Name: Embassy Suites by Hilton Memphis East Germantown Area
Address: 1022 S Shady Grove Rd, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: $165–$517 per night
Rating: 8.13

What guests think

At Embassy Suites by Hilton Memphis East Germantown Area, travellers often appreciate the safe, convenient location, friendly staff, and popular complimentary breakfast with an omelet station, while recurring complaints cite cleanliness lapses, maintenance problems, and crowded or unavailable pool facilities.

Suites are spacious and generally comfortable, but several reviews note dated furnishings, lingering odors, or issues with TVs, AC, drains, and room equipment. Fees such as paid parking and sizable incidental holds surprised some guests. The pool can be crowded, occasionally closed, or affected by behavior issues, and the hot tub has been removed. Expect roomy suites and solid perks, with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool areas are frequently crowded or unavailable, with occasional towel shortages, slick floors, foggy water, and unsupervised behavior; the hot tub has been removed. Expect a daily parking fee and occasional facility outages (e.g., escalator), though the evening reception is a plus.

Related guest reviews

8

Mark

Mar 10, 2025

·

Stayed 2 nights

The pool was always very crowded, and rarely ever towels available. The property and rooms seemed a little dated. The parking lot was small, and very tight parking spaces. The area felt safe and had plenty of food, shopping, and coffee shops. The staff was very helpful and welcoming.

6

Ashley

Nov 25, 2024

·

Stayed 2 nights

First the good: location is near restaurants and shopping- not walkable really, but nearby. We felt safe. The beds felt clean and comfortable. The bad: we arrived late in the evening and upon pulling the sofabed open, there was a huge red stain and crumbs on the mattress. It was so late and we had packed a blowup mattress for my youngest, so we just ended up using that instead of contacting housekeeping about the sofabed. The next day, my husband joked that it was a crime scene. My children tried the pool, but didn’t stay long as it was very crowded and the water was pretty foggy/unclear. Overall, we were thankful it was only two nights and would probably look to stay somewhere else next time.

10

Jodi

Oct 21, 2024

·

Stayed 1 night

Dinner at Grissinis was amazing! Staff was wonderful! They have an evening reception with complimentary drinks and free made to order breakfast. I highly recommend!

6

Monterria

Jun 15, 2025

·

Stayed 1 night

I didn’t like the unexpected fees. I didn’t have extra towels or bedding. The pool closed early.

8

Eric

Dec 3, 2024

·

Stayed 1 night

Property photos feature a hot tub bit apparently that was recently removed during a renovation, which was a bit disappointing. Also, small parking fee is now being added (< $5). Staff courteous and very responsive to questions.

10

Sarah

Oct 19, 2025

·

Stayed 1 night

Great hotel, excellent location, staff was wonderful. Only complaint I have is the pool floor is extremely slick. My son stepped in and fell hitting his head on the tile. He was not running, but just stepped into the pool area and fell. Otherwise we enjoyed our stay here and would definitely stay again!

10

Wendy

Jun 10, 2025

·

Stayed 1 night

The property was clean, staff very friendly, enjoyed the area and everything the hotel had to offer. Unfortunate the pool was not available at the time of our stay.

8

Holly

Aug 18, 2025

·

Stayed 1 night

Great location. Easy interstate access. There are a lot of restaurants very close by. The parking was very easy, although there's a $10 charge. The only thing that I saw was not appealing that my bathroom ceiling in my room was peeling.

6

joshua

Apr 7, 2025

·

Stayed 1 night

Place was a ghost town when I showed up. Wallpaper peeling off the walls. I stood at the front desk for 10+ minutes before anyone materialized. Couldn't have been 10 people staying at the hotel. Escalator at the front was all torn apart and closed off also so pretty much an eyesore.

