Name: Best Western Gen X Inn
Address: 1177 Madison Avenue, New Pathways, Memphis, Tennessee, United States of America, Memphis, Shelby County, US
Price range: $89–$145 per night
Rating: 7.55

What guests think

At Best Western Plus Gen X Inn, guests find clean, comfortable rooms and friendly staff in a convenient spot for downtown and the medical district, but many say the area feels unsafe and parking lot break-ins have been reported.

Breakfast feedback is mixed, with some praising hot options and staff, while others cite poor quality, items running out, broken machines, and shortened hours. Rooms are spacious, but recurring maintenance issues include elevator problems, noisy or ineffective HVAC, weak TV or Wi-Fi, smoke odors, and very low toilets. Expect a budget stay that trades convenience and value for variable upkeep and neighborhood safety concerns.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Fenced parking and locked entry are common, but several reviews report vehicle break-ins. Guests also mention elevator issues and a very small lobby/entrance.

Related guest reviews

8

George

Oct 19, 2023

·

Stayed 2 nights

Elevator is a little scarry

2

Jody

Jul 30, 2024

·

Stayed 1 night

Our vehicle was broken into along with 4 other vehicles. A customer notified the hotel and had to call the police herself after management did nothing. We had to find out as we were leaving the property. We were never notified by the hotel that our car was broken into and the hotel offered no assistance other than giving us a telephone number to call. Apparently, according to other reviews below, it happened to others one week prior and is a regular thing here. Why is there not security? This hotel is negligent in it's efforts to prevent this from happening since it is a regular thing. I am highly disappointed in how the hotel is handling this matter. I will never stay here again.

6

Andrew

Jul 10, 2024

·

Stayed 1 night

Parking was limited

10

james

Jun 4, 2024

·

Stayed 1 night

Clean hotel convenient to downtown beale street only problem is the crime in Memphis a lot of car break in was one at hotel first night here

6

Warren

Dec 11, 2023

·

Stayed 1 night

This hotel has a well lit parking lot. It is right off the main road in Memphis. It was clean. The room we were in was right off the elevator. So in the morning it was very loud with visitors leaving. There's definitely bad insulation. The room was clean. The beds were nice. The breakfast was mediocre but it's a hotel breakfast. Overall it was a good stay

4

Jodi

Oct 27, 2024

·

Stayed 1 night

Checked in around 5 p.m. Upon entering the lobby, we were buzzed in. There is bullet proof glass/plexiglass surrounding the reception area. There is a sign posted about frequent break-ins in the parking area. When we went to our room, the door was wide open, and hadn't been cleaned from previous occupant. Went back down to receptionist, and there was no one to be found....waited 5-10 minutes before anyone reappeared. You would think the receptionist and cleaning crew would be in contact with room availability. Very unprofessional. Would not recommend.

2

Kaveh

Aug 22, 2025

·

Stayed 1 night

Worst place to stay. Super dirty, non operational elevator, full of insects, very bad smell, rusty water

2

Rilee

May 3, 2024

·

Stayed 2 nights

17 cars got broken into including mine broken window car was damaged manager didn’t take responsibility

8

Barbara

Sep 28, 2024

·

Stayed 1 night

Stayed here one night. Easy access on and off highway. Close to restaurants and nit too far from downtown. Hot breakfast was mediocre. The room was clean but it showed alot of wear and tear. They had the interlock to the building (which is about 3 feet wide) constantly locked, even during the day, which makes it hard to get your luggage into the building.

6

Sarah

Sep 9, 2025

·

Stayed 3 nights

Arriving to the hotel was kind of a surprise. We did not expect a razor wire fence around the lot (not typical where I’m from), but after some time there, it was appreciated. The building is not pretty on the outside, but the location was convenient for us, the staff were very friendly and the room was nice and clean. There are a lot of homeless in the area, just something to be aware of. None bothered us at the hotel though. The breakfast left much to be desired, we went to nearby cafes and coffee shops to get some decent food instead. It’s a great place to stay if you’re looking for something reasonably priced near the local hospitals or downtown area, and don’t mind the other things I mentioned above.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean and tidy, but others reported smoke or marijuana odors, insects, wet or worn carpets, and occasional lapses in common-area upkeep.

Related guest reviews

10

Candace

May 20, 2025

·

Stayed 1 night

The room was very clean and quiet. Bed was comfy!Receptionist Deborah was nice, friendly and professional.

8

Raymond

Jun 6, 2025

·

Stayed 2 nights

I love a good Best Western stay because the rooms are always clean, the building is generally quiet, and the breakfast is good. This was no exception. The room was bigger than I expected, and super clean. Plenty of outlets and the staff was super friendly and fast. I'm only giving 4 stars instead of 5 because the toilet handle slipped off the chain a few hours before check out and I couldn't get it back on, but I'm sure if I had mentioned it, it would have been fixed quickly. Overall, I highly recommend. The neighborhood might give you pause, and maybe the outside could use some sprucing up, but this is a good hotel, and the omelets were on point.

