Name: Sonesta Simply Suites Memphis East Poplar Pike
Address: 6141 Old Poplar Pike, Memphis, Tennessee, United States of America, Memphis, Tennessee, US
Price range: $79–$168 per night
Rating: 7.18

What guests think

Reviews of Sonesta Simply Suites Memphis East Poplar Pike show a split experience: some guests appreciated friendly staff, simple suites with kitchenettes, and decent value, while many others reported serious cleanliness problems, maintenance issues, and uneven operations.

Common negatives include roaches, odors, stained carpets and couches, mold or mildew, and broken or leaking fixtures, plus security concerns with unlocked exterior doors. Service feedback is mixed: several guests praised friendly, helpful staff, while others cited unanswered phones, a front desk that closes at night, and reservations unavailable on arrival. The area is considered convenient or safe by some, though a few described it as sketchy. Expect basic lodging with inconsistent standards.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews note facility wear and maintenance problems, including unsecured or broken exterior doors and out-of-order washers; a few mention odors in common areas and ample parking.

Related guest reviews

2

Natasha

Apr 23, 2025

·

Stayed 3 nights

Nasty dirty surrounding areas to much extra activity going on late night, have to go through back door to get in at night where trash is still spoke walking all times of night. My family members air wasn’t working the entire time we stayed there noting was done about it. The entire hotel stinks it’s a hot mess needs to be torn down

8

IRENE

Jun 13, 2024

·

Stayed 5 nights

Very simple staff helpful on desk didn’t seem to be anyone else no amenities no tea coffee anything carpets dirty outside door very dirty

4

Gerrica

Mar 17, 2025

·

Stayed 1 night

It was the fact that they didn’t have a iron or any extra irons that I could use. They had no extra blankets limited on towels. It was a baby bottle left in the couch and bugs crawling on the couch. The entrance in the back isn’t locked so that’s a safety concern.

10

Ariel

May 22, 2025

·

Stayed 1 night

I liked the individual balconies and the homey feel. I didn't like that the back door is broken so no key is required for it

4

beth

Jul 20, 2025

·

Stayed 3 nights

Staff was very friendly but room was dirty and run down. Microwave was broken, stove was missing bottom. Both availible washers were out of order.

6

Brenda

Apr 4, 2025

·

Stayed 1 night

It was okay stay, they just need some comestic update, clean the dust and rust around the a/c bent, spray for bug because it is summer time and carpet beetle, roaches, water bug..etc about to start up, need 4 pillow on the bed instead of two, check for water leak on building 5 second floor, no breakfast, the staff did greet me when I check in and out, plenty of parking space, and glad it was next to gas station, Starbucks and BBQ place.

4

Zach

Mar 12, 2024

·

Stayed 4 nights

First floor smelled like weed. I called ahead to notify them that I would be checking in late at night. They thanked me for letting them know, but didn't tell me the desk closes at 10pm, so I had to find another hotel down the street for a night. No one at the desk at 10:30am to check me out- I had to go find the housekeeping office and ask for help. The room: dirty/stained carpet, bugs (ants, cockroaches, and other), mildewy/wet spots on carpet. Loud people in the room next door. I definitely won't stay at this location again, and I'm reluctant to stay in any Sonesta again.

4

RICHARD

May 23, 2025

·

Stayed 4 nights

Very dissappointing all around. The picture of the kitchen is totaly wrong. The kitchen had zero dishes fry pan, glasses etc. Nothing. We had to ask for bare minimum plates etc to function in the kitchen and that ordeal took an hour. Limited towels, no pillow cases and the bathroom sink was totally stopped up and would not drain. To save time I fixed it myself. Large active leak and stain in the bathroom ceiling. No hair dryer. Finally got one at 10 pm. The back door to the hotel from parking lot broken and would not close. Therefore, no building security at night. Front desk doesn't open until 9am making an early departure checkout hard. We were at this same hotel ayear ago and we enjoyed it. This time a total failure. The hotel needs renivation or closed down. Never again.

