Name: Holiday Inn Express & Suites Burleson/Ft. Worth by IHG
Address: 13250 Jake Ct, Burleson, Texas, United States of America, Burleson, Texas, US
Price range: $106–$176 per night
Rating: 8.4

What guests think

At Holiday Inn Express Hotel & Suites Burleson/Ft. Worth by IHG, travelers often praise the friendly staff, convenient location near dining and highways, and comfortable rooms, but reviews also cite inconsistent cleanliness, noise, and occasional service missteps.

Breakfast is widely appreciated for variety and quality, though a few guests encountered broken machines or inattentive service. Facility feedback is mixed: families enjoy the pool and hot tub and the gym is usable but small, while elevator outages and hot tub temperature or cleanliness issues were reported. Several guests also experienced hot rooms, weak or lukewarm showers, or other in room equipment faults that affected comfort. Best suited to travelers prioritizing easy access and a simple overnight stop.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are popular with families, and the gym is usable but small. Several reviews noted elevator outages and occasional pool or hot tub cleanliness or temperature issues; parking is described as well lit.

Related guest reviews

8

Tressa

Jan 26, 2024

·

Stayed 4 nights

Overall good. The elevator was down for maintenance for a couple of days so that was a headache but I would stay again

10

Kristina

Dec 17, 2023

·

Stayed 1 night

Great hotel, nice indoor pool and hot tub. We’ve enjoyed our stay.

10

Phillip

Mar 30, 2024

·

Stayed 1 night

The best way to describe this hotel is, "It punches above its weight class." It may be a two-star hotel, but the service and cleanliness are better than what I typically experience from other two-star hotels. Everything feels "new." This may be reflective of the renovation completed in 2022. Here's my summary: PROs: * Excellent, friendly, responsive service * Well-lit parking lot * Plenty of nearby shopping and dining, some of it accessible by walking * Spotlessly clean * Breakfast buffet had a good selection * Noon checkout * Comfortable bed, chairs, desk * Europlug outlets (Type C) available CONs: * Shower head was at my eye level (I'm 6'1"). * Hot tub wasn't heating the water (The front desk staff did their best to try to fix it). Anyway, this is definitely a hotel I would recommend to others and would return to.

6

Astrid

Jun 14, 2024

·

Stayed 1 night

The staff were not very friendly or helpful. When we arrived there was no one at the desk, and when we needed something no one was ever at the front desk. We found a roach in our room. Pool was not that clean. Only thing good here was the breakfast.

10

Pam

Sep 10, 2023

·

Stayed 2 nights

First room was too close to elevators and we try to avoid those due to past experiences. The staff was very gracious when we requested a change and got us moved with no issues. The breakfast was nice with a good selection. The pool and hot tub were clean and the grandkids had a good time.

2

Michael

Jan 28, 2024

·

Stayed 3 nights

Roaches in the bathroom. The safety lock was broken, and the elevator was also not working. I have a bad back, had I known, I wouldn’t have booked.

10

Teresa

Oct 13, 2023

·

Stayed 1 night

Property is clean and area is safe and well lit.

6

cathleen

Jan 29, 2024

·

Stayed 2 nights

This is our second time to stay at this hotel within three months, and the reason we chose to stay there again was because of the quality of our previous stay and the breakfast options. This time the elevator was broken the whole weekend we were there, so that was a bit of an inconvenience. We found something of value in the room and inquired if the previous guest had reported having left something and we were demanded that we hand it over! We do not believe that was the way to handle that situation!

8

James

Mar 27, 2024

·

Stayed 1 night

Stayed one comfortable night and all was fine. The fitness room is quite small.

10

cathleen

Sep 21, 2025

·

Stayed 2 nights

Our kids love the pool and hot tub and breakfast buffet!

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Cleanliness

Many guests found rooms clean, but reviews also report roaches or dead bugs, lingering odors (smoke or pet), and occasional mold or rust with missed details. Experiences range from very clean stays to notable lapses.

Related guest reviews

4

Randi

Nov 8, 2024

·

Stayed 1 night

Room smelled musty. Refrigerator was dirty.

6

Gerald

Sep 29, 2024

·

Stayed 1 night

Dead crickets in the room, breakfast food was hard, pancake machine broken and the juice machine was not working correctly.

2

Tony

Sep 29, 2025

·

Stayed 2 nights

We stayed at room 306. I think it is because of the AC filter that was not well maintained. Every time we get back to the hotel, the room smells like dirty feet. The stairway AC also has the bad odor. Our shower room, above the shower tub, had molds.

