Name: DoubleTree by Hilton Hotel Memphis
Address: 5069 Sanderlin Ave, East Memphis, Memphis, Tennessee, United States of America, Memphis, Shelby County, US
Price range: $138–$359 per night
Rating: 8.13

What guests think

At DoubleTree by Hilton Hotel Memphis, reviewers often praise the welcoming staff, comfortable beds, and a convenient location near restaurants, while also noting recurring facility issues such as elevator outages and a mixed experience with the indoor/outdoor pool.

Room quality is mixed: some spaces feel dated or need maintenance, and several mention barn-style bathroom doors offering little privacy. Cleanliness feedback varies from very clean rooms to reports of odors, stained carpets, and missed housekeeping. Parking is free with visible security, yet multiple reviews report vehicle break-ins or thefts. On balance, expect friendly service and convenience, but check room condition and plan for potential facility hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: repeated elevator outages and delays are noted, the indoor/outdoor pool ranges from enjoyable to closed, cold, slippery or leaking, and parking is free with visible security but several reports of vehicle break-ins and thefts.

Related guest reviews

2

Mike

Sep 22, 2024

·

Stayed 1 night

Poor security. I parked my car close to the front door at 5:05pm and it was stolen by 5:07pm. We barely had time to get in the front door of the hotel.

8

Charita

Mar 16, 2024

·

Stayed 1 night

One of the elevators was out of order, so that made it a little difficult .

4

Kelsi

Dec 11, 2023

·

Stayed 1 night

The elevators were broken, the computers were out of service, the indoor pool heater was out of service which was one reason we booked.

8

Gabrielle

Dec 19, 2023

·

Stayed 2 nights

The staff were great and the room was nice. The elevators were broken and the only one that worked was the service elevator. We took the stairs for the majority of the stay. I would return for the customer service and the convenient location.

6

Tamika

May 1, 2025

·

Stayed 2 nights

This property was ok. You could tell our room had water damage that was painted over. You could smell it too. The elevator was not operating most of the time while we were there. When it was working, it was very slow. We almost missed our Uber ride because of the delays. Also, I’m not sure what tiles were used in the pool area but they were more slippery than anything I’ve experienced. There was zero traction. People were slipping left and right. Almost as if it were oily. The employees were very friendly and the complementary cookies were a nice touch.

8

Rocky

Jan 7, 2024

·

Stayed 1 night

Beautiful hotel but don’t swim in the winter. The pool is indoor and outdoor , plenty of warm jets but it’s still just TOO cold .

10

Alicia

Jun 9, 2025

·

Stayed 1 night

We only stayed for one night but the location was perfect for our visit. One of the main elevators wasn't working, so that gave some delay with people getting to their floors. The room was very nice and comfortable.

8

Amy

Oct 27, 2025

·

Stayed 2 nights

The staff were terrific, but Taylon and Veronica stood out, going above and beyond! The room was clean and nice enough, but needed TLC. Carpet was frayed where it met the tile, tile had several chips, window leaked rain, thermostat would not work sporadically, the shower was dark. Gym was, ummmm, very small and subpar. Room was quiet and comfortable. I wouldnt stay again and do not feel the price was appropriate overall.

6

Anne

Mar 31, 2023

·

Stayed 3 nights

The overall quality of the hotel was good. However, the parking situation is terrible. Obviously, safety is a serious issue. On one of the nights a car was broken into near ours. There is broken glass everywhere in the parking lot so clearly this is a common occurrence. I had read reviews of this being an issue but saw firsthand that it’s true. This hotel needs to take steps to better secure the parking area. Thankfully, our vehicle was not vandalized. However, I don’t feel safe at this hotel given the parking lot situation and won’t return.

8

Shelena

Jan 7, 2024

·

Stayed 2 nights

Room service didnt provide extra washcloth after cleaning my room. The pool glass roof was leaking water. The restuarant inside the hotel menu was extremly expensive. Breakfast high was. The noise level was amazin. Overall a 3.5

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests describe very clean rooms, while others report odors, stained or dirty carpets, leftover items, bugs, or mold, and occasional lapses like hallways not vacuumed.

Related guest reviews

10

Brian

Aug 4, 2025

·

Stayed 1 night

Very clean. A very good restaurant on the premises. A very nice indoor/outdoor pool. Would recommend.

2

Lawrence

Sep 28, 2025

·

Stayed 1 night

It smelled horrible. The wall had gunk on it. The air conditioner smelled molded.

