly average prices
Nightly prices at Courtyard Memphis East/Bill Morris Parkway average $98 in August, the cheapest month, and $116 in February, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $100 |
| February | $116 |
| March | $106 |
| April | $101 |
| May | $103 |
| June | $99 |
| July | $105 |
| August | $98 |
| September | $98 |
| October | $105 |
| November | $108 |
| December | $100 |
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Nov · $108
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Most expensive: February (~$116)
Cheapest: August (~$98)
About this property
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a picnic area. Guests can catch a ride to nearby des...
Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a picnic area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Business amenities
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.
Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available for a fee.
Rooms
Make yourself at home in one of the 96 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers.
Location
Located in Memphis, Courtyard by Marriott Memphis East/Bill Morris Parkway is in the business district, within a 10-minute drive of Opera Memphis and Mike Rose Soccer Complex. This hotel is 7.2 mi (11.7 km) from University of Memphis and 8.4 mi (13.6 km) from Carriage Crossing.
What's nearby
Regional One Health East Campus(0.5 miles)
May Park(1.1 miles)
Madison Cypress Lakes(1.1 miles)
Hickory Ridge Mall(2.2 miles)
Lichterman Nature Center(2.3 miles)
Germanshire Park(2.9 miles)
Shoppes At Hacks Cross(3.4 miles)
Methodist Le Bonheur Germantown Hospital(3.6 miles)
Parkway Village Branch Memphis Public Library(4 miles)
Opera Memphis(4 miles)
East Shelby Library(4 miles)
Lowrance Road Park(4.2 miles)
TPC Southwind(4.9 miles)
American Way Park(5.1 miles)
Audubon Park(5.9 miles)
The preferred airport for Courtyard by Marriott Memphis East/Bill Morris Parkway is Memphis International Airport (MEM)(9.7 miles)
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Location
3076 Kirby Parkway, Memphis, Tennessee, United States of America
Regional One Health East Campus (0.5 miles)
May Park (1.1 miles)
Madison Cypress Lakes (1.1 miles)
Hickory Ridge Mall (2.2 miles)
Lichterman Nature Center (2.3 miles)
Germanshire Park (2.9 miles)
Room options
2
Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 5
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Room, 1 King Bed with Sofa Bed, Hearing Accessible (Mobility Accessible with Bathtub)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
7
Room, 1 King Bed, Roll-In Shower
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Room, 1 King Bed with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
2
Room, Multiple Beds
Room details
2 Queen Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
1
Room, 1 King Bed, Hearing Accessible (Roll-In Shower)
Room details
1 King Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
5
Room, 1 King Bed with Sofa Bed, Hearing Accessible (Roll-In Shower)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
2
Suite, 1 Bedroom, Hearing Accessible (Mobility Accessible with Bathtub)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
1
Room, 1 King Bed with Sofa Bed, Roll-In Shower
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Rollaway or Extra Beds (Free)
Guest reviews of Courtyard Memphis East/Bill Morris Parkway
7.3
Good
Based on 533 verified reviews
Who stays here?
Business
33%
Couple
19%
Family
32%
Group
10%
Solo
4%
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Courtyard Memphis East/Bill Morris Parkway is frequently described as undergoing major renovations, with multiple amenities closed or unreliable (pool, restaurant, gym, elevators, ice machines, laundry), creating a disrupted experience and visibly worn common areas.
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What guests think
Across recent reviews, Courtyard Memphis East/Bill Morris Parkway is frequently described as undergoing major renovations, with multiple amenities closed or unreliable (pool, restaurant, gym, elevators, ice machines, laundry), creating a disrupted experience and visibly worn common areas.
Room feedback is mixed: some guests found them comfortable, while many others reported significant maintenance problems such as nonworking TVs or phones, weak AC, damp bedding, pests, odors, and occasional water issues. Service varies widely, from courteous, helpful staff and upgrades to absent or unresponsive service, slow follow-through, and delays with deposits or promised credits. Several reviews also mention security concerns such as vehicle break-ins, and on-site dining is frequently limited or closed with uneven quality when available. Consider this hotel only if flexibility matters more than a seamless, full-service stay.
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AI-generated summary based on recent guest reviews
Facilities
Major renovations have closed or limited key amenities (pool, restaurant/bistro, gym), and multiple reviews cite broken or unreliable elevators, ice machines, and laundry. Several guests reported vehicle break-ins; security was later added at night.
Related guest reviews
4
Kara
Mar 28, 2025
·
Stayed 1 night
The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Shit was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a $100 credit for the inconvenience and haven't seen it a week later.
The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Shit was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a $100 credit for the inconvenience and haven't seen it a week later.
4
Kara
Mar 28, 2025
·
Stayed 1 night
The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Everything was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a significant credit for the inconvenience and haven't seen it a week later.
The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Everything was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a significant credit for the inconvenience and haven't seen it a week later.