6

Rebecca

Mar 11, 2024

·

Stayed 2 nights

If you are like me and just need a bed and bathroom, this place is fine. If you\'re looking for high quality, I would not suggest it. The employees were all nice and the room ended up being good enough for my simple standards, but the biggest issues I encountered were as follows: 1) Outside door frame/lock had clearly been tampered with, as if someone had tried to break in at some point prior. This made the door hard to lock correctly unless I slammed the door really hard, which left me uneasy at night by myself. 2) When I first arrived, one of the main lights was blinking on and off and one was out completely. It was fixed immediately by maintenance, but neither being noticed before I got there seemed odd. 3) I needed to do work from the room, but there was really no good place to do it. The bar counter would have been fine, but there were no bar stools, only dining room height chairs, which meant only my head fit over the bar top, and I would\'ve had to have my elbows up to my ears to use my laptop. I\'m 5\'3", so maybe someone well over 6 feet could work in this location, but I assume most would be very uncomfortable. A small desk area would\'ve be preferred. 4) The kitchen area had the most hodge podge mix of kitchen utensils I have ever seen. Two plates, one glass, one fork, two regular spoons, one large serving spoon, and one butter knife. Everything was in the dishwasher, but didn\'t look fully clean, and there was no detergent or dishwashing soap in the room. :(

2

Jennifer

Apr 16, 2024

·

Stayed 2 nights

This hotel was FILTHY. The building stinks of cigarettes, there was a dead roach stuck to the couch, all the floors had ground-in food and sticky stains, there were dumpsters and laundry carts of trash overflowing everywhere, people piled their trash in the hallway in the mornings, streaks of spilled liquids were on the cabinets and walls. There was staff to be found at any time except one badly overworked security person. Late night noise in the halls included shouting and laughing. The rooms were barely stocked: in a room meant for 4, we had 1 set of sheets, 2 pillows, 1 glass, 1 set of silverware, and 2 towels. The foldout mattress (under the dead roach) was covered in pink and yellow stains. Yellow nicotine stains dripped from the ceiling when the bathroom got steamy. The shower wouldn't drain. There was no soap in the dispensers. It honestly could not have been worse unless we were actively robbed in our rooms. This hotel does not live up to the Sonesta chain standard and has changed my opinion of the chain drastically. Despite being in a relatively good neighborhood and the price, it's a low class and filthy establishment.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring issue: many guests report roaches, strong smoke or urine odors, stained furniture and carpets, hair in showers, and mold or mildew; a few mention clean rooms.

Related guest reviews

2

Sheena

Jan 25, 2025

·

Stayed 3 nights

There where roaches in my room

2

Luciana

Aug 12, 2025

·

Stayed 3 nights

Filthy. Horribly outdated. Disgusting couch, hair in the shower, sticky carpet. TV didn't work. Stains everywhere. Area was sketchy. We left before our reservation ended. Asked for a refund.

2

Thomas

Sep 4, 2025

·

Stayed 3 nights

Bugs everywhere/trash on floor, dirty room. We got locked in the room because the door was broken. Mold on the vents. Customer service was horrible and they didn’t care that the room was nasty.

2

LesLee

Apr 3, 2025

·

Stayed 4 nights

Smelled of smoke

2

Dmitri

Oct 23, 2025

·

Stayed 2 nights

The toilet doesn't flash. Roaches in the kitchen.

2

Cornelius

Nov 16, 2025

·

Stayed 2 nights

Room had roaches and the place looks nothing like the pictures. You have to drive up to the room like a motel and people essentially are living here. It appears as if it was a converted project building.

2

Latasa

Sep 30, 2025

·

Stayed 1 night

Room and bathroom was disgusting. Hair in shower. Couch was stained with a red substance. No good amenities for the room to be a suite. Smelled like smoke and urine. Would never stay again.

2

Jennifer

Apr 16, 2024

·

Stayed 2 nights

This hotel was FILTHY. The building stinks of cigarettes, there was a dead roach stuck to the couch, all the floors had ground-in food and sticky stains, there were dumpsters and laundry carts of trash overflowing everywhere, people piled their trash in the hallway in the mornings, streaks of spilled liquids were on the cabinets and walls. There was staff to be found at any time except one badly overworked security person. Late night noise in the halls included shouting and laughing. The rooms were barely stocked: in a room meant for 4, we had 1 set of sheets, 2 pillows, 1 glass, 1 set of silverware, and 2 towels. The foldout mattress (under the dead roach) was covered in pink and yellow stains. Yellow nicotine stains dripped from the ceiling when the bathroom got steamy. The shower wouldn't drain. There was no soap in the dispensers. It honestly could not have been worse unless we were actively robbed in our rooms. This hotel does not live up to the Sonesta chain standard and has changed my opinion of the chain drastically. Despite being in a relatively good neighborhood and the price, it's a low class and filthy establishment.