6

KIMberly

Jul 3, 2024

·

Stayed 1 night

Dirty property. Staff not very friendly. Neighborhood felt unsafe.

6

Antonette

May 31, 2023

·

Stayed 1 night

Hotel room was clean but the carpet was wet from the shampooing and my room did not have a microwave. I had to go all the way downstairs to use one.

10

Mark

May 13, 2025

·

Stayed 3 nights

Nice clean place. Helpful staff

8

Charles

Dec 31, 2024

·

Stayed 1 night

This room was comfortable for the one night we were there. We had a little trouble with the TV but finally got it working. The man at the desk wasn’t very friendly and took a long time to get us checked in. We couldn’t figure out what all he was clicking on on the computer…. Other than that, it’s fine for a night or two. Oh, the hallway smelled funny, but the room didn’t have a smell at all.

2

Kaveh

Aug 22, 2025

·

Stayed 1 night

Worst place to stay. Super dirty, non operational elevator, full of insects, very bad smell, rusty water

8

Joerg

Oct 11, 2023

·

Stayed 2 nights

We had booked a double queen bed room. The room sizing was very spacy. The room and bathroom were clean. The beds were also comfortable. The facility offers free parking and is easy to find. But the hotel is located directly at a main street being quiet noisy during the day and rush hours. The breakfast was OK but the eating facility is very tiny. Despite claiming being a non-smoking facility the room we got was smelling like an old smoking room. So we bought some air freshener to overcome this.

6

Amanda

Aug 23, 2025

·

Stayed 1 night

Non-smoking hotel, which is fine as we do t smoke. Get to our room and the bathroom smelled STRONGLY of cigarettes. The smoke detector appeared to be working but was dangling from a wire several inches below the ceiling, not flush. And there was a large dead bug on the carpeted floor.

6

Jonathan

Feb 6, 2023

·

Stayed 1 night

Front desk was friendly and efficient. Elevator reeked of weed. Room was nice and clean. Mattress was very stiff and had five of half size pillows you have to bunch up to make a real pillow with. The cable box didn't work. Police were in the lobby searching for someone and had cars blocked when we were leaving.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds, but maintenance varies—guests mention low toilets, noisy or ineffective HVAC, nonworking outlets or TVs, weak Wi-Fi, and limited soundproofing.

Related guest reviews

8

John

Sep 23, 2024

·

Stayed 3 nights

The coffee machine and breakfast was very good. The lady running breakfast was friendly. The beds were comfortable. The room was pretty large and parking was good. There were some maintenance shortfalls: the handle on the toilet was broken and the shower handle was broken. It just needs a bit of TLC.

6

Sandor

Jan 31, 2023

·

Stayed 5 nights

Over the weekend, the breakfast options evaporated. The juice machine, waffle maker, toaster, and microwave all stopped working, and no one was collecting the trash. --- Also no one is checking the filters in the heater/AC units in the rooms. My filter was filthy and causing the machine to make noise.

8

Samuela

Jun 9, 2023

·

Stayed 2 nights

Friendly staff, but too noisy lack of sound insulation

8

Fannie

Apr 27, 2025

·

Stayed 2 nights

Very clean, don’t clean everyday. The commodes are like a daycare for kids. Very uncomfortable trying to sit down use toilet you flopped because they’re so low. The trash built up very high but other than that it was a great stay.

6

Laura

Jan 22, 2025

·

Stayed 2 nights

The hotel is in a very shady and unsafe area. The hotel itself is very small, and it is not very soundproof at all.

10

Zenita

Apr 11, 2023

·

Stayed 1 night

Toilets needs to be taller. They are to low for people with knee problems.

6

Peter

Jan 26, 2025

·

Stayed 2 nights

The room was 68 degrees, and the thermostat didn’t work. It was too damn cold. I even tried to turn it off and that didn’t work either.

8

Christy

Sep 14, 2025

·

Stayed 2 nights

Liked the hotel very much BUT the toilets are WAY too short!

8

Amanda

Dec 11, 2023

·

Stayed 1 night

The weird little pillows? No hair dryer….

6

Nicole

Jun 24, 2025

·

Stayed 1 night

Our TV never worked the entire time we were there. They literally were manually rebooting their router and still the TV wasn’t working. Just seems unprofessional for a hotel to not have better Wi-Fi service. Also, when we arrive to our room, the door was wide open. It had us questioning, We’re wearing the right spot?

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Service

Staff are frequently described as friendly and helpful, though some guests experienced slow or unprofessional service, poor communication, or difficulty resolving issues.