8
David P
Aug 7, 2023
·
Stayed 1 night
This property is a mess. Carpets are dirty worn and stained. The elevator is unclean, dirty and worn out. The outside needed weeding and some significant cleaning. In addition there were vehicles that were robbed. They did get a mobile guard during the evening
This property is a mess. Carpets are dirty worn and stained. The elevator is unclean, dirty and worn out. The outside needed weeding and some significant cleaning. In addition there were vehicles that were robbed. They did get a mobile guard during the evening
6
Andrea
Dec 4, 2024
·
Stayed 1 night
Under construction for over a year. Parking is easy, but the building itself is still under renovation. Rooms were clean and comfortable but take it into account
Under construction for over a year. Parking is easy, but the building itself is still under renovation. Rooms were clean and comfortable but take it into account
8
Freddie
Aug 3, 2025
·
Stayed 3 nights
Pool under constru
Pool under constru
2
Samirah
Mar 18, 2025
·
Stayed 2 nights
The building was under construction. No amenities were offered. The outside construction made the outside appearance horrible. It looked abandoned.
The building was under construction. No amenities were offered. The outside construction made the outside appearance horrible. It looked abandoned.
2
Stacy
Jul 11, 2025
·
Stayed 1 night
We choose a 3.5 star hotel with pool and bar this hotel is under construction This hotel should not be open. It's summer the pool is closed. I had to climb over construction materials and tools to get in the door. The advertised bar/club isn't open the bistro isn't open. The parking lot is dangerous surprised my car isn't broke. My door to my room was broken. 20% of my floor was wet and got worse after it rained. My toilet was broken and not connected properly. The comforter and pillows were damp. Smelled of cigarette in the elevator when we first came in. Later on it smelled the pot and then later on it smelled of perfume. This was advertised as a 3 1/2 star hotel I would barely give it a one.
We choose a 3.5 star hotel with pool and bar this hotel is under construction This hotel should not be open. It's summer the pool is closed. I had to climb over construction materials and tools to get in the door. The advertised bar/club isn't open the bistro isn't open. The parking lot is dangerous surprised my car isn't broke. My door to my room was broken. 20% of my floor was wet and got worse after it rained. My toilet was broken and not connected properly. The comforter and pillows were damp. Smelled of cigarette in the elevator when we first came in. Later on it smelled the pot and then later on it smelled of perfume. This was advertised as a 3 1/2 star hotel I would barely give it a one.
6
Felicia
Dec 31, 2023
·
Stayed 9 nights
Car was broken into.
Car was broken into.
2
Timothy L.
Aug 18, 2024
·
Stayed 2 nights
UNSAFE and UNSANITARY. This hotel is undergoing EXTENSIVE renovation and when we reserved our room, well in advance, we had no idea. We did get an email right before arrival saying the pool, workout room and the kitchen were closed, ok no problem for a short trip. However, the hallways had no AC, the elevator flooring was torn up, flooring was stripped up in common areas and other areas. And had we not been so tired we would have immediately left. Room was moderately clean. Day two we did leave because the sink water turned brown. Frankly, I think this hotel should be closed down until the renovation is complete. Marriott should be ashamed. The front desk staff were courteous and understanding though.
UNSAFE and UNSANITARY. This hotel is undergoing EXTENSIVE renovation and when we reserved our room, well in advance, we had no idea. We did get an email right before arrival saying the pool, workout room and the kitchen were closed, ok no problem for a short trip. However, the hallways had no AC, the elevator flooring was torn up, flooring was stripped up in common areas and other areas. And had we not been so tired we would have immediately left. Room was moderately clean. Day two we did leave because the sink water turned brown. Frankly, I think this hotel should be closed down until the renovation is complete. Marriott should be ashamed. The front desk staff were courteous and understanding though.
2
Darnell
Aug 1, 2023
·
I think someone got murdered in my room. Blood on the bed, curtains. I picked this place because Courtyard Hotels are supposed to have a bar, they didn’t have alcohol. I wanted to wash my clothes. Guess what? Washer and dryer are out of order. Want some ice on the 3rd floor? Too bad, out of order as well. They didn’t have was cloths. I actually need my money back for this one.
I think someone got murdered in my room. Blood on the bed, curtains. I picked this place because Courtyard Hotels are supposed to have a bar, they didn’t have alcohol. I wanted to wash my clothes. Guess what? Washer and dryer are out of order. Want some ice on the 3rd floor? Too bad, out of order as well. They didn’t have was cloths. I actually need my money back for this one.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is a recurring issue, with reports of filthy carpets, dirty or damp bedding, pests, and persistent smoke or mold odors; a few guests did find rooms acceptably clean.
Related guest reviews
6
Andrea
Dec 4, 2024
·
Stayed 1 night
Under construction for over a year. Parking is easy, but the building itself is still under renovation. Rooms were clean and comfortable but take it into account
Under construction for over a year. Parking is easy, but the building itself is still under renovation. Rooms were clean and comfortable but take it into account
2
Nicholas
Apr 9, 2024
·
Stayed 1 night
It was absolutely disgusting, everything was being Renovated, however the rooms themselves were done and they were disgusting! Our first room we went into smelled like straight up black mold and the window had been open! Our ac was broken, and everything looked unclean, I asked to switch to a different room and there were used tissues and wash rags hanging on the shower. Don't even get me started on the stains. I love Marriott normally, online looked great but I promise you the entire hotel smells like weed and smoke and mold!
