Name: SpringHill Suites Fairfax Fair Oaks
Address: 11191 Waples Mill Road, Fairfax, Virginia, United States of America, Fairfax, Virginia, United States of America
Rating: 8.58

What guests think

At SpringHill Suites Fairfax Fair Oaks, travelers highlight friendly, accommodating staff, spacious rooms, and a convenient location near George Mason University and dining, though recurring complaints involve paid garage parking, elevator issues, and inconsistent pool availability.

Breakfast is widely praised for variety, but some guests encounter empty items, slow coffee refills, or low-quality hot dishes. Many find rooms and common areas very clean, yet a number report stains, lingering odors, or inconsistent housekeeping. Expect a comfortable, convenient stay if you’re flexible about amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the indoor pool is often closed or limited and occasionally small or not well maintained; one elevator is frequently out, causing slow waits. Parking is in a covered garage and generally convenient, but there’s a daily fee many guests dislike.

Related guest reviews

6

Elizabeth

Apr 1, 2024

·

Stayed 3 nights

Certainly a comfortable enough place to stay. Staff are super friendly & helpful. The quality of the grounds have diminished. The pool & 2nd elevator were both not in service during our stay. Lighting in rooms is not great. Limited parking outaide the parking garage. Breakfast has been better quality in the past.

10

Yelena

Aug 28, 2024

·

Stayed 1 night

Large room. Large bathroom. Odd to pay for parking at a hotel in an area where no other hotel charges for parking.

10

Ana

Jul 9, 2024

·

Stayed 5 nights

Had a greay stay the breakfast was good and the staff was friendly. The only downside was the pool being closed for maintenance. Definitely a nice and clean hotel.

10

Emma

May 28, 2024

·

Stayed 2 nights

The room was very well appointed. There was a small fridge, microwave, and coffee maker. A full size ironing board with iron. All toiletries one would need, save for a toothbrush and toothpaste. There was a full size sofa with a pull out bed which would sleep 2 comfortably. The pool was a nice temperature, however, it needed a bit more attention to cleaning the water and there were no towels available in the pool area or gym. It would have been nice if there were some lounges for sunning yourself, all there was were tables and chairs. The breakfast was your basic waffle, yogurt, cereal, oatmeal, muffins, bagels, three hot sides, coffee, and juices. The seating for breakfast was quite ample, even a small lanai. Overall, for the price very reasonable!

8

Richard

Aug 8, 2024

·

Stayed 1 night

Accommodating staff, especially my request for a first or second floor room. Good thing since only 1 elevator was working. Parking was easy in the garage, but I think they charged me an extra $6.50. On top of the $149/ night rate. Not used to paying for parking in the suburbs. Also, the indoor pool was closed. Delicious breakfast. Oatmeal "bar" with dozens of toppings including Blueberry compote, was a first. Room was clean and big.

10

Gary

Mar 29, 2024

·

Stayed 1 night

Pool was closed indefinitely and nothing was stated on booking website.

10

Ilene

Jul 6, 2025

·

Stayed 1 night

I didn't like that I was charged extra for parking.

6

Renee

Jul 21, 2024

·

Stayed 2 nights

They had one working elevator which made for a long wait each time. The pool isn’t open which sucks because that’s the reason I booked this hotel. The overnight worker had a bit of an attitude which was unfortunate. Overall I wouldn’t stay again.

10

Amarilis

May 11, 2025

·

Stayed 2 nights

Property condition was excellent. The staff were very attentive and helpful. The gym was perfect when the rain arrived. The parking is safe and partly under cover of rain. The double room was very nice and spacious. Will definitely stay again.

6

Gwyneth

Jul 13, 2025

·

Stayed 2 nights

Strange setup to get in to property. No exterior parking so you had to double park, check in, then get a parking pass and room key, then go back out to enter the garage. Very awkward and didn't understand why they didn't have a regular parking lot like other hotels in area. Then I saw that they charged for parking each day???? who else does that? fortunately they took it off my bill

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Cleanliness

Many guests say rooms are very clean and comfortable. Others report stains, musty or smoky odors, bathroom mold or poor cleaning, and inconsistent housekeeping during longer stays.

Related guest reviews

6

Julia

Jun 28, 2025

·

Stayed 7 nights

Hotel was ok. Elevators were rickety and floors not the cleanest. House keeping 1x in 6 days. When I asked for service they told me to wait three hours for toilet paper and soap. Phones in room were broken and lightbulbs burned out. It’s ok for a night, but not a great stay for the week. We left early.

