Name: Hotel Contessa - Suites on the Riverwalk
Address: 306 West Market Street, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $136–$478 per night
Rating: 8.77

What guests think

Across reviews, Hotel Contessa - Suites on the Riverwalk stands out for its walkable River Walk location, spacious suite-style rooms, and generally friendly staff, but feedback often notes maintenance and service inconsistencies that can affect comfort and convenience.

Common complaints include a frequently unclean rooftop pool and slow, expensive valet-only parking. Several guests note dated bathrooms, musty odors or mold, drainage or hot-water issues, and occasional noise from streets, elevators, or the lobby. Many also praise the Ambler restaurant, bar, and Friday mariachis. Expect a prime location and amenities, with variable upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool, hot tub, spa, and a fitness area are highlights, and the bar/restaurant are popular. However, many reviews cite dirty or under-maintained pool/hot tub, elevator and ice-machine issues, and valet-only parking that is expensive and often slow.

Related guest reviews

10

Adam

Aug 17, 2025

·

Stayed 1 night

Nicely decorated, clean, and comfortable rooms. The rooftop pool and fitness center are very nice. Friendly staff. Perfectly located in the center of downtown. The riverwalk is right outside the hotel. All the best restaurants and attractions are walking distance from the hotel. It’s been a real treat staying here. Well worth it, and would definitely stay here again.

10

Gloria

Sep 25, 2025

·

Stayed 3 nights

Location location location! This hotel has everything I could ask for…walking distance to anything I needed, a spacious suite that gave me plenty of work space (as part of my stay I had to work), fast check in, and there was also a nice pool/spa on the rooftop for downtime! I 100% Will return!

8

Quelan

Sep 30, 2025

·

Stayed 4 nights

My wife, 15 month son, and I stayed 4 nights. Staff was friendly, room was spacious and comfortable, and the location on the Riverwalk was great! Only complaint was the restaurant/bar was closed 3 of the 4 nights for unexplained reasons. Only parking option was through the valet service for $54ish/day. Wasn’t super happy that was the only option; however, the valet staff was quick and friendly.

4

Eric

Aug 13, 2025

·

Stayed 3 nights

Swimming pool was filthy

10

Christine

Mar 19, 2025

·

Stayed 1 night

Clean, quiet, roomy, comfortable bed, exceptional service, nice pool and fitness center, loved the bar and restaurant, and had an amazing view (Even when we did not choose a room with a view). Only complaint was the $57 valet each night - but we simply parked across the street for $30 and walked everywhere we needed to go instead - you are truly within walking distance of everything!

8

Pascal

Aug 15, 2025

·

Stayed 4 nights

Room was comfortable, location very close to the river walk, food option. Negative points were the pool water not transparent and with algae during all the week and the bath has to be remodeled because miss some paint.

8

Blanca

Jul 13, 2025

·

Stayed 5 nights

Room was big and comfortable. Hotel needs some updating. Very disappointed with the pool. Water was dirty. Complained about the film in the pool. We didn’t enjoy the pool until our last day, at which point the water looked cleaner.

6

Jason

Mar 11, 2025

·

Stayed 2 nights

Ice machines broken. Shut down all bathrooms in the bar. One elevator broken. Not impressed

6

Marcia

Mar 24, 2025

·

Stayed 1 night

Location was good! Person checking us in wasn’t very friendly. Wasn’t able to get into room, door needed a new battery. The engineer was taking too long to get there to replace the battery so they upgraded us to a suite which was nice. During the night the smoke alarm started chirping. We fiddled with it until it stopped. The tv in the area with the couch didn’t work. Seemed like the hotel was in need of maintenance. The ice machine on our floor was out of order but was running marking a lot of noise.

8

Tony

Sep 2, 2025

·

Stayed 3 nights

The room was wonderful. Check in and out was a breeze. The rooftop pool was delightful in the evenings. The design allowed a cool breeze inside the pool area which was a welcomed respite from the days heat. I think our only disappointment was that the two times that we endeavored to dine at the Ambler. The first night, something was wrong with the kitchen and the restaurant was closed. The next night we were wanting to dine later in the evening and at 9:45 was told that it was too late before closing time (10:00) to be served. I found that to be a less than stellar offering of good customer service for hotel guests. Other than the restaurant experience, we found our stay lovely.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms and common areas clean, but recurring reports mention musty or moldy odors, bathroom grout/rust and peeling tubs, and occasional missed or superficial housekeeping. A few reviews noted dirty linens or trash left from prior guests.

