Hampton Inn San Antonio Stone Oak

Staff was great. Unfortunately, we did not have breakfast. Clean room. AC worked great.

Needs upgrading and a thorough cleaning. Landscaping was unkempt, weeds and grass at least 2’ tall. Elevators was jumpy and made a loud winding noise. I had to hit floor buttons several times before it registered. Rooms were dark and furniture needed cleaning or replacing. Desk chair was fabric and very stained I would not sit in it. The sheets were hard and uncomfortable. I was very disappointed in the condition of the hotel.

We canceled our stay and asked for a refund. Guy behind the counter with his cap on backwards and wearing a tee shirt gave us a key card to a room with someone in it. The guy in that room said the same thing happened to him. Just glad I was not shot. The hotel clerk gave us a key to another room and it did not work. That’s when I canceled. The property had weeds and grass a foot high. We got a look at the pool on the way out and it was not usable. W My worst experience with a Best Western or any Hotel. I just hope I get my money credited back to my credit card.

The air conditioning could have been cooler I feel.

Very outdated and not very clean feeling. Shower tub was pretty much black at this point from how old it was. Instead of redoing bathrooms they just replaced with screw on shower heads. Beds were not comfortable but not horribly bad either. Place just feels old. When I initially got there, the young guy that checked me in was very accommodating and great vibe. I left for dinner and when I came back there were two cop cars out front (around 9pm). Tried to buy something from back stand but a lady in the lobby told me there was nobody working there. They had been waiting to check in since 6pm, and cops were there to monitor meanwhile they could get an employee from a different Hampton inn. It was just weird. I hope they remodel the place soon. I stay at Hampton inns all the time and this was on the lower side of the quality ones.