It was absolutely disgusting, everything was being Renovated, however the rooms themselves were done and they were disgusting! Our first room we went into smelled like straight up black mold and the window had been open! Our ac was broken, and everything looked unclean, I asked to switch to a different room and there were used tissues and wash rags hanging on the shower. Don't even get me started on the stains. I love Marriott normally, online looked great but I promise you the entire hotel smells like weed and smoke and mold!
2
Shantise
Nov 22, 2023
·
Stayed 3 nights
The bed was itchy sheets and blanks were very dirty
The bed was itchy sheets and blanks were very dirty
8
Sanober
Jul 1, 2023
·
Stayed 1 night
Liked the area, facility and bed was nice and comfy. Room carpet can be cleaned properly, did not felt that carpet was cleaned.
Liked the area, facility and bed was nice and comfy. Room carpet can be cleaned properly, did not felt that carpet was cleaned.
2
Arturo
Oct 29, 2023
·
Stayed 1 night
Carpet on the room was filthy walking around bare foot my feet got black from all dirt on carpet
Carpet on the room was filthy walking around bare foot my feet got black from all dirt on carpet
2
Stacy
Jul 11, 2025
·
Stayed 1 night
We choose a 3.5 star hotel with pool and bar this hotel is under construction This hotel should not be open. It's summer the pool is closed. I had to climb over construction materials and tools to get in the door. The advertised bar/club isn't open the bistro isn't open. The parking lot is dangerous surprised my car isn't broke. My door to my room was broken. 20% of my floor was wet and got worse after it rained. My toilet was broken and not connected properly. The comforter and pillows were damp. Smelled of cigarette in the elevator when we first came in. Later on it smelled the pot and then later on it smelled of perfume. This was advertised as a 3 1/2 star hotel I would barely give it a one.
We choose a 3.5 star hotel with pool and bar this hotel is under construction This hotel should not be open. It's summer the pool is closed. I had to climb over construction materials and tools to get in the door. The advertised bar/club isn't open the bistro isn't open. The parking lot is dangerous surprised my car isn't broke. My door to my room was broken. 20% of my floor was wet and got worse after it rained. My toilet was broken and not connected properly. The comforter and pillows were damp. Smelled of cigarette in the elevator when we first came in. Later on it smelled the pot and then later on it smelled of perfume. This was advertised as a 3 1/2 star hotel I would barely give it a one.
4
Adina
May 24, 2024
·
Stayed 1 night
The hotel seemed run down and not clean
The hotel seemed run down and not clean
2
mohammed
Jun 11, 2025
·
Stayed 3 nights
Employee was no help on cleaning the rooms we had sleep in dirty room. The room I got had glass that was used by someone else and tissue paper on the floor. no internet service employee said owners may have not paid their bill for internet. No type of room service to clean or ask for help. very poor condition.
Employee was no help on cleaning the rooms we had sleep in dirty room. The room I got had glass that was used by someone else and tissue paper on the floor. no internet service employee said owners may have not paid their bill for internet. No type of room service to clean or ask for help. very poor condition.
2
Johnny
Jan 23, 2025
·
Stayed 4 nights
Roaches crawling on bed, elevator barely functioning, actually had a hole in the floor, fridge was in a timer, which shut off after 2 hrs. Do not stay here, if you value your health.
Roaches crawling on bed, elevator barely functioning, actually had a hole in the floor, fridge was in a timer, which shut off after 2 hrs. Do not stay here, if you value your health.
2
Timothy L.
Aug 18, 2024
·
Stayed 2 nights
UNSAFE and UNSANITARY. This hotel is undergoing EXTENSIVE renovation and when we reserved our room, well in advance, we had no idea. We did get an email right before arrival saying the pool, workout room and the kitchen were closed, ok no problem for a short trip. However, the hallways had no AC, the elevator flooring was torn up, flooring was stripped up in common areas and other areas. And had we not been so tired we would have immediately left. Room was moderately clean. Day two we did leave because the sink water turned brown. Frankly, I think this hotel should be closed down until the renovation is complete. Marriott should be ashamed. The front desk staff were courteous and understanding though.
UNSAFE and UNSANITARY. This hotel is undergoing EXTENSIVE renovation and when we reserved our room, well in advance, we had no idea. We did get an email right before arrival saying the pool, workout room and the kitchen were closed, ok no problem for a short trip. However, the hallways had no AC, the elevator flooring was torn up, flooring was stripped up in common areas and other areas. And had we not been so tired we would have immediately left. Room was moderately clean. Day two we did leave because the sink water turned brown. Frankly, I think this hotel should be closed down until the renovation is complete. Marriott should be ashamed. The front desk staff were courteous and understanding though.