4

Jonathan

Jul 10, 2025

·

Stayed 5 nights

Generally disappointing. The room has mold in the bathroom where wallpaper is peeling. The pool is among the smallest I’ve ever seen and notably dirty with black scum. With 5 nights stay did not get promised room refresh, even after speaking to desk staff. Literally we had one bar of soap put on the sink. Pathetic.

6

Michelle

May 2, 2024

·

Stayed 1 night

The staff were all very polite and helpful. My low scoring is due to cleanliness and the room requiring extra attention. Coffee maker in room was broken, shower walls were visibly dirty, and the linen did not smell clean.

6

Kolbie

Jun 10, 2024

·

Stayed 4 nights

Verizon phone service at this property is nonexistent so in order to have Service, I had to leave the property. This was very inconvenient. Also, we had three rooms for our family, and when my daughter entered her room, there was some substance that appeared to be urine left in her toilet bowl, but the rest of the room appeared to have been cleaned Front desk offered a new room, but my daughter had already unpacked And this room was next-door to us so she did not want to move

6

Steven

Sep 12, 2023

·

Stayed 4 nights

My room felt like it was a sauna, I was told that was just the way it is. After five days, not once was my room cleaned, even after asking to have it cleaned. I was told 'someone had cancelled my room service!? Not a pleasant experience.

8

judy

Jul 6, 2025

·

Stayed 1 night

I would stay again. Double bed room was spacious. Big enough for a queen and double bed really. Mini fridge. Toilet had hair on it so do the white glove second look when cleaning. AC would not cool at night and made it uncomfortable for summer stay. Breakfast standard powdered eggs, weird sausage, store type bagels, sugar laden juices, waffle station. I didn’t have time for pool and fitness center. Decent area but not lot of food places.

2

SUNILKUMAR

Jan 6, 2025

·

Stayed 1 night

Not cleaning the room bed is not in good condition.

4

James

Nov 12, 2023

·

Stayed 1 night

The hotel is located in a commercial zone with parking limited to their parking deck. I didn’t realize until after the stay that they charge $6.23 per night, plus tax, for you to park your car. Felt it was kind of a petty add on charge, plus, it would have been nice if the desk clerk had mentioned it. As for the condition and cleanliness, the hotel is in generally good condition, but our bathroom was not very clean. There was a used bar of soap complete with hair stuck to it in the shower, and the toilet didn’t look like it had been cleaned at all (we are talking urine and fecal matter stuck to the bowl). The toilet seat was a poor replacement and didn’t fit the toilet. The remote for the TV didn’t seem to be for that model TV and only had limited usable features. The volume stayed loud because it could not be adjusted, and changing channels was a process. Most functions didn’t work. The elevators were very slow and the free breakfast was limited with nowhere to sit (crowded). We’ve stayed at several Spring Hill Suites, and have had great stays, but this one was a big disappointment. For the price point, find another hotel. I wish we had.

6

marissa

Jun 30, 2025

·

Stayed 1 night

We had a first floor room which smelled musty and smoky upon entry, in the evening my wife and I could smell urine. I think there have been alot of pets in this room. Check in was good, room was clean, breakfast was good beside the shelves holding ornamaents over the breakfast area had a ton of dust on them. Not what you really want to see above the buffet counter. I'd try a higher floor room.

10

Christy

Jul 13, 2025

·

Stayed 1 night

Very vlean, comfortable, and spacious room.

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Rooms

Rooms are generally spacious and comfortable with useful seating areas. Downsides include dim lighting, HVAC or equipment noise, layout quirks (no drawers or trundle instead of sofa bed), and occasional minor maintenance issues.

Related guest reviews

10

Isabel

Oct 1, 2025

·

Stayed 4 nights

Rooms was very spacious and clean. Staff was very kind, and breakfast was great. Lots of varieties to choose from as well as menu changes as well. We had a lovely stay, thank you.

10

Daniel

Sep 1, 2025

·

Stayed 1 night

Staff was friendly and helpful. Hotel is nice and in a convenient location. Our room was spacious and clean and comfortable. The complementary breakfast was excellent!

10

vanessa

Jul 12, 2025

·

Stayed 1 night

Very nice property with kind front desk people. Room is spacious and comfortable. Highly recommend

8

Heather K

Feb 24, 2025

·

Stayed 1 night

This property is nice for a quick trip. Negative was that it said we had a pull out couch that was a double bed. The bed was actually a trundle bed and not a pull out couch. Our teenager slept on the couch because the trundle was so low to the floor.

