Hampton Inn & Suites San Antonio-Airport

I specifically booked and paid for a wheelchair-accessible room for my father, who is wheelchair-bound. The photos online clearly showed an accessible bathroom with a roll-in shower and proper accommodations. Even the confirmation email I received showed “roll-in shower” However, when we arrived, the room had a bathtub that was not wheelchair accessible, making it extremely difficult and unsafe for my father to use. I brought this up to the receptionist, and instead of offering a real solution, I was simply told that the room shown in the photos “wasn’t available.” That is unacceptable. Accessibility is not a luxury upgrade — it’s a necessity. Advertising accessible features and then failing to provide them puts disabled guests and their families in a terrible position after traveling and arriving exhausted. Very disappointing experience and poor handling of a serious accessibility issue. I would strongly caution anyone needing true ADA-compliant accommodations before booking here. Terrible mistake the did by not trying to contact me after multiple times I tried calling the manager. I’ll be reporting this hotel to the ADA.

The room was a suite which worked great for us. It was a little older but it was clean. The staff was helpful and cheerful. You can't beat parking for $5.00 a night. Downtown was $35 per night. We'll stay there again the next time we're in San Antonio.

It was awesome

First off the elevator and the hallways smells like weed and I had to tell them to get it taken care of. The front desk are pretty nonexistent after 1am and the gym is closed at that time until 6am. The walls were cracked and peeled and doesn’t look very pleasing. Lighting was bad and their lamps were old.

Everything was good except the ice machine on my floor wasn't working