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AI-generated summary based on recent guest reviews
Rooms
Room quality is inconsistent: some guests slept well and found rooms comfortable, while many others reported significant maintenance problems such as nonworking TVs/phones, weak AC, broken doors/fixtures, and occasional water issues.
Related guest reviews
4
Kara
Mar 28, 2025
·
Stayed 1 night
The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Shit was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a $100 credit for the inconvenience and haven't seen it a week later.
The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Shit was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a $100 credit for the inconvenience and haven't seen it a week later.
10
Clifton
Apr 9, 2024
·
Stayed 2 nights
I have chronic back pain and when I completed my drive I knew I was going to have a sleepless night. I woke up at 8:00pm PAINFREE! Best sleep I ever had! This will be my hotel to go to when I’m in town!
I have chronic back pain and when I completed my drive I knew I was going to have a sleepless night. I woke up at 8:00pm PAINFREE! Best sleep I ever had! This will be my hotel to go to when I’m in town!
4
Kara
Mar 28, 2025
·
Stayed 1 night
The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Everything was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a significant credit for the inconvenience and haven't seen it a week later.
The hotel was under construction for remodeling and it was an absolute mess - one TV didn't work, one had fallen off the wall and was propped up against the wall and had no remote. Our telephone didn't work so we couldn't call front desk or anybody if there was an emergency. Everything was crumbling and falling apart, no trash cans. None of the ice machines worked on any floor, the elevator was sketch and would start moving before the doors closed. We were promised a significant credit for the inconvenience and haven't seen it a week later.
6
Andrea
Dec 4, 2024
·
Stayed 1 night
Under construction for over a year. Parking is easy, but the building itself is still under renovation. Rooms were clean and comfortable but take it into account
Under construction for over a year. Parking is easy, but the building itself is still under renovation. Rooms were clean and comfortable but take it into account
2
JULIE A
Jun 23, 2024
·
Stayed 1 night
We had the worst experience ever with this stay. We had 3 different rooms. The original room 205 the tv did not work and my husband informed the desk clerk as we were leaving for gathering. He said he would have someone take care of it. We made it back and the tv was not fixed. So we were moved to room 237. This room air conditioner did not cool and fresh paint fumes were unbearable with the heat. My husband has asthma and could not breathe and I had a bad headache. So here we went again packing up our belongings to head to the 3rd room. We were totally disappointed and extremely dissatisfied. I would give this place 1 star. Please advise!
We had the worst experience ever with this stay. We had 3 different rooms. The original room 205 the tv did not work and my husband informed the desk clerk as we were leaving for gathering. He said he would have someone take care of it. We made it back and the tv was not fixed. So we were moved to room 237. This room air conditioner did not cool and fresh paint fumes were unbearable with the heat. My husband has asthma and could not breathe and I had a bad headache. So here we went again packing up our belongings to head to the 3rd room. We were totally disappointed and extremely dissatisfied. I would give this place 1 star. Please advise!
10
Beata
Jun 30, 2025
·
Stayed 3 nights
Staff were super nice, the room was clean and comfortable.
Staff were super nice, the room was clean and comfortable.
8
Alex
Jan 29, 2024
·
Stayed 1 night
Was told the restaurant would open at 5 so I waited. Hotel was quiet so I guess the kitchen staff never showed up. Went down the street and got Mexican food to go. I turned off the TV and it wouldn't turn back on. The front desk offered a new room because the TV guy wasn't in. I passed on relocating. No big deal.
Was told the restaurant would open at 5 so I waited. Hotel was quiet so I guess the kitchen staff never showed up. Went down the street and got Mexican food to go. I turned off the TV and it wouldn't turn back on. The front desk offered a new room because the TV guy wasn't in. I passed on relocating. No big deal.
2
Stacy
Jul 11, 2025
·
Stayed 1 night
We choose a 3.5 star hotel with pool and bar this hotel is under construction This hotel should not be open. It's summer the pool is closed. I had to climb over construction materials and tools to get in the door. The advertised bar/club isn't open the bistro isn't open. The parking lot is dangerous surprised my car isn't broke. My door to my room was broken. 20% of my floor was wet and got worse after it rained. My toilet was broken and not connected properly. The comforter and pillows were damp. Smelled of cigarette in the elevator when we first came in. Later on it smelled the pot and then later on it smelled of perfume. This was advertised as a 3 1/2 star hotel I would barely give it a one.
We choose a 3.5 star hotel with pool and bar this hotel is under construction This hotel should not be open. It's summer the pool is closed. I had to climb over construction materials and tools to get in the door. The advertised bar/club isn't open the bistro isn't open. The parking lot is dangerous surprised my car isn't broke. My door to my room was broken. 20% of my floor was wet and got worse after it rained. My toilet was broken and not connected properly. The comforter and pillows were damp. Smelled of cigarette in the elevator when we first came in. Later on it smelled the pot and then later on it smelled of perfume. This was advertised as a 3 1/2 star hotel I would barely give it a one.
