Comfort Suites Innsbrook - Short Pump
US$ 81
/noite
Média para novembro
Preços para Comfort Suites Innsbrook - Short Pump
Selecione datas para ver preços e disponibilidade
US$ 81
/noite
Média para novembro
Preços médios mensais
Em Comfort Suites Innsbrook - Short Pump, o preço por noite é, em média, US$ 62 no mês mais barato (setembro) e US$ 89 no mês mais caro (março), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 75 |
| fevereiro | US$ 69 |
| março | US$ 89 |
| abril | US$ 75 |
| maio | US$ 85 |
| junho | US$ 80 |
| julho | US$ 76 |
| agosto | US$ 72 |
| setembro | US$ 62 |
| outubro | US$ 78 |
| novembro | US$ 81 |
| dezembro | US$ 69 |
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nov. · US$ 81
N
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Mais caro: março (aprox. US$ 89)
Mais barato: setembro (aprox. US$ 62)
Sobre este alojamento
As propostas de lazer e entretenimento à sua disposição incluem uma piscina interior e uma sala de fitness. Wi-fi grátis, uma lareira no lobby e utilização grátis de uma sala de fitness nas imediações figuram também entre o leque de comodid...
Comodidades
As propostas de lazer e entretenimento à sua disposição incluem uma piscina interior e uma sala de fitness. Wi-fi grátis, uma lareira no lobby e utilização grátis de uma sala de fitness nas imediações figuram também entre o leque de comodidades deste hotel de estilo vitoriano.
Comodidades para negócios
As principais comodidades incluem um business center aberto 24 horas, registo de saída rápido e jornais grátis no lobby. Planeia um evento em Glen Allen? Este hotel dispõe de uma zona para conferências e de salas de reuniões, com uma área total de 148 metros quadrados. Há estacionamento grátis no local.
Restaurante
Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 06:00 e as 09:00.
Quartos
Sinta-se em casa num dos 125 quartos, com um micro-ondas e um televisor de ecrã plano. Os quartos têm camas com colchão pillowtop e roupa de alta qualidade, além de um sofá-cama duplo. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas dispõem de uma combinação polibã/banheira, artigos de higiene grátis e secadores de cabelo.
Localização
Ao alojar-se Comfort Suites Innsbrook - Short Pump em Glen Allen, ficará no centro financeiro, a 15 minutos de carro de Short Pump Town Center e de University of Richmond. Este hotel está a 19,6 km (12,2 mi) de Virginia Commonwealth University e a 20,7 km (12,9 mi) de Broad Street.
O que há nas proximidades
Short Pump Town Center(1.8 milhas)
Bowlero West End(2.4 milhas)
Centro Comercial de Regency Square(3.1 milhas)
Sheltering Arms Institute(3.8 milhas)
Henrico Doctors' Hospital(4.2 milhas)
Cobblestones Park(4.5 milhas)
Crump Park and Meadow Farm Museum(5.2 milhas)
Bon Secours Heart Institute at Reynolds Crossing(6.4 milhas)
Centro Cultural Glen Allen(7 milhas)
Libbie Mill Dog Park(7.3 milhas)
Lewis Ginter Botanical Garden(7.8 milhas)
University of Richmond(8 milhas)
Belmont Golf Course(8 milhas)
Robins Center(8.2 milhas)
Shops at Willow Lawn(8.5 milhas)
O aeroporto preferencial para Comfort Suites Innsbrook - Short Pump é o de Richmond, Virgínia (RIC-Aeroporto Internacional de Richmond)(21.1 milhas)
Piscina
Elevador
Funcionários multilingues
Salas de reuniões
Campo de golfe (na proximidade)
Instalações para exercício físico
Localização
4051 Innslake Dr, Innsbrook, Virgínia, Estados Unidos
Short Pump Town Center (1.8 milhas)
Bowlero West End (2.4 milhas)
Centro Comercial de Regency Square (3.1 milhas)
Sheltering Arms Institute (3.8 milhas)
Henrico Doctors' Hospital (4.2 milhas)
Cobblestones Park (4.5 milhas)
Opções de quartos
4
Suite-Estúdio, várias camas, não fumadores
Detalhes do quarto
2 Camas De Casal
e 1 Sofá-Cama
Dormidas 6
325 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
5
Suite-Estúdio, 1 cama king-size e sofá-cama, acessível, não fumadores
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
325 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
5
Suite-Estúdio Deluxe, 1 cama king-size e sofá-cama, não fumadores
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
330 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
4
Suite-Estúdio, 1 cama king-size e sofá-cama, não fumadores
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 4
325 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
Avaliações dos hóspedes sobre Comfort Suites Innsbrook - Short Pump
7.3
Bom
Com base em 1.003 avaliações verificadas
Quem se hospeda aqui?