6

Shannon

May 23, 2025

·

Stayed 7 nights

I reserved a Queen suite at this location. Upon arrival, the room was average but there was an odd smell in the air that I thought may have come from the room being vacant. By the third day, the smell of mold & mildew was still there. While taking showers or flushing the toilet water ran out unto the kitchen floor. The kitchen tile, carpet, & closet door had previous water damage which caused the bottom of the door to peel drastically while attempting to put luggage in there. On top of that, I paid for a Queen suite and received a full sized bed. In the bathroom, the ceiling is peeling causing paint chips to drop when the moisture from the shower can't escape the room due to there being no ventilation system. It would've been a comfortable stay, however, that particular room needs some care.

2

DeAngelo

Mar 17, 2025

·

Stayed 3 nights

Roaches

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Rooms

Rooms are spacious or practical for some, with kitchenettes and loft options, but comfort is limited by AC problems, poorly stocked or mismatched furnishings, and occasional noise.

Related guest reviews

10

Catherine C

Jul 30, 2025

·

Stayed 3 nights

The beds were comfortable. I had a suite with full cooking possibilities. TV’s in sitting area and bedroom. Nice safe area and clean. They served breakfast each morning.

10

Doshiemae

Jun 13, 2025

·

Stayed 2 nights

The loft is so nice, I love staying here. When I come in town. The staff is helpful and nice. This is where I will be staying for now on.

10

Erika

Apr 17, 2024

·

Stayed 2 nights

The room (which had a kitchenette) was very spacious. At first glance, it seemed like a lovely place. Then, with more inspection, it turned out that it wasn't so lovely. The were numerous outlets but a few of them were not working. The chairs at the kitchenette counter were too short for the counter. One of the towel racks in the bathroom (the one by the wash basin) was broken. Overall, the place didn't seem well-maintained. However, the staff was efficient, friendly, and helpful, both at check-in and check-out. For the price we paid, it was reasonable accommodation. Nothing to do with the hotel but the Starbucks across the street was a big plus.

2

Luciana

Aug 12, 2025

·

Stayed 3 nights

Filthy. Horribly outdated. Disgusting couch, hair in the shower, sticky carpet. TV didn't work. Stains everywhere. Area was sketchy. We left before our reservation ended. Asked for a refund.

10

Ariel

May 22, 2025

·

Stayed 1 night

I liked the individual balconies and the homey feel. I didn't like that the back door is broken so no key is required for it

4

Brenda

Apr 11, 2025

·

Stayed 2 nights

The room was hot and only cooled down around 2 am. Front desk is closed after 10:30 until morning. There was a questionable smell in the hallways but it was not in the room.

8

AARON L

Mar 1, 2025

·

Stayed 1 night

The property is unique and very well priced. The room smelled like cat litter and the bathroom could use some touch up. Also even though theres a sofa bed, there were no sheets, blankets, or pillows for it

4

Zach

Mar 12, 2024

·

Stayed 4 nights

First floor smelled like weed. I called ahead to notify them that I would be checking in late at night. They thanked me for letting them know, but didn't tell me the desk closes at 10pm, so I had to find another hotel down the street for a night. No one at the desk at 10:30am to check me out- I had to go find the housekeeping office and ask for help. The room: dirty/stained carpet, bugs (ants, cockroaches, and other), mildewy/wet spots on carpet. Loud people in the room next door. I definitely won't stay at this location again, and I'm reluctant to stay in any Sonesta again.

6

Rebecca

Mar 11, 2024

·

Stayed 2 nights

If you are like me and just need a bed and bathroom, this place is fine. If you\'re looking for high quality, I would not suggest it. The employees were all nice and the room ended up being good enough for my simple standards, but the biggest issues I encountered were as follows: 1) Outside door frame/lock had clearly been tampered with, as if someone had tried to break in at some point prior. This made the door hard to lock correctly unless I slammed the door really hard, which left me uneasy at night by myself. 2) When I first arrived, one of the main lights was blinking on and off and one was out completely. It was fixed immediately by maintenance, but neither being noticed before I got there seemed odd. 3) I needed to do work from the room, but there was really no good place to do it. The bar counter would have been fine, but there were no bar stools, only dining room height chairs, which meant only my head fit over the bar top, and I would\'ve had to have my elbows up to my ears to use my laptop. I\'m 5\'3", so maybe someone well over 6 feet could work in this location, but I assume most would be very uncomfortable. A small desk area would\'ve be preferred. 4) The kitchen area had the most hodge podge mix of kitchen utensils I have ever seen. Two plates, one glass, one fork, two regular spoons, one large serving spoon, and one butter knife. Everything was in the dishwasher, but didn\'t look fully clean, and there was no detergent or dishwashing soap in the room. :(

6

Shannon

May 28, 2025

·

Stayed 7 nights

The second room I stayed in was much better than the first one. There's no "Bells & Whistles" to this place....overall a decent place to sleep.