10
Branson
Aug 28, 2024
·
Stayed 1 night
Great room a/c and entertainment value
Great room a/c and entertainment value
10
Carleen
Nov 12, 2025
·
Stayed 5 nights
It was comfortable
It was comfortable
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AI-generated summary based on recent guest reviews
Service
Service is mixed—many praise friendly, accommodating staff and helpful managers, but others experienced absent or unhelpful front-desk service, slow follow-through, and delays or confusion with deposits, credits, and housekeeping.
Related guest reviews
10
Branson
Aug 28, 2024
·
Stayed 1 night
Great staff and service
Great staff and service
2
Jethro
Jul 25, 2025
·
Stayed 3 nights
This property is terrible. None of the listed amenities is available. The front desk is horrible. They are a disgrace to the Marriott brand
This property is terrible. None of the listed amenities is available. The front desk is horrible. They are a disgrace to the Marriott brand
10
Branson
Aug 28, 2024
·
Stayed 1 night
great service and front desk representatives
great service and front desk representatives
2
Gray
Dec 30, 2022
·
Stayed 4 nights
No power and no employee to check in guests. We had to book another hotel and still haven’t received a refund for the original booking. You let us book a hotel we couldn’t stay at due to no power and no employees.
No power and no employee to check in guests. We had to book another hotel and still haven’t received a refund for the original booking. You let us book a hotel we couldn’t stay at due to no power and no employees.
10
Beata
Jun 30, 2025
·
Stayed 3 nights
Staff were super nice, the room was clean and comfortable.
Staff were super nice, the room was clean and comfortable.
2
Michael
Apr 9, 2025
·
Stayed 1 night
First of all I had canceled the room on 4/3/2025 bc I had enter the wrong date for the room and I see that the room was still charge to me
First of all I had canceled the room on 4/3/2025 bc I had enter the wrong date for the room and I see that the room was still charge to me
6
Shelby
Feb 20, 2024
·
Stayed 1 night
The professionalism of the front desk manager Rell was excellent! We changed rooms twice because of issues in the room ( tv not connected, missing remote, and bath tub had no stopper). He upgraded us to a better room and comped our breakfast all while being extremely courteous. The morning Bistro manager was also very sweet. Other than the minor inconveniences of changing rooms our stay was pleasant.
The professionalism of the front desk manager Rell was excellent! We changed rooms twice because of issues in the room ( tv not connected, missing remote, and bath tub had no stopper). He upgraded us to a better room and comped our breakfast all while being extremely courteous. The morning Bistro manager was also very sweet. Other than the minor inconveniences of changing rooms our stay was pleasant.
2
Tijwana
Jul 11, 2024
·
Stayed 1 night
I booked this location because I stayed there 3 years ago. It was okay then. There were no stipulations on the app and nothing stated that this hotel was under extensive renovations. Upon arriving to the front counter, the clerk was nice and greeted us. I told her my name and that I had reservations. She stated I wanted to let you know we are under renovation. I said ok, the website didn’t mention anything. She states our elevator does not work, the pool is not open. I said ok, I already booked. Can I get a first floor room? Sh stated we don’t have any. I told her I had 2 50lb luggages and asked if they had someone to assist. She said no. It was last minute and almost dark in Memphis. I had no other options by then. I had no choice but to struggle with those 2 heavy luggage’s. Paint, ladders filth everywhere. We get to the room, the tv doesn’t work, no cable, I tried to call downstairs, no phone service. The tub was dirty and the bathroom floor sticky. We quickly went out nearby and grabbed food to bring back, I advised her of the tv, we at least wanted to watch tv. She was on her cell phone, but allowed us to quickly interrupt. She said she would send someone up. After 2 hours went by, I knew it was a lie. This place should close. We had to leave for our flight at 5;30 am. Could not use the shower because it wasn’t up to par. I told the clerk who was now on duty and mentioned the tv and that no one ever came. He said owe I got here at 11 and know nothing about it. Oh ok.
I booked this location because I stayed there 3 years ago. It was okay then. There were no stipulations on the app and nothing stated that this hotel was under extensive renovations. Upon arriving to the front counter, the clerk was nice and greeted us. I told her my name and that I had reservations. She stated I wanted to let you know we are under renovation. I said ok, the website didn’t mention anything. She states our elevator does not work, the pool is not open. I said ok, I already booked. Can I get a first floor room? Sh stated we don’t have any. I told her I had 2 50lb luggages and asked if they had someone to assist. She said no. It was last minute and almost dark in Memphis. I had no other options by then. I had no choice but to struggle with those 2 heavy luggage’s. Paint, ladders filth everywhere. We get to the room, the tv doesn’t work, no cable, I tried to call downstairs, no phone service. The tub was dirty and the bathroom floor sticky. We quickly went out nearby and grabbed food to bring back, I advised her of the tv, we at least wanted to watch tv. She was on her cell phone, but allowed us to quickly interrupt. She said she would send someone up. After 2 hours went by, I knew it was a lie. This place should close. We had to leave for our flight at 5;30 am. Could not use the shower because it wasn’t up to par. I told the clerk who was now on duty and mentioned the tv and that no one ever came. He said owe I got here at 11 and know nothing about it. Oh ok.
