Name: Residence Inn by Marriott San Antonio North Stone Oak
Address: 1115 North Loop 1604 East, Stone Oak, San Antonio, Texas, United States of America, San Antonio, Texas, US
Price range: $86–$119 per night
Rating: 7.88

What guests think

At Residence Inn by Marriott San Antonio North Stone Oak, guests praise friendly staff, spacious suite-style rooms, and a convenient location near shops and highways, but many report dated interiors, cleanliness issues, pests, and maintenance problems affecting comfort.

Amenities include a pool and hot tub, though guests note cloudy water, occasional closures, and building leaks during rain; paid parking and limited exterior security were also concerns. Suites with kitchens are roomy and practical, but some report loud or weak A/C, worn sofa beds and mattresses, and noise from nearby deliveries or hallways. Breakfast is frequently praised yet inconsistent, with occasional shortages, slow refills, or a missed service. Good fit for budget-minded guests comfortable with an older property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are mentioned often, with mixed condition—some enjoyed them, while others found them cloudy, cold, or out of service. Guests also report building leaks during rain and paid parking with limited exterior security.

Related guest reviews

6

Krista

Sep 15, 2024

·

Stayed 3 nights

The pool was really cloudy and dirty. The staff more than made up for any concerns.

8

Gregory

Jul 7, 2024

·

Stayed 3 nights

Nice staff who were helpful. Clean and quiet room. The ice machine was broken our whole stay, but other than that, facilities and amenities were great.

2

Hector

Feb 2, 2025

·

My car was broken into while I was parked in front of the building. Several items were stolen. I was informed that management would contact me, but an hour later, no one had the courtesy of speaking to me. Since there are no cameras outside, there was nothing that could be done.

8

Charles

Jul 22, 2023

·

Stayed 4 nights

Jacuzzi was down not happ about that but the rest was awesome!

8

JOSEPH

Jan 26, 2025

·

Stayed 3 nights

I tried a Holiday inn express last lime and this was way better. Room was huge, full refrigerator, stove top and microwave. They would’ve gotten an EXCELLENT but the hot tub was broken and not available and I picked this Marriot because of the hot tub for my injured shoulder! All the employees were great and did everything to assist me!

10

Tabetha

Jun 23, 2025

·

Stayed 1 night

Pool and hot tub very nice! Front desk very welcoming and nice great breakfast. Definitely would stay again

10

Karie

Aug 25, 2025

·

Stayed 2 nights

For the price with having buffet breakfast, a pool with a hot tub, and a basketball court, you could not beat this. Staff was exceptionally kind and helpful. Great location.

6

Angel

Nov 25, 2024

·

Stayed 1 night

You pay for parking, but they are not liable for anything that may go missing from your car.

4

Leighann

Jul 30, 2024

·

Stayed 6 nights

The room leaked from the rain u have to pay to park there

4

Edin

Sep 6, 2025

·

Stayed 3 nights

Leaks when it rains. Does not provide complimentary water but it is displayed in the entrance in a bag.

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Cleanliness

Cleanliness feedback is inconsistent: multiple guests reported odors, stains, mold, and pests (including roaches, and in one case bed bugs), while others found rooms very clean. Housekeeping quality varies, with some areas appearing quickly wiped rather than thoroughly cleaned.

Related guest reviews

4

mark

May 4, 2025

·

Stayed 2 nights

We had cockroaches in the room and there were exposed carpet nails where the carpet and kitchen flooring came together. Tired facility in need of repairs. Staff service was very good though.

2

Megan

Jun 10, 2025

·

Stayed 3 nights

had a very disappointing experience at this hotel and ultimately had to cut my stay short and move to another property. The first room I was given had a broken air conditioning unit, and I discovered blood stains on the bedsheets — an unacceptable hygiene issue. I requested to be moved to another room, only to find that the bathroom in the new room had mold on the walls and brown rings in the tub. Unfortunately, the overall lack of cleanliness and maintenance throughout both rooms made it impossible to continue my stay. I would not recommend this hotel based on my experience.