4

Dorothy

Jun 3, 2024

·

Stayed 1 night

Well first of all there were dead bugs in the room it was dusty mirror was dirty and they put me in a room where the top of the hotel sign was so that was our view after I asked for a gd room and the rate was higher than when I arrived and the front desk clerk had an excuse for everything will not be staying there again

10

Jason

Nov 5, 2024

·

Stayed 1 night

Staff was friendly and courteous. Overall the hotel and room looked clean but I did see a small roach in the bathroom. My wife went to bed fine and woke up with some bites on her arms and one leg. I didn't take any pictures this trip.

10

Bobbie

Mar 11, 2024

·

Stayed 2 nights

Everything was good except when I first went in the room it smelled like smoke, But after I reported it they took care of the smell so the rest of my stay was great!

10

Susan

Jul 12, 2024

·

Stayed 2 nights

Nice, clean hotel friendly staff

10

Jeffrey

Dec 22, 2025

·

Stayed 2 nights

Staff very friendly clean rooms fresh breakfast easy access to highway.

4

Terri

Oct 27, 2023

·

Stayed 1 night

The hotel smells like pets. The first room we got smelled like pets & we asked to be moved. We got into another room & it still smelled, but not as strong. We won't go back to this hotel.

2

Daniel

Jan 6, 2024

·

Stayed 2 nights

Hotel had cockroaches.

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Rooms

Rooms are often spacious and comfortable, but several guests experienced hot rooms or weak/no hot water and shower problems. Noise from other guests or equipment and maintenance issues like broken shades or poor TV service were also mentioned.

Related guest reviews

6

Lisa

Oct 13, 2025

·

Stayed 1 night

The hotel is a great place to stay and close to restaurants. Unfortunately, we did not have a restful stay because of all of the noise from the room above us. Very loud feet noise until late and starting early. But we do understand that there’s really nothing the hotel can do about things like that.!

8

Stefanie

Dec 29, 2024

·

Stayed 1 night

This hotel is ultra convenient. The breakfast buffet is really nice and has a good selection. The check in was fast but the desk clerk seemed a little frazzled. Rooms are huge and have good amenities and clean. Overall a very nice stay once again. Will come again

4

randal

Mar 19, 2024

·

Stayed 1 night

Poor TV service and Black out curtain wouldn't roll down. Had to put pillows in window to block view from parking lot

4

Rene

Dec 29, 2025

·

Stayed 1 night

Though the room inself was nice, updated and clean, the bathtub did not have enough water pressure to allow the shower to come on and was lukewarm at best. We asked the front desk to comp or discount our stay and they said they could only comp a second night......we were going home that day so it did not help us. They did end up calling up to our room and letting us use one of the neighboring rooms to go and take a shower. This hotel is going through renovations, but the shower issue should have been fixed before guests arrived.

2

Hussain

Feb 14, 2025

·

Stayed 1 night

Horrible place. The lady at the front desk said that she didn’t have the two queen beds that we booked for and said we could go to another hotel. She finally realized she had our room. Upon entering our room, we realized how hot it was. We tried to adjust the AC but it would not blow cold air. I called the front desk and she said she cannot do anything about it until tomorrow. How are we supposed to sleep in a hot room? This should’ve been checked by the housekeepers. I want my money back for this stay. This is unacceptable! I paid good money for a rom that I could get some rest in but it’s been a bad experience. Since I can’t get what I paid for, I want a full refund.

6

Thomas

Feb 15, 2025

·

Stayed 1 night

Room was next to a boiler or some equipment and it was loud enough to wake me up when it kicked on

2

Hussain

Feb 21, 2025

·

Stayed 2 nights

I would never stay at the property again. The AC is my room was not working and it was so hot. The manager said since it’s so cold outside the AC’s don’t keep the rooms cool. I told I have been sweating all night. I didn’t pay almost $200 per night for a hot room. I filed a complaint and they said they would credit me for my room but now they don’t want to do that because my room was non-refundable. The internet is slower than a snail. Don’t waste your money staying at this hotel. Bad hotel.

10

Valerie

Jan 6, 2025

·

Stayed 1 night

It was good. The room was spacious. One of the front staff workers was rude.

10

Alfredo

Jun 24, 2024

·

Stayed 1 night

Me and my family really enjoyed the night we stayed there, my only complain is that the window roll up blinds didn't work, but besides that we had the rest we needed and a good breakfast. as a bonus the morning personal was very friendly.

2

Lee

Jan 21, 2024

·

Stayed 1 night

I can’t deal with a place that doesn’t have hot water in the shower. The water was barely warm enough to not be freezing cold.

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Service

Staff are frequently described as friendly, helpful, and accommodating, with some issues promptly resolved. Conversely, multiple reviews cite rude or unhelpful interactions and poor handling of complaints or policies.