4
Carol
Nov 15, 2023
·
Stayed 1 night
We stayed two nights. The first night was fine. However, when we returned to our room on our second day, after spending the day in Memphis, our room was not made up. I went to the front desk and let the lady there know and she told me that we were supposed to ask for housekeeping services. I told her that nobody had ever mentioned that to us. She just shrugged and said nothing. So then I asked her if somebody could supply us with towels, Kleenex and toilet paper. She said housekeeping had all left. By this time, I was feeling really frustrated but I patiently asked her if she could get us the room supplies. Again she shrugged and just stood there. Finally after she realized that I wasn’t leaving, she very slowly shuffled off and eventually brought me what we needed. No apologies, no compassion or care at all. When we checked out, I asked if this was the Marriott’s policy to not provide housekeeping services unless they were requested. The lady said absolutely not! I also told her that there was no shampoo, conditioner or body wash in the containers in the shower. This lady was very shocked and apologized over and over. I would not expect this poor service from a Marriott hotel, nor would I recommend staying here unless you are desperate. A very disappointing stay for my husband and me.
We stayed two nights. The first night was fine. However, when we returned to our room on our second day, after spending the day in Memphis, our room was not made up. I went to the front desk and let the lady there know and she told me that we were supposed to ask for housekeeping services. I told her that nobody had ever mentioned that to us. She just shrugged and said nothing. So then I asked her if somebody could supply us with towels, Kleenex and toilet paper. She said housekeeping had all left. By this time, I was feeling really frustrated but I patiently asked her if she could get us the room supplies. Again she shrugged and just stood there. Finally after she realized that I wasn’t leaving, she very slowly shuffled off and eventually brought me what we needed. No apologies, no compassion or care at all. When we checked out, I asked if this was the Marriott’s policy to not provide housekeeping services unless they were requested. The lady said absolutely not! I also told her that there was no shampoo, conditioner or body wash in the containers in the shower. This lady was very shocked and apologized over and over. I would not expect this poor service from a Marriott hotel, nor would I recommend staying here unless you are desperate. A very disappointing stay for my husband and me.
2
Kathryn
May 25, 2024
·
Stayed 1 night
Still haven't received my deposit almost been 2 weeks
Still haven't received my deposit almost been 2 weeks
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AI-generated summary based on recent guest reviews
Location
Not enough information in reviews.
Related guest reviews
8
Andrew
Jul 26, 2023
·
Stayed 2 nights
Decent hotel with much better price than others a short distance away.
Decent hotel with much better price than others a short distance away.
8
Sanober
Jul 1, 2023
·
Stayed 1 night
Liked the area, facility and bed was nice and comfy. Room carpet can be cleaned properly, did not felt that carpet was cleaned.
Liked the area, facility and bed was nice and comfy. Room carpet can be cleaned properly, did not felt that carpet was cleaned.
10
Timothy
Oct 1, 2023
·
Stayed 2 nights
Nice, clean, quiet place with great fresh fruit availability along with other things and not far from all the fun places we went to.
Nice, clean, quiet place with great fresh fruit availability along with other things and not far from all the fun places we went to.
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AI-generated summary based on recent guest reviews
Dining
On-site dining is frequently limited or unavailable, with closures or no-shows at the restaurant/bistro and poor in-room coffee options; there is no complimentary breakfast, and food quality was reported as mediocre when available, though some guests received comps.
Related guest reviews
2
Héctor
Dec 12, 2022
·
Stayed 1 night
Fire alarm went off all night till 2:00 am. Pay for breakfast included and no food at all. Terrible
Fire alarm went off all night till 2:00 am. Pay for breakfast included and no food at all. Terrible
4
Daniel J
Aug 6, 2025
·
Stayed 2 nights
There was no food at the concessions area. The hotel is under renovations, but looks like a rinky-dink team doing it. If you want to have hot water in your shower, turn it to cold… Also, there weren’t any trash cans in the room. The front desk guy in the Night Shift Was smoking a cigarette in the entryway.
There was no food at the concessions area. The hotel is under renovations, but looks like a rinky-dink team doing it. If you want to have hot water in your shower, turn it to cold… Also, there weren’t any trash cans in the room. The front desk guy in the Night Shift Was smoking a cigarette in the entryway.
8
Renee
Jul 20, 2023
·
Stayed 3 nights
The staff were all friendly, but our room had ants and the food at the Bistro was not good. As for our room, we were able to move ro a new room.
The staff were all friendly, but our room had ants and the food at the Bistro was not good. As for our room, we were able to move ro a new room.
10
Kathy
Jun 26, 2023
·
Stayed 1 night
It was beautiful, clean hotel. However, no `breakfast included in stay.
It was beautiful, clean hotel. However, no `breakfast included in stay.