8

Maria

Nov 23, 2024

·

Stayed 2 nights

Everything was fine except a humming of a motor much noticeable at night

8

Al

Sep 8, 2025

·

Stayed 3 nights

Overall hotel experience was good. The heating and air conditioning unit was noisy more than typical. The thermostat was programmed to run continuously without the ability to turn off.

10

Martin

Jan 13, 2025

·

Stayed 3 nights

All was great and simple as expected. One issue was a lack of a dresser or drawers in the room. No place to unpack.

10

kelly

Jun 30, 2025

·

Stayed 1 night

A little too loud, could hear people kids, dogs, loud cars. Other than that it was great!!!!!

4

Jodi

Feb 25, 2024

·

Stayed 1 night

Room 102 was next to the Engineering Room. A loud pump ran on and off constantly. I would like a discount.

10

Mark

Feb 21, 2024

·

Stayed 1 night

Great layout of the King Studio. Could have stayed for weeks! :-)

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Service

Staff are widely described as friendly, helpful, and accommodating, with smooth check-ins and problem solving. Some guests experienced lapses such as long waits at checkout, slow responses, housekeeping missteps, or curt interactions.

Related guest reviews

10

Jeannette

Nov 26, 2024

·

Stayed 1 night

Very nice stay. Staff is excellent!!

10

Randall

Dec 28, 2024

·

Stayed 6 nights

We thoroughly enjoyed our stay. Samina and the entire staff was friendly and helpful. Breakfast was far beyond my expectations! I will definitely be staying at this hotel when I return to the area.

6

Malek

Jun 11, 2024

·

Stayed 1 night

For two days there was no coffee in the pot, the coffee maker in the room is not working also!!!! No purified water in the room and you have to buy it as three dollars for a bottle, the breakfast menu was disappointing. It is a simple place and cool just to sleep after traveling but you have to bring all your staff with you before booking. Nice worker at the reception.

2

Jennlliz

Apr 20, 2025

·

Stayed 1 night

The room wasn't as clean as we expected to be. The window curtains were stained and had holes. No bat soap left by the sink and shower. The indoor pool was closed when we checked in making it an inconvenience. The scrambled eggs at breakfast were runny and the bananas were bruised. No apples were available, only oranges with no knives to peel them. When we tried to take the oranges back to the room for peeling one staff member yelled at my child for taking oranges back to our room. The parking fee was totally unexpected, no one told us anything at check in. We had stayed at Marriott hotels before and the parking was complimentary with our stay. Overall not a very good experience. Will NOT be booking another stay at this location. Total regrets for this visit. Other Marriott hotels I have booked before have gone above and beyond with their customer service, not this location though.

4

Gerald

May 1, 2025

·

Stayed 3 nights

Eh. Have to travel for real food. Checked in, got to room and just wanted to lay down after long drive and there were no pillows in the room. Took long time to bring pillows. How do you forget pillows on the bed??

10

Malynda

Oct 3, 2023

·

Stayed 1 night

From check in to checkout, the stay was fabulous. Staff is exceptional!

10

Frank

Oct 24, 2025

·

Stayed 1 night

We love the staff. I had to change my booking and had no insurance. The front desk was more than happy to change my reservation to correct day.

8

Heather

Oct 24, 2025

·

Stayed 2 nights

Everything was great until the day we checked out. We stood at the counter waiting for over 15 min while the phone ringing and other guests trying to check out…no employee to be found…he eventually showed up, no apology….with a plate of food from the Buffett…

8

Karolyn

Nov 7, 2025

·

Stayed 1 night

My room was clean and they let me check in early. The front desk guy was very helpful.

10

Sigfrido

Jun 16, 2025

·

Stayed 1 night

Service was great, very friendly front desk

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Location

Convenient for George Mason University/EagleBank Arena, shopping, restaurants, and highways; several note a safe, accessible area. A few mention nearby construction or heavy local traffic.

Related guest reviews

10

Antoine

Jun 2, 2025

·

Stayed 1 night

Area was nice. Construction across from site was an eyesore but not too bad

10

angela

Jul 14, 2024

·

Stayed 6 nights

Close to shopping areas & restaurants

10

Milagros

Jan 8, 2025

·

Stayed 3 nights

I loved the central location, the super friendly staff, and the comfortable rooms, which were immaculately clean. I especially appreciated that there were working tables in the lobby (I know, they are there for breakfast, but they allow guests to get out of their rooms and sit in a larger room!). The free coffee was an added plus. The hotel is about .6 miles from I-66 and while places like Arlington and Washington DC are about a 30 minute drive away, the reasonable cost of the hotel more than makes up for the distance. There are also many food places within a mile of the hotel and one can even walk to some of them. We had a cat with us and the hotel accommodated us requesting only a $50 pet fee. Finally, the cost of parking in a safe garage was very low. That was a pleasant surprise. Overall, I will stay at the Springhill Suites in Fairfax every time I visit. We had a very positive experience.