Negócios
8%
Casal
21%
Família
41%
Grupos
8%
Individual
20%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Analisando os comentários recentes sobre o Comfort Suites Innsbrook - Short Pump, os viajantes relatam experiências mistas, com reclamações frequentes sobre limpeza e manutenção, juntamente com alguns elogios à equipe simpática, cafés da manhã decentes e uma localização conveniente para Innsbrook e Short Pump.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Analisando os comentários recentes sobre o Comfort Suites Innsbrook - Short Pump, os viajantes relatam experiências mistas, com reclamações frequentes sobre limpeza e manutenção, juntamente com alguns elogios à equipe simpática, cafés da manhã decentes e uma localização conveniente para Innsbrook e Short Pump.
Problemas de limpeza incluem relatos recorrentes de baratas, mofo e cheiros fortes de fumaça ou bolor. As instalações causam frustração, com elevadores frequentemente fora de serviço ou sujos e a piscina coberta frequentemente fechada ou com água esverdeada; outros itens básicos como água quente, fechaduras de portas, ar condicionado e máquinas de gelo também apresentam falhas em várias avaliações. O serviço e o café da manhã são inconsistentes, variando de funcionários atenciosos e opções fartas a check-in lento, erros na atribuição de quartos e escassez frequente. Espere uma estadia econômica em uma área conveniente, mas com riscos notáveis em relação à manutenção e confiabilidade.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Muitos comentários relatam elevadores fora de serviço, sujos ou quentes, e a piscina coberta frequentemente fechada ou com água esverdeada. Vários hóspedes também notaram máquinas de gelo quebradas, uma academia pequena e quente e instalações de lavanderia indisponíveis ou sujas.
Avaliações dos hóspedes relacionadas
2
Ellen
8 de jul. de 2025
·
A estadia foi de 3 noites
The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
8
Rajasekaran
25 de jul. de 2024
·
A estadia foi de 1 noite
Elevator did not work from fist floor, one has to climb up to second floor to access elevator.
Elevator did not work from fist floor, one has to climb up to second floor to access elevator.
4
DAVID
20 de out. de 2024
·
A estadia foi de 3 noites
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
6
Michael
7 de jul. de 2023
·
A estadia foi de 3 noites
Staff were nice, parking was excellent and the pool was open. However, some of the ceiling tiles above the pool were hanging down and about to fall into the pool. Fire doors were not held back by electromagnets, and were always banging super loudly all day and night.
Staff were nice, parking was excellent and the pool was open. However, some of the ceiling tiles above the pool were hanging down and about to fall into the pool. Fire doors were not held back by electromagnets, and were always banging super loudly all day and night.
6
Adabella
8 de out. de 2024
·
A estadia foi de 3 noites
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
2
samana
16 de jul. de 2023
·
A estadia foi de 1 noite
No one was ever at the front desk when we needed something. Our card key to our room did not work. The carpet in the room was damp and the ceiling had obvious signs of moisture. The elevators were dirty. The ‘pool’ area had ceiling tiles that were peeling off. The ‘gym’ is hot and humid with no nearby water fountain. If you are looking to stay in this area I’d strongly advise you to consider other accommodation.