10
Laquita
Nov 29, 2023
·
Stayed 2 nights
They didn’t have Complimentary breakfast
They didn’t have Complimentary breakfast
4
Rob
Jan 20, 2024
·
Stayed 1 night
The one thing even the cheapest hotels have is coffee in the room. all they had was decaf. I was forced to buy coffee from theirnlittle shop. itvwas aweful and over priced had to make 2 tdios before i could get someome to wait on me. not how i wanted to wake up before a day traveling
The one thing even the cheapest hotels have is coffee in the room. all they had was decaf. I was forced to buy coffee from theirnlittle shop. itvwas aweful and over priced had to make 2 tdios before i could get someome to wait on me. not how i wanted to wake up before a day traveling
8
Alex
Jan 29, 2024
·
Stayed 1 night
Was told the restaurant would open at 5 so I waited. Hotel was quiet so I guess the kitchen staff never showed up. Went down the street and got Mexican food to go. I turned off the TV and it wouldn't turn back on. The front desk offered a new room because the TV guy wasn't in. I passed on relocating. No big deal.
Was told the restaurant would open at 5 so I waited. Hotel was quiet so I guess the kitchen staff never showed up. Went down the street and got Mexican food to go. I turned off the TV and it wouldn't turn back on. The front desk offered a new room because the TV guy wasn't in. I passed on relocating. No big deal.
2
Stacy
Jul 11, 2025
·
Stayed 1 night
We choose a 3.5 star hotel with pool and bar this hotel is under construction This hotel should not be open. It's summer the pool is closed. I had to climb over construction materials and tools to get in the door. The advertised bar/club isn't open the bistro isn't open. The parking lot is dangerous surprised my car isn't broke. My door to my room was broken. 20% of my floor was wet and got worse after it rained. My toilet was broken and not connected properly. The comforter and pillows were damp. Smelled of cigarette in the elevator when we first came in. Later on it smelled the pot and then later on it smelled of perfume. This was advertised as a 3 1/2 star hotel I would barely give it a one.
We choose a 3.5 star hotel with pool and bar this hotel is under construction This hotel should not be open. It's summer the pool is closed. I had to climb over construction materials and tools to get in the door. The advertised bar/club isn't open the bistro isn't open. The parking lot is dangerous surprised my car isn't broke. My door to my room was broken. 20% of my floor was wet and got worse after it rained. My toilet was broken and not connected properly. The comforter and pillows were damp. Smelled of cigarette in the elevator when we first came in. Later on it smelled the pot and then later on it smelled of perfume. This was advertised as a 3 1/2 star hotel I would barely give it a one.
6
Shelby
Feb 20, 2024
·
Stayed 1 night
The professionalism of the front desk manager Rell was excellent! We changed rooms twice because of issues in the room ( tv not connected, missing remote, and bath tub had no stopper). He upgraded us to a better room and comped our breakfast all while being extremely courteous. The morning Bistro manager was also very sweet. Other than the minor inconveniences of changing rooms our stay was pleasant.
The professionalism of the front desk manager Rell was excellent! We changed rooms twice because of issues in the room ( tv not connected, missing remote, and bath tub had no stopper). He upgraded us to a better room and comped our breakfast all while being extremely courteous. The morning Bistro manager was also very sweet. Other than the minor inconveniences of changing rooms our stay was pleasant.
2
Timothy L.
Aug 18, 2024
·
Stayed 2 nights
UNSAFE and UNSANITARY. This hotel is undergoing EXTENSIVE renovation and when we reserved our room, well in advance, we had no idea. We did get an email right before arrival saying the pool, workout room and the kitchen were closed, ok no problem for a short trip. However, the hallways had no AC, the elevator flooring was torn up, flooring was stripped up in common areas and other areas. And had we not been so tired we would have immediately left. Room was moderately clean. Day two we did leave because the sink water turned brown. Frankly, I think this hotel should be closed down until the renovation is complete. Marriott should be ashamed. The front desk staff were courteous and understanding though.
UNSAFE and UNSANITARY. This hotel is undergoing EXTENSIVE renovation and when we reserved our room, well in advance, we had no idea. We did get an email right before arrival saying the pool, workout room and the kitchen were closed, ok no problem for a short trip. However, the hallways had no AC, the elevator flooring was torn up, flooring was stripped up in common areas and other areas. And had we not been so tired we would have immediately left. Room was moderately clean. Day two we did leave because the sink water turned brown. Frankly, I think this hotel should be closed down until the renovation is complete. Marriott should be ashamed. The front desk staff were courteous and understanding though.
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10
Carmen
Sep 28, 2026
·
Stayed 1 night
Clean room. Nice facilities. Tina at the front desk was a gem. Very sweet and hospitable. We appreciated her service very much!
Clean room. Nice facilities. Tina at the front desk was a gem. Very sweet and hospitable. We appreciated her service very much!
2
Kierre
Aug 30, 2026
·
Stayed 3 nights
Horrible! We had a storm that knocked out the power for my whole stay and I could not get refunded
Horrible! We had a storm that knocked out the power for my whole stay and I could not get refunded
10
Rex
Jul 12, 2026
·
Stayed 2 nights
I enjoyed the bistro the food was good. The tv was hard to navigate
I enjoyed the bistro the food was good. The tv was hard to navigate
10
Kyler
Jul 10, 2026
·
Stayed 1 night
👍
👍
10
Dana
Jul 6, 2026
·
Stayed 3 nights
Will come back
Will come back
FAQs about Courtyard Memphis East/Bill Morris Parkway
Is parking available at the property?
