Name: Extended Stay America Suites - Houston - Galleria - Uptown
Address: 2300 West Loop South, The Galleria, Houston, Texas, USA, Houston, Harris County, US
Price range: 69 $–136 $ per night
Rating: 7

Was Gäste sagen

In den Bewertungen des Extended Stay America Suites – Houston – Galleria – Uptown erwähnen Gäste wiederholt mangelnde Sauberkeit mit Gerüchen und Schädlingen, veraltete Zimmer mit Wartungsproblemen, unbeständigen Service und Probleme beim Check-in sowie ein minimales oder fehlendes Frühstück, wobei die Lage jedoch günstig ist.

Mehrere Gäste beschreiben auch Gerüche von Rauch oder Marihuana auf Fluren und in Gemeinschaftsbereichen, laufende Renovierungen und defekte Aufzüge. Positive Aspekte sind gelegentliche saubere und ruhige Aufenthalte, bequeme Betten für einige, kostenlose Parkplätze und ein günstiger Preis. Erwarten Sie einen einfachen Aufenthalt mit erheblichen Qualitätsschwankungen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Einrichtungen wirken abgenutzt, wobei über defekte oder zweifelhafte Aufzüge, laufende Renovierungen und die Nichtverfügbarkeit einiger Annehmlichkeiten wie Toiletten in der Lobby, Wäscheservice oder Eis berichtet wird; Parkplätze sind kostenlos und in der Regel verfügbar.

Reinigung

Die Sauberkeit ist ein wiederkehrendes Problem, mit vielen Berichten über schmutzige Zimmer und Badezimmer, starke Gerüche (Urin, Schimmel, Rauch), Müll in Gemeinschaftsbereichen und Schädlinge wie Kakerlaken und Insekten; einige Gäste fanden ihre Zimmer jedoch sauber.

Zimmer

Die Zimmer sind veraltet und anfällig für Wartungsprobleme (defekte Schlösser und Lampen, niedriger Wasserdruck, Probleme mit der Klimaanlage/Sanitäranlagen), Lärm von der Autobahn beeinträchtigt einige, und Küchenbenutzungen mangeln oft an Kochgeschirr oder Utensilien; einige Gäste fanden die Betten bequem, aber die Raumaufteilung oder Bettarten waren uneinheitlich.

Dienstleistung

Der Service ist uneinheitlich: mehrere Mitarbeiter werden für ihre Freundlichkeit und Hilfsbereitschaft gelobt, aber viele berichten von Unhöflichkeit, langen Wartezeiten, mangelnder Reaktionsfähigkeit, Überbuchungen oder verweigerten Check-ins, Schlüsselproblemen und Verwechslungen bei der Zimmerzuteilung.

Ähnliche Gästebewertungen

2

Jerome

16. Dez. 2022

·

Aufenthalt am 19.337 Nächte

Property was in very bad shap , the room smelled like dog urine and the toilet didnt work in one of the rooms we rented, will not recommend anyone stay here. Phones in the room didnt work, went to from desk for help no one answered the after hours line.

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2

Torah

15. Juni 2024

·

Aufenthalt am 7 Nächte

As someone who traveled from California for post-operative care following a mommy makeover, I expected a high standard of service and accommodation, but unfortunately, my experience fell far short.During my stay, I encountered several serious issues. I was horrified to wake up in the middle of the night to find two roaches in my room. This is completely unacceptable and raises serious concerns about the cleanliness and sanitation of your facilities.The key card for my room frequently malfunctioned, preventing my caretaker from accessing the room. This forced me to get out of bed multiple times, which is a significant liability considering my post-operative condition. The toilet in my room was not working properly. When we notified the front desk, my caretaker was given a plunger to attempt to fix it himself. This lack of professional assistance is deeply troubling and I HAVE PICTURES TO PROVE IT. Despite being aware that I would be staying with a caretaker, the room was only provided with two face towels and two body towels. When I requested additional towels, I was told I could only receive more if I exchanged the ones I had. This is highly inconvenient, especially given my medical needs. On Friday night, my caretaker requested to trade towels and was rudely told by the front desk staff to return at 7 am. When he asked for clarification on the time range, he was met with an attitude. These issues cause a high risk to my health and recovery.