Related guest reviews

2

Antonio

Apr 2, 2025

·

Stayed 3 nights

Poor customer service. Do not try to work with me with my reservations.

8

JESSICA

Sep 10, 2023

·

Stayed 1 night

Security in parking lot was a bonus. Room was nice. The staff sucked. The Indian guy that checked us in and the Indian guy who checked us out were majorly unfriendly. Not one smile from either of them. The woman working the breakfast area could hardly understand English so had a hard time helping requests from guests. The desk clerk working 9/10/23 was nowhere to be found for a long time. A guest was waiting and waiting and then finally began calling while standing in front of the front desk. Nothing. Then finally he came in from outside and didnt even apologize for not being available. If you're working customer service, learn to be a good human. It's not that hard.

6

Veronica

Apr 5, 2025

·

Stayed 1 night

Front desk staff although were friendly and helpful but they were dressed in what looked like lounging clothes/pajamas. Looked shabby. Room could be cleaner. In the middle of the night the fire alarm fell from the ceiling.

2

royjetta

Jan 21, 2025

·

Stayed 2 nights

When we arrived, we were given a room that was not clean then moved to a room where the door wouldn't open then moved to the third room and we got settled. The next day someone knocked on our door stated they were given a key to the room we were staying in and the key worked. After that a staff member was outside our door stating that we didn't pay for the room and demanded ID. I told him let me get dress and I would bring my ID down once downstairs I explained what happened when we arrived, and he said it wasn't put into the system. We go back to the room and tried the key, and it didn't work so I went back down there to get a key to get in the room he stated I deactivated the key because it was probably close to my phone but NO the key was not working anymore because he had activated keys for someone else. VERY BAD EXPERIENCE WILL NEVER STAY AGAIN AND WILL NEVER RECOMMEND.

8

Gary

Apr 6, 2025

·

Stayed 2 nights

On Friday April 4,2025, a Taller desk clerk worker “Gentleman” around 10 pm was not very pleasant He ate in lounge area where I was sitting and had personal music player loud and singing while I was trying to relax He had the phone on hold so I had to come down to ASK IN PERSON for wake up call He did not move from where he was sitting, asked me my room number 3 times, even though not even near the desk and I still never got my wake up call ! The rest of my servers were wonderful- Delores and the young man who checked me and and checked me out at 7 am Sunday morning !

10

Judy

Jun 15, 2024

·

Stayed 2 nights

The staff was over the top friendly, and helpful…especially Sharonda. She deserves Special recognition!

10

Pamela

Jul 7, 2025

·

Stayed 3 nights

The staff was great! The best customer service I have seen at a Best Western. Great customer service! In addition, the breakfast was good, the beds were good.

10

Mark

Nov 5, 2023

·

Stayed 2 nights

Hotel was very clean and organized. Check in was very easy and everyone was very friendly!

6

RASHEENA

May 31, 2025

·

Stayed 4 nights

The best aspect of my stay was the staff, especially TJ. From check-in to check-out, TJ was extremely helpful. He was able to answer any questions we had about the area, places to dine and things to do during our stay. Any issue's we had in our room, TJ was able to correct and did so with a pleasant attitude and a smile.

8

Claire

May 27, 2025

·

Stayed 2 nights

Ms. Joyce is the best! Her breakfast is so delicious and she is so kind and accommodating. I would go back just for her. Facilities were nice, spacious rooms, cameras in the parking lot. We felt safe and secure.

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AI-generated summary based on recent guest reviews

Location

Convenient to downtown, Beale Street, and the medical district with easy highway access, but many describe the surrounding area as run-down and unsafe, with repeated reports of parking-lot crime.

Related guest reviews

4

Terri

Mar 1, 2025

·

Stayed 1 night

Location is questionable (safety of personal property) and a lot of noise throughout my overnight stay.

10

Gustavo

Jun 25, 2025

·

Stayed 1 night

Great location near medical district. Great price. Has free hot breakfast and a gym. Secured parking lot and secured entry. Room is good size. There are 5 floors. You will love it here. Within walking distance to Beale Street. It was a last minute stay and a good choice for the price.

8

Waldemar

Jul 17, 2025

·

Stayed 1 night

A convenient location (6 mins drive) from Beale Street

6

Connie

May 20, 2025

·

Stayed 1 night

The property is surrounded by a fence with razor wire. It is very close to Minglewood Hall. Uber is definitely the way to go even though it is within walking distance as it is an unsafe area. The room was decent and the bed was comfortable for 1 night. Would stay again if seeing a concert at Minglewood Hall.

4

Maria

Feb 24, 2025

·

Stayed 3 nights

Didn’t get a good feeling about surroundings

8

Michael

Sep 27, 2024

·

Stayed 2 nights

Good location in Memphis between downtown and midtown. The staff at the front desk was very friendly and helpful in answering any questions. Nice clean place at a fair price.