4

Carron

Jan 3, 2023

·

Stayed 19,357 nights

The front desk staff were very nice. The king-bed parlor room wasn't very clean; there was an ice cream container in the refrigerator/freezer from the previous guest which grossed me out. The sofa bed mattress was filthy on the underside. The bathroom wasn't stocked with towels or kleenex.

10

Jadah

Apr 6, 2025

·

Stayed 1 night

The property was very clean and safe

6

Jessica

Mar 20, 2025

·

Stayed 3 nights

Staff were friendly, property had ample parking and was conveniently located. There were some consistency issues with customer service at the desk as far as making commitments for things like late check out and room cleaning, and the carpet in the room looked clean but our white socks turned brown on the soles after only a few minutes in the room so we wore slippers for our stay.

4

JESSICA

Apr 1, 2024

·

Stayed 1 night

The room was decent sized. Cleanliness was definitely lacking, we found a used towel in the dresser drawer that was covered in something pink colored. The room had a dingy smell and there was paint all over the headboard from a recent renovation. The staff at the check-in counter were rude and impersonal. We had dinner in the bar/restaurant, we had to wait over 30 minutes for our waitress to come and take our food order. The bar tender was very friendly and his service was wonderful.

8

Kristin

Dec 3, 2024

·

Stayed 2 nights

Room felt a little dirty

10

Patricia Ann

May 3, 2025

·

Stayed 3 nights

The front staff members were very friendly and professional, and the room was very clean and comfortable. Also, the hotel was located in a safe area and provided convenient parking. I will continue to return to this hotel for my stay in the area.

4

Perneshia

Jan 4, 2025

·

Stayed 1 night

The room was dirty and filthy not cleaned then I had to wait 30 minutes until one came available

10

Alisha

Mar 5, 2023

·

Stayed 2 nights

Room was clean and even though it is a busy hotel it was quiet in the room

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AI-generated summary based on recent guest reviews

Rooms

Rooms have comfortable beds but vary in upkeep; multiple reviews mention dated decor and maintenance issues (AC noise or weak cooling, plumbing or thermostat problems), plus barn-style bathroom doors that offer limited privacy and occasional hallway noise or Wi-Fi trouble.

Related guest reviews

6

Makia

Sep 8, 2024

·

Stayed 1 night

Room was okay for one night but noisy guest in hallway and I expected much more out of the rooms from the looks of the pictures.

10

John

Nov 30, 2025

·

Stayed 6 nights

Comfortable bed

10

Kristie

Jun 16, 2025

·

Stayed 1 night

Great! The fold out couch was not a comfortable place to sleep.

8

Nina

Jul 31, 2025

·

Stayed 3 nights

Had to change rooms because of leak/water in bathroom. Room smelled horrible. Rooms that haven’t been booked in a while should be inspected before assigning to guest. Otherwise, our stay was nice. This is our go to hotel when we visit Memphis. Hotel rooms are beginning to look a bit dated though. Could use upgrade.

10

David

Oct 16, 2024

·

Stayed 1 night

Nice room. I don’t like the barn door bathroom door. No privacy.

4

Marco

Dec 30, 2022

·

Stayed 19,355 nights

The AC did not work well, room was very stuffy.

8

Laura

Nov 16, 2023

·

Stayed 1 night

Everything was great for our stay other than we had issues with the wi-fi. I was never able to log on to it which is unusual because I normally stay at Hilton properties and never have issues. It was a quick trip, so it was not really needed but it was just a nuisance not to be able to use the wi-fi.

8

Kathy

Jul 24, 2025

·

Stayed 1 night

To start it’s Memphis and the amount of police presence is crazy but it’s Memphis. There wasn’t much around to eat as we were flying out first thing and needed to eat early so we could go to bed early. Many of the restaurants didn’t open until early evening but not the hotels fault at all. The bed and bedding was so nice and we slept so well; however, the toilet seat was so loose that I was afraid I was going to fall off of it and the shower, while showering, filled up with at least of inch of water and that was a little gross. Other than those two things it was fine. We’d stay again knowing we know and making sure toilet and shower are properly working.

8

Gabrielle

May 26, 2025

·

Stayed 2 nights

Bed was soft. Shower had great water pressure.

8

Amy

Oct 27, 2025

·

Stayed 2 nights

The staff were terrific, but Taylon and Veronica stood out, going above and beyond! The room was clean and nice enough, but needed TLC. Carpet was frayed where it met the tile, tile had several chips, window leaked rain, thermostat would not work sporadically, the shower was dark. Gym was, ummmm, very small and subpar. Room was quiet and comfortable. I wouldnt stay again and do not feel the price was appropriate overall.