10

Lee Ann

Feb 23, 2025

·

Stayed 2 nights

Staff was excellent! Clean room and would stay again. Good location near Eaglebank Arena. My only complaint is that water was not hot enough for my shower Sunday morning. Otherwise, great stay!

10

Lisa

Dec 10, 2024

·

Stayed 4 nights

Great location when going to George Mason University.

10

Katie

Sep 23, 2023

·

Stayed 1 night

Very easy to fin and close to dining options and a shopping mall.

10

Michael

Apr 30, 2025

·

Stayed 2 nights

Great hotel but Fairfax sucks for traffic Takes 29 minutes to drive 3 miles

10

timothy

Oct 30, 2024

·

Stayed 1 night

Great location.

10

Barry

Nov 10, 2024

·

Stayed 1 night

Great location.

10

paul

Jan 9, 2025

·

Stayed 1 night

Didnt get out as much as normal due to snow. But lot of restaurants in shopping center close by

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Dining

Breakfast is often praised for variety and taste, including waffles and oatmeal toppings. Others cite items running out, coffee or service not kept up, crowded space, or low-quality eggs and sausage.

Related guest reviews

10

Diane

Oct 6, 2025

·

Stayed 3 nights

Great and friendly hotel staff. During busy breakfast time replacement of food and particularly coffee could have been a little better. At times coffee machines were totally empty.

10

Isabel

Oct 1, 2025

·

Stayed 4 nights

Rooms was very spacious and clean. Staff was very kind, and breakfast was great. Lots of varieties to choose from as well as menu changes as well. We had a lovely stay, thank you.

10

Daniel

Sep 1, 2025

·

Stayed 1 night

Staff was friendly and helpful. Hotel is nice and in a convenient location. Our room was spacious and clean and comfortable. The complementary breakfast was excellent!

10

Paul

Mar 2, 2025

·

Stayed 1 night

Great stay. Hotel was very quiet, staff friendly and breakfast options were plentiful. Great value.

8

Robert

Mar 15, 2024

·

Stayed 1 night

Overall, a good stay. Room was clean, receptionist/greeter at front desk was very helpful and enthusiastic. Only problem was the buffet breakfast. Seems like there weren't many people available to keep checking on food to ensure there was adequate eggs, sausage, waffle mix. This was President's Day Monday so probably more people staying at the hotel than on a normal Sunday-Monday stay. Also would recommend that on holidays that hours for breakfast be the same as weekend hours so that people get a little more sleep but don't miss out on breakfast. There was probably about a dozen or more guests who arrived in the dining area just after the breakfast area was cleaned up.

4

Kurt

Mar 14, 2025

·

Stayed 2 nights

Dirty and no service. Breakfast was poor.

2

Jennlliz

Apr 20, 2025

·

Stayed 1 night

The room wasn't as clean as we expected to be. The window curtains were stained and had holes. No bat soap left by the sink and shower. The indoor pool was closed when we checked in making it an inconvenience. The scrambled eggs at breakfast were runny and the bananas were bruised. No apples were available, only oranges with no knives to peel them. When we tried to take the oranges back to the room for peeling one staff member yelled at my child for taking oranges back to our room. The parking fee was totally unexpected, no one told us anything at check in. We had stayed at Marriott hotels before and the parking was complimentary with our stay. Overall not a very good experience. Will NOT be booking another stay at this location. Total regrets for this visit. Other Marriott hotels I have booked before have gone above and beyond with their customer service, not this location though.

8

Linn C.

Aug 13, 2024

·

Stayed 2 nights

OK hotell for noen netter. Skulle ønske det var oftere vask av rom. Endel frokost ble ikke etterfylt selv om det gikk tomt lenge før stenging.

8

judy

Jul 6, 2025

·

Stayed 1 night

I would stay again. Double bed room was spacious. Big enough for a queen and double bed really. Mini fridge. Toilet had hair on it so do the white glove second look when cleaning. AC would not cool at night and made it uncomfortable for summer stay. Breakfast standard powdered eggs, weird sausage, store type bagels, sugar laden juices, waffle station. I didn’t have time for pool and fitness center. Decent area but not lot of food places.

6

Nabeela

Nov 10, 2024

·

Stayed 1 night

The staff was very nice and friendly. Breakfast was not good at all. Actually there was nothing to eat.

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SpringHill Suites Fairfax Fair Oaks