Related guest reviews

6

Victoria

Feb 16, 2025

·

Stayed 3 nights

Scratches on the coffee graffiti on the painting. Water marks on the mirror bathroom and mold in the shower. The view was pretty.

8

Francisco

Aug 24, 2025

·

Stayed 1 night

The Good. •The lobby and hotel in general looks modern and elegant. •Easy access from the lobby directly out to the waterway. •Short walk away from one of my favorite restaurants (salt grass). •At the check in counter we were greeted by a gentleman that was friendly and helpful. • The room was clean and so was the shower/ restroom. The bad. •The first room they set us up with 713, Smelled like mold. When I looked at the ac vents in both the room and living room area. You could visibly see black mold spots. The smell was very present and hard to ignore. When I went down to the check in counter. They offered me to check out another room 313 which smelled just about the same. They offered us another room I believe it was 701 and we could tell a significant difference in smell. The ac vents still had mold spots but the room wasn’t lingering with smell of mold. Luckily our stay was only for night as this was a spontaneous weekend trip from Houston to San Antonio. • Paying for valet stinks but all of the hotels in the downtown area charge for it so if you really want the views, convenience, experience of staying downtown. Prepare to pay $53

6

Rebecca

Jul 17, 2025

·

Stayed 4 nights

This hotel miss the mark! The location was great and on the surface everything looked good. The hotel bar/ restaurant was just okay at best. The rooms were very noisy, it sounded like a marching band or fireworks. There was no light on the nightstand, so no reading in bed and you had to turn off the light and walk to your bed in the dark. The plumbing was awful, it could 4 flushes to just get toilet paper down. The shower would just stop and start again. The cleaning crew must of been blind. I spilled coffee on the nightstand, I cleaned it up the best I could but some splashed on the sheets while moving the glass top. I asked for a clean up and went to my conference. When I returned the beds were made but the nightstand was still wet. As we went to bed we realized that they just made the bed, and did not changed the coffee stained sheets. Not acceptable!

8

Sherri

Nov 24, 2025

·

Stayed 4 nights

The room overall was good the bathroom could of used some attention, there was rust or mold around the bathroom tub but overall the room was nice and large

10

Cheyenne

Dec 1, 2025

·

Stayed 1 night

The room was spotless, the view was amazing! Friendly front desk & the hobby decor of Christmas was so beautiful. Will definitely be booking a room here next time I’m in town!

2

v

Jul 7, 2025

·

Stayed 1 night

Poor customer service Dirty bed

8

Samantha

Oct 20, 2025

·

Stayed 2 nights

I booked a 2 night stay for my mom’s birthday this past weekend. I was slightly disappointed about the condition of the room for the price I paid. ~$600 The bathroom seemed like it was falling apart. Soap dispenser falling off the wall, the hook for the towel holder was also coming apart causing the towel to keep falling on the floor. It wasn’t completely horrible but wish I could’ve given my mom a nicer experience for her birthday.

6

Tina

May 26, 2025

·

Stayed 3 nights

This hotel is not worth the money spent. Customer service is the worst and slowest. The rooms are nice, but our room was very dirty. There were nasty stains on the carpets and the restroom floors. I had to clean the bathroom Flores. The bathtub grout and seals were moldy, and the shower curtain was almost falling. They sent someone to do the cleaning again, but all the issues remained the same. They just do superficial cleaning. Some of the walls and furniture was also damaged in the room. Then we tried to get a drink at the restaurant and even though there was no one they made us wait so long. There was a confusion between waiters and they literally argued right in front of us . There was no ice in the ice machines at several of the floors. I had to travel to three different floors to find ice. The pool water was very cloudy, and I wouldn’t risk swimming in dirty water. All in all, not the best experience:((

10

Samantha

Apr 14, 2025

·

Stayed 2 nights

Great stay! I inspect everythingggggg and I’m a super germaphobe. I felt comfortable walking around barefoot in the room so that says a lot! Very clean, spacious. I wish the double beds were queen and not full size but that’s okay. I also found a pack of cigarettes in the couch from possibly a previous guest but I was willing to overlook it because everything else was very positive. I would definitely stay here again!

2

NORA

Jun 9, 2025

·

Stayed 2 nights

Room was dirty

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AI-generated summary based on recent guest reviews

Rooms

Suites are large with separate living areas and river views, and some TVs support easy streaming. Downsides include dated decor in some rooms, low showerheads or poor drainage, and noise for rooms facing streets, near elevators, or overlooking the lobby.

