Holiday Inn Express Hotel & Suites San Antonio - Rivercenter Area by IHG

Room was clean and the beds were comfortable. Looks like the hotel is going through a renovation, so some areas were a bit dirty/dusty and the common areas were warm. The hot tub was also out of order, which was fine, but having caution tape was a little disconcerting. Location was great for what we needed, but there was some traffic noise. Parking lot is cramped due to construction materials. Staff was nice, and breakfast was hot.

I liked that it was convenient to the Riverwalk and downtown area. However, the pool area was smaller and not as clean. It was unusual to only see one elevator in the entire building..

The parking lot and the pool were a little small, but other than that great place to stay

Stay was awesome, love the location, very clean. I’ve stayed here several times. The parking lot is small and when the hotel is fully booked they only allow one car per room to park. No biggie, there’s plenty of well lit street parking.

The hotel is close to shopping and dining places. The thing i really don't like since we check in late there was no available parking space for us, and there was only 1 elevator in this hotel. But overall the stay was good

This was a reasonably comfortable stay with the major bonus the close location to the train station (arrived in, and left San Antonio by train). The room was spacious. Room and bathroom were nice and clean. A comfortable king bed, nice and quiet and a good sleep. Kitchenette with microwave, sink, fridge, coffee. There was a guest laundry for $2.50 - change and detergent available at reception (detergent in shop). Breakfast included, but only average. Another bonus is the friendly and helpful staff. Convenient powerpoints in a hotel for a change. Convenience shop in reception. 10 min walk to Riverwalk and Alamo. No room safe. Would stay again.

My family of 9 enjoyed our stay. The room was clean and comfortable. The free breakfast was delicious. Enjoyed the pool area but the hot tub was not usable. It was too hot and burn the skin. The place was quiet and relaxing. The customer service was great. I recommend it.

Under construction

The elevator needs to get updated or add an additional one. I was stuck for about 2 minutes. Good thing cell service works in elevator and I had contact with my family.

Close to downtown without being in the midst of the hustle and bustle. Hotel was clean, quiet and comfortable. Breakfast was good. Outdoor pool is not heated and kind of small, but was never busy. Staff was friendly and helpful. We enjoyed our stay.

At least 1 or more piece of each set of bedding was visibly dirty. We asked to replace a blanket and the hotel staff gave us a bed pad instead. The room didn't smell very good either. Not confident that the cleaning staff is doing even the bare minimum. In order to get to the river walk, you have to walk and risk being blocked by a stopped train (happened to us) with no easy way to go around without a very long walk to avoid it and the area has a lot of homeless people so not a safe idea to venture through side streets. The parking was awful as there isn't very much room and some parking spaces barely fit small cars so our SUV was nearly on the line on both sides. If it was free, I wouldn't stay here again.

I was so disappointed when my family and I arrived late at night to this hotel. The lobby didn't look inviting, but we were tired after travel, so we checked in. We had booked a 3-night stay based on the good reviews that I read, however, we quickly left to find another hotel after we got into our room. It smelled like smoke in the hallways on the first floor, there were stains on the carpet in our room, and the metal areas in the shower were extremely rusty. We felt like roaches might start crawling around if we got into bed. We didn't have a chance to look at much more, because we decided to leave.

Hotel was very clean, staff was great. It’s just old. They are doing their best to maintain and update.

Stayed here for a business conference. Building is dated and therefore, rooms are dated. Carpet inside room was gross. Bathroom cleaning needs significant improvement. Bathroom fixtures also needs to be upgraded. Bed was okay. I was too tired to care about the comfort, but personally, it was below par as compared to other Holiday Inn Express' I've stayed at. One consistent thing was, breakfast and service during breakfast. Good selection of breakfast items and was well replenished. Decent location of hotel. It's 12 mins walking to the Henry B. Gonzalez convention centre. I would look for other places to stay at, but would do this if nothing else is available.

