Name: Red Roof Inn Memphis East
Address: 6055 Shelby Oaks Drive, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: $49–$53 per night
Rating: 7.13

What guests think

Reviews of Red Roof Inn Memphis East highlight serious trade-offs between price and experience, with recurring concerns about security, property upkeep, and an unexpected deposit policy, alongside occasional notes of basic comfort and convenient highway access.

Many guests describe dirty or damaged rooms, including roaches, mold, stains, and smoke odors. Noise from arguments or traffic appears in several reviews, though some travelers mention comfortable beds and acceptable value for a quick stop. Expect a budget stay with notable risks and inconsistent standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

2

Nicole

Oct 14, 2025

·

Stayed 6 nights

There was no pet area. I booked a non smoking room and the room was very obviously a smoking room as it reeked of cigarette smoke and the walls were riddled with smoke damage. The place was also very poorly cleaned with blood on the walls and hair and stains all over the sheets and bugs everywhere. The staff was never at the desk. I had to wait for ten minutes at the desk and then walk around and find a worker to help reactivate my key when they shut it off hours before my check out time. This place and this room was a nightmare. If it is possible for me to get a refund I would love one because this experience was miserable.

4

Rodney

Apr 13, 2025

·

Stayed 1 night

It is a non smoking facility and smelled badly of cigarettes. There’s no elevator and mold stains in the bathroom.

8

Julius

May 31, 2023

·

Stayed 2 nights

They actually had smoking rooms I thought that was super cool also they refreshed my towels without me asking them

6

Jay

Mar 24, 2024

·

Stayed 2 nights

Vending machines out of order

2

Pamela

Oct 23, 2024

·

Stayed 1 night

The hotel looks nothing like the picture. It was very dark and in an insecure area. even the hotel staff are behind closed locked doors at 5 in the afternoon and have to unlock for you to enter. The only amenities they offer is Coffee but it too is behind locked door. The smell of weed was so overwhelming, and the transients hanging around made us feel very uncomfortable. I had to give $100 dollar deposit and was unsure if I would get back. Avoid this place especially if you are traveling with children.

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Cleanliness

Cleanliness is a recurring problem, with many reports of roaches, mold, stains, and lingering smoke odors. A few guests found rooms acceptably clean, but the overall standard appears poor.

Related guest reviews

2

Nicole

Oct 14, 2025

·

Stayed 6 nights

There was no pet area. I booked a non smoking room and the room was very obviously a smoking room as it reeked of cigarette smoke and the walls were riddled with smoke damage. The place was also very poorly cleaned with blood on the walls and hair and stains all over the sheets and bugs everywhere. The staff was never at the desk. I had to wait for ten minutes at the desk and then walk around and find a worker to help reactivate my key when they shut it off hours before my check out time. This place and this room was a nightmare. If it is possible for me to get a refund I would love one because this experience was miserable.

2

Delvin

Oct 27, 2025

·

Stayed 1 night

Entire room had stains from the bed to the ceiling. Every wall had a stain. There was an obvious hole in the wall that had been previously patched. Numerous random people walking around and sitting on the steps that obviously didn’t have a room there. They were just using the free WiFi.

4

Maraina

Dec 3, 2024

·

Stayed 1 night

Went in and went straight to the bathroom. There was very little tissue in there and roaches in the tub. The man at the front desk gave my boyfriend a hard time about giving us tissue. Said he was out then left and came back with a roll after my boyfriend said he was going to go to the store to get some. It was weird. Curtains and walls dirty asf. Tv service absolutely sucks.

4

Melech

Jan 20, 2023

·

Stayed 19,359 nights

the distribution of the room was nothing like the photos floor dirty room very unclean

2

Breeanna

Mar 28, 2025

·

Stayed 1 night

Very run down.. mold in the shower.. and staff was not very friendly

4

Rodney

Apr 13, 2025

·

Stayed 1 night

It is a non smoking facility and smelled badly of cigarettes. There’s no elevator and mold stains in the bathroom.

