Name: Four Points by Sheraton Memphis East
Address: 5877 Poplar Avenue, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: $84–$209 per night
Rating: 7.77

What guests think

At Four Points by Sheraton Memphis East, travellers often praise the friendly staff and convenient location, while noting dated rooms with very small bathrooms, loud or finicky A/C, and cleanliness that varies from tidy to areas clearly missed.

Access in and out of the property can be tricky due to its median location, and multiple guests reported vehicle break ins despite some mentioning a security presence. Breakfast is typically not included and feedback ranges from great to mediocre, with charges around $13 mentioned. Overall, expect a functional stay in an aging property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

There is a pool on site (one guest signed a waiver and another saw cloudy water after rain), and some noted shaky elevators or a fitness room A/C issue. Parking is available but navigating the lot and exits can be awkward.

Related guest reviews

6

Michael

Apr 22, 2025

·

Stayed 1 night

It’s difficult to get to the parking area from the road. The housekeeping staff knocked at my door at 0830 interrupting my sleep. Despite that, they were too loud on the hallway…. Laughing and been loud on the phone.

10

Robert

Jun 26, 2023

·

Stayed 1 night

Great hotel. Awesome pool for families and walkable restaurants. Good location. Friendly breakfast staff!!

8

Bonnie L

Aug 4, 2023

·

Stayed 2 nights

The hotel is fine. I thought the rooms were small but they were comfortable. There was no microwave in the room. I would rather had a microwave but I didn’t have a refrigerator so I was good. I like the security around the hotel that was most important, good place to stay.

10

Velma

Oct 2, 2025

·

Stayed 5 nights

Room clean, staff very nice, air conditioning worked perfect, parking adequate but difficult to get out.

10

Kellye

Jul 24, 2023

·

Stayed 2 nights

The front desk was always helpful! Nereka and Mario in the buffet were so very helpful and accommodating!!! Pool wasn’t real clear but it had been raining recently. We still enjoyed it. The ONLY thing that was not enjoyable is the people smoking weed near the pool and it was 10:30 am. There were several kids in the pool and it was blowing that direction and it stunk. Bad. Maybe have people go to the other side of the parking lot?!

6

Charlie

Jun 16, 2024

·

Stayed 1 night

Smelly really old elevators musty

10

Keri

Aug 17, 2025

·

Stayed 2 nights

Super friendly staff! Hotel was clean, beds comfy, and constant security presence! Hotel has breakfast option but make sure it’s in your room deal! Was a little confused, but breakfast looked to have a great selection..

8

LeKeitha

Apr 11, 2023

·

Stayed 1 night

The parking situation could use a makeover, but overall it was a nice stay in a convenient location.

10

Donna

Aug 6, 2024

·

Stayed 3 nights

Had to sign a wavier to enter pool area.

2

Aan

May 14, 2024

·

Stayed 2 nights

*Musty smelling room *Fitness room A/C broken *Elevator shakes as if it's coming off track *Car was stolen and there was no sense of urgency from hotel employees to work with the police department. The manager never even reached out to see if I was ok or if there was any additional assistance she could offer. *Hotel never let me see the surveillance video *Extremely small bathrooms that are NOT represented in the pics from their website or Hotels.com *Curtains don't close all the way so all the light from the busy highway enters the room. *Police officer told me not to stay anywhere on Poplar

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the lobby and rooms clean, but several reported issues such as dirty bathrooms or linens, musty odors, old food left in fridges, and an occasional backed up shower.

Related guest reviews

6

Muthukumar

May 16, 2025

·

Stayed 1 night

Bedsheets, Linen not washed, stains on them. Bath mat dirty and not washed

8

Row

Oct 21, 2023

·

Stayed 1 night

Nice and clean!!

4

Michelle

Jul 1, 2023

·

Stayed 2 nights

The bathroom was dirty. Hair all in the shower and wrapped around the shampoo and conditioner bottles. Whenever I asked for something I was told it would be brought up to my room but it never came.