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Service

Service is frequently praised as warm and helpful across departments, with quick room changes and welcoming touches. However, there are recurring check-in delays, unanswered phones, unfulfilled requests, and a few key mix-ups or shuttle call issues.

Related guest reviews

4

Edward

Feb 17, 2024

·

Stayed 2 nights

Hotel did not answer phone when we called from airport for the courtesy shuttle multiple times. Had to call Hilton corporate for assistance. Later we were told by another employee the desk manager was just ignoring calls.

10

Jefferson

May 4, 2025

·

Stayed 2 nights

The staff at this hotel, including the restaurant are amazing- so kind, friendly, and accommodating! Wish all hotel staff was like this. Everything about our stay was excellent.

8

Shannon

Jan 1, 2023

·

Stayed 19,355 nights

There was only one person working the check-in desk on a sold out evening. Check-in started at 4, but rooms were not available. We stood in line over an hour waiting to check in and finally were able to get our room at 6pm.

4

Kaytlyn

Jun 16, 2024

·

Stayed 1 night

Check in was at 4pm. We showed up at approximately 5:00pm and our room was not ready. We were not given keys to our room until around 5:45.

6

Hollie

Apr 21, 2024

·

Stayed 2 nights

The room was fine but the service was awful. The lady who checked me in was the least friendly person I have encountered in the hospitality industry. There was no dnd sign so the cleaning crew woke me up early each day I was there. When I called the front desk to request a later checkout the lady who answered was pretty rude. I think the hotel is fine but the employees are rude and act like they hate their jobs.

2

Kimberly L

Jul 21, 2024

·

Stayed 1 night

When we arrived it was the same day as the IT glitch so checking in was delayed. Had two rooms booked. Received our keys and that's when the reality that this is not your "normal" Doubletree. Air conditioner rattled in one room and the other room had a stench and dirty carpet that flared up my daughter's allergies. Around 3 a.m. my daughters were awakened by men trying to enter the room on 3 attempts. Thank God they had the door stop in place, otherwise the men would have walked right in on my sleeping daughters. They repeatedly tried calling the front desk,but no answer. The men stated they were given the room key. At checkout, the lady whose job was catering, decided to join the conversation after we had made it known that No apology would right the wrong done.The other lady's badge said customer service and she kept quiet and preceeded to refund me for one room without empty excuses. Other people stated their cars were broken into the night before. Please stay away, until corporate steps in to better the conditions at that Doubletree.

10

Suantearia

Feb 21, 2023

·

Stayed 2 nights

As soon as I walked in the staff displayed nothing but great customer service. Every employee greeted me when walking pass and had a smile. Valeria, Antonio, and Sean at the bar displayed top tier service.

8

Amy

Oct 27, 2025

·

Stayed 2 nights

The staff were terrific, but Taylon and Veronica stood out, going above and beyond! The room was clean and nice enough, but needed TLC. Carpet was frayed where it met the tile, tile had several chips, window leaked rain, thermostat would not work sporadically, the shower was dark. Gym was, ummmm, very small and subpar. Room was quiet and comfortable. I wouldnt stay again and do not feel the price was appropriate overall.

10

Aaron

Aug 10, 2025

·

Stayed 3 nights

All of the staff were very professional and really personable. Loved every minute of our vacation.

6

LaQuetta

Jul 6, 2024

·

Stayed 1 night

This visit let me down. For staters the toilet didn’t flush. That was a big inconvenience for us. Also, we had no clean towns. Called to asked to bring me some, they told me it would be an hr. They never came. All them folks just standing around at the front desk & you mean to tell me NO ONE could bring towels. Rather crazy. Only staff that was friendly was the lady that attended to us at breakfast.

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Location

Convenient East Memphis location close to restaurants, shopping, and major roads; many felt the area was safe with security around the property.

Related guest reviews

10

LaJeune

Aug 6, 2024

·

Stayed 3 nights

Lots of restaurants and entertainment within walking distance

8

LATOYA L

Jun 8, 2023

·

We visited for a college tour and the hotel wasn’t located far from the campus. The grounds were nice and clean and the restaurant inside the hotel was good. I will be booking again.

10

Jeremy

Apr 30, 2023

·

Stayed 1 night

Great location

8

Wendy

Jun 1, 2023

·

Stayed 2 nights

Very convenient location. Numerous restaurants you can walk to. Location felt very safe. Staff was very helpful. Beds were comfortable.

10

John

Nov 3, 2024

·

Stayed 10 nights

Nice hotel, close to a ton of restaurants, whole foods, and shopping. Very safe parking lot which is patrolled by security and Memphis police 24/7. I'd stay here again.

8

Charmetha

May 12, 2025

·

Stayed 2 nights

Nice hotel great location! Free cookies and coffee!

6

Ankur

Jul 6, 2025

·

Stayed 1 night

Location was great.

10

ANTHONY K

Nov 14, 2023

·

Stayed 2 nights

I absolutely Love staying at this hotel while traveling to Memphis. The location is Excellent to the interstate, nearby restaurants and the room is very Nice! I enjoyed my weekend getaway visit to Memphis and staying at the Doubletree by Hilton at Sanderlin. Thumbs Up! I'll be Back!

10

Tawanda Payne

Jun 24, 2025

·

Stayed 1 night

The hotel was in a good location “for Memphis” it was newly updated and very clean!

10

Paul

Jul 4, 2024

·

Stayed 3 nights

The hotel was conveniently located, quit, and safe. The hotel staff were wonderful. I will stay there again.

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Dining

On-site restaurant and bar receive frequent praise for tasty food and drinks, while breakfast feedback is mixed—some enjoyed it, others found it overpriced or limited, with occasional slow service.

Related guest reviews

10

Jeremy

May 30, 2025

·

Stayed 3 nights

Stayed here twice and will stay again on my next visit. Great staff, good restaurant.

10

Patricia Ann

Oct 5, 2024

·

Stayed 4 nights

Front desk staff were welcoming, friendly and helpful. The dining option at the hotel was convenient and the food was delicious.

10

Pedro

Jan 21, 2024

·

Stayed 3 nights

Nice room the only thing that the breakfast wasn’t good they charge $15 per person buffet style but it’s mostly like complimentary breakfast not worth the spending on it

10

Brian

Aug 4, 2025

·

Stayed 1 night

Very clean. A very good restaurant on the premises. A very nice indoor/outdoor pool. Would recommend.

10

John

Nov 2, 2023

·

Stayed 1 night

Large clean rooms with all the expected amenities. Fantastic breakfast buffet!

10

Brian

Aug 10, 2025

·

Stayed 1 night

This was our second stay on our return trip home. The restaurant is very good.

6

Jill

Jun 24, 2024

·

Stayed 2 nights

This is a very old and tired property. There was a permanent smell of strong cleaning products which weren't doing a great job of hiding what has obviously been years of smoking. On the first morning we had breakfast - very overpriced and unbelievably poor value. Very limited options and the staff could not communicate in English. Trying to get a cup of tea was actually too hard so we gave up!

2

Lakhvir

May 2, 2025

·

Stayed 2 nights

Food and service were terrible

10

Thomas

Jan 27, 2025

·

Stayed 2 nights

Staff really polite and helpful. Restaurant food great, drinks great, Heated indoor/outdoor pool great. Very pleasant stay. Thanks!

10

Ursula A

Jul 20, 2025

·

Stayed 2 nights

It was absolutely amazing. The staff was way more than you could ask for . Raven Tierra the bartender , the two front desk check in ladies oh my god!!! Kiss for names atm . Everyone was so so friendly and so polite. Was happy to see major amounts of families with kids and teens . The food in the restaurant was absolutely delicious. The bloody Mary’s and top shelf margaritas were flawless! We can absolutely say that the breakfast buffet was the best I’ve had and had all you could need for a hearty breakfast! The staff for breakfast was the most friendly and welcoming. Can tell they love their jobs and have been with company many many years. Southern hospitality is where it’s at! I can’t wait to come back and stay! The hot water and water pressure is more than needed for sure ! Best hit shower ever!! The warm cookies yum

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AI-generated summary based on recent guest reviews

Month	Average price
January	$131
February	$155
March	$183
April	$198
May	$177
June	$596
July	$160
August	$174
September	$147
October	$171
November	$154
December	$131

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $359	16 $351	17 $180	18 $162	19 $143
20 $138	21 $167	22 $249	23 $304	24 $241	25 $297	26 $228
27 $153	28 $176	29 $260	30 $283

Su	Mo	Tu	We	Th	Fr	Sa
				1 $243	2 $247	3 $215
4 $180	5 $187	6 $259	7	8 $247	9 $357	10 $352
11 $208	12 $182	13 $265	14 $317	15 $219	16 $221	17 $192
18 $171	19 $178	20 $265	21 $287	22 $261	23 $287	24 $256
25 $171	26 $171	27 $265	28 $288	29 $216	30	31 $162

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Bathtub

Deluxe Room with King Bed

Deluxe 2 Double Beds

Room, 1 King Bed (Fitness)

Junior Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed (Parlor)

Room, 1 King Bed, Accessible

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Hotel Memphis

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Prices for upcoming dates