Related guest reviews

8

Oscar

Oct 13, 2025

·

Stayed 2 nights

Rooms need some updating especially bathroom a few things were falling apart tub wasn’t draining properly. We should have asked for a higher floor. The sound from the streets and the restaurant were so loud.

10

Alexis

Nov 2, 2025

·

Stayed 6 nights

Room was quiet and it was easy to connect my phone to the tv’s to watch what I wanted in the evenings.

10

Laura

Oct 24, 2025

·

Stayed 1 night

Great stay. Staff is friendly and the lobby is beautiful. You're on a quiet part of the river but close to all the fun. Our room was clean and the bed was comfortable. Will stay here for every river trip from now on

10

Elizabeth

Aug 10, 2025

·

Stayed 3 nights

Perfect location on the San Antonio Riverwalk! Rooms were large suites. Though a bit dated, everything was clean. Great breakfast and bar area. Would stay again!

6

Todd

May 16, 2025

·

Stayed 1 night

The Contessa Hotel I looked forward to staying at this property. We tried out the double bed suite. Nice space with a living room when you walk in the door with the bedroom in the back. Nice sheets, comfortable beds. Very close to the Riverwalk. The issue with this space is the elevators are right across the hall. I was told this type of room is always in that location on each floor. You hear the elevators like whistle all the time. Not only in the living room but also the bedroom. Our toilet was leaking and filling every 10 minutes. The shower / tub curtain was hung way too low for how long it was, so it was very bunched up in the tub. The toilet paper holder covers anchored in to the wall were loose and unattached. The toilet was leaking and filling up every 10 minutes. Fairly low showerhead. Couldn't get my hair wet without bending at 6’2. The room was definitely dated and needs an update. Wifi speed 16 down and 10 up

10

Emily

Feb 28, 2025

·

Stayed 5 nights

Loved our room. Very spacious! Staff was friendly and very helpful!

10

Sukanda

Aug 13, 2025

·

Stayed 1 night

Spacious room: Bedroom, bathroom, and living room. Very Clean and new. Nice decoration. Great location: Easy access to the Riverwalk.

10

Laura

Aug 14, 2025

·

Stayed 3 nights

This is a FABULOUS location. We thought the bar and lounge were great too! The street that my room faced was SUPER loud. Request not to be on Navaro. Other than that, loved it.

10

Michael

Nov 21, 2025

·

Stayed 1 night

The rooms are large and clean with the best views of the river. Staff is super friendly

8

Celina

Apr 3, 2025

·

Stayed 4 nights

The stay was wonderful overall! Super comfortable mattress and pillows, although it felt slightly smaller than a double sized bed. The room was very large and comfortable but could use more lighting options when needed. The only complaint would be the bathtub as the curtain didn't fully stop the water from going outside due to the curve of the bar and the tub itself was flaking/chipped in a few sections.

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Service

Staff are frequently described as friendly and helpful across departments. Yet multiple reviews report slow or unresponsive service (especially delayed valet and unmet requests), occasional billing issues, and inconsistent front-desk hospitality.

Related guest reviews

6

Mariah

Jun 23, 2025

·

Stayed 2 nights

The hotel is nice and the beds and pillows are excellent quality. Our room (deluxe king suite) was very comfortable. However, getting our car to/from the valet service was a consistent issue. Dropping off the vehicle was a bit of a headache in that we’d inevitably have to wait in the street for cars to be cleared from the drop off area. That wasn’t so bad, but getting our vehicle from the valet never took less than 30 minutes, despite the valet advising us it would take 10. When we checked out on Saturday morning, we waited 45 minutes for our vehicle and it really did not seem that busy. The valets were very nice and were clearly working hard, so it seemed like a management issue. They really need to reevaluate their system and come up with a new plan. Or at least set realistic expectations for their guests so we can plan accordingly.

6

Todd

Oct 28, 2025

·

Stayed 1 night

Valet took over 30min in morning

4

Jana

May 28, 2025

·

Stayed 1 night

The hotel is nice and clean. The staff was lacking in hospitality. Watch out for the bar they overcharged us I’m guessing after reading reviews intentionally. Added 40.00 worth of wine that we didn’t order or consume. Front desk staff seemed bothered to help and as of today (24 hours later) it’s still not been credited to my bank card. Crooks.