6

Billy

Aug 25, 2024

·

Stayed 1 night

Very clean. Shower didn't work well and backed up in the tub about 6 inches deep.

10

Stacy

Sep 1, 2025

·

Stayed 1 night

Aisha was very kind when greeting and checking me in. Hotel lobby and room were clean and neat.

10

Idelia

Jul 10, 2025

·

Stayed 2 nights

The friendly staff and clean hotel room. It was very nice stay.

8

Ja'Near GiGi

Sep 19, 2024

·

Stayed 1 night

There was old food left in my fridge.

6

Zevontre

May 27, 2025

·

Stayed 1 night

Yeah, I will never stay here again. The employees were friendly and professional, but this place needs to be redesigned, refurbished, and renewed. It’s time. And if you recently had it refurbished you’re lying. Pictures are of a used face towel in the room I stayed at, when I checked in it was hanging up, there were no trash bags lining the bins, the water and coffee was not stocked. It felt like someone had used the room prior but the bed was made and everything else was skipped over. This is a Sheraton?

10

Brian

Sep 1, 2025

·

Stayed 1 night

Felicia was very kind and helpful during my check in. The hotel lobby and room were clean and neat.

10

Jasmine

Oct 6, 2024

·

Stayed 1 night

Clean and nice

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but dated, with very small bathrooms, loud or finicky A/C, curtain gaps that let in light, and dim lighting; some mention no microwave or minor maintenance issues. Street and hallway noise can affect sleep.

Related guest reviews

8

April

Jun 10, 2025

·

Stayed 4 nights

Liked the complimentary water in rooms. No microwave in rooms.

4

Petrus

Nov 10, 2025

·

Stayed 1 night

Room felt neglected. Bathroom is tiny. Massive AC units outside the window, making it noisy all night.

6

Brian

Jun 1, 2025

·

Stayed 2 nights

Room was tiny! There were lights outside that made their way through the shades. Staff was great and bed was comfortable, but the extra blanket I got was very yellowed (supposed to be white).

8

RICARDO martinez

Jun 21, 2025

·

Stayed 3 nights

Great place just a/c unit is loud at night

6

Birgit

May 12, 2023

·

Stayed 4 nights

The stars I am giving are for the very friendly staff and the overall cleanliness. The property and furniture are very dated so cabinets were a bit smelly. What I had real issues with were that there was little water pressure, the A/C unit was incredibly loud so that I had to turn it off during the night, plus the black out curtains could not be closed because of the A/C unit in the middle so that the floodlights from the parking lot lit the room up during the night. All of the above in combination made it hard to get some rest.

6

DIOSLAEN

Jun 29, 2024

·

Stayed 1 night

Cleanness was Ok, but hotel lighting was to dark. Limited natural lighting and very dark decorations.

6

Kelly

Dec 30, 2023

·

Stayed 1 night

Its fine. Just fine. Not great. Older building, very small bathrooms, dated, close to the highway, no soundproofing between rooms.

4

Brandi

Jul 21, 2025

·

Stayed 3 nights

It needs to be updated. It’s just old

10

Emma

Sep 28, 2024

·

Stayed 1 night

Stayed for one night on the way the pigeon forge Tennessee and was great. Be aware the bathroom door is very close to the toilet and black out curtains was not available but overall very clean and for one night we enjoyed our stay!

8

Loretta

Apr 28, 2025

·

Stayed 1 night

Heat controls seemed to not be working. Cold throughout the night.

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AI-generated summary based on recent guest reviews

Service

Service is often praised as friendly, professional, and accommodating, with quick or helpful check ins and staff who assist with requests. A few noted poor communication about deposits, early or loud housekeeping, and limited follow up from management after incidents.

Related guest reviews

10

Violet

Sep 23, 2024

·

Stayed 1 night

Each stay the staff is phenomenal. They are super friendly and hospitable. We could stay anywhere but chose Four Points Sheraton’s East location because we appreciate how they make us feel. Great accommodating staff. Always pleasant and professional. They make us feel welcome and safe.

