Comfort Suites San Antonio SeaWorld - Lackland AFB

Five vehicles were broken into in the parking lot

Stayed here for 5 nights with the family. Close to amusement parks. Could use a variation for breakfast but it was still good. Excercise room needs work, the weight machine and treadmill did not work. The hot tub was out of order but the pool was nice. Pool area could use an update. Overall stay was great. I would stay here again.

The room was clean and quiet. Lobby and hotel was clean. However, SAFETY concerns… The chairs in the pool area were metal and falling apart and very very rusty. The feet of the chairs and tables were broken off and my first thought was TETANUS VACCINE of a child cutting their foot. The pool area needs updating. The underwater light was pulled out with a wire connected and that was a possible shock hazard. The air conditioning return grate was rusted and falling off the wall. Other than the disappointment of the pool area the hotel was a decent stay.

Initially started off ok however, there were wires sticking out of the pool with no circulation. If it hadn’t of been for my daughter’s father identifying the hazard we could have been electrocuted since my daughter was splashing in the pool. The front desk was downplaying our concerns. Did not try to compensate or rectify the issue. The last day of our trip the power went out, it was dark in the room, elevators were not working of course. The front desk at that time said they would help us with points to get another hotel near by however, when we called back the gentleman that answered said he didn’t know anything about it, refused to call the previous staff member, was unsympathetic and was not helpful at all.

Indoor pool was so nasty , whole building got only one elevator.Rooms were just ok since it was only 2 star motel.Front staff was friendly .

Room had coacharoches. Spiders in the bed. Pool had a wire hanging out of it with a light all the chairs in the pool area are rotten was told the pool was heated and it was freezing the jets in the hot tub did not work.

The gym equipment was not functioning and the hot tub did not work.

Descent breakfast. Pool room was so musty in there couldn’t even breath due to the spa, felt like a wet sauna. My kids couldn’t enjoy the pool. Laundry room was very outdated and only 1 working washer and dryer.

The pool was not in good working condition, broken light attached but hanging out of the pool Extremely heavy on chemicals

Location is good for nearby businesses/restaurants. The gym needs to be fixed. Only the cable machine works and the pool has seen better days. Do not let the picture fool you. But front desk did mention that they would elaborate on fixing both soon.

The place was terrible the food was awful breakfast sausage patties & links were burnt eggs weren't cooked very watery also INFESTED WITH BEDBUGS I complained about it they played the STUPID CARD AS OF THEY Didn't KNOW What A BEDBUG WAS my room had them my niece and sisters room had them also didn't compensate for terrible experience we had with dang bedbugs

Nice hotel very clean. Housekeeping kept our room clean every day without having 2 ask.

It was clean but we notice roaches in the room and bathroom

The room had a dip in the floor by the window in the bedroom, the room smell like mildew. The refrigerator has mildew fungus growing inside of it they replaced it on the 2nd day but all my Food spoiled

We had a great stay. I gave 3 stars bc the full breakfast was not good at all. Coffee was watered down and eggs were very runny. Terrible breakfast. Our room was clean. We didn't have any issues. Although my sister's and brother's room wasn't so great. They both had bed bugs in their rooms. Thankfully mine room did not have any bed bugs.

Room was filthy, stained sofa smelled like pee, found items on the beds, Gatorade bottle,

Lighting in the room was very dim, the bathroom was very small, there was a cockroach in the microwave, spiders in the room, and the egg at breakfast was very watery! Parking was limited and too many vehicles left unattended as you drove in so it was difficult getting into the parking lot.

The vents were dusty and there was a hole in the ceiling. Spider on towels, and stains on every comforter. The comforters were ripped and tattered. Even after I went for replacement, Front desk gave me a hard time about getting an extra blanket for my children. The lady at the front desk asked my son why would she give us an extra cover or comforter? She gave my son 4 pillow cases instead. I could only swap towels, blankets, or sheets. At breakfast, we were overly watched and the lady at breakfast spoke no English, and constantly pointed at my children. It was all extremely unwelcoming.

