Hilton Garden Inn Fairfax

Our room had no shampoo in the attached shower toiletries.

Staff was either rude or inattentive, floors and elevators were dirty, our room was decent, pillows were unsupportive and uncomfortable, top sheet was scratchy/terrible but normal sheets were fine. Pool and hottub were out of service, breakfast wasn't great if you're not out there when it's immediately served. Hotels.com said check out was noon, staff said 11am. It wasn't a great experience and ruined the tone of my 30th birthday getaway. Nobody deserves to drive 4 hours only to be treated like a problem when doing something as simple as asking to get checked in. Wouldn't recommend beyond a last resort place to rest your head.

The hotel is in a great location and clean and comfortable but there was so much noise all night long. There was a tour bus pulling out in the morning. Maybe that explains the noise? Usually, it is quiet.

No indoor pool was only negative.

I made a reservation for March 9 and I took a screenshot before I hit continue. When I receive the booking confirmation there must’ve been a glitch in the third-party website and it recorded it as March 8. When I received messages to check in, I thought that was strange so I contacted the third-party website as well as the hotel directly. Even with a screenshot of the dates that I chose no one helped me. Not a cancellation and charge me a fee, not a cancellation, not fix the mistake and move it to the correct date one night forward, nothing. I was on the phone for hours late into the night. My small church is paying for the night for me to attend my first conference since 2019. We don’t have a budget for this and the lack of help was very upsetting.