6

Ashanti

Dec 2, 2024

·

Stayed 2 nights

The only thing I didn’t like about my experience was being charged $100 just to check in after fully paying for the room through expedia and that was never communicated! Also after calling the property to verify the booking no one ever told me that ! But after figuring it out the staff was always so nice , my room was never cleaned while there but that was okay for me because i kept my own space up. I had a good trip and would stay at the property again.

8

Aretha

Jun 30, 2025

·

Stayed 4 nights

Overall, I enjoyed my stay at this property and I would recommend it to others. I called to inform the property of my late flight, and the desk staff accommodated me. This property charges an incidental fee, and the fee must be paid by credit or debit card only. NO Cash, Chime, Cash app, Apple Pay, etc accepted at this property. Please call ahead to confirm that they will accept your payment method in order to avoid check-in delays or having your booking cancelled.

2

Carlos

Mar 7, 2023

·

Stayed 1 night

While Stay at this property my car and several other vehicle were broken into and robbed. Their was a security guard on site that was no where to found during the robbery. The property did nothing to aid or assist. The rental car was also booked thru Orbitz and now I am stuck with a bill for a car window.

10

James

Aug 5, 2024

·

Stayed 2 nights

The woman who checked us in was exceptional! She was super personable and made recommendations for places to go and couldn’t have been more helpful.

10

Barbara

Jul 5, 2025

·

Stayed 4 nights

The staff was extremely professional, polite, and helpful. Janice checked me in and provided excellent service. I was also impressed with Orlando who did a wonderful job accommodating my dining request.

10

Kimber

Jan 30, 2023

·

Stayed 1 night

Everything was great except housekeeping banging on my door at 9 Am. Check out is at 12 so I was irritated when they started banging on my door.

8

sarah

Jun 9, 2025

·

Stayed 2 nights

The gentlemen at this front desk was cordial. Check-in took a little longer do to go to computer issues. Our room was nice and comfy. The location of the hotel was convenient to shopping and eating establishment. I would stay here again.

10

Francesca

Jul 29, 2025

·

Stayed 4 nights

Good staff

6

Kellie

Nov 5, 2023

·

Stayed 3 nights

Breakfast was terrible and it cost 12.99 per person beds are small to be queen size, the young lady at the front desk with red hair I don't remember her name was the most professional person we met and of course the security was also housekeepers were nice just wasn't an bags in the trash can . Oh yeah I forgot some one had checked us out and the lady at the front desk was extremely rude with no explanation to who checked us out will not coming back there.

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AI-generated summary based on recent guest reviews

Location

Convenient to highways, shopping, restaurants, and a hospital, but access can be tricky due to the property’s position amid busy roads. Multiple reviews report vehicle break ins in the parking lot, and some mention road noise.

Related guest reviews

4

LORIANNE

May 6, 2024

·

Stayed 2 nights

My car along with 16 others windows were smashed. The security apparently goes to other hotels as well and did not see a thing.

8

Wayne

Jul 30, 2023

·

Stayed 1 night

Location a little difficult to access as the road that it is on splits and traffic was heavy in the area.

8

Thomas

Apr 8, 2024

·

Stayed 2 nights

Pretty nice place. Close to hospital which is what we needed. We thought breakfast was included but found out it was not. They have buffet for $13.00.

10

Aminta

Mar 9, 2025

·

Stayed 2 nights

Allowed me to view room before check in Friendly and alert staff. No complaints. Beautiful hotel. Hated location.

2

Ryan

Aug 7, 2023

·

Stayed 1 night

Car theives hitting this place hard. Multiple vehicles windows smashed out every night. Specifically pick up trucks. Both our vehicles were windows busted and ransacked

6

Claudia

Jun 12, 2025

·

Stayed 1 night

It was not convenient way to get in parking lot. Also there were few disable parking lot.