No one was ever at the front desk when we needed something. Our card key to our room did not work. The carpet in the room was damp and the ceiling had obvious signs of moisture. The elevators were dirty. The ‘pool’ area had ceiling tiles that were peeling off. The ‘gym’ is hot and humid with no nearby water fountain. If you are looking to stay in this area I’d strongly advise you to consider other accommodation.
8
Geraldine
12 de ago. de 2024
·
A estadia foi de 2 noites
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
10
Russell
9 de mai. de 2024
·
A estadia foi de 2 noites
AC/heating units are very noisy. No working ice maker on floors 2-5. Been that way for weeks.
AC/heating units are very noisy. No working ice maker on floors 2-5. Been that way for weeks.
8
Eric
14 de ago. de 2024
·
A estadia foi de 2 noites
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
2
Laura
6 de out. de 2024
·
A estadia foi de 2 noites
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A limpeza é uma questão recorrente, com inúmeros relatos de baratas, mofo e cheiros fortes de fumaça ou bolor em quartos e corredores. Móveis manchados e áreas comuns mal conservadas também são mencionados repetidamente.
Avaliações dos hóspedes relacionadas
2
Michael
25 de ago. de 2025
·
A estadia foi de 1 noite
Found a dead cokeroach in a bath towel We left, it was disgusting
Found a dead cokeroach in a bath towel We left, it was disgusting
2
Kathleen
2 de ago. de 2025
·
A estadia foi de 1 noite
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
2
Kora
7 de set. de 2025
·
A estadia foi de 2 noites
There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
2
Geoffrey
16 de nov. de 2025
·
A estadia foi de 1 noite
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
2
Kenesha
1 de set. de 2025
·
A estadia foi de 1 noite
My room had a roach in the bathtub. I definitely got my money back.
My room had a roach in the bathtub. I definitely got my money back.
4
Ronald G
12 de ago. de 2025
·
A estadia foi de 3 noites
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
2
Carol
5 de ago. de 2025
·
A estadia foi de 2 noites
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
2
Patricia
9 de set. de 2025
·
A estadia foi de 1 noite
The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
2
Allison
2 de nov. de 2025
·
A estadia foi de 2 noites
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
2
Iwan N
16 de nov. de 2025
·
A estadia foi de 1 noite
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são espaçosos pelo preço, mas desatualizados, com móveis desgastados e problemas frequentes de manutenção, como fechaduras com defeito, água quente fraca ou inconsistente, ar condicionado barulhento ou com falha e acessórios quebrados. Ruído nos corredores e paredes finas também são relatados.
Avaliações dos hóspedes relacionadas
6
David
18 de jun. de 2025
·
A estadia foi de 3 noites
It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
8
Russell
21 de jul. de 2024
·
A estadia foi de 2 noites
My stay was very good. The only negative I have is this: there was a stain in the bathtub that deterred me from using it.
My stay was very good. The only negative I have is this: there was a stain in the bathtub that deterred me from using it.
10
Zhongyu
7 de jun. de 2025
·
A estadia foi de 1 noite
clean
clean
4
Michael
11 de out. de 2024
·
A estadia foi de 3 noites
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
8
Chengyun
24 de mar. de 2025
·
A estadia foi de 1 noite
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
6
Devin
26 de jul. de 2025
·
A estadia foi de 1 noite
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
4
Mark
15 de ago. de 2025
·
A estadia foi de 1 noite
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
8
Rajeevan
26 de ago. de 2024
·
A estadia foi de 1 noite
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
6
Darlene
25 de jun. de 2024
·
A estadia foi de 1 noite
The security lock on door was broken, cigarette burn on comforter in non-smoking room, cablewire was pulled out on back of tv, 3 inch gap under door to connecting room of a stranger where you can hear everything, broken closet door.
The security lock on door was broken, cigarette burn on comforter in non-smoking room, cablewire was pulled out on back of tv, 3 inch gap under door to connecting room of a stranger where you can hear everything, broken closet door.
