Name: SureStay Plus by Best Western San Antonio Fiesta Inn
Address: 13535 I-H 10 West, Northwest Side, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: $54–$118 per night
Rating: 7.8

What guests think

At SureStay Plus by Best Western San Antonio Fiesta Inn, many guests appreciate the convenient location for Six Flags, shopping, and dining, friendly staff, and the attractive pool area, but reviews repeatedly note dated rooms, inconsistent cleanliness, and maintenance issues.

Breakfast is available but frequently limited in variety or replenishment, with some positive mentions. Guests also report a refundable deposit at check-in, occasional elevator limitations, and ample parking. Expect an affordable, older motel-style stay best for short, budget-minded trips.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool is a highlight for many, though a few found it cloudy or unclean; parking is ample. Older, motel-style layout with limited elevator access reported.

Related guest reviews

10

virginia

Jun 27, 2024

·

Stayed 7 nights

The stay was great. Nice room, clean and comfortable. The hot breakfast was fine and dining area was very well maintained. We enjoyed the large clean pool. Wish there was a hot tub though. Parking was adequate but there is a lot of traffic, and it can take time to get back out on the highway as it's a frontage road next to the freeway. That said if we travel to this area again, we would definitely stay here again. Lots of restaurants' close by too.

10

Mioxoty

May 20, 2024

·

Stayed 3 nights

Clean, safe, and quiet! The pool area is beautiful at night! Staff was friendly.

8

Alan

Jun 20, 2023

·

Stayed 1 night

Check in was good and staff was pleasant. Room was clean wirh comfortable beds. Kids were pleasantly surprised. Dis not have an elevator.

10

Jason

Sep 1, 2025

·

Stayed 2 nights

Convenient clean spot for families. Pool was in center of hotel and my kids loved it. Close to fiesta Texas and lots of restaurants and stores. Very comfy beds and good safe parking.

2

Linda

Mar 8, 2023

·

Stayed 2 nights

They should not be open!!! The elevator is inoperable because they DO NOT HAVE A PERMIT from the city, state, county!

10

Bryanna

Sep 4, 2025

·

Stayed 2 nights

pool was very pretty and staff was very nice and helpful. close to lots of shopping!

10

Pedro

Nov 26, 2025

·

Stayed 2 nights

Great stay. Close to many restaurants and options. Also HEB by for getting supplies fro refrigerator and microwave you have in the room. Easy access to many visiting sites. Free breakfast and good looking and maintain pool.

8

Lucia Catalina

Jul 2, 2025

·

Stayed 1 night

The pool was marvelous and the rooms were great. The only thing I didn’t like was the bathtub water took forever to go down. Other than that it was great.

10

Rodney

Aug 25, 2024

·

Stayed 1 night

Although this property was quite old, it was kept up very nicely. Good front desk clerk. Very clean room. Nice towels! Beautiful pool area.

10

Jessica

Jun 17, 2025

·

Stayed 3 nights

The staff was very welcoming and the beds and pillows were great not to mention an amazing swimming pool.

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Cleanliness

Feedback is mixed: some found rooms and grounds clean, but many cite bathroom mold or stains, odors, thin or smelly linens, and occasional pests.

Related guest reviews

4

Jennifer

Apr 28, 2025

·

Stayed 3 nights

Run down DIRTY. 1st room had pubic hair in bed and FECES/POOP smeared on the outside bowl of toilet. Got another room but only improvement was no poop. I think. Lol. No pool maintenance, lots of bugs and leaves etc. Very dirty elevator. Even gave me a used and dirty sleeve for my key cards at check in...DEFINITELY DO NOT RECOMMEND. Its a 50$ per night motel experience that I paid double for on a Discount site.

2

Qinghao

Nov 21, 2023

·

Stayed 1 night

Dirty floor, broken stuff not taken care of, mold on the wall, hair and private part hair on in the tub. Extremely dirty tub. Nasty bed. Broken and dirty toilet.I would give a negative comment if possible. Saw a bug in the room and scared my little kid. Very disappointed that this was a best western plus. It was no where near the quality of other best westerns.

10

William

Sep 5, 2025

·

Stayed 1 night

Clean room. Clean property. I was impressed. Will stay again.

4

Kristie

Mar 9, 2024

·

Stayed 4 nights

The staff was nice, and for that I feel a little bad writing this review, but it is the truth. I have no idea how this hotel could be rated as very good on Expedia. The only good feature was the pool and it was ice cold and hadn’t been cleaned in a while. My kids fished out the bugs with a net. LOL. The room was not clean and I was highly concerned there were probably bed bugs. I removed the old blanket and sanitized the sheets myself. The shower had mildew and hair on the wall. The toilet hadn’t been cleaned. The carpet is very old and gross. The tv remote didn’t work. I was told by the front desk to stand and manually change the channel. No sidewalks outside so you can not walk anywhere as the hotel is right next to the freeway. Breakfast extremely limited. Microwaved sausage and eggs. 7-9am only. The maids and staff seem to enter rooms freely. As if all of that wasn’t enough there was a pre scheduled entire hotel power outage from 9am-2pm which we were not informed off until our arrival from out of town and not offered any sort of a refund. Would not recommend.

10

Christopher

Nov 5, 2025

·

Stayed 2 nights

Nice and clean

2

Qinghao

Nov 22, 2023

·

Nasty floor. A lot of mold on the wall. Nasty. Terrible service!!! Bug on the floor.

4

Oscar

Aug 8, 2024

·

Stayed 1 night

Was a fast check in and room looked clean until we got settled in and then the roaches started to come out 😭

4

sweety

Apr 24, 2025

·

Stayed 1 night

Sadly, our stay was not what we hoped for. While the staff was friendly and tried to be helpful, the room itself was in poor condition. The bathroom had mold, there was no soap or shampoo, and the shower head barely worked. The towels provided were terrible—thin, old, and honestly worse than wash rags. They didn’t feel clean at all, which was really disappointing. For the price, we expected a much higher standard. Hopefully, they take this feedback seriously and make improvements.

2

Angela

Jul 3, 2023

·

Stayed 1 night

The property appearance is filthy. Room is hot stuffy. Check in was ok. Hair in tub. Tried taking a shower but within a few minutes tub was holding water with plug wide open. Toilet with pink black line. Unsavory looking men hanging out in parking lot. Just get gross!

4

Angel

Jun 30, 2025

·

Stayed 2 nights

Although this was close to the theme park we were visiting, it is not something I will go back to. The bathroom was very dirty from the toilet to the mold in the bathtub and on the walls. We did not use it at all! The blinds by the door were broke which means people could look into our room. Also the gate was down which we were unable to park in front of our room. The breakfast was just okay. Basic stuff.

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Rooms

Rooms are dated and basic but generally comfortable, with many noting good beds. Some mention highway or pool noise and AC or heating that struggles at times.

Related guest reviews

10

Gaston

Jun 15, 2023

·

Stayed 1 night

Everything was nice. It is by the highway but I took a room in the back of the building and it was one of the quietest rooms I’ve ever had.

10

Irma

Feb 21, 2025

·

Stayed 3 nights

Room was very spacious, and the bed was comfortable. Only downside was not too much options on the breakfast, but it alright

8

Gabriel

Oct 4, 2024

·

Stayed 1 night

It is fairly close to Fiesta Texas and and was surprisingly quiet for being next to a busy highway.

10

Jose

Feb 7, 2025

·

Stayed 3 nights

Room was clean and looked professional. Strong water pressure. No allergens. Had fridge, hair dryer, shampoo & conditioner, alarm clock, TV (thought didn't turn on), ice machine nearby, free fresh continental breakfast 7am to 9am, no crackheads or thieves in or around; highways across the street; quiet; clean bedding; strong AC; felt safe. Great value! Would def stay here again!

8

mithun

Jan 10, 2025

·

Stayed 1 night

Room condition was great … breakfast was good compared to the hotel price … location good … only one issue we faced - the AC was not working properly .. it was very cold on december end and the heater was not working properly …

10

Jason

Sep 1, 2025

·

Stayed 2 nights

Convenient clean spot for families. Pool was in center of hotel and my kids loved it. Close to fiesta Texas and lots of restaurants and stores. Very comfy beds and good safe parking.

4

Erika

Jul 26, 2024

·

Stayed 5 nights

The rooms were really dark and outdated. The carpet was stained. The beds were uncomfortable with very thin linen. The first room I had the key wouldn't work, the sink was broke and the shower had no hot water. They did switch me over to another room, but that room had light fixture that didn't function and the TV remote didn't work (the carpet was even more stained). This hotel is definitely in need of maintenance and remodel.

10

Surya

Jul 30, 2025

·

Stayed 2 nights

Room was clean, bed was comfortable, A/C worked well, plenty of parking. No issues

6

Jack

May 30, 2023

·

Stayed 1 night

The customer service is excellent as is the location. The room and the building itself are not. First of all, let's call it what it is, a MOTEL. Not a hotel. Google the difference between the two. That makes it feel pretty sketchy. We stayed there with our kids and I was worried about the large window facing the parking lot on the first floor. As for the second floor, well, it's a Motel, so there are no elevators either. The guest seemed to all be families staying there to go to Fiesta Texas, so that was comforting. The tub was old and worn out, so we opted not to use it. Our daughter found a small cockroach in bathroom too, but it was not as scary as the flying cockroach that flew towards my wife outside the night we check in! Breakfast was decent, but it's a very small area and it was a busy time, so overly crowded.

8

julieann

Jun 30, 2023

·

Stayed 1 night

One week night stay. Stay was what we expected. However, First room was hot as air was not turned on. We ended up changing rooms as at over 100 degree temps, I didn’t think room would ever cool enough. 2nd room was good. We really just slept and didn’t spend much time in the room.

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Service

Staff are often friendly and helpful at check-in, with quick room moves when needed. Several guests mention deposit requirements and occasional rudeness or slow communication.

Related guest reviews

10

Jenifer

Jun 16, 2025

·

Stayed 1 night

Staff was so nice and friendly!

6

Elliot

Jul 16, 2023

·

Stayed 1 night

Everything was great and staff nice, however I was required to put down a $100 cash deposit and I noticed other stayers were not. Not sure why I was chosen to… Was it because I booked through a travel site?? Who knows.

10

Erick

Oct 26, 2024

·

Stayed 2 nights

Always like staying there. Very friendly staff

10

Grace

Aug 10, 2023

·

Stayed 2 nights

The gentleman at the front desk was extremely helpful and kind. It was easy to check in and he was very helpful. And make sure that we knew everything and where everything was at.

10

Keenon

Jan 10, 2025

·

Stayed 2 nights

Great staff. Very attentive.

8

Jessica

Feb 19, 2024

·

Stayed 3 nights

3 night stay while in town. Can’t complain too much because the price was great. Only complaint is that upon check in there was a $150 incidental fee added to my card. Lady said it would fall off within an hour upon check out. Once we checked out the guy at front desk said it would be 3-4 days.

6

Ricardo

Jul 16, 2025

·

Stayed 2 nights

I didn't like the staff manners, behaviors. And they request a 100 dollars deposit which is not common and it didn't inform while doing the reservation. For these two reasons I will not come back again.

10

Travis

Nov 17, 2023

·

Stayed 1 night

Really nice people running the place and the hotel was very clean, proper for business or other travel. If needing a hotel in this area in the future, I would stay here again. And the price was fantastic.

10

Rudy

Jun 28, 2025

·

Stayed 2 nights

The moment I walked in I was greeted with the friendliest/welcoming smile. She made me feel right at home

6

Shelby

Feb 17, 2023

·

Stayed 1 night

The manager was insanely rude. Hotels.com messed up my booking and didn’t book it in their system but he could see it in the back in and rather than just take care of it for me he called and got nasty with hotels.com and then proceeded to turn on me and chew me out about how I should never book through a third party and always do the hotel a favor and book direct after it took me 45 minutes to check in and I was late to where I was going. It wasn’t until my husband came in to see what the heck was going on that the manager took a different tune. I really don’t appreciate when people whose culture don’t show women the same respect they do men are left to be in customer service positions and the company doesn’t hold them accountable to be respectful. Best Western is also getting contacted directly because his behavior wasn’t acceptable.

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Location

Very convenient for Six Flags/Fiesta Texas, La Cantera, UTSA, and nearby restaurants and stores, with easy highway access. A few note traffic noise or tricky exits.

Related guest reviews

10

virginia

Jun 27, 2024

·

Stayed 7 nights

The stay was great. Nice room, clean and comfortable. The hot breakfast was fine and dining area was very well maintained. We enjoyed the large clean pool. Wish there was a hot tub though. Parking was adequate but there is a lot of traffic, and it can take time to get back out on the highway as it's a frontage road next to the freeway. That said if we travel to this area again, we would definitely stay here again. Lots of restaurants' close by too.

10

Mickie

May 24, 2024

·

Stayed 1 night

Conveint location

8

Gabriel

Oct 4, 2024

·

Stayed 1 night

It is fairly close to Fiesta Texas and and was surprisingly quiet for being next to a busy highway.

10

Jason

Sep 1, 2025

·

Stayed 2 nights

Convenient clean spot for families. Pool was in center of hotel and my kids loved it. Close to fiesta Texas and lots of restaurants and stores. Very comfy beds and good safe parking.

10

Erica

Aug 7, 2023

·

Stayed 1 night

Very convenient. Near an HEB, Starbucks, 2 miles from La Cantera Mall which was a plus!! Highly recommend if your wanting a hotel near La Cantera Mall!!!

10

Bryanna

Sep 4, 2025

·

Stayed 2 nights

pool was very pretty and staff was very nice and helpful. close to lots of shopping!

8

Bianca

Mar 23, 2025

·

Stayed 2 nights

Good area to stay in. Hotel was nothing fancy, but enough. Staff was very friendly and beds were comfy. AC worked great and pool was nice. Getting out of the parking lot to the interstate is difficult because of construction but overall would stay here again.

10

Janice

May 6, 2024

·

Stayed 2 nights

It was close to everything such as shopping and restaurants. The staff are super helpful.

10

Pedro

Nov 26, 2025

·

Stayed 2 nights

Great stay. Close to many restaurants and options. Also HEB by for getting supplies fro refrigerator and microwave you have in the room. Easy access to many visiting sites. Free breakfast and good looking and maintain pool.

10

Rosa

Jul 14, 2023

·

Stayed 1 night

Great location and service

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Dining

Hot breakfast is offered but commonly described as limited, with items sometimes cold or not replenished; a few guests enjoyed it.

Related guest reviews

6

Joseph

Jun 18, 2024

·

Stayed 1 night

Pretty poor “breakfast” selection. Very minimal.

8

Daniel J

Jun 3, 2024

·

Stayed 2 nights

Breakfast was very small

6

Shelley

May 19, 2024

·

Stayed 1 night

I could not believe how dusty the night stand was nor the top of tv. If anything had wood on it it was dusty. A channel guide for the TV would have been nice since I had no clue what news channel were for SAT. Now let's go to the breakfast, the scrambled eggs were cold along with the sausage. The coffee machine wasn't working on all choices. I was hoping for a nice hot breakfast.

6

Robert

Jun 3, 2025

·

Stayed 1 night

Refrigerator not cold enough, toilet didn't flush, hard to turn shower knob, no waffle syrup, breakfast cold

10

Chauncey

Apr 5, 2025

·

Stayed 3 nights

Nice breakfast friendly staff

6

Kim

Mar 24, 2024

·

Stayed 2 nights

Breakfast was terrible. Very limited selection. Pool was dirty and cold

8

Patricia

Dec 14, 2025

·

Stayed 1 night

The scrambled eggs were very dry, there was no bread for the 20+ minutes we were sitting there eating. It was only as we were finishing our food that bread was put out. there were also no biscuits either. Very little selection.

10

Khoa

Mar 27, 2025

·

Stayed 1 night

Rooms cleanliness could be better, i.e. air conditioner and bed headboards, but was clean enough overall. Pool was clear, but filled with tree leaves. Area felt safe and quiet. Many restaurants and shopping centers were close by. Host staff was super friendly and thorough with service. Breakfast was great! Overall, it was a good choice to stay at this place. I recommend it.

6

jonathan

Oct 5, 2025

·

Stayed 7 nights

Hotel has seen better days. Not much of a selection at breakfast. Cost of room and location main reason picked this hotel. Staff friendly and met our needs.

4

Marilyn

May 3, 2025

·

Stayed 5 nights

We went through 3 rooms before we found one that the door worked and didn’t smell like smoke. The ice machine was broken. Breakfast was dismal, where most hotels have an assortment of bagels, muffins etc. they had white bread and wheat bread. The coffee cups did not have lids that fit. It took me two lids to figure that out.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$79
February	$67
March	$68
April	$65
May	$71
June	$54
July	$64
August	$59
September	$57
October	$63
November	$57
December	$54

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $66	15 $65	16 $60	17 $60	18 $67	19 $61
20 $54	21 $58	22 $63	23 $60	24 $63	25 $68	26 $68
27 $58	28 $63	29 $63	30 $63

Su	Mo	Tu	We	Th	Fr	Sa
				1 $65	2 $117	3 $118
4 $63	5 $63	6 $64	7 $63	8 $64	9 $63	10 $63
11 $63	12 $64	13 $64	14 $65	15 $63	16 $71	17 $71
18 $64	19 $65	20 $64	21 $65	22 $63	23 $68	24 $68
25 $63	26 $66	27 $66	28 $63	29 $66	30 $69	31 $72

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 2 Queen Beds, Refrigerator & Microwave

Suite, 2 Bedrooms, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about SureStay Plus by Best Western San Antonio Fiesta Inn

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