4

Martesha

Jul 4, 2025

·

Stayed 2 nights

Dirty room also had roaches the staff was rude at the end when it came to check out

2

Matthew

Jan 15, 2024

·

Stayed 1 night

Roach infestation,toilet was not even attached to the floor

2

Darien

Sep 30, 2025

·

Stayed 1 night

I was scared! There was mold in the tub and a cracked sink! Weird stain on the curtains and floors that are duct taped…

2

Ashley

Nov 11, 2023

·

Stayed 1 night

There are roaches here bad they was in the bed then I spent 179.00 for this room

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Rooms

Rooms are dated and in rough condition, with maintenance issues (broken or leaking A/C, limited TV channels/Wi-Fi problems) and notable noise from the parking lot and highway. Some travelers found the beds comfortable for a budget stay.

Related guest reviews

2

Keondre

Jul 23, 2025

·

Stayed 1 night

I’ve stayed in a lot of hotels… this was the WORST hotel room I’ve ever had. At check in I was informed there would be a $100 security deposit (there was no mention of this during booking). My girlfriend and I get to the room (Room 239), and not only does the A/C not work, but it was leaking so half the floor was SOAKED! The tv didn’t work, the shower and bathroom were both tiny, AND the WiFi didn’t work! There were also crackheads hanging out ON the property! This hotel has no business even being open for business! WORST PLACE EVER!

6

Alycia

Sep 15, 2025

·

Stayed 1 night

The stay was ok. Obviously not a great neighborhood, but the room was safe. The carpets are well beyond their expected life and need replacing.

10

Phyllis

Jun 27, 2024

·

Stayed 1 night

This is a nice Red Roof. I was comfortable. My dogs were comfortable. No complaints.

8

Robert

Jan 31, 2025

·

Stayed 2 nights

It covered the basics. A loud argument among several people occurred outside the door. It lasted about an hour. Thankfully they quit at about 9:45.

4

Jana

May 27, 2025

·

Stayed 1 night

The room was rough, holes punched in the walls and generally deteriorated. The bed was clean and the microwave and stove worked, but the neighborhood was rough, the room beside the office where the ice machine was located looked like it had a bad termite problem. I only took a few things inside. But worst if all they demanded a $100 deposit even though I had prepaid the room. I've never been asked for a cash deposit anywhere before, and I was especially offended to be asked for one to stay in a dump. Definitely will never be back, and because of this experience I will take the time to read reviews before booking any motel. Very poor. I gave 2 stars because they did give my cash deposit back, but yeesh!

8

James

Mar 25, 2024

·

Stayed 2 nights

Was put in a room near the highway and the room wasn't noise proof for it. Everything else was very good.

4

Brett

May 28, 2023

·

Stayed 1 night

No smoking room reeked of cigarettes loud motor cycles and talking in parking lot all night room was clean

8

Myra

Jun 2, 2025

·

Stayed 1 night

Room was spacious and comfortable. I had booked a non-smoking room and received a smoking room.

8

Robert

Jun 12, 2024

·

Stayed 1 night

It was clean and comfortable.

6

Ricardo

Nov 26, 2024

·

Stayed 2 nights

Older property in need of some upkeep

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Service

Service feedback is mixed: several guests describe rude or unhelpful front desk interactions and slow check-in, while others found staff friendly and accommodating. Many were surprised by a $100 deposit policy not clearly disclosed in advance.

Related guest reviews

2

Keondre

Jul 23, 2025

·

Stayed 1 night

I’ve stayed in a lot of hotels… this was the WORST hotel room I’ve ever had. At check in I was informed there would be a $100 security deposit (there was no mention of this during booking). My girlfriend and I get to the room (Room 239), and not only does the A/C not work, but it was leaking so half the floor was SOAKED! The tv didn’t work, the shower and bathroom were both tiny, AND the WiFi didn’t work! There were also crackheads hanging out ON the property! This hotel has no business even being open for business! WORST PLACE EVER!

8

Brian

Oct 23, 2023

·

Stayed 2 nights

Worked for our needs of a cheap place on east side of Memphis for a base while seeing some sights. A bit run down but beds decent and important stuff worked. Appeared to be family run. Helpful staff. Did seem to be some long term occupants in some rooms which is a little different vibe but everyone was friendly and no complaints.