6

Justin

Jan 26, 2023

·

Stayed 1 night

It's in a horrible location, basically in the median between two very busy streets. Very dangerous to get in and out of. Never again

8

sarah

Jun 9, 2025

·

Stayed 2 nights

The gentlemen at this front desk was cordial. Check-in took a little longer do to go to computer issues. Our room was nice and comfy. The location of the hotel was convenient to shopping and eating establishment. I would stay here again.

2

Brenda

May 6, 2024

·

Stayed 1 night

Multiple cars were broken into in the parking lot including ours. Four windows were broken on new car. Where was security?

8

Brenda

Nov 9, 2023

·

Stayed 1 night

Friendly staff at front counter when we arrived . Only issue was getting into and out of the property, stuck in one way streets on corner of highway .

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AI-generated summary based on recent guest reviews

Dining

Breakfast is typically not included and costs about $13, with feedback ranging from great and fresh to mediocre or poor; several guests were confused about inclusion. Restaurant availability varied, though breakfast staff were often praised.

Related guest reviews

10

Karen

Jun 6, 2025

·

Stayed 2 nights

Had to pay for breakfast

8

Thomas

Apr 8, 2024

·

Stayed 2 nights

Pretty nice place. Close to hospital which is what we needed. We thought breakfast was included but found out it was not. They have buffet for $13.00.

10

Stacci

Aug 5, 2024

·

Stayed 4 nights

The Front Desk Staff, (Autumn and Felicia) are Very Courteous. They pay Close attention to personal request, which i had several. The Breakfast is "Fresh" and Delightful.

8

Pamela

Mar 6, 2023

·

Stayed 1 night

The room was very clean, the furniture was in very good condition, so were towels and linens. The front desk was courteous and helpful. I was disappointed the restaurant wasn’t open but there were many, many options nearby to eat in or get food delivered. After having some very disappointing and frankly not thoroughly cleaned rooms during the pandemic, I was pleased with this Sheraton and would book there again.

4

Bruce

Sep 6, 2025

·

Stayed 1 night

HVAC was programmed for energy saving and thermostats won’t function in room. After a couple hours programming in thermostats came back to working. Breakfast is a charge and is mediocre. Staff friendly

10

chris

May 16, 2023

·

Stayed 4 nights

For the money, this is tge BEST hotel stay around!! Wonderful breakfast, close to shopping & restaurants!! Great night's sleep every niggt.

10

Tarsha

Jul 10, 2023

·

Stayed 2 nights

The property was decent and the only thing they need to work on is the breakfast being fresh.

10

Barbara

Jul 5, 2025

·

Stayed 4 nights

The staff was extremely professional, polite, and helpful. Janice checked me in and provided excellent service. I was also impressed with Orlando who did a wonderful job accommodating my dining request.

10

Charles

Oct 18, 2025

·

Stayed 1 night

Good AC and Breakfast was good

10

Keri

Aug 17, 2025

·

Stayed 2 nights

Super friendly staff! Hotel was clean, beds comfy, and constant security presence! Hotel has breakfast option but make sure it’s in your room deal! Was a little confused, but breakfast looked to have a great selection..

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AI-generated summary based on recent guest reviews

Month	Average price
January	$96
February	$104
March	$114
April	$122
May	$124
June	$127
July	$121
August	$119
September	$94
October	$98
November	$118
December	$89

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $209	17	18 $105	19 $103
20 $90	21 $130	22 $148	23 $153	24 $107	25 $115	26 $116
27 $87	28 $103	29 $128	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $124	2 $104	3 $106
4 $87	5 $107	6 $153	7 $130	8 $102	9 $100	10 $108
11 $84	12 $95	13 $124	14 $145	15 $95	16 $94	17 $108
18 $88	19 $100	20 $134	21 $150	22 $104	23 $98	24 $122
25 $86	26 $104	27 $131	28 $166	29 $108	30 $104	31 $134

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Double Beds (Mobility Accessible, Tub)

Room, 2 Double Beds (Mobility Hearing Access, Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Memphis East

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Prices for upcoming dates