The hotel is in a part of town that seems undesirable just upon arrival. There are boarded homes across from the hotel & several homeless people staying outside of Maggot’s meat and produce store. My room was extremely hot when I first walked in & there was an odor in the room that was similar to the hallway. It was a dingy/moist smell. Carpets were dingy, windows were broken, and the overall cleanliness was truly just disappointing. Outside seemed run down and not well maintained as well. Police officers were there most of the day the first day I was there. Not sure what was going on. Positives: The lobby is nice enough, breakfast was included, & the front desk workers were all very nice as well as the staff! Close proximity to down town San Antonio. I don’t think I’d walk it based on the neighborhood but it’s a short 3-5 minute drive to down town. My suite had a kitchen area which included coffee, a microwave, sink and paper towels. There’s also a mini fridge. There was a seating/couch area on one side of the room with a tv which would be great if traveling with kids!! Pool is outside and looked well maintained/clean. They have onsite laundry for those wanting to do their laundry! Overall; it’s an okay stay & a good option.

The staff were amazing at this facility but for the price the tub had huge soft spots to the point that it made us nervous felt that the floor would give out to room below us, there was huge spots of black mold all over the ceiling of the bathroom and the mini fridge and air conditioner did not get cold enough. Maintenance is definitely needed. If you are planning to walk to the river walk there is a sketchy area between there and the hotel and parking downtown is astronomically priced as in 25$ a hour!!!

Very clean, comfortable room. Very friendly staff. Free hot breakfast every morning. Free parking! Very convenient location, easy to access, less than a mile from the Riverwalk.

While some areas were being updated and renovated, our room was clean and comfortable. Staff were friendly and helpful. Breakfast was hot and good.

beds where not comfortable also the room had a mildew smell

i would never stay at this property again . they have bed bugs and i am all bite up. the front desk associate was horrible and she tried asking as if she was a manager.

Room space is great.quiet

The mattress was really bad

Super spacious, separate seating area with little kitchenette, sink is outside the bathroom, amenities provided in bottles on the bathroom wall so you don’t have to bring any ( though we always bring Bec not all hotels provide well and I don’t like having to ask for stuffs)

I wasn't impressed with this hotel. The lobby was very nice. The room, however, was very drab and didn't feel welcoming. The colors were dark and the lighting wasn't sufficient at all. The window shade was broken although we were told they had the part on order. Still, I wouldn't have picked that room to stay in. And if all the other rooms are similar, I definitely wouldn't have chosen to stay there.

Check-in took over 15 mins because there was only one person there. The street noice was terrible at night with many car racing.

Spacious room, friendly service from staff throughout our stay, and surprisingly quiet for being so close to the Riverwalk. Kudos to Daisy for the friendly welcome at check-in.

The front desk was very nice and our request were completed each day. But the only thing we hated was our request to be away from the elevator wasn't done. We were the first room when you get off the evevator. We heard every person that got off morning to midnight.

Beds are not very comfortable. They sink towards the middle when you lay down. Need new bed. Other than that, great location. 10-15 minutes walk to river walk . Breakfast is nice

My family and I rented a suite. It was clean and spacious, however the mattresses were old and horrible. First of all, the area where you rest your feet was more elevated than the head. Also, both of queen mattresses had the shape marked in each side of the bed where many people had sleep.

The room was amazing, better than I was accepting. It was only me and my 2 young kids. The room could easily hold 8 people.

The staff was so friendly and helpful!!

Room service was lacking,I asked for washcloths,and a handtowel,2 days later,I went to the front desk to get them and toilet paper which we also needed by then.The front desk staff ,however,was wonderful,helpful,courteous. One of the staff even offered me her own umbrella to use for the day.

Check-in took over 15 mins because there was only one person there. The street noice was terrible at night with many car racing.

Spacious room, friendly service from staff throughout our stay, and surprisingly quiet for being so close to the Riverwalk. Kudos to Daisy for the friendly welcome at check-in.

Over and above friendly staff!

All the employees were really nice and genuine. The guy who cleans at night always told us hello and to have a wonderful day. They definitely made our stay feel safe and comfortable.