6

Theresa

Oct 26, 2025

·

Stayed 2 nights

No remote in room took several hours to finally find a staff member to help. The initial staff members just told us they were out. Called Hilton who tried 4x to contact the desk and and no one would answer. On day two our door battery died and we could not get into our room for a while. The pool was overtaken by a group of people who made it so no one else could swim and were smoking pot the smell was horrible caused everyone else to leave the pool. Front desk staff were told yet the group remained in the pool and made it so we could not use it that night.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms tidy and public areas presentable. However, repeated reports cite unclean bathrooms or bedding, stains and odors, missed housekeeping, and occasional pest sightings.

Related guest reviews

6

Amanda

Feb 26, 2025

·

Stayed 2 nights

Not sure if this was a hotel wide issue or just my specific room, but I didn’t get the feeling that our room was really inspected/thoroughly cleaned before being ready. The hand lotion was not secured into the wall, rusting behind the toilet, the floor mat had an obvious stain. We didn’t see it until the morning but the bed sheet also had a yellow stain. I didn’t take a picture but we moved the couch pillow to pull out the sofa bed and sitting on the couch cushion was a couple of coins and hard candy - nothing that was disgusting, but things that were obviously in sight and would have been seen if the couch had been cleaned in between visitors. I told a staff member, not really looking for a refund just so they knew the condition of the room, and he offered to put points on my Hilton account (which he didn’t even end up doing.) I will say, probably the best free breakfast buffet of any hotel I’ve stayed at. The omelet bar was fantastic and a large variety of other hot food.

2

chanelle

Mar 29, 2025

·

Stayed 3 nights

Hotel lobby was beautiful. Rooms were unclean, roaches present in first room. Asked to be moved 2nd room worse than the first. Shower not fully operable. Hole in sofa couch mattress. Gum on headboard. Room hard not been properly cleaned. Gave up complaining after front desk complaints were referred to Hilton Honors program- put on hold over 40 minutes- they had a wrong email address. The front desk had entered my email address… Terrible experience. No rest! Air conditioning also did not work. 7 hours from home and no recourse from the hotel. Shuffled around, no management present, Inefficient, ineffective front desk who do not/ can not resolve issues.

2

Angela

Mar 25, 2025

·

Stayed 1 night

Needed a place to sleep for the night on our way back to KC from Florida. Booked the Embassy and paid $200 for a few hours of sleep because I wanted a clean and comfortable place after a long drive without worry. Got to our room and it was filthy! Shredded cheese all over the dining table and spilled soda. Went to pull back the covers and there was a pair of dirty slippers in the bed!!! Went to the front and they desk and they moved us to new room. Got to the 2nd room and the beds were unmaid and dirty!!! Switched to a third room and it had ZERO towels and the toilet was clogged. We had to use rhe lobby restrooms as there was one employee working and no maintenance!

10

Tiffany

Jul 16, 2025

·

Stayed 2 nights

Awesome staff and clean property.

10

Marvetta

Mar 10, 2025

·

Stayed 1 night

My room was excellent. Thank you to housekeeping for the cleanliness of my room. Most definitely will stay her from now on

4

Preshon

Apr 2, 2025

·

Stayed 1 night

My tub was dirty and I had to put a towel in the shower to keep the stopper up and the couch had food in it I told them and they said they couldn’t do anything

10

Kim

Jul 16, 2024

·

Stayed 1 night

Very clean hotel, centrally located. Staff were friendly and efficient. Great breakfasts.

4

Drew

Aug 11, 2024

·

Stayed 4 nights

Roaches in room. Requested housekeeping to empty trashbins and provide new towels. They did not clean the room. Spoke to supervisor who apologized and said that someone would be by shortly to clean. This did not occur. Was promised points to my account for these troubles. This did not occur.

2

Lawrence

Jun 23, 2025

·

Stayed 2 nights

There was a lot of human hair in the tub drain, and a lot of human hair in the bathroom.

6

Allison

Apr 6, 2025

·

Stayed 1 night

Overall our stay was good. The only issue I had was the bedding. The sheets had hair all in them. We called down to the office and they sent someone up to change them.