6

Penny

May 19, 2025

·

Stayed 1 night

Our room was not ready after 3 pm. The pictures of property were not accurate. Although there was a fence around property it did not feel safe because it was downtown. Once we got into a room the room was clean and up to date. We would not stay here again due to location.

10

Brendan

Jan 10, 2024

·

Stayed 4 nights

A great place to stay but the neighborhood is a little rundown. The bus to downtown is frequent.

10

Rachel

Apr 12, 2024

·

Stayed 2 nights

The breakfast was okay, could've been better location was close to the highway a short drive to Beale Street and Fed Ex Forum

6

Sarah

Sep 9, 2025

·

Stayed 3 nights

Arriving to the hotel was kind of a surprise. We did not expect a razor wire fence around the lot (not typical where I’m from), but after some time there, it was appreciated. The building is not pretty on the outside, but the location was convenient for us, the staff were very friendly and the room was nice and clean. There are a lot of homeless in the area, just something to be aware of. None bothered us at the hotel though. The breakfast left much to be desired, we went to nearby cafes and coffee shops to get some decent food instead. It’s a great place to stay if you’re looking for something reasonably priced near the local hospitals or downtown area, and don’t mind the other things I mentioned above.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is inconsistent: some enjoy the hot options and kind attendant, while many report poor quality, items running out, broken machines, and shortened or crowded service.

Related guest reviews

8

Joseph

Dec 19, 2024

·

Stayed 2 nights

Convenient access to everything we wanted to do n Memphis this trip. There was no juice or coffee available with breakfast either morning of our stay.

8

John

Apr 6, 2025

·

Stayed 1 night

They shortened the breakfast time indicated.

4

Karla

Mar 27, 2023

·

Stayed 2 nights

There was no food for breakfast. The man that was trying to put food out was also working the front desk. There was not enough help at this hotel. When I was leaving the front desk clerk couldn’t even give me a receipt.

10

Anthony

Aug 10, 2025

·

Stayed 1 night

Great room for the price. Breakfast was pretty good (just need gravy for the biscuits in the future lol). The room we had was 2 queens. The sheets were nice, bed was comfortable, and 4 pillows felt amazing. I had been using holiday inn, but gen x is probably my new go to!

10

Pamela

Jul 7, 2025

·

Stayed 3 nights

The staff was great! The best customer service I have seen at a Best Western. Great customer service! In addition, the breakfast was good, the beds were good.

10

JAMES

Mar 19, 2024

·

Stayed 2 nights

This was a convenient location, easy parking, close to everything we wanted to see and do in Memphis. The room was nice, quiet, comfortable, safe. Great breakfast and well maintained.

8

Price

Apr 9, 2025

·

Stayed 1 night

People kept saying the breakfast was great but it might have been the worse hotel breakfast I’ve ever had. Other than that it was a good hotel with nice staff and clean rooms.

6

Sarah

Sep 9, 2025

·

Stayed 3 nights

Arriving to the hotel was kind of a surprise. We did not expect a razor wire fence around the lot (not typical where I’m from), but after some time there, it was appreciated. The building is not pretty on the outside, but the location was convenient for us, the staff were very friendly and the room was nice and clean. There are a lot of homeless in the area, just something to be aware of. None bothered us at the hotel though. The breakfast left much to be desired, we went to nearby cafes and coffee shops to get some decent food instead. It’s a great place to stay if you’re looking for something reasonably priced near the local hospitals or downtown area, and don’t mind the other things I mentioned above.

4

Ioannis

Sep 21, 2023

·

Stayed 1 night

Had to wait for 30’ minutes to check in because there was no one at the front desk. They were “fixing a tv” at the moment. The hotel is old and you can see it everywhere. The breakfast is bad, not sure how they messed up even the orange juice from a machine.

8

Claire

May 27, 2025

·

Stayed 2 nights

Ms. Joyce is the best! Her breakfast is so delicious and she is so kind and accommodating. I would go back just for her. Facilities were nice, spacious rooms, cameras in the parking lot. We felt safe and secure.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$82
February	$85
March	$92
April	$97
May	$105
June	$97
July	$96
August	$93
September	$94
October	$97
November	$108
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $113	17 $113	18 $129	19 $119
20 $89	21 $97	22 $97	23 $106	24 $110	25 $145	26 $127
27 $97	28 $116	29 $113	30 $117

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $111	3 $111
4 $93	5 $107	6 $111	7 $111	8 $97	9 $119	10 $119
11 $90	12 $101	13 $107	14 $106	15 $102	16 $124	17 $128
18 $102	19 $101	20 $107	21 $107	22 $107	23 $126	24 $124
25 $107	26 $97	27 $107	28 $107	29 $107	30 $111	31 $107

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator (Shower Only)

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Gen X Inn

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Prices for upcoming dates