This was one of the most hospitable places I have been to in San Antonio. Scenery outside is ok not bad at all . the rooms are like tiny 1 bedroom apartments and much more spacious here than other hotels in the same pricing range. The complimentary breakfast each morning is on point and the ladies who work the rooms are all so very respectful and hard working. I won't name any names but thank you so much for keeping our rooms nice and clean while we stayed. Looking forward to coming back to experience the indoor pool and hot tub that's open 10am to 10pm. Thank you so much for all your hard work and effort to keep these rooms and hallways clear and sparkly. Best place yet in regards to cleanliness, hospitality, housekeeping, and breakfast 10/10 stars.

This was a very clean hotel with a good breakfast.

The checking in and checkout, excellent. Both ladies super nice and friendly. My only complaint is the curtains where we stayed, we prefer a dark room while we sleep and we happened to have the lights reflect directly to our window and we couldn’t close the curtains. Other than that, for one night stay, were fine.

Room was nice and cool and comfortable. Just bathroom door broken and door bottom hard to close. The man had knob fix and said he was sorry but door needed to be replaced.

Sofabed was terrible - if improved, this will certainly add lot of value to the hotel.

The bed was the only issue it would squeak a lot with every movement. Became a little frustrating being woke up when my wife or I would just roll over.

The only bad thing is that our curtains did not close, so we couldn’t block bright sun in early morning! I’ve never seen a hotel where you couldn’t close curtains… other than that great stay!

Very nice staff. Our room was clean and very nice. I liked it had a separate room for a lounging area (sofa and TV). I would stay there again and also recommend it to others. The air condition was a little loud at times but other than that it was a nice stay.

My wife n myself stay was good. Saw a couple things that need to be fix. Should of taken pics but i didnt. The curtains had holes on both sides, which i use to cover the light from the outside. Jacuzzi had chips on the floor which you can feel with your feet.

We try to book at Comfort Suites once a month to visit my son in college. The rooms are spacious and comfortable.

We were fairly pleased with our room. The staff was friendly and helpful. In particular, the lady who prepared breakfast made sure everything was clean and sufficient. The room was comfortable and we enjoyed our stay. The only thing that surprised me was the noise from the street. Surprisingly, it didn't come from the Loop nearby but from the few cars that fed into it in the early morning. I believe it was due to the very large windows. We travel with masks and earplugs but I made the mistake of not wearing the earplugs that night. We will definitely stay there again.

This was one of the most hospitable places I have been to in San Antonio. Scenery outside is ok not bad at all . the rooms are like tiny 1 bedroom apartments and much more spacious here than other hotels in the same pricing range. The complimentary breakfast each morning is on point and the ladies who work the rooms are all so very respectful and hard working. I won't name any names but thank you so much for keeping our rooms nice and clean while we stayed. Looking forward to coming back to experience the indoor pool and hot tub that's open 10am to 10pm. Thank you so much for all your hard work and effort to keep these rooms and hallways clear and sparkly. Best place yet in regards to cleanliness, hospitality, housekeeping, and breakfast 10/10 stars.

I really enjoyed the friendly staff and the concern they showed. My flight was delayed and I didn’t get to the hotel until after 2 am. When I finally arrived, the desk clerk showed real concern. It really meant a lot on an exceptionally long and emotional day. I was only there for a short time, but I will definitely stay there again when I’m in town

The bathroom of my room has blck mold everywhere old q tips beside bed and the manager Raj attacked me over breakfeast like i wasnt staying there.. showed him my room card was still sleepy and tild him my name and was accused if stealing breakfeast but i was moat definitly checked in to room 217 horrible customer service the night staff during check in qas nice and polite but morning manager is a rude peraon

Initially started off ok however, there were wires sticking out of the pool with no circulation. If it hadn’t of been for my daughter’s father identifying the hazard we could have been electrocuted since my daughter was splashing in the pool. The front desk was downplaying our concerns. Did not try to compensate or rectify the issue. The last day of our trip the power went out, it was dark in the room, elevators were not working of course. The front desk at that time said they would help us with points to get another hotel near by however, when we called back the gentleman that answered said he didn’t know anything about it, refused to call the previous staff member, was unsympathetic and was not helpful at all.