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Rooms

Spacious suites and comfortable layouts are appreciated, but many note dated decor and recurring maintenance issues with TVs, AC controls, drains, lighting, and in room equipment. Noise from large groups is reported at times, and bed size/pillow comfort varies.

Related guest reviews

8

Rebecca

Jul 12, 2025

·

Stayed 1 night

I like the spacious room and mini fridge and microwave. I would prefer a Kurtis. The coffee maker didn’t work and made a mess. Coffee in room is very important to me.

10

Brian

Jun 1, 2025

·

Stayed 1 night

Love Embassy Suites, always feel like staying in an apartment rather than a hotel. Had a good breakfast and always enjoy my stay.

6

Geralyn

Jan 25, 2025

·

Stayed 1 night

Very outdated.

6

Heidi

Mar 8, 2025

·

Stayed 1 night

The rooms could use an update/refresh. The shower didn't drain. I had to call and ask for soap and toilet paper because they were both out.

6

John

Jun 10, 2024

·

Stayed 1 night

TV didn’t work, plugs didn’t work, lamps didn’t work…. Over crowded

6

Heather

May 4, 2025

·

Stayed 2 nights

Staff was excellent. Nice rooms but the air conditioning must have had a sensor to only run when someone is in the room moving around. This is fine except at night when you’re trying to sleep and the air won’t run unless you get up and move around.

6

Chris

Jun 1, 2025

·

Stayed 1 night

Very dated and AC was not working. Breakfast has gotten very sad at ES.

8

Lisa

Oct 5, 2024

·

Stayed 1 night

The hotel itself was nice but can use a deep cleaning. The furniture was very old and outdated. I have been coming to this hotel for years and I see it’s getting worse but the prices stay the same..

6

Butch

May 30, 2025

·

Stayed 1 night

Beds weren’t regular queen beds. Too small. Pillows were terrible. TV kept going off air.

6

Mohammad fawad

Jun 15, 2025

·

Stayed 1 night

We had several issues with our stay, 2 phones in the room. Neither one worked , we addressed it but it was never resolved, our kids room TV had missing remote control, and would not work without the remote control, it was addressed twice and it wasn’t resolved Many families with kids, their kids were running around the hallways in the main floor, shouting most of our stay ! Some parents were watching them and not doing anything about it!

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Service

Many guests praise friendly, helpful staff and prompt assistance. However, recurring complaints cite slow or unresponsive front desk service, reservation issues, and unmet housekeeping requests.

Related guest reviews

2

chanelle

Mar 29, 2025

·

Stayed 3 nights

Hotel lobby was beautiful. Rooms were unclean, roaches present in first room. Asked to be moved 2nd room worse than the first. Shower not fully operable. Hole in sofa couch mattress. Gum on headboard. Room hard not been properly cleaned. Gave up complaining after front desk complaints were referred to Hilton Honors program- put on hold over 40 minutes- they had a wrong email address. The front desk had entered my email address… Terrible experience. No rest! Air conditioning also did not work. 7 hours from home and no recourse from the hotel. Shuffled around, no management present, Inefficient, ineffective front desk who do not/ can not resolve issues.

10

Angie

Jan 9, 2025

·

Stayed 2 nights

Left a very important bag behind and housekeeping turned it in, and they held it in the safe for me until I got back up to Memphis to pick it up. A lot of hotels aren’t that honest so really appreciated the honesty of the housekeeping staff.

6

joshua

Apr 7, 2025

·

Stayed 1 night

Place was a ghost town when I showed up. Wallpaper peeling off the walls. I stood at the front desk for 10+ minutes before anyone materialized. Couldn't have been 10 people staying at the hotel. Escalator at the front was all torn apart and closed off also so pretty much an eyesore.