The check in and out was seamless. The staff where was friendly. Nice place

Carlos was so nice, and took the time to make you feel at home in the hotel and the city!

i would never stay at this property again . they have bed bugs and i am all bite up. the front desk associate was horrible and she tried asking as if she was a manager.

Staff was kind and welcoming. Expedia app showed checkout at 12 but it was actually 11. Staff was considerate and allowed us to do a late checkout.

Close to the Alamodome, 10 min walk. River walk 20 min walk

Easy walk to the River Walk which eliminated having to find parking. Staff was helpful, room was spacious and clean, and parking was free.

The hotel itself was nice, the area it is located is not. Even though it’s a short walk to the River Walk, didn’t feel safe doing it. No restaurants around.

Good parking. Spots a little narrow. Homeless people in area. Felt unsafe walking from/to property. Recommend securing vehicle.

Property is in a convenient location. Otherwise, I’d say pretty much avoid. Rooms were fairly clean, but the hotel drastically needs updating. There are homeless people walking through the parking lot and around the outside of the parking lot. My kids were nervous. Parking is very limited and at night it’s almost impossible to find a parking spot.

It was a quick drive or walk to the Alamodome.

The hotel is in a part of town that seems undesirable just upon arrival. There are boarded homes across from the hotel & several homeless people staying outside of Maggot’s meat and produce store. My room was extremely hot when I first walked in & there was an odor in the room that was similar to the hallway. It was a dingy/moist smell. Carpets were dingy, windows were broken, and the overall cleanliness was truly just disappointing. Outside seemed run down and not well maintained as well. Police officers were there most of the day the first day I was there. Not sure what was going on. Positives: The lobby is nice enough, breakfast was included, & the front desk workers were all very nice as well as the staff! Close proximity to down town San Antonio. I don’t think I’d walk it based on the neighborhood but it’s a short 3-5 minute drive to down town. My suite had a kitchen area which included coffee, a microwave, sink and paper towels. There’s also a mini fridge. There was a seating/couch area on one side of the room with a tv which would be great if traveling with kids!! Pool is outside and looked well maintained/clean. They have onsite laundry for those wanting to do their laundry! Overall; it’s an okay stay & a good option.

Breakfast was fresh. Nice location, walking distance to river walk

Not bad. When I booked I’d understood it to be closer to the River walk. It was doable, but didn’t feel safe at night. Surrounding area was run down and creepy.

We liked this property. Free parking and easy walk to the river walk. If you dont want to pay the high prices “on the river walk “ this is a great choice. We will stay here again

The staff was friendly and the morning breakfast was fresh and hot.

No complaints! Friendly staff throughout the hotel! Great hot breakfast every day! Easy access to everything we wanted to do!

Great stay everyone is friendly and breakfasts was good.

This was a reasonably comfortable stay with the major bonus the close location to the train station (arrived in, and left San Antonio by train). The room was spacious. Room and bathroom were nice and clean. A comfortable king bed, nice and quiet and a good sleep. Kitchenette with microwave, sink, fridge, coffee. There was a guest laundry for $2.50 - change and detergent available at reception (detergent in shop). Breakfast included, but only average. Another bonus is the friendly and helpful staff. Convenient powerpoints in a hotel for a change. Convenience shop in reception. 10 min walk to Riverwalk and Alamo. No room safe. Would stay again.

While some areas were being updated and renovated, our room was clean and comfortable. Staff were friendly and helpful. Breakfast was hot and good.

Clean and the staff were very welcoming. Breakfast was GREAT!!! Will definately be returning

Close to downtown without being in the midst of the hustle and bustle. Hotel was clean, quiet and comfortable. Breakfast was good. Outdoor pool is not heated and kind of small, but was never busy. Staff was friendly and helpful. We enjoyed our stay.

We were not impressed with the breakfast. We had a very warm room when we arrived and had to get management involved. They did “reset” the ac and it worked fine the remainder of the stay.

It was an excellent location with excellent staff! Excellent breakfast!

SA rodeo with a friend. Comfy bed, quiet, hot shower and extensive hot breakfast. Everything I look for in a hotel.