Homewood Suites Southwind - Hacks Cross

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GreT

Everything was done except we stayed at the very back by the exit door and every time it opened or closed it was extremely loud and would wake me up.

The pet fee is pretty steep. Nothing is provided or offered - sheet of blanket to cover furniture, pet bowls, dog treat etc. All amenities my company offers routinely at small, boutique hotels. The room was clean. The property is a bit shabby and could use some maintenance. E.g. Exterior doors leak and bring moisture inside - on the floor and condensation on the door. There's a slight smell in the halls. The front desk staff could definitely use some training along with management. I booked through a third party booking engine and it had a certain rate for the pet fee. My reservation was partially based upon this information, and I had to fight to get them to honour it. Then, I was overcharged by $100. I didn't get a response quickly until multiple attempts including a phone call. To date I still haven't been provided a folio. But the extra fees finally got refunded. Overall I wouldn't stay there again. Too many hassles.

The room was ok. Cleaning needs improvement.