Related guest reviews

4

Kristin and Andre

Dec 23, 2023

·

Stayed 1 night

When I checked in to the hotel and went to my room there was a huge roach in the room. I trapped it with a cup then went to the front desk. They switched me to another room. In the new room there were dirty washcoths hanging on the shower rod and the remote didn't work. We ended up staying the whole week just because it was easier than finding a new hotel and moving. On our last day we asked for a 30 minute extension to check out and were denied. The manager actually made us feel very unwelcome and locked my husband out of the room before all of our belongings were removed. We have never been treated so poorly at a hotel. Side note- The manager stated the all housekeepers were leaving at 12 (check out was at 1200). If they actually schedule the housekeepers to leave for the day at the same time as check out that is just bad management. 10/10 do NOT recommend this hotel.

8

Jennifer

Aug 2, 2023

·

Stayed 8 nights

The hotel was and staff were great. At the end of our stay we experienced issues with other guests in two or three rooms around us leaving their obnoxious kids to run in and out of rooms slamming doors, yelling, ect for 3 to 4 hours each night until about 2am. I contacted the desk multiple times but nothing was ever done to stop it nor has the manager responded to my emails.

10

James

Apr 4, 2024

·

Stayed 1 night

The 1st room had a bug problem, But the staff quickly and quietly fixed the problem by giving us another room, and that fixed it.

10

Marisol

May 18, 2025

·

Stayed 1 night

The staff was super helpful. I had booked for a wedding and they did everything possible to ensure I could get into my room and ready in time for the wedding. They really went above and beyond to help me out.

10

Phillip

Mar 30, 2024

·

Stayed 1 night

The best way to describe this hotel is, "It punches above its weight class." It may be a two-star hotel, but the service and cleanliness are better than what I typically experience from other two-star hotels. Everything feels "new." This may be reflective of the renovation completed in 2022. Here's my summary: PROs: * Excellent, friendly, responsive service * Well-lit parking lot * Plenty of nearby shopping and dining, some of it accessible by walking * Spotlessly clean * Breakfast buffet had a good selection * Noon checkout * Comfortable bed, chairs, desk * Europlug outlets (Type C) available CONs: * Shower head was at my eye level (I'm 6'1"). * Hot tub wasn't heating the water (The front desk staff did their best to try to fix it). Anyway, this is definitely a hotel I would recommend to others and would return to.

10

Jeffrey

Dec 22, 2025

·

Stayed 2 nights

Staff very friendly clean rooms fresh breakfast easy access to highway.

6

Broderick

Jun 30, 2024

·

Stayed 1 night

Check in was smooth, the customer service was exceptional. The Hotel was tidy however the halls smelled of wet clothes and the day manager the next day was rude and threatened to refuse to serve us breakfast although I had my 3 small children with me because I had no shoes on and didnt know you couldnt be down there with no shoes and there was no signage anywhere. I did go and get shoes but no matter who you are the approach is whats its about. She was RUDE!

2

Dillon

Aug 23, 2024

·

Stayed 1 night

Check in staff was great. Got back to room and at 2-4 am a guest kept us awake slamming doors, screaming, yelling and carrying on. Called front desk only to be told they can’t do anything. One week later I’ve been overcharged $250 by this hotel. Had Orbitz step in to help. I’ve never had this much of a problem with a hotel.

10

SARAH

Sep 21, 2025

·

Stayed 1 night

Great place for a night stay. Plenty of eating and shopping places close by. Breakfast was delicious and everything was clean. Awesome customer service.

2

Ronald

Oct 6, 2025

·

Stayed 1 night

I booked the room for my 80-year-old parents who were taking a trip with my son, age 12. My dad was unaware of the pet fee and told the employee he would not book this hotel again. The hotel staff was emotionally unable to handle money comments from an old man and canceled their reservation on the spot—and told them if they ever came back, he would call security on them. My son was so upset over how rudely the employee spoke to his grandparents. We have relatives in the area and travel at least monthly. Not only will I never stay here, I hope you won’t either. It’s unthinkable to refuse to allow 80-yr-olds to use their paid reservation just because they think the cost is too high. Absolutely unthinkable.

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Location

Convenient to restaurants, shopping, and major highways, and the area or parking is described as safe and well lit. Guests found it easy to get around.

Related guest reviews

10

Rickey

Sep 27, 2024

·

Stayed 1 night

Clean and spacious rooms. Located close to popular restaurants

8

Matt

Nov 16, 2024

·

Stayed 1 night

Nice and quiet and clean hotel with dining and shopping close by.