Place is older and not as clean. Staff was a little rude during check. Made us wait till exactly 3pm to check-in yet allowed another couple to check-in before 3pm, all while we had to wait in lobby. She did this right in front of us too.

Great customer service with the front desk, easy check in, great location

The staff are awesome and attentive and accomidating!! The hotel was 10 minutes from the base with texas roadhouse and star bucks around the corner. We had a great stay.

Great staff, needed a repair in my room and it was fixed asap.Def recommend

The younger man who checked me in was very friendly, informative, and kind, and after I got to my room, quickly resolved an issue I had. I arrived just before 10pm, and when arriving to my room, a King Suite with Jetted Tub, I was oddly locked out of my bathroom, but when I called (only 1 of 2 phones were working) the front desk agent quickly came to unlock it. I had room 334, which was a rear corner room on top floor (which I requested top floor), and it was very quiet! The room itself was spacious, with 2 TV's, comfortable bed, was clean, and I enjoyed using the jetted tub for hours over my 2 night stay! The same man who checked me in let me check out at noon which was appreciated too! There was a disgruntled guest at the front desk when I was leaving, who was shouting at him, and he remained calm and professional and tried to address her concern, although she seemed quite irrational! The water pressure in the shower was amazingly good and I was mostly pleased with my room. Plenty of soaps and towels. There were a couple of issues, including both curtains having large holes in them and some squeaks from bed, but I would definitely stay again and recommend to others! The breakfast was somewhat lackluster though, the lobby coffee machine was horrible, I didn't like the eggs, sausage a bit overdone, although the Texas shaped waffle was cool! No flavored batter here though. Breakfast was until 10am on weekends which was great so I could sleep in! Not far from Sea World!

Didn’t like that housekeeping didn’t come in twice to clean our room and we had to sit trash outside. Overall ok

Dennis, the “general manager” was present when I made my $100 deposit, informed me of conditions requiring a written receipt to have deposit returned. During the morning of checkout, 2 days later, I am unable to find the written receipt to me deposit, yet it was Dennis himself who was present and working and made the decision to NOT return my deposit even after he admitted he remembered me making the $100 deposit! Their policy being that little written receipt trumping a valid government ID, his own memory and poor work ethics to keep MY $100, is theft. I called customer service, they even admitted personally it is theft. This location, and I utilize many different locations for work and leisure, I’ve never experienced this before. This place is trash, only because of Dennis, the menace, there at that particular location. General manager my butt, his role to make a conscious, honest, and ethical decision to not return my deposit, even after admitting the deposit in fact belongs to me, decided to not because of a piece of paper!

Nice family friendly property and it’s close to sea world.

Staff was great. The included breakfast was a plus. Its close to a lot of places to eat. Really good choice if your going to seaworld. Its only a 5 minute drive and will put you between the theme park and any store or restaurant you might need.

Place was clean and great location. Minutes from seaworld and many eateries along the way.

The location of the property may not seem that great, but has access to 410. Staff was great and friendly and catered to my needs. Overall great stay for me and my family.

Straight shot to SAT airport, about 15 minutes without traffic.

The younger man who checked me in was very friendly, informative, and kind, and after I got to my room, quickly resolved an issue I had. I arrived just before 10pm, and when arriving to my room, a King Suite with Jetted Tub, I was oddly locked out of my bathroom, but when I called (only 1 of 2 phones were working) the front desk agent quickly came to unlock it. I had room 334, which was a rear corner room on top floor (which I requested top floor), and it was very quiet! The room itself was spacious, with 2 TV's, comfortable bed, was clean, and I enjoyed using the jetted tub for hours over my 2 night stay! The same man who checked me in let me check out at noon which was appreciated too! There was a disgruntled guest at the front desk when I was leaving, who was shouting at him, and he remained calm and professional and tried to address her concern, although she seemed quite irrational! The water pressure in the shower was amazingly good and I was mostly pleased with my room. Plenty of soaps and towels. There were a couple of issues, including both curtains having large holes in them and some squeaks from bed, but I would definitely stay again and recommend to others! The breakfast was somewhat lackluster though, the lobby coffee machine was horrible, I didn't like the eggs, sausage a bit overdone, although the Texas shaped waffle was cool! No flavored batter here though. Breakfast was until 10am on weekends which was great so I could sleep in! Not far from Sea World!