10

Robyn

Aug 17, 2025

·

Stayed 2 nights

Front desk staff was very friendly

6

Nicole

Mar 17, 2025

·

Stayed 2 nights

I am not one for staying at hotels, however, i will utilize a very nice one if need be. Well, i booked a room through a third-party app. On the day i was to check in, i was able to do check in via app. And I was given access to my digital keys. Well, when I get to the hotel, and as I tried to use the digital key that was said to have been ready to use, it didnt work. Tried several times. So i go down stairs (left things by room door) and the receptionist walked to the back after finishing with the customer in front of me. She didn't acknowledge me at all!! Well, there was someone eles who looked as if he could have been a manager. I spoke (twice) he didn't look my way....smh! After about 3 to four minutes of me standing there, she comes from the back and says "be with you in a minute"..lol. What??? I'm like, im I being punked or something??? This is the freagin Embassy Suites!!! What is going on?? All of this, I am saying to myself because I had parents who taught me to always stay poise no matter the situation!! The gentleman finally comes over and asked "may I help you" I laughed and was like "Yea, you can help". I am a Hilton Rewards Member and you guys are really Rude, and Do not possess any qualities for this position as i can see!!!! He goes on and try to apologize but i threw up my hand and said save it. I Do Not care to hear uour sad apology! Very Very Rude!!! That is my first and last time at the particular establishment. Better trained staffing and you'll get 5 st

6

Theresa

Oct 26, 2025

·

Stayed 2 nights

No remote in room took several hours to finally find a staff member to help. The initial staff members just told us they were out. Called Hilton who tried 4x to contact the desk and and no one would answer. On day two our door battery died and we could not get into our room for a while. The pool was overtaken by a group of people who made it so no one else could swim and were smoking pot the smell was horrible caused everyone else to leave the pool. Front desk staff were told yet the group remained in the pool and made it so we could not use it that night.

10

Gloria

Mar 2, 2025

·

Stayed 1 night

Easy check in and the staff were friendly and professional. We had an issue with the tv service and maintenance was prompt and polite.

8

Bob

Apr 14, 2025

·

Stayed 2 nights

Requested housekeeping to freshen up the room after our first day and night. They failed to get it done and the front desk was not helpful either!

8

Kimberly

Aug 4, 2024

·

Stayed 3 nights

Desk attendant Antwon was very helpful and accommodating.

2

Michael

Jul 21, 2024

·

Stayed 2 nights

Claimed they couldn’t find my reservation.

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AI-generated summary based on recent guest reviews

Location

The area is widely described as safe and convenient, with easy interstate access and plenty of nearby dining and shops. A few guests note it is not very walkable or is a bit far from some activities.

Related guest reviews

8

Mark

Mar 10, 2025

·

Stayed 2 nights

The pool was always very crowded, and rarely ever towels available. The property and rooms seemed a little dated. The parking lot was small, and very tight parking spaces. The area felt safe and had plenty of food, shopping, and coffee shops. The staff was very helpful and welcoming.

10

Gilberto

Apr 5, 2025

·

Stayed 6 nights

It's a safe area

8

Holly

Aug 18, 2025

·

Stayed 1 night

Great location. Easy interstate access. There are a lot of restaurants very close by. The parking was very easy, although there's a $10 charge. The only thing that I saw was not appealing that my bathroom ceiling in my room was peeling.

10

Kenneth

Feb 10, 2025

·

Stayed 1 night

Very clean and in a nice area

10

Bob

May 21, 2025

·

Stayed 2 nights

Great location

10

Patricia

Oct 2, 2024

·

Stayed 2 nights

Nice. Clean. Convenient. Friendly Staff

10

Emily

May 8, 2025

·

Stayed 3 nights

Room was nice, service was good, area was safe and easy to get around

10

Victoria

Feb 3, 2025

·

Stayed 2 nights

The property was easy to find, convenient to dining and attractions. Staff was very friendly and room was super comfortable.

10

Daniel

Dec 30, 2024

·

Stayed 3 nights

We always like to stay at our Embassy suites! We love the free breakfast in the free happy hour. It was a little far from all the restaurants and activities that we had to Uber to, but we still love staying there.

10

Arielle

Nov 26, 2024

·

Stayed 1 night

Quiet and safe

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AI-generated summary based on recent guest reviews

Dining

Breakfast—especially the made to order omelet station—earns frequent praise, though some guests experienced crowding, slow replenishment, or a decline in quality. The evening reception and on site restaurant receive positive mentions, though offerings can feel limited at times.