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Service

Service is inconsistent: some guests highlight friendly, helpful staff and quick check-in, while others report unanswered phones, limited desk hours, and serious booking issues like no room on arrival.

Related guest reviews

10

Bria

Mar 21, 2025

·

Stayed 3 nights

Check in/check out was quick & easy

10

Doshiemae

Jun 13, 2025

·

Stayed 2 nights

The loft is so nice, I love staying here. When I come in town. The staff is helpful and nice. This is where I will be staying for now on.

2

Derric

Mar 24, 2024

·

Stayed 4 nights

When we arrived for check-in after a 10 hour car ride, our loft room was already occupied. We're not sure if they were authorized there or not. When we returned to the desk we were informed that they had no other rooms available and we would have to be refunded the whole 4 nights booking. This left us in a very tough and uncomfortable position in a strange town with no where to stay. The CS that we have heard from blamed us, saying we declined an alternate room. No such offer was ever made. I have pictures too. Embarrassing look for Sonesta and we will never pay for a room with them again.

2

Thomas

Sep 4, 2025

·

Stayed 3 nights

Bugs everywhere/trash on floor, dirty room. We got locked in the room because the door was broken. Mold on the vents. Customer service was horrible and they didn’t care that the room was nasty.

2

Constance

Mar 25, 2024

·

Stayed 2 nights

When we arrived at the hotel at 4:30 in the afternoon, we were told there wasn’t a room for us.The person at the desk advised us that since they are an extended stay property, when people were supposed to check out they extended their stay so no rooms were available and since the room was booked through a 3rd party (Hotels.com) they hadn’t charged us even though we paid for the room in advance to Hotel.com. I contacted Hotel.com by chat (they WILL NOT speak with you by phone even though I asked several times) to get assistance. They ask if I wanted a reservation at another hotel and provided another hotel. After being burned on one hotel, I called that hotel and they didn’t have any rooms available. After driving 7 hours and not having a hotel room, we slept on our daughter’s sofas for the night until we could get a room for the following night (not through Hotels.com). All Hotels.com offered was a refund and $25 credit. I told them to refund me and keep the credit because I would not be using them again. I’ve had an account with them for approximately 8 years and the service with them has declined in the last two years since they merged. Never again.

2

Tavius

Jan 2, 2025

·

Stayed 1 night

No one was at the front counter to check me in

10

Alfred

Jun 15, 2025

·

Stayed 1 night

Nice experience, the customer service was great. Only minor issues: room phone didn't work, shower knob fell off and high chair was broken. Like the layout and location.

2

Chandra

Mar 25, 2024

·

Stayed 2 nights

I did not get to stay here because the hotel was sold out when I booked them on hotels.com 18 days prior to my stay, but the hotel never called me. I called the hotel on the day of my stay and was advised that they did not have a room for me and was not providing me with an alternative hotel to stay in. The agent even advised me that they knew this 18 days ago and she thought someone contacted me. I have no record of them calling me. It cost double for me to get a hotel room last minute. I am so disappointed that management did not handle this prior to my stay.

10

Iliana

Apr 2, 2025

·

Stayed 1 night

Last minute reservations the lady at the front desk was the nicest person ever! Only issue we had was that the ac in our room did not work. Yet the lady up front took care of it she put us in a different room after hours ( front desk closes at 10) I know she was tired yet she was so helpful and understanding. Loved the rooms we got smelled nice not stuffy at all beds were heaven

2

Ashleigh

Nov 16, 2025

·

Stayed 7 nights

Terrible. Could never get anybody to answer the phone it was a busy signal the whole 5 days I called even at different times they won’t email back or call or reply to messages.

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Location

Location feedback is mixed: several describe a nice or safe area with nearby conveniences, while a few felt the surroundings were sketchy.