4

Mindy

Jul 20, 2025

·

Stayed 1 night

This hotel is very outdated, all the bedding stuff is stained the bed skirt is stained the laundry facility is nasty and old i will probably end up sleeping in my car at the airport. Marriott should be asahmed of themselves

2

Connie

Sep 26, 2024

·

Stayed 5 nights

The property was recommended to us as it is close to my sister's house. However, there are other properties that are just as close. Our room smelled. Bathtub was full of water when we checked in. Bathroom floor had muddy footprints when we checked in. On the day of cleaning, room still smelled after cleaning and it didn't look like the floor was vacuumed. I am sorry to say that this hotel ruined Marriott for us and do not plan on staying at another Marriott again.

4

Mendy

Dec 17, 2025

·

Stayed 5 nights

There was mold in the bathroom on the walls. The tub had stains, and a rubber mat covering up all the other stains and discoloration. There were also stains on the couch and carpets. I made another review, and someone called me regarding it. Stating they were doing renovations. I asked more than one employee if they were working on upgrades for the hotel. Their response was not that I'm aware of. So that also told me they are not truthful.

4

Maria

Sep 19, 2025

·

Stayed 3 nights

I normally do not say nothing negative but this hotel smelled like pee and wet dog through out the hallways and when we enter the room it also smell dirty, it was dusty and the carpet near the fire place was missing a piece. I had driven 12 hours and I did not expect to walk into this hotel. I had picked this hotel because I have stay in previous ones like this one but I never had this experience. I had to check out the next day and still got charge for their fees for canceling but I was not going to stay there with my family.

2

Carrie

Sep 10, 2025

·

Stayed 1 night

After checking in and showering, I sat to eat at the dining table and found a roach on the table. I turned around and there were several roaches scurrying around the counters. I immediately called the front desk; they gave me another room. the other room was better but still had tiny dead bugs on one of the beds. It was so late that I didn't have any other options, so I stayed in the cleaner of the beds. I got up early and checked out, since my booking was with a 3rd party they could not comp my room. I just hope they take my advice and fumigate that entire hotel.

10

Terry

Jun 2, 2025

·

Stayed 1 night

Very welcoming from check in to check out. The room was so spacious. It was a one-bedroom suite with full kitchen. Very clean. It was like an apartment. Loved it!!!

10

Dalia

Nov 24, 2025

·

Stayed 1 night

Room very clean and comfortable

2

Jose

Dec 7, 2024

·

Stayed 2 nights

Bed bugs everywhere and they refused to give us a refund for the nights we did not stay. Will never stay there again.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and apartment-like with kitchens. Several guests noted dated furnishings and comfort issues—noisy or weak A/C, worn sofa beds and mattresses, and noise from hallways or nearby deliveries.

Related guest reviews

2

Ram

Aug 7, 2025

·

Stayed 3 nights

this place is very rundown. And the room had a window air conditioner that did not even cool in a peak San Antonio summer.

4

Diane Wilson

Oct 8, 2024

·

Stayed 1 night

Ok, credit due for nice room layout and kitchen. HOWEVER, 1) the AC unit is right by the bed in room #222 and so noisy it is annoying and wakes you up when it clicks on during the night. 2) when we went down for breakfast we were informed there wasn't any breakfast bc the "breakfast coordinator" wasn't coming in. 3) the shower/tub was so old and stained it was uninviting. I realize you "get what you pay for" but this was Motel 6 standards. The hallway carpets were dirty and people milling around the entrances truly made it an experience we will NOT repeat.

6

Chris

Dec 26, 2024

·

Stayed 6 nights

Our room had a patch of exposed carpet with wires sticking out near the bathroom. The patch of exposed flooring was not properly covered. Our room placement was across the fence from a large reception area for a large retailers who had shipments throughout the night. It was hard to stay asleep during deliveries.

6

Liliana

Dec 10, 2023

·

Stayed 1 night

Room was nice but the pillows were flat and the bed was not comfortable.