4
Christopher
13 de jun. de 2025
·
A estadia foi de 1 noite
Old and tattered furniture.
Old and tattered furniture.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é misto: alguns hóspedes elogiam a equipe simpática e prestativa e as rápidas trocas de quarto, enquanto outros descrevem check-in lento ou caótico, erros na atribuição de quartos e acompanhamento limitado quando surgem problemas.
Avaliações dos hóspedes relacionadas
6
Kaitlyn
2 de dez. de 2023
·
Door lock was broke, key card didn’t work, so basically had to “break in” into my room every time I wanted to get back in. Sports team was staying there, teenagers can be quite loud and inconsiderate. However, it was good for one night and the staff was more than helpful, respectful, and very accommodating. Five stars should go to staff alone.
Door lock was broke, key card didn’t work, so basically had to “break in” into my room every time I wanted to get back in. Sports team was staying there, teenagers can be quite loud and inconsiderate. However, it was good for one night and the staff was more than helpful, respectful, and very accommodating. Five stars should go to staff alone.
10
Erin
29 de mai. de 2025
·
A estadia foi de 2 noites
Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
6
cheryl
19 de mai. de 2025
·
A estadia foi de 3 noites
When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
10
Elizabeth
14 de jul. de 2025
·
A estadia foi de 1 noite
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
2
Patrick
29 de mai. de 2025
·
A estadia foi de 1 noite
I was given keys for room that was still occupied.
I was given keys for room that was still occupied.
8
Timothy
9 de dez. de 2024
·
A estadia foi de 1 noite
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
2
Aristides
28 de jun. de 2025
·
A estadia foi de 1 noite
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
6
Gloria
16 de jul. de 2023
·
A estadia foi de 2 noites
This property is clean, Desean and Crystal (FD Manager) were truly helpful and accommodating. The other member of the FD was impolite, dismissive, and could have cared less about the issues that was being created for myself as well as other patrons of the hotel - FYI I am a choice member and also work at Choice Hotels.
This property is clean, Desean and Crystal (FD Manager) were truly helpful and accommodating. The other member of the FD was impolite, dismissive, and could have cared less about the issues that was being created for myself as well as other patrons of the hotel - FYI I am a choice member and also work at Choice Hotels.
8
Rajeevan
26 de ago. de 2024
·
A estadia foi de 1 noite
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
2
John
25 de out. de 2024
·
A estadia foi de 1 noite
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
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Localização
Localização conveniente em Innsbrook/Short Pump, perto de restaurantes, lojas e rodovias, e vários hóspedes sentiram que a área era segura.
Avaliações dos hóspedes relacionadas
8
Stephanie
22 de jun. de 2025
·
A estadia foi de 2 noites
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
10
Antonia
1 de ago. de 2024
·
A estadia foi de 1 noite
Good location
Good location
10
Scott
13 de jun. de 2025
·
A estadia foi de 2 noites
Great place to stay the night in a good location.
Great place to stay the night in a good location.
6
Joseph
19 de jun. de 2023
·
A estadia foi de 3 noites
A nice hotel in a great location - especially for a Richmond area baseball tournament - was close to all parks no matter which direction it was. The property is tucked back in a quiet area away from the main roads, but close enough to them. There are plenty of good dining options 2 miles or less away ranging from fast food to pricier options at the Short Pump Town Center. The breakfast is good enough, but the coffee is not as good as at other Comfort Suites we've stayed at. All of the staff we encountered were very pleasant. The ONLY negative was when I ran into a roach when I got up to use the bathroom in the middle of the night. Only one, but still made us all a bit uneasy. We decided to wash even the clothes we didn't wear when we got home. Don't want to bring any of those suckers home! But other than that, it was nice.
A nice hotel in a great location - especially for a Richmond area baseball tournament - was close to all parks no matter which direction it was. The property is tucked back in a quiet area away from the main roads, but close enough to them. There are plenty of good dining options 2 miles or less away ranging from fast food to pricier options at the