Yes, free self-parking is available on-site. Limited parking is provided, and no reservation is required.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available for a fee, approximately USD 1.00 to 13.00 for adults and children. The specific serving hours are not mentioned.
Does the property allow pets?
Yes, pets are allowed with a fee of USD 75 per pet, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including accessible facilities in public areas and rooms. Step-free entrances are available.
What is the location of the property in relation to key landmarks?
The hotel is located in the business district of Memphis, within a 10-minute drive of Opera Memphis and Mike Rose Soccer Complex. It is 7.2 miles from the University of Memphis and 8.4 miles from Carriage Crossing. The preferred airport is Memphis International Airport, approximately 15.6 km away.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool, which is seasonal and open from May to September.
What are the policies for guests staying with children?
Children are allowed at the property, and the minimum age for children to stay for free is not specified.
What are the policies regarding additional guests and extra beds?
The property does not specify the availability of cribs or extra beds. It is recommended to contact the property directly for any requests regarding additional guests.
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Prices for upcoming dates
November 2026
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 119.76924154319764USD
- 2026-11-01: 119.82972834472656USD
- 2026-11-02: 109.47960692825318USD
- 2026-11-03: 120.60383807182312USD
- 2026-11-04: 100.80221600875855USD
- 2026-11-05: 102.16244702949524USD
- 2026-11-06: 118.14453136329651USD
- 2026-11-07: 116.64000868873596USD
- 2026-11-08: 95.14800310821533USD
- 2026-11-09: 95.6871892414093USD
- 2026-11-10: 93.89705675926209USD
- 2026-11-11: 94.00000138206482USD
- 2026-11-12: 96.48548001785278USD
- 2026-11-13: 114.16904722709656USD
- 2026-11-14: 114.16904722709656USD
- 2026-11-15: 91.99999789848327USD
- 2026-11-16: 91.11297206993103USD
- 2026-11-17: 94.22363763809204USD
- 2026-11-18: 95.71137883529663USD
- 2026-11-19: 93.00999675254822USD
- 2026-11-20: 100.9999964855194USD
- 2026-11-21: 108.0000001335144USD
- 2026-11-22: 94.22363763809204USD
- 2026-11-23: 95.6871892414093USD
- 2026-11-24: 97.20000866470338USD
- 2026-11-25: 90.00000295944214USD
- 2026-11-26: 93.41324779243469USD
- 2026-11-27: 100.9999964855194USD
- 2026-11-28: 104.52240636672974USD
- 2026-11-29: 91.99999789848327USD
- 2026-11-30: 101.74702001953125USD
- 2026-12-01: 104.87973904647828USD
- 2026-12-02: 104.92811823425293USD
- 2026-12-03: 101.74702001953125USD
- 2026-12-04: 112.36683276481628USD
- 2026-12-05: 114.10856897010804USD
- 2026-12-06: 90.00000295944214USD
- 2026-12-07: 95.6871892414093USD
- 2026-12-08: 94.11477164878845USD
- 2026-12-09: 94.22363763809204USD
- 2026-12-10: 94.22363763809204USD
- 2026-12-11: 100.9999964855194USD
- 2026-12-12: 104.87973904647828USD
- 2026-12-13: 90.00000295944214USD
- 2026-12-14: 95.6871892414093USD
- 2026-12-15: 94.11477164878845USD
- 2026-12-16: 94.22363763809204USD
- 2026-12-17: 94.22363763809204USD
- 2026-12-18: 111.59272303771972USD
- 2026-12-19: 104.92811823425293USD
- 2026-12-20: 94.11477164878845USD
- 2026-12-21: 94.11477164878845USD
- 2026-12-22: 90.00000295944214USD
- 2026-12-23: 91.99999789848327USD
- 2026-12-24: 94.22363763809204USD
- 2026-12-25: 104.87973904647828USD
- 2026-12-26: 104.92811823425293USD
- 2026-12-27: 95.71137883529663USD
- 2026-12-28: 95.6871892414093USD
- 2026-12-29: 94.22363763809204USD
- 2026-12-30: 95.71137883529663USD
- 2026-12-31: 95.6871892414093USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The seasonal pool will be open from May to September.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately USD 1.00 to 13.00 for adults, and USD 1.00 to 13.00 for children
- Pet fee: USD 75 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
General
Restaurant
Non-Smoking Rooms
Picnic Area/Tables
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Business Center
Dry Cleaning
Banquet Facilities
Bicycle Rental
Self Laundry
24-Hour Front Desk
Activities
Swimming pool
Pool Outdoor
Outdoor Fireplace
Outdoor Furniture
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Parking
Parking
Free Parking
Electric Car charging station
Parking (Limited)
Parking Onsite