10

Rebekah

May 28, 2023

·

Stayed 1 night

Good access to the highway but not so close that you hear car noise. Nice, clean rooms. Looks like they were recently updated.

10

Mohamed

Jan 21, 2024

·

Stayed 1 night

It’s close to the shopping places and major highway, easy to get to

10

Liliya

Jul 13, 2025

·

Stayed 1 night

Great location! Easy access to dining and shopping. Stuff is friendly. Rooms are clean and well maintained. My room had everything I needed.

10

Crystal

Feb 18, 2024

·

Stayed 1 night

Close to nearby restaurants and shopping centers

10

Jackie

May 23, 2024

·

Stayed 1 night

Location was great, near lots of restaurants. Easy to get to. Clean and friendly staff.

10

Teresa

Oct 13, 2023

·

Stayed 1 night

Property is clean and area is safe and well lit.

10

Terry

Aug 14, 2025

·

Stayed 7 nights

I like the location of this hotel and it is easy to get around

10

Kriss

Aug 12, 2023

·

Stayed 8 nights

Well kept property by staff and management. Very nice amenities and plenty of parking .close proximity to shopping and restaurants.

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Dining

Breakfast is widely praised for variety and quality, though a few guests encountered hard food, broken machines, or inattentive service. Overall, most were satisfied.

Related guest reviews

10

Cathy

Sep 30, 2023

·

Stayed 2 nights

Love this hotel. Staff is great. Rooms are super clean and modern. Excellent breakfast with the veggie frittatas. Always stay here when coming to Fort Worth.

6

Gerald

Sep 29, 2024

·

Stayed 1 night

Dead crickets in the room, breakfast food was hard, pancake machine broken and the juice machine was not working correctly.

10

cathleen

Oct 29, 2023

·

Stayed 2 nights

Everything was great! The breakfast buffet was yummy! Lots of options!

8

Krishnakumar

Dec 1, 2023

·

Stayed 1 night

Great hot breakfast with vegetarian options.

8

Stefanie

Dec 29, 2024

·

Stayed 1 night

This hotel is ultra convenient. The breakfast buffet is really nice and has a good selection. The check in was fast but the desk clerk seemed a little frazzled. Rooms are huge and have good amenities and clean. Overall a very nice stay once again. Will come again

8

Ross

Dec 29, 2023

·

Our stay at the Holiday Inn Express Hotel & Suites in Burleson, TX was adequate, but one can't help but feel that this is an average hotel chain trying to appear as something more. The room itself was clean and comfortable, but the vinyl flooring and high ceilings created a less than cozy atmosphere. Also, while the backlit mirror in the bathroom was a nice feature, the ceiling fan barely worked, and the tub had areas of obvious rust and damage that had been patched. The breakfast was decent, but we were disappointed that the pancake machine didn't work properly, and the attendant seemed disinterested in helping us and other guests who inquired about it. On a positive note, the desk clerk we checked in with was friendly and competent, and we did enjoy relaxing in the hotel's jacuzzi at the end of a long day's drive. Overall, with so many other options in the area at a similar price point, we would probably try another hotel when passing through next time.

8

Shelly

Mar 11, 2024

·

Stayed 1 night

Nice hotel. Beds were comfy. Window shade was broken and breakfast could be better but overall I would stay here again.

10

Jorge

Dec 30, 2024

·

Stayed 1 night

I was really surprised with the effort that was put in to the fantastic breakfast! Yummmm

10

Amando

Jan 3, 2025

·

Stayed 2 nights

Great breakfast and great size room for our family! Will stay again! Thank you!

10

SARAH

Sep 21, 2025

·

Stayed 1 night

Great place for a night stay. Plenty of eating and shopping places close by. Breakfast was delicious and everything was clean. Awesome customer service.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$130
February	$140
March	$150
April	$142
May	$135
June	$147
July	$129
August	$108
September	$140
October	$147
November	$146
December	$134

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $163	9 $141	10 $139	11 $170	12 $132
13 $110	14 $123	15 $123	16 $123	17 $125	18 $154	19 $159
20 $112	21 $132	22 $130	23 $127	24 $127	25 $130	26 $138
27 $111	28 $132	29 $136	30 $135

Su	Mo	Tu	We	Th	Fr	Sa
				1 $149	2 $159	3 $154
4 $111	5 $135	6 $135	7 $138	8 $139	9 $174	10 $144
11 $108	12 $143	13 $145	14 $151	15 $150	16 $176	17 $162
18 $106	19 $144	20 $145	21 $126	22 $121	23 $170	24 $170
25 $106	26 $141	27 $154	28 $133	29 $145	30 $165	31 $162

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Burleson/Ft. Worth by IHG

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