6

Timothy

Nov 28, 2025

·

Stayed 1 night

⭐️⭐️☆☆☆ – Beautiful setting, but disappointing service The hotel itself is a nice place with a great river view, but the service fell far below expectations. The spa was extremely overpriced for the quality we received—you could honestly get better service at a mall. The front desk was the biggest reason we will not return. Not a single staff member smiled, and on two separate occasions we requested extra blankets and bottled water, neither of which were ever delivered. The bar was also subpar. The bartenders didn’t seem to know their liquor selection and were not attentive at all. What saved our stay was the room’s river view and the Thanksgiving feast—both were excellent. The meal was delicious, and the staff working the event were friendly and provided great service. We will definitely come back for the food, but not for the hotel stay.

6

Laura

Jul 6, 2025

·

Stayed 2 nights

Disappointed in our stay. Staff were NOT friendly like they usually are! Room wasn’t very clean. Trash in the bathroom, floors & carpet were dirty.

8

Chynna

Jun 10, 2025

·

Stayed 1 night

My friend and I checked in for one night while traveling. The hotel was great, very clean, quiet, and a really great location. The river walk is right outside and a CVS is a short walk across the street. The staff was super friendly and accommodating, the front desk, not so much. No one told me how to use the elevator, only learned that from a staff member explaining it to another guest. You have to use your room card FYI. I booked my reservation with hotels.com and owed a small amount when I checked in but there are two charges that don’t add up. I have tried calling the hotel but they don’t answer the phone or they send you to the reservation department and they can’t help you with issues going on at the hotel.

10

Shannon

Jul 11, 2025

·

Stayed 2 nights

The staff was especially friendly!! From the time we pulled in and a staff member opened the car door and welcomed up, to the desk clerk who got our room early, the bar staff and even the bell hop as we left offering to help with bags and ensuring we had transportation arranged.

8

Verna

Jul 15, 2025

·

Stayed 1 night

The hotel is outstanding. The check in staff wasn’t at all friendly - did not give us the wi-fi - did not welcome us or thank us for staying at their hotel. Kind of disappointing when you’re spending almost $400 for a room with a view of the river walk - $57 parking is outrageous This was a special occasion - we didn’t feel special.

10

Samantha

Mar 22, 2025

·

Stayed 1 night

I loved everything except it took me over a hour & a half to get my car from valet. Other than that it was a beautiful place & my room was wonderful

6

Damon

Jul 25, 2025

·

Stayed 2 nights

Loved my experience; shout out to Abbas who worked the counter and upon arrival took care of my wife and I with not only check in but a complimentary Champagne and strawberries. Love the elevator view and roof top pool. My three concerns for why I have 3 stars was the limited restaurant options, poor plumbing in the rooms and that it took 2 months for me to receive my deposit back. Someone from the hotel promised to call me back but I never received a call. Awesome view so it made up for the bad plumbing.

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AI-generated summary based on recent guest reviews

Location

On the River Walk with direct access and easy walking to the Alamo, convention center, restaurants, and shops, with some appreciating the quieter section. Location is a consistent strong point.

Related guest reviews

10

Julia

Aug 22, 2025

·

Stayed 1 night

Great place and location

10

Gloria

Sep 25, 2025

·

Stayed 3 nights

Location location location! This hotel has everything I could ask for…walking distance to anything I needed, a spacious suite that gave me plenty of work space (as part of my stay I had to work), fast check in, and there was also a nice pool/spa on the rooftop for downtime! I 100% Will return!

10

Enida

May 30, 2025

·

Stayed 4 nights

We really enjoyed this family friendly hotel that was walking distance to all the top sightseeing places on our list.

10

Courtney

Nov 24, 2025

·

Stayed 2 nights

Beautiful hotel right on the river walk. We were able to walk everywhere we wanted to. I will say that the person checking us in was not very kind but the rest of our stay was great.

10

Sandra

Aug 21, 2025

·

Stayed 4 nights

Beautiful location on the Riverwalk and 8 min walk to convention center. Definitely will be back.

8

Terry

Sep 24, 2025

·

Stayed 2 nights

Super nice staff. On riverfront.

10

Michael

Jul 29, 2025

·

Stayed 1 night

Great place to stay on the Riverwalk. Walking distance to everything.

10

Kathleen

May 18, 2025

·

Stayed 4 nights

On the riverwalk. Great location!

10

Crystal

Nov 29, 2025

·

Stayed 2 nights

This is our second time staying. We enjoy the location which is on the river walk but is far enough away from the central area that is busy. More quiet by hotel contessa. The valet and bell hops are so polite and maje sure you are prepared and get the help you need.