10

Terry

Jun 2, 2025

·

Stayed 1 night

Very welcoming from check in to check out. The room was so spacious. It was a one-bedroom suite with full kitchen. Very clean. It was like an apartment. Loved it!!!

10

Mario

Jan 9, 2025

·

Stayed 1 night

Noise of the heater was bad all night too loud

8

Randall

Aug 15, 2025

·

Stayed 1 night

I liked every room had a kitchen, living rm and separate bed rm. Nice firm bed, the bat tub could have used a matt and it appeared dingy. Overall i was satisfied with the rm for what it cost. Ah and the breakfast was good and filling. Cerals, eggs, sausage, bread and bagels

4

Rudy

Nov 8, 2023

·

Stayed 1 night

Please go to room 414 and try sleeping on that lumpy, lopsided joke of a bed. By far the worst Hotel bed ever! Lol

8

Jeffrey

Sep 6, 2025

·

Stayed 3 nights

The stay was great except for the spring mattress because every time we rolled over, you can feel all the springs! We sleep on a foam matters and this was 4 out of 10 for the matters.

4

Erica

Jun 22, 2025

·

Stayed 5 nights

I recently stayed at this hotel and had a mixed experience. The staff was nice and pleasant, which I appreciated. The location was also convenient, with lots of shops and restaurants nearby. However, the hotel itself is quite dated and needs maintenance. The hallway carpet had a noticeable smell, which was off-putting. In the room, the sofa bed was uncomfortable — springs were sticking out, and we had to use the sofa cushions just to make it usable. The shower knob was broken and required extra force to operate, and the toilet wobbled when we sat on it. Overall, while the staff and location were positives, the condition of the facilities really impacted the comfort of our stay.

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Service

Service is frequently praised as friendly, welcoming, and accommodating, with several shout-outs to front-desk staff. A few guests reported rude or unhelpful interactions and inconsistent follow-through on requests.

Related guest reviews

2

Victor

Jul 1, 2024

·

Stayed 1 night

Bad experience My daughter went at night to buy chips from the hotels market and the front desk employee was very rude to them, my daughter couldnt remeber the room number the they guy making sarcastic rude coments "how can you not remeber your room number " "this people" will never stay again in this hotel becuase of persons like this guy working there,

10

Guy

Aug 14, 2024

·

Stayed 6 nights

Very friendly, professional, and efficient staff. Room was awesome, like a small apartment. This will now be the only hotel I stay at while visiting SA several times per year

10

Jill

Nov 25, 2024

·

Stayed 2 nights

It was convenient and had a lot of food options. Staff was nice and a big shout out to Kenny who helped with check-in. She was super nice and helpful.

10

Blanca

May 5, 2025

·

Stayed 1 night

Everything was great and staff was excellent

2

Monica

Jun 2, 2024

·

Stayed 1 night

Staff made it difficult to take my reservation because it was under my husbands name and was very rude about it

10

Jonathan

Jul 19, 2025

·

Stayed 2 nights

The whole staff rocks!

8

Khadijat

Jul 14, 2025

·

Stayed 3 nights

It was a short two night stay. Did not have a chance to use the pool or hot tub because of constant threat of thunderstorms. Front desk staff super friendly and accommodating. Housekeeping staff efficient and responsive. Hot complimentary breakfast adequate and decent variety. All day coffee bar nice addition. Nice Stay at Stone Oak

10

Katina

Feb 23, 2025

·

Stayed 14 nights

I enjoyed my stay here. Everyone was very accommodating and the property was clean and nice. Breakfast was always fresh and on time. I particularly enjoyed working with Tracy at the front desk, as she went over and beyond to make sure my stay was enjoyable.

8

Rilwan

Jun 3, 2025

·

Stayed 3 nights

location was good because you were around food within the walking distance and things to do. we had issues with a roach in one of our rooms. we also checked out of a room that due to level of membership would automatically refund the following day we had booked but the front desk guy didn’t check us out. he also didn’t even acknowledge when we stated there was roaches in one of the rooms. the location is fine but customer service was definitely lacking in the simplest way. we don’t need to be catered to but if someone says they have roaches in a room, you should at least acknowledge, apologize and seem like you care about the cleanliness of your establishment.