It was conveniently located to Lackland AFB (15-20 min down 410) and the staff was very supportive of airmen, posting pics of recent grads in their lobby. Good breakfast included but we didn't get to use it much due to the early schedule for graduation and breakfast didn't start until 6:30am. Several dining options nearby but not really within walking distance. No on premise dining options for lunch or dinner. Some nearby neighborhoods appear to be in decline, but we felt safe at the hotel.

Great location to several restaurants, stores, malls, & freeways.

Close drive to Sea World. Staff was great. Close to restaurants. Room was good and clean. Beds soft. Breakfast had hot food, waffles, sausage, eggs, plus other items. Elevator made noises but it worked. Area seemed ok but could have been better.

If you have extra money to spare then stay here. They broke into 5 different trucks that night by breaking the rear window and receptionist couldn’t check cameras to see who did it. Worse day ever

I loved the service we received here! The breakfast was amazing! They refilled everything!

The distance to SeaWorld was exceptional and the rooms were clean. The breakfast was good.

We had a great stay. I gave 3 stars bc the full breakfast was not good at all. Coffee was watered down and eggs were very runny. Terrible breakfast. Our room was clean. We didn't have any issues. Although my sister's and brother's room wasn't so great. They both had bed bugs in their rooms. Thankfully mine room did not have any bed bugs.

Great staff. Good breakfast. Server was very fast.

Breakfast was supposed to be over at 10am today Saturday and by 9:30 they had ran out of eggs and sausage. When we asked if they were making more the answer was no. The orange juice was mixed with water. Room was nice, beds were very comfortable.

This was one of the most hospitable places I have been to in San Antonio. Scenery outside is ok not bad at all . the rooms are like tiny 1 bedroom apartments and much more spacious here than other hotels in the same pricing range. The complimentary breakfast each morning is on point and the ladies who work the rooms are all so very respectful and hard working. I won't name any names but thank you so much for keeping our rooms nice and clean while we stayed. Looking forward to coming back to experience the indoor pool and hot tub that's open 10am to 10pm. Thank you so much for all your hard work and effort to keep these rooms and hallways clear and sparkly. Best place yet in regards to cleanliness, hospitality, housekeeping, and breakfast 10/10 stars.

The younger man who checked me in was very friendly, informative, and kind, and after I got to my room, quickly resolved an issue I had. I arrived just before 10pm, and when arriving to my room, a King Suite with Jetted Tub, I was oddly locked out of my bathroom, but when I called (only 1 of 2 phones were working) the front desk agent quickly came to unlock it. I had room 334, which was a rear corner room on top floor (which I requested top floor), and it was very quiet! The room itself was spacious, with 2 TV's, comfortable bed, was clean, and I enjoyed using the jetted tub for hours over my 2 night stay! The same man who checked me in let me check out at noon which was appreciated too! There was a disgruntled guest at the front desk when I was leaving, who was shouting at him, and he remained calm and professional and tried to address her concern, although she seemed quite irrational! The water pressure in the shower was amazingly good and I was mostly pleased with my room. Plenty of soaps and towels. There were a couple of issues, including both curtains having large holes in them and some squeaks from bed, but I would definitely stay again and recommend to others! The breakfast was somewhat lackluster though, the lobby coffee machine was horrible, I didn't like the eggs, sausage a bit overdone, although the Texas shaped waffle was cool! No flavored batter here though. Breakfast was until 10am on weekends which was great so I could sleep in! Not far from Sea World!

Stay was amazing! Wish the breakfast room was a bit more bigger. It was a little tight trying to get food. Still waiting on my deposit money also it’s been 5 days

Q tips in bathroom trash can, duvet soiled, cockroach alive in bathroom at night, under construction and very dirty, dusty. Staff was kind. Breakfast was gross and limited juice, coffee machine was like drinking dirty water. Do not recommend and will never stay there again.

This was a very clean hotel with a good breakfast.