Name: The Emily Morgan San Antonio - a DoubleTree by Hilton
Address: 705 E Houston St, San Antonio, Texas, United States of America, San Antonio, Alamo Plaza, US
Price range: $130–$355 per night
Rating: 8.43

What guests think

At The Emily Morgan San Antonio - a DoubleTree by Hilton, travellers praise the walkable Alamo-side location and friendly staff, while noting aging facilities with recurring pool closures, elevator delays, HVAC or hot water problems, and paid valet-only parking.

Rooms range from spacious with views to small or dated, with recurring AC control quirks, firm mattresses, see-through bathroom doors, occasional street noise, and unreliable outlets. Dining feedback is mixed: some enjoyed meals, but many found the breakfast overpriced, room service limited late, and bar/restaurant hours or staffing inconsistent. Expect a historic, central stay with standout service and some trade-offs in maintenance and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show repeated disruptions: pool closures, elevator outages or delays, and occasional hot water or WiFi problems. Parking is largely valet and pricey, and on-site dining/bar hours can be limited late.

Related guest reviews

8

James

Nov 8, 2023

·

Stayed 3 nights

Hotel was great except room service closes 30-60 minutes early each night without notice. Their After hours menu opens about an hour later than the stated time, so don't try to order any food from 9:30PM-11:00PM, you won't get it.

2

Rohit

May 19, 2024

·

Stayed 1 night

When we checked in, there was no hot water, so we had to take cold showers. The jacuzzi was not working, the Wi-Fi was down, and the pool was under maintenance. I booked this for our honeymoon night, but it turned into a horrible experience with no proper communication from the hotel. I contacted Expedia, and a representative named Wuhan tried to reach the hotel but couldn't get in touch. He raised a service request and informed me that someone would contact me within 72 hours to process a refund. I paid $200 for my honeymoon, and I was unable to enjoy it.

10

Jan

Aug 31, 2025

·

Stayed 2 nights

Overall a great stay although it would’ve been nice if we would’ve known that there was only one working elevator and the swimming pool was being repaired for our stay, but the staff was excellent.

8

Magdalene

Mar 16, 2025

·

Stayed 1 night

This hotel is beautiful with great views. The only issue we had was that we tried to order room service after 10 and we were told the start arrive a little after 11. We tried several times after 11 and no one still answered. Also- there is no parking and valet is $55.

6

Mark

Mar 15, 2025

·

Stayed 1 night

Waited over 25 min to get an elevator trying to checkout. Elevator was full every time it opened on the 3rd floor, super slow as well, eventually got tired of waiting and used the emergency exit stairs.

8

Linda

Nov 23, 2025

·

Stayed 1 night

Some suggestion- for the price of parking would be nice to get assistance with bags or at least help with opening heavy front door. AC vent in restroom could use some cleaning. Blow dryer definitely needs cleaning/disinfecting — sticky to touch, grimy. Overall comfortable stay. For those who appreciate a firm bed this will deliver. Not so good for recently replaced hip. Clean. Friendly staff.

8

Cynthia

Jun 12, 2024

·

Stayed 1 night

Everything was nice but the pool was closed that wasn’t on the website when I hooked it

6

Gabriela

Aug 3, 2025

·

Stayed 2 nights

Historic building, great location. However it is not well maintained. The swimming pool is closed for maintenance(it looks like it has been on maintenance for a while), only 1 elevator working for the whole place, lobby doesn't like it has been cleaned for a while ( we found a margarita glass on one of the tables that has been on a table for so long that you couldn't move it), ice machines broken, the service at the restaurant for breakfast was very poor, bedding at our bedroom was dirty and stained.

6

Vicente

Aug 3, 2025

·

Stayed 2 nights

Elevator out of order making long waits for moving freely. Service elevator was available but didn’t help. First morning no hot water for my families shower (4 of us).

8

Indira

Jun 25, 2024

·

Stayed 2 nights

Is a good hotel, and my view was nice in front of The Alamo, my only concern was that the pool was closed and they weren't aware of this on the website. Valet parking is a little pricey but was worth it because the hotel is a walking distance of downtown. The breakfast is too expensive (21.00) and served the same free option breakfast as other hotels. I chose IHOP which is just 5 minutes distance from this hotel. Customer service is very good they gave me a late checkout at 1 pm. Very spacious room and the beds were comfortable. Definitely, I will come back when the pool is ready to use :)

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Cleanliness

Cleanliness feedback is mixed: many guests found rooms clean, but others reported missed housekeeping (leftover items, dust), worn or moldy bathroom areas, and occasional issues with linens or fixtures.

Related guest reviews

10

gina

Jun 4, 2025

·

Stayed 3 nights

All staff was pleasant and helpful. Property was clean and well maintained

8

Dan

Nov 12, 2023

·

Stayed 3 nights

Just needs to be deep cleaned. The shower head was not working properly and the window in the shower wouldn't stay shut.

8

DEBORAH

Oct 21, 2024

·

Stayed 1 night

The property is beautiful and we loved the historical qualities. Howver, Not only did the valet service not offer to assist with my family's luggage, we found a fake fingernail in the middle of our floor and a dried up contact on the nightstand. Then the lovely modern walk-in shower ran water into the middle of the bathroom floor getting everything wet.

6

laura

Oct 18, 2025

·

Stayed 2 nights

The room was not thoroughly cleaned before arriving. There was dried up contact lenses left on the nightstand from the previous occupants as well as leftovers in the little fridge. Also, it didn’t seem like the hardware from the shower was cleaned well. One of the few hotels that I’ve had to stay at that does not offer free breakfast. Ended up paying I believe $22.95 per person for a breakfast that most hotels would offer for free.

6

Karla

Nov 27, 2023

·

Stayed 1 night

The shower had moldy grout it was disgusting the decor for the rooms was super old and worn and parking is a pain but the vallet is great the smell in the hallways is not the best

6

Danielle

Oct 11, 2024

·

Stayed 3 nights

Lovely old hotel. Room was dusty though

6

Gabriela

Aug 3, 2025

·

Stayed 2 nights

Historic building, great location. However it is not well maintained. The swimming pool is closed for maintenance(it looks like it has been on maintenance for a while), only 1 elevator working for the whole place, lobby doesn't like it has been cleaned for a while ( we found a margarita glass on one of the tables that has been on a table for so long that you couldn't move it), ice machines broken, the service at the restaurant for breakfast was very poor, bedding at our bedroom was dirty and stained.

8

Alejandra

Nov 3, 2023

·

Stayed 2 nights

I liked the quietness of the hotel…guest weren’t noisy or loud .. at least not in the floor we stayed. But the bathrooms weren’t that cleaned & the room had a moldy & damp smell. The rugs were dirty & just very old & outdated.

10

Shelita

May 10, 2025

·

Stayed 2 nights

Property was very clean and with in walking distance of a lot of things to do. Staff was friendly and helpful too!

10

Steven

Aug 9, 2025

·

Stayed 2 nights

Excellent hotel. Comfortable rooms and helpful staff.

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Rooms

Rooms vary widely: some are spacious with views and quiet, while others feel small or dated. Recurring notes include AC/thermostat quirks, firm mattresses, see-through bathroom doors, loose outlets, and some street noise.

Related guest reviews

8

Erika

Jun 15, 2025

·

Stayed 1 night

Restroom doors are transparent. You can see the other person dressing and showering silhouette. Not private at all.

10

Scott

Jul 5, 2025

·

Stayed 1 night

The AC was absolutely frigid and we were unable to meaningfully control it without just shutting it off. The entire staff was extremely professional and welcoming.

6

Charles

Feb 18, 2025

·

Stayed 2 nights

The beds were somewhat stiff, the plugs on all the lamps were so old some of our charger plugs and accessories would not work. Very lose plugs all around.

8

Ken

Mar 10, 2023

·

Stayed 1 night

We were on the 4th floor with a view of the Alamo. There was quite a bit of street noise at night. Sometimes it sounded like cars were racing.

10

Roger

Feb 24, 2023

·

Fantastic location and perfect views out my window on the eighth floor.

8

Theresa

Apr 2, 2025

·

Stayed 3 nights

I loved this building, it has retained is beauty and feels like walking into history. For those reviews criticizing the older style carpets and lack of updates; I say hogwash! Stay somewhere else. There are lots of options close by. The staff at the Emily Morgan so attentive and ready to serve a guest with what ever they require to make their stay comfortable. This property is walkable, easy access to food and shopping. I did take 1 star away because of the thermostat. I could not adjust the room temperature independent of a maintenance worker. To his credit, when the room was too warm he responded quickly but then the room was too cold and again, i could not adjust the thermostat. This could have been my room only? Roon 411. Or all rooms, im not certain. If I stay again and have the same issue, ill be calling maintenance serval times daily for thermostat adjustment. To be clear, I loved this property, i appreciated the architecture and preservation of history. The staff is amazing.

6

Juan

Apr 27, 2025

·

Stayed 3 nights

Wife found bug in shower to begin with, the view from our room was horrible, looking into and old empty pool and to other balconies. Also the room was pretty small. The room seemed like it was put together just to make it work but definitely not worth the money. Needless to say we won't be staying here again. The staff was great though.

6

Carrie

Nov 5, 2024

·

Stayed 1 night

It was a good location but the room was small and dark. Also the check in was confused about which room I was in. Elevator was very slow.

10

Reynaldo

Nov 9, 2025

·

Stayed 1 night

Check in is always pleasant and fast. Staff is welcoming. Rooms are spacious.

4

sherri

Jul 29, 2023

·

Stayed 2 nights

I booked two king bed rooms. Our friends room was spacious and very nice. Our room was so small the bed was practically up against the wall and my husband had to crawl to the end of the bed to get out. We had no closet, no refrigerator and the bathroom was terrible. I would not recommend this hotel.

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Service

Service is frequently praised as friendly, welcoming, and helpful, with quick check-in and problem solving. A few reviews cite billing issues, delayed room readiness, or inconsistent responses.

Related guest reviews

10

Mauro

Jan 31, 2025

·

Stayed 1 night

Had some issues with check-in due to computers being down, and I noticed an overcharge for breakfast after I left. However, overall, it was a great hotel experience!

10

Marisa

Nov 11, 2025

·

Stayed 1 night

Staff greeted us with warm cookies. Our room wasn't ready and they upgraded us to one that was and was larger than ours. Valet guy was super nice. Hotel is clean, very charming. Loved the feel of it

2

Annette

Jul 23, 2023

·

Stayed 1 night

Check in was at 4pm when I arrived at 4:45pm the rooms were not ready. I was told they were cleaning both rooms at the time. We were to wait another 30minutes for check in . 5:35pm came around and still not ready. 5:50pm one room was ready. Again told the other room would be ready in minutes. 7pm came around room was still not ready. We went to dinner. When we arrived after 8pm the room was still not ready. This was the worst experience. Finally when we settled into 2nd room we only had one hour to enjoy the swimming pool. Never again will I spend time at this hotel !

10

Stephen

Aug 21, 2025

·

Stayed 2 nights

Staff was very helpful with anything you needed.

10

JANET

Oct 24, 2023

·

Stayed 1 night

This is one of the greatest hotels I've ever stayed before. I had a top floor room and a stunning view of downtown San Antonio. It did not disappoint. The service is amazing from the valet guys to the front desk to the bar. The staff is always willing to help. I look forward to returning soon.

8

Maxine

Jun 18, 2023

·

Stayed 2 nights

Nice hotel, but there’s room for improvement, Phill, the check-in clerk, was attentive & followed-up twice. Valet was fast at fetching the car. Hotel smells amazing. Room is comfy, and you’ll enjoy breezy cool air conditioning (you have to hold the temp button down for a couple seconds to change temp). Water temp and pressure is good. Room fridge keeps drinks icy, which was a nice surprise. Hotel is quiet. But, it’s running on a skeleton crew and hotel is a little dated (2000s Tuscan trend colors with glass, barn doors for the shower area was a odd). You get a private water closet, but the glass doors don’t provide proper privacy. Plus, there are gaps depending on how you shut them, so if you are modest, get your own room. Apparently, there’s a labor shortage because there was no bell hop to load and transport luggage. My elderly mother and I were loaded and unloaded all of our luggage on arrival and departure. Only one valet helped with my rolling brief case the second day. No luggage cart available on check out, so we had to take all our pieces to the car. The valet brought the car keys to the concierge desk & then didn’t help take luggage to the car. It was bizarre, and yes, I tipped every time. We tried to order an in-room snack off the late menu, the binding of the notebook in this room was crumbling apart, which is gross. And, no answer—ever. Ordered Dominos, which took a solid hour. Not the end of the world but inconvenient. Housekeeping at request only.

10

Anna Maria

May 22, 2025

·

Stayed 3 nights

Great service , Rudy and Tonie at front desk were amazing. Lovely hotel .

10

Ryan

Apr 21, 2025

·

Stayed 1 night

Rodolfo at the front desk was friendly and very helpful. When the key card machine was needing to be reset he took us the the room to get settled and brought the keys a short time later. Which had been upgraded which was extra special as it was my wife and my anniversary

10

Reynaldo

Nov 9, 2025

·

Stayed 1 night

Check in is always pleasant and fast. Staff is welcoming. Rooms are spacious.

2

Kenneth

Mar 10, 2025

·

Stayed 2 nights

The young lady that checked me into hotel was rude and not accommodating to my having a previous reservation and simply had me run my card for what i was told to be just for incidentals which ended up being for full amount of my stay which was prepaid through 3 party vendors already. Thus, charging my bank account twice the amount for the stay and being rude on top of it.Upon calling back to get the accounting straight i am told there is no compensation and that my money will be returned in approx. 5 to 10 business days. I feel i am out my money for 2 weeks i should be compensated for something or discounted stay and return more than just the double pay. Apparently, they do not rely on repeat business and do not need my money anymore. BEWARE OF RUDE STAFF AND DOUBLE CHARGES.

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Location

Excellent, walkable location across from the Alamo and near the River Walk. Some note nearby construction and occasional panhandling or street activity.

Related guest reviews

10

Arcelia Carbajal

Jan 27, 2025

·

Stayed 1 night

I liked the location of the hotel but it needs to be remodeled. There were a lot of homeless people in the area.

10

Diane

Apr 21, 2025

·

Stayed 3 nights

The hotel is conveniently located to downtown attractions. We could easily walk to nearly all the San Antonio major attractions. The room was well designed. I liked having a refrigerator to keep water cold daily. Bathroom was large. There is a restaurant in the lobby.

10

Bo

May 11, 2025

·

Stayed 3 nights

Excellent location

10

Donald

Jun 8, 2025

·

Stayed 2 nights

Great old Historic Hotel. Staff were superb! Love the views and convenient to everything downtown and the Riverwalk.

10

Marcos

Mar 6, 2023

·

Stayed 3 nights

Great location! Easy walk to the conference center, the Riverwalk and local restaurants.

8

Ana

Jul 23, 2025

·

Stayed 1 night

Right across the street from the Alamo in the heart of downtown.

8

Jeffrey

Aug 22, 2025

·

Stayed 2 nights

Located across the street from the Alamo and just a couple blocks from River Walk.

10

Zackery

Feb 20, 2025

·

Stayed 2 nights

The distance to the Alamo, and therefore most of the main area of San Antonio, is hard to beat. My two gripes about this hotel are very simple. The first is the construction going on by the Alamo which complicated travel in that direction and will be going until 2027/2028, but it's not forever. Second, the age of the hotel showed with the elevators. Only two for the whole building to use and one went out of service.

10

Sarah

Mar 7, 2023

·

Stayed 1 night

We loved The Emily Morgan! The check-in process was a pleasant experience, and we also loved the later checkout policy. And oh, the charm and location of that beautiful hotel! We loved being able to walk to dinner and feel that we were in a safe, clean area. Everything we wanted to access was convenient and close. Thank you for a great stay!

10

Phillip

Oct 7, 2023

·

Stayed 1 night

Great location near the Riverwalk and Alamo. The staff were friendly and attentive.

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Dining

Dining is inconsistent: several guests enjoyed breakfast or dinner, but many found the buffet overpriced, food quality uneven, room service unavailable late, and bar/restaurant hours limited or understaffed.

Related guest reviews

8

James

Nov 8, 2023

·

Stayed 3 nights

Hotel was great except room service closes 30-60 minutes early each night without notice. Their After hours menu opens about an hour later than the stated time, so don't try to order any food from 9:30PM-11:00PM, you won't get it.

10

Grace

Dec 31, 2024

·

Stayed 1 night

A beautiful hotel that oversees the Alamo museum. Staffs are friendly and welcoming. Buffet breakfast ( need to pay) is delicious and fresh.

10

Donna

Nov 14, 2024

·

Stayed 5 nights

Service was good, but no place to get a drink or something to eat from 10: am to 6: pm. Also the bar was very understaffed.

6

laura

Oct 18, 2025

·

Stayed 2 nights

The room was not thoroughly cleaned before arriving. There was dried up contact lenses left on the nightstand from the previous occupants as well as leftovers in the little fridge. Also, it didn’t seem like the hardware from the shower was cleaned well. One of the few hotels that I’ve had to stay at that does not offer free breakfast. Ended up paying I believe $22.95 per person for a breakfast that most hotels would offer for free.

6

Sabina

Jun 28, 2024

·

Stayed 4 nights

Almost everything was good about this place. The smell when you walking in was great! Our room wasn’t the room we had booked but it was clean. DO NOT HAVE THE BREAKFAST! We spent 55$ on moldy fruit and over cooked eggs. Coffee station in the dining was messy.

8

Magdalene

Mar 16, 2025

·

Stayed 1 night

This hotel is beautiful with great views. The only issue we had was that we tried to order room service after 10 and we were told the start arrive a little after 11. We tried several times after 11 and no one still answered. Also- there is no parking and valet is $55.

6

Terry

Aug 17, 2024

·

Stayed 1 night

The Emily Morgan is quite beautiful, inside and out. Literally across the street from the Alamo. The room was comfy, but TINY. No shampoo in the shower dispenser, and a random towel hanging off the bathroom light. The service at the bar was great as well as the drinks. Breakfast buffet was blah.For $25 we expected more than the typical hotel free breakfast. Only CoffeeMate (gross) for coffee,which we had to ask several times for.Service for breakfast was practically non-existent. Valet guys were nice!

10

Evan

Mar 17, 2025

·

Stayed 3 nights

Literally across the street from the Alamo, walking distance from anywhere in downtown San Antonio. The breakfast was great, dinner was amazing also! Staff is super friendly!

10

Amy

Aug 1, 2025

·

Stayed 2 nights

loved this property! Affordable, quiet and private. quality bedding and just amazing breakfasts. will definitely put on our itinerary for next time. gorgeous property. Staff friendli and so helpful.

6

Melissa

May 26, 2025

·

Stayed 3 nights

The history of the hotel is fascinating and the location is wonderful but otherwise not worth it. They do not have a working pool as advertised, and have you walk 2 blocks to a La Quinta to swim, the elevators work sometimes, the key cards stopped working and despite engineering coming to work on them we had to be moved to a different room after the hotel had to break in for us to be able to get our things. The bar is convenient, the coffee is amazing, but the food is terrible and not worth paying for. We’ve stayed at the Crockett and the Menger and unfortunately The Emily Morgan does not compete with either of them.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$128
February	$206
March	$167
April	$186
May	$127
June	$164
July	$133
August	$119
September	$126
October	$155
November	$119
December	$158

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $143	15 $143	16 $199	17 $145	18 $159	19 $170
20 $130	21 $142	22 $166	23 $312	24 $158	25 $256	26 $202
27 $135	28 $149	29 $324	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $139	2 $177	3 $186
4 $139	5 $187	6 $190	7 $177	8 $177	9 $186	10 $201
11 $141	12 $153	13 $153	14 $153	15 $152	16 $229	17 $254
18 $140	19 $145	20 $145	21 $154	22 $204	23 $329	24
25	26	27 $159	28 $159	29 $154	30 $203	31 $355

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Monthly average prices

About this property

Location

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Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

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FAQs about The Emily Morgan San Antonio - a DoubleTree by Hilton

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