10

Lora Marie

Oct 24, 2024

·

Stayed 2 nights

Tracey at the front desk was welcoming and kind, always with a smile. The whole staff was kind and the hotel was clean and quiet. Great hotel!

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AI-generated summary based on recent guest reviews

Location

Convenient area near shops and restaurants with easy highway access; several guests felt the neighborhood was safe. Rooms facing the adjacent retailer reported nighttime delivery noise.

Related guest reviews

10

Rocky

Feb 4, 2024

·

Stayed 2 nights

We had a great stay. The only negative thing is that we were on the Costco wearhouse side and there was alot of noise throughout the night.

6

Chris

Dec 26, 2024

·

Stayed 6 nights

Our room had a patch of exposed carpet with wires sticking out near the bathroom. The patch of exposed flooring was not properly covered. Our room placement was across the fence from a large reception area for a large retailers who had shipments throughout the night. It was hard to stay asleep during deliveries.

8

Jen Trent

May 28, 2025

·

Stayed 1 night

Front desk clerk was great! Friendly & efficient. Pool felt great but is ready for a good scrub. Rooms are big and we'll appointed. Good location, food nearby & it's a safe neighborhood.

8

Rosalva

Jun 30, 2024

·

Stayed 3 nights

The front desk lady was so nice, she lets us check in early, that allowed us to enjoy more at our stay at San Antonio. I also liked that this place is pet friendly. I recommend this hotel

10

Rebeca

Oct 19, 2023

·

Stayed 2 nights

Very nice good location, good service

10

Karie

Aug 25, 2025

·

Stayed 2 nights

For the price with having buffet breakfast, a pool with a hot tub, and a basketball court, you could not beat this. Staff was exceptionally kind and helpful. Great location.

8

Cassandra

Jul 7, 2025

·

Stayed 3 nights

Nice property and easy access to highway. Staff was very friendly and helpful. The beds were not comfortable and the bedding was lacking. Our fitted sheet kept popping off and they don’t have any mattress protection. The property was kept fairly clean but the bathrooms seemed like they were just quickly wiped down and not actually cleaned. The pool and hot tub were nice and my kids enjoyed them. Breakfast was okay. It was a holiday weekend and I don’t think they were prepared to serve so many guests. We got tired of waiting for things to be refilled and ended up going to the donut shop right next door. Overall it was a good stay for the price and we would stay again.

10

Sahil

Dec 5, 2023

·

Stayed 1 night

The hotel was very convenient, has easy parking, and was safe and quiet. Overall I would rate it 5 stars.

4

Erica

Jun 22, 2025

·

Stayed 5 nights

I recently stayed at this hotel and had a mixed experience. The staff was nice and pleasant, which I appreciated. The location was also convenient, with lots of shops and restaurants nearby. However, the hotel itself is quite dated and needs maintenance. The hallway carpet had a noticeable smell, which was off-putting. In the room, the sofa bed was uncomfortable — springs were sticking out, and we had to use the sofa cushions just to make it usable. The shower knob was broken and required extra force to operate, and the toilet wobbled when we sat on it. Overall, while the staff and location were positives, the condition of the facilities really impacted the comfort of our stay.

6

Ronald

Feb 26, 2024

·

Stayed 9 nights

COSTCO next door had early morning deliveries and you could hear everything. The same for inside the hotel, as you could hear people in the hallway talking and whenever they closed their doors. Pay for parking at this location? I will not stay there again. Staff was polite, and review has nothing to do with them.

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Dining

Breakfast is widely appreciated for variety and quality. However, service can be inconsistent, with occasional shortages, slow refills, or even a missed breakfast.