Related guest reviews

2

Natasha

Apr 23, 2025

·

Stayed 3 nights

Nasty dirty surrounding areas to much extra activity going on late night, have to go through back door to get in at night where trash is still spoke walking all times of night. My family members air wasn’t working the entire time we stayed there noting was done about it. The entire hotel stinks it’s a hot mess needs to be torn down

10

Catherine C

Jul 30, 2025

·

Stayed 3 nights

The beds were comfortable. I had a suite with full cooking possibilities. TV’s in sitting area and bedroom. Nice safe area and clean. They served breakfast each morning.

10

Erika

Apr 17, 2024

·

Stayed 2 nights

The room (which had a kitchenette) was very spacious. At first glance, it seemed like a lovely place. Then, with more inspection, it turned out that it wasn't so lovely. The were numerous outlets but a few of them were not working. The chairs at the kitchenette counter were too short for the counter. One of the towel racks in the bathroom (the one by the wash basin) was broken. Overall, the place didn't seem well-maintained. However, the staff was efficient, friendly, and helpful, both at check-in and check-out. For the price we paid, it was reasonable accommodation. Nothing to do with the hotel but the Starbucks across the street was a big plus.

2

Luciana

Aug 12, 2025

·

Stayed 3 nights

Filthy. Horribly outdated. Disgusting couch, hair in the shower, sticky carpet. TV didn't work. Stains everywhere. Area was sketchy. We left before our reservation ended. Asked for a refund.

6

Brenda

Apr 4, 2025

·

Stayed 1 night

It was okay stay, they just need some comestic update, clean the dust and rust around the a/c bent, spray for bug because it is summer time and carpet beetle, roaches, water bug..etc about to start up, need 4 pillow on the bed instead of two, check for water leak on building 5 second floor, no breakfast, the staff did greet me when I check in and out, plenty of parking space, and glad it was next to gas station, Starbucks and BBQ place.

8

Christopher

May 18, 2025

·

Stayed 2 nights

The area where the hotel is is a very nice area.

8

Korey

Mar 10, 2025

·

Stayed 3 nights

Good staff and rather peaceful environment

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Dining

Breakfast availability is inconsistent; some report no breakfast or coffee despite advertising, while a few mention breakfast being served or wanting more variety.

Related guest reviews

2

Sharon

Aug 13, 2025

·

Stayed 1 night

Advertised having breakfast turns out no breakfast because supposedly they are in a remodel which you couldn’t tell by that looking at the place which overall is not bad, but could’ve been better. Had to go back to the desk and ask for a remote ! Absolutely no coffee at all !! Over all will def not be back !!

8

IRENE

Jun 13, 2024

·

Stayed 5 nights

Very simple staff helpful on desk didn’t seem to be anyone else no amenities no tea coffee anything carpets dirty outside door very dirty

10

Catherine C

Jul 30, 2025

·

Stayed 3 nights

The beds were comfortable. I had a suite with full cooking possibilities. TV’s in sitting area and bedroom. Nice safe area and clean. They served breakfast each morning.

6

Brenda

Apr 4, 2025

·

Stayed 1 night

It was okay stay, they just need some comestic update, clean the dust and rust around the a/c bent, spray for bug because it is summer time and carpet beetle, roaches, water bug..etc about to start up, need 4 pillow on the bed instead of two, check for water leak on building 5 second floor, no breakfast, the staff did greet me when I check in and out, plenty of parking space, and glad it was next to gas station, Starbucks and BBQ place.

8

Kenja K

Mar 17, 2025

·

Stayed 3 nights

They can use some updates on carpet and doors. Better variety on breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$77
February	$69
March	$79
April	$81
May	$94
June	$96
July	$88
August	$87
September	$80
October	$73
November	$87
December	$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $168	17 $91	18 $134	19
20 $91	21 $84	22 $84	23 $84	24 $84	25 $99	26 $83
27 $84	28 $84	29 $84	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $84	3 $79
4 $84	5 $84	6 $84	7 $84	8 $80	9 $84	10 $79
11 $84	12 $80	13 $84	14 $80	15 $84	16 $84	17 $91
18 $81	19 $80	20 $84	21 $84	22 $84	23 $82	24 $97
25 $81	26 $84	27 $84	28 $84	29 $93	30 $125	31 $81

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Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms, Accessible, Kitchen (Tub)

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Tub)

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Roll in Shower)

Studio Suite, 1 King Bed

Suite, 2 Bedrooms (Loft)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sonesta Simply Suites Memphis East Poplar Pike

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