2

Ash

Sep 18, 2023

·

Stayed 1 night

No mention of a 100 dollar deposit online that had to be left and you have to wait for them to go check your room before they give it back at checkout. Room was a bit dirty and had 2 tiny pillows that were small squares vs regular pillows. Comforter had burn holes. Bathroom towels were also tiny and very low quality.

8

michael d

Oct 7, 2023

·

Stayed 8 nights

Everything was fine. Staff was friendly and accommodating. The room was clean and comfortable.

6

Antonio

Jul 13, 2025

·

Stayed 1 night

Bad service

4

Ivan

May 8, 2024

·

Stayed 1 night

Desk attendant was not helpful. He was a bit hard to understand so whenever i would ask to repeat himself he would get visibly frustrated. Did not tell me anything about the property like where to find the ice machine and whatnot. Room and bathroom was dirty and had a broken safety lock as well as poor tv quality. There were only about 6 watchable channels out of the so called 36 they claim they have available.

4

Jana

May 27, 2025

·

Stayed 1 night

The room was rough, holes punched in the walls and generally deteriorated. The bed was clean and the microwave and stove worked, but the neighborhood was rough, the room beside the office where the ice machine was located looked like it had a bad termite problem. I only took a few things inside. But worst if all they demanded a $100 deposit even though I had prepaid the room. I've never been asked for a cash deposit anywhere before, and I was especially offended to be asked for one to stay in a dump. Definitely will never be back, and because of this experience I will take the time to read reviews before booking any motel. Very poor. I gave 2 stars because they did give my cash deposit back, but yeesh!

4

Elizabeth

Jun 13, 2024

·

Stayed 1 night

It took over 20 minutes for them to get me check in. I was not pleased with my shower

2

Maria

Jul 12, 2024

·

Stayed 2 nights

I did two reservations and when I got there for some odd reason they were canceled no explanation what so ever the man who was in the lobby was yelling at me before me there was another man and he was also yelling at him. He had white hair and glasses he seem very tired and frustrated but if you where there all night and because of you’re age you can’t handle it doesn’t give you the right to treat people like that. I was just yelled at and was told it’s canceled no explanation not trying to help at all never had any experience like this one before EXTREMELY HORRIBLE.

4

Tyler

Oct 20, 2024

·

Stayed 1 night

Staff was very rude

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Location

Multiple reviews raise safety concerns, citing loitering and fights; others noted the area felt unsafe after dark. On the plus side, it’s right off the highway with restaurants like Cracker Barrel nearby.

Related guest reviews

4

R

Nov 1, 2025

·

Stayed 1 night

Felt like I was entering prison as well as no one came in unless she buzzed a buzzer. Just didn’t feel safe in the neighborhood.

4

Johanna

May 15, 2023

·

Stayed 1 night

Terrible! Very run down, room smelled strongly of mold. Had to put a $100 deposit down plus cost of the room. Did not feel safe at all, several people throughout the night walking past my door and standing in front of my door talking. I would have left but afraid to go outside there after it was dark. I stayed at this hotel a couple of years ago and it seemed fine, not now. I’ll not stay there again.

2

Kristina

May 7, 2024

·

Stayed 1 night

The bathroom walls were filthy, homeless people in the parking lot, didn't feel very safe.

2

Leigha

Mar 12, 2023

·

Stayed 1 night

Stay away from this hotel and area!! Our truck and trailer were broken into and items were stolen. According to the police it is VERY common. Room was supposed to be non smoking but definitely had been smoked in. Air did not work. Reviews on Expedia and other sites are way wrong!! Horrible experience!

6

Gloria

Aug 28, 2025

·

Stayed 1 night

Room was okay, clean and confortable. Felt a little uncomfortabke due to fighting in the parking lot shortly after I arrived. If I hadnt been traveling with my dog, I would have very unsafe.