10

Bellvett

Jul 22, 2025

·

Stayed 5 nights

Great location.

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AI-generated summary based on recent guest reviews

Dining

Ambler restaurant and the lobby bar earn frequent praise for tasty food, drinks, and live mariachis. Some guests encountered limited hours or unexpected closures and room-service cutoffs.

Related guest reviews

10

Jeanette

Sep 12, 2025

·

Stayed 1 night

No issues - pleasant stay, clean room and friendly staff. My only slight complaint is that food service is over at 10:30pm. But other than that, lovely hotel and will be back

10

Stacey

Aug 31, 2025

·

Stayed 4 nights

We loved the rooftop pool and the views. The Ambler breakfast and dinner was outstanding my favorite part was the mariachi band.

8

Quelan

Sep 30, 2025

·

Stayed 4 nights

My wife, 15 month son, and I stayed 4 nights. Staff was friendly, room was spacious and comfortable, and the location on the Riverwalk was great! Only complaint was the restaurant/bar was closed 3 of the 4 nights for unexplained reasons. Only parking option was through the valet service for $54ish/day. Wasn’t super happy that was the only option; however, the valet staff was quick and friendly.

10

Isabel

Jul 1, 2025

·

Stayed 1 night

The hotel offers a very clean space and spacious bedrooms, the food from the restaurant was absolutely delicious plus the ambience from the restaurant felt very Texan .

10

Cathi

Sep 22, 2025

·

Stayed 3 nights

Everything about our stay was top notch. Food at the Ambler restaurant was amazing! Never had better food at a hotel restaurant.

10

Delaena

Aug 22, 2025

·

Stayed 1 night

From check-in to check-out, everything was perfect. All the staff were very friendly, room was in great shape and so comfy! The bar downstairs has amazing food.

8

gina

May 7, 2025

·

Stayed 3 nights

Had a great experience at Hotel Contessa. Great location on a quiet corner of the river. The rooms were very spacious. Love that it was a suite with the bedroom separate the hotel lobby had a great bar, but extremely loud music plays late Ambler restaurant was delicious for dinner and breakfast.

10

Benjamin

Apr 4, 2025

·

Stayed 1 night

Extremely helpful and polite staff. The restaurant had delicious food and was right on the riverwalk!

8

Tony

Sep 2, 2025

·

Stayed 3 nights

The room was wonderful. Check in and out was a breeze. The rooftop pool was delightful in the evenings. The design allowed a cool breeze inside the pool area which was a welcomed respite from the days heat. I think our only disappointment was that the two times that we endeavored to dine at the Ambler. The first night, something was wrong with the kitchen and the restaurant was closed. The next night we were wanting to dine later in the evening and at 9:45 was told that it was too late before closing time (10:00) to be served. I found that to be a less than stellar offering of good customer service for hotel guests. Other than the restaurant experience, we found our stay lovely.

10

DIANA

Jul 8, 2025

·

Stayed 4 nights

Great location, very clean and beds were very comfortable. The bar and restaurant area was also a great feature. Everyone was extremely kind and helpful. We will be back.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$134
February	$176
March	$183
April	$173
May	$151
June	$160
July	$142
August	$126
September	$137
October	$203
November	$149
December	$174

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $232	17 $136	18 $190	19 $225
20 $158	21 $258	22 $267	23 $478	24 $190	25 $212	26 $212
27 $159	28 $201	29 $245	30 $158

Su	Mo	Tu	We	Th	Fr	Sa
				1 $169	2 $226	3 $295
4 $181	5 $264	6 $216	7 $224	8 $219	9 $271	10 $226
11 $181	12 $235	13 $244	14 $247	15 $254	16 $322	17 $228
18 $165	19 $228	20 $227	21 $227	22 $195	23 $356	24 $353
25 $244	26 $230	27 $198	28 $181	29 $181	30 $200	31 $231

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Executive Suite, 2 Double Beds, City View

Executive Suite, 1 King Bed, City View

Suite, 2 Double Beds, River View

Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View

Suite, 2 Double Beds, Accessible (City View)

Suite, 1 King Bed

Suite, 2 Double Beds, Accessible

Suite, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible (City View)

Suite, 1 King Bed, River View

Deluxe Suite, 2 Double Beds, City View

Suite, 1 King Bed, River View (Corner)

Suite, 2 Double Beds, City View

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Contessa - Suites on the Riverwalk

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