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2

Charles Thomas

30. Okt. 2024

·

Aufenthalt am 6 Nächte

After a terrible day of travel with a myriad of delays the icing on the cake was being forced to sleep in my car in this hotel’s parking lot because they couldn’t or wouldn’t let me check in. I arrived a bit after midnight and the rude staff at the front desk said I could not check in due to “a night audit”. Seriously? So I slept in my car, despite having PAID for a room that night. No followup. No offer to refund part of my bill. Once I did get into a room it was clearly water damaged, dingy. The toilet made noises all the time. The shower leaked and had poor drainage and ventilation. There was an iron, but no ironing board. Despite there being a “kitchen” there were no utensils, pots, pans, or anything useful for actually using the kitchen. Front desk staff were consistently rude and indifferent. The grass around the parking lot is like a minefield of dog poop. The WiFi does work. That is about the only positive aspect of a stay here.

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10

Kevianno

3. Okt. 2024

·

Aufenthalt am 4 Nächte

That’s outstanding customer service by ASHA at the front manager Stacey. This is a great location. It’s very quiet and safe and these two individuals provided great friendly and welcoming customer service.

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10

Tomas

30. Juni 2025

·

Aufenthalt am 2 Nächte

The folks at the front desk were the best. Neural and Maria...Laura and Michael in the lounge. Super friendly and helpful.

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8

David

29. Feb. 2024

·

Aufenthalt am 1 Nacht

Hotel and stay were nice, but the staff do a poor job of keeping track of room availability. Less than 15 minutes after I arrived into my room after checking in, the staff member that checked me in, entered my room while I was in there unpacking, to see if the room was empty. He then closed the door and said he was sorry. The day of my check out, before 10am, another guest opened the door to my room as I was packing my belongings for the day. He showed me his key with my room number on his card and apologized and he returned back down to the lobby to get a different room. Managment and staff need to keep better track of occupied and un-occupied rooms.

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10

Shana

2. Sept. 2024

·

Aufenthalt am 1 Nacht

Everybody was very kind and welcoming

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2

Troy

14. Feb. 2023

·

Aufenthalt am 1 Nacht

Words cannot even begin describe how angry and disappointed I am at this hotel. I booked my reservation at 6 AM and I was driving 3 1/2 hours for a board meeting. I arrive to my hotel at 10 PM to find out that they deleted my reservation and I was left without a room. The front desk associate would not help me at all, was completely dismissive, and kept referring me over to Hotels.com. What was more embarrassing was the amount of people in the lobby watching me be turned away.

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2

Taylor

25. Apr. 2023

·

Aufenthalt am 4 Nächte

I called this property 12 hours ahead of time to let them know my flight was delayed and that I would not be arriving until 2am at the earliest. Whoever I spoke to on the phone said that would be fine, someone would be there to let me in and give me access to my room. When I got there, no one was at the front desk, some alarm was going off, and when the hostess finally showed up, she immediately said "We're booked." In the end I was denied my reservation, the hostess was extremely unfriendly and unhelpful. She didn't offer me anything, and I was charged as a no-show. I had to rebook my weekend stay at a completely different hotel, and honestly I'm glad I did. Don't give these people your money, they don't deserve it.

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2

Keisha

21. Juni 2024

·

Aufenthalt am 2 Nächte

First i waited 30 minutes for someone to check me in. There were people hanging everywhere and just a bad vibe. Very unsatisfied

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Die Lage ist günstig in der Nähe der Galleria mit guter Anbindung an Restaurants und Einkaufsmöglichkeiten; einige Gäste erwähnten Lärm von der Autobahn.

Gastronomie

Das Frühstück ist an mehreren Tagen sehr eingeschränkt oder nicht verfügbar, manchmal gibt es nur Kaffee oder Müsli und gelegentlich wird es überhaupt nicht angeboten.

Monat	Durchschnittspreis
Januar	78 $
Februar	88 $
März	107 $
April	93 $
Mai	101 $
Juni	162 $
Juli	114 $
August	87 $
September	93 $
Oktober	91 $
November	87 $
Dezember	77 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $75	15 $69	16 $70	17 $74	18 $74	19 $74
20 $73	21 $74	22 $74	23 $74	24 $74	25 $74	26 $73
27 $93	28 $94	29 $105	30 $106

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $92	2 $100	3 $100
4 $93	5 $92	6 $92	7 $92	8 $92	9 $136	10 $135
11 $93	12 $93	13 $92	14 $92	15 $93	16 $100	17 $100
18 $93	19 $92	20 $92	21 $92	22 $92	23 $101	24 $101
25 $93	26 $86	27 $86	28 $86	29 $87	30 $113	31 $109

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Monatliche Durchschnittspreise

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Standort

Zimmeroptionen

Studio

Deluxe-Studio

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Was Gäste sagen

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Check-in-Anleitungen

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