8

Denika

Jun 12, 2024

·

Stayed 3 nights

My stay at the Red Roof Inn was largely positive. I understand that reviews are subjective, so I’ll note that my experience is based on my own preferences and expectations. A crucial aspect for me is the availability of hot water for showers, as it helps me relax after a long 10-hour workday. Unfortunately, the shower water was lukewarm, which was quite disappointing, though the sink’s water was sufficiently hot. Apart from this, I have no major complaints. The area around the hotel was safe and quiet, and my room was clean and odor-free. Housekeeping was reliable, consistently providing fresh towels daily and making the bed every few days. The TV channel selection was limited, and I missed out on the NBA playoffs, but this is more of a personal inconvenience than a fault of the hotel. For the price per night compared to other hotels I’ve stayed in over the past two months in Memphis, the Red Roof Inn provided superior service and room features. The air conditioning was effective, and the beds were comfortable. The hotel’s location was also convenient, with a Cracker Barrel next door, which was perfect for me as a traveling electrician needing a hot meal. Additionally, everything I needed was within a five-minute drive, and the hotel was just 30 minutes from my work site and right off the highway. Overall, the Red Roof Inn met most of my preferences and expectations at a reasonable price. I would rate my experience at 3.5 to 4 stars out of 5.

8

Christy

Jun 22, 2024

·

Stayed 1 night

closeness to venue

2

Christina

Jul 27, 2025

·

Stayed 2 nights

Sadly this is the first motel I have stayed at. I usually stay at hotels like the Hilton family or IHG. I like feeling safe. This place was not safe even during the day time. Also, sadly, I’ve stayed at two other motels since this stay and everyone was amazing compared to this disgraceful place. Stay anywhere else. I’ve heard everyone say extended stay America is the same price, (I called and they were amazing), anywhere is better than these horrible mean people that clearly it’s a family. How do I know, they’re all incredibly mean and no diversity. I love family owned, but only if they at least treat me like a human. When I’m treated like I’m scum just because I am staying there, that’s incredibly disgusting and sad.

2

Pamela

Oct 23, 2024

·

Stayed 1 night

The hotel looks nothing like the picture. It was very dark and in an insecure area. even the hotel staff are behind closed locked doors at 5 in the afternoon and have to unlock for you to enter. The only amenities they offer is Coffee but it too is behind locked door. The smell of weed was so overwhelming, and the transients hanging around made us feel very uncomfortable. I had to give $100 dollar deposit and was unsure if I would get back. Avoid this place especially if you are traveling with children.

6

Dora

Aug 14, 2025

·

Stayed 3 nights

Lots of people on drugs around my door. And I stayed for three nights.

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Dining

Not enough information in reviews.

Related guest reviews

2

Pamela

Oct 23, 2024

·

Stayed 1 night

The hotel looks nothing like the picture. It was very dark and in an insecure area. even the hotel staff are behind closed locked doors at 5 in the afternoon and have to unlock for you to enter. The only amenities they offer is Coffee but it too is behind locked door. The smell of weed was so overwhelming, and the transients hanging around made us feel very uncomfortable. I had to give $100 dollar deposit and was unsure if I would get back. Avoid this place especially if you are traveling with children.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$49
February	$50
March	$51
April	$49
May	$48
June	$49
July	$49
August	$50
September	$48
October	$48
November	$49
December	$49

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $50	17 $49	18 $50	19 $50
20 $50	21 $50	22 $49	23 $50	24 $50	25 $50	26 $50
27 $49	28 $50	29 $50	30 $50

Su	Mo	Tu	We	Th	Fr	Sa
				1 $51	2 $51	3 $53
4 $51	5 $51	6 $51	7 $51	8 $51	9 $51	10 $51
11 $53	12 $51	13 $51	14 $51	15 $51	16 $51	17 $51
18 $53	19 $51	20 $51	21 $51	22 $51	23 $51	24 $51
25 $51	26 $51	27 $51	28 $51	29 $51	30 $51	31 $51

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed, Accessible (Roll-In Shower)

Deluxe Room, 2 Queen Beds, Smoking

Superior Room, 1 King Bed, Smoking

Deluxe Room, 2 Queen Beds

Deluxe Room, 1 King Bed, Smoking

Deluxe Room, 1 King Bed

Superior Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Superior Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Memphis East

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Prices for upcoming dates