Related guest reviews

8

Lydia

Dec 25, 2024

·

Stayed 4 nights

Staff was incredibly friendly and warm. Breakfast offered plant based and gluten free options. Room was a bit dirty (spots of something on the back of the bathroom door, but i just wiped it down) but overall was very well kept and nice. Loved that it had a living room with sofa bed and 2 bedrooms and 2 bathrooms! Amazing room and i would definitely go back.

4

Diane Wilson

Oct 8, 2024

·

Stayed 1 night

Ok, credit due for nice room layout and kitchen. HOWEVER, 1) the AC unit is right by the bed in room #222 and so noisy it is annoying and wakes you up when it clicks on during the night. 2) when we went down for breakfast we were informed there wasn't any breakfast bc the "breakfast coordinator" wasn't coming in. 3) the shower/tub was so old and stained it was uninviting. I realize you "get what you pay for" but this was Motel 6 standards. The hallway carpets were dirty and people milling around the entrances truly made it an experience we will NOT repeat.

10

Patsy

Feb 25, 2024

·

Stayed 2 nights

Breakfast selection was excellent

10

Tabetha

Jun 23, 2025

·

Stayed 1 night

Pool and hot tub very nice! Front desk very welcoming and nice great breakfast. Definitely would stay again

10

Karie

Aug 25, 2025

·

Stayed 2 nights

For the price with having buffet breakfast, a pool with a hot tub, and a basketball court, you could not beat this. Staff was exceptionally kind and helpful. Great location.

8

Cassandra

Jul 7, 2025

·

Stayed 3 nights

Nice property and easy access to highway. Staff was very friendly and helpful. The beds were not comfortable and the bedding was lacking. Our fitted sheet kept popping off and they don’t have any mattress protection. The property was kept fairly clean but the bathrooms seemed like they were just quickly wiped down and not actually cleaned. The pool and hot tub were nice and my kids enjoyed them. Breakfast was okay. It was a holiday weekend and I don’t think they were prepared to serve so many guests. We got tired of waiting for things to be refilled and ended up going to the donut shop right next door. Overall it was a good stay for the price and we would stay again.

8

Khadijat

Jul 14, 2025

·

Stayed 3 nights

It was a short two night stay. Did not have a chance to use the pool or hot tub because of constant threat of thunderstorms. Front desk staff super friendly and accommodating. Housekeeping staff efficient and responsive. Hot complimentary breakfast adequate and decent variety. All day coffee bar nice addition. Nice Stay at Stone Oak

8

Randall

Aug 15, 2025

·

Stayed 1 night

I liked every room had a kitchen, living rm and separate bed rm. Nice firm bed, the bat tub could have used a matt and it appeared dingy. Overall i was satisfied with the rm for what it cost. Ah and the breakfast was good and filling. Cerals, eggs, sausage, bread and bagels

8

Carolyn

May 5, 2025

·

Stayed 1 night

We had a nice experience, breakfast was much better than other hotels in the same category. Small egg quiche and real bacon. Very nice staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$97
February	$104
March	$114
April	$123
May	$115
June	$103
July	$102
August	$103
September	$90
October	$98
November	$95
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $97	15 $101	16 $101	17 $101	18 $105	19 $88
20 $88	21 $88	22 $97	23 $89	24 $105	25 $106	26 $94
27 $89	28 $93	29 $91	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $86	2 $100	3 $89
4 $101	5 $100	6 $89	7 $103	8 $89	9 $106	10 $106
11 $89	12 $91	13 $103	14 $103	15 $103	16 $113	17 $119
18 $103	19 $103	20 $103	21 $103	22 $108	23 $111	24 $119
25 $102	26 $103	27 $103	28 $103	29 $102	30 $119	31 $113

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms (Hearing Accessible)

Studio, 1 King Bed with Sofa Bed (Hearing Accessible)

Suite, 2 Bedrooms

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Roll-In Shower)

Suite, 1 Bedroom (Hearing Accessible)

Suite, 1 Bedroom

Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom (Mobility Hearing Accessible, Tub)

Studio, 1 King Bed with Sofa Bed

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott San Antonio North Stone Oak

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Prices for upcoming dates