Related guest reviews

10

Jodi

Oct 21, 2024

·

Stayed 1 night

Dinner at Grissinis was amazing! Staff was wonderful! They have an evening reception with complimentary drinks and free made to order breakfast. I highly recommend!

10

Shan

May 22, 2025

·

Stayed 2 nights

Breakfast is great. A couple of different types of fresh cooked omelet are the best.

10

Ebony

Apr 26, 2025

·

Stayed 1 night

We loved the omelette bar they had at breakfast

4

stephanie

Dec 30, 2024

·

Stayed 1 night

WE HAD NO TV A STORM CAME THE NIGHT BEFORE WE CALLED AND ASK WAS EVERYTHING OK A D THEY SAID YES WE GOT THERE NO TELEVISION SERVICE THEY SAID THEY WOULD SEND SOMEONE UP WE WENT TO GET FOOD AND NO BODY HAD STILL BEEN THERE AFTER 30 MORE MINUTES THE SERVICE GUY SAID THE STORM KNOCKED CABLE SERVE OUT AND IT WILL NOT BE FIXED TILL TOMMOROW BUT WE CAN GO ON TUBI AND PLUTO AND WATCH MOVIES, EHAT ITS SUNDAY NIGHT WE WATCH FOOTBALL! Breakfast was HORRIBLE NOT ONLY WERE WE WAITING ON PLATES AND UTENSILS BECAUSE THEY SAID THEY ONLY HAD ONE DISHWASHER WE HAD TO WAIT ABOUT 20 MINUTES FOR THEM TO MAKE WAFFLE MIX VERY DISAPPOINTED WELL THE LADY THAT MAKES THE OMELETS WAS BUSY BECAUSE THAT WAS THE BEST THING GOING BUT UNFORTUNATELY I HAD SEVERAL CHILDREN WHI WAS NOT INTERESTED

10

Margo

Aug 3, 2025

·

Stayed 1 night

The food was horrible,Embassy is known for there breakfast and it has gone down tremendously.

10

Laura D

Nov 25, 2024

·

Stayed 1 night

This Embassy Suite is newly renovated, nice and clean. The evening happy hour and breakfast with omelette bar were a very nice addition.

8

Sharon

Dec 2, 2024

·

Stayed 5 nights

This is a good place to stay!.. the dining area could prepare a bit better..particularly for days during peak travel such has holidays.. they continued to run out of items.. other than that it was a good experience.. I would stay there again

6

Chris

Jun 1, 2025

·

Stayed 1 night

Very dated and AC was not working. Breakfast has gotten very sad at ES.

10

Margaret

Mar 30, 2025

·

Stayed 2 nights

Great location! Always a plus to stay here! Breakfast however wasn’t replenished like it normally is and it doesn’t end until 10:30. I was down around 9:30 and only cereal,pastries, and eggs available. I don’t think they were well prepared for the amount of guests staying.

10

David

Sep 13, 2024

·

Stayed 2 nights

The breakfast was awesome!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$174
February	$191
March	$205
April	$216
May	$194
June	$202
July	$198
August	$211
September	$159
October	$165
November	$184
December	$172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $225	2 $323	3 $291
4 $171	5 $258	6 $343	7 $318	8 $179	9	10 $383
11 $168	12 $274	13 $310	14 $294	15 $228	16 $234	17 $181
18 $165	19 $264	20 $345	21 $304	22 $269	23 $294	24 $243
25 $243	26 $191	27 $290	28 $257	29 $189	30 $193	31 $170

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $517	17 $258	18 $181	19 $195
20 $179	21 $221	22	23 $263	24 $260	25 $263	26 $254
27 $221	28 $264	29	30 $247

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Accessible (Roll in Shower)

Conference Suite, 1 King Bed

Suite, 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, 2 Room)

Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Memphis East Germantown Area

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