Hampton Inn San Antonio-Downtown (River Walk)

The room was clean but the bed was worn down it had a big dip in the middle of the mattress.

The hotel is outdated. Feels old we only had coffee which was fine. The toilet broke we had to call twice and the TV never worked, one day it rained pretty hard which could be the reason.

Hotel was great I booked and website said self parking

The staff was helpful for the most part and facility was clean. Unfortunately, I did not feel that the information about my stay was upfront and honest. After making my reservation and paying for the room when I made the reservation I was told when I arrived that I would have to pay $32 a night for parking and I would have to put down $80 on my credit card to assure that any extra payments would be made. I was taken aback by this and felt that both of these extra payments should have been disclosed in the promotional materials. Also the facility did not at any time disclose to me that my room would not be serviced while I there. There no printed notices and the front desk did not inform me....when I returned to my room in the evening I found that the wet towels were where I left them folded on the floor, the beds were not made, and the room had not been cleaned. When I went down to the desk, they did provide me with clean towels, but I would not have made his reservation had I known that the room would not be serviced and the extra charges would be made. I feel that I was not given honest and upfront information on this reservation....certainly not a reservation I would repeat or recommend.

Very good place to stay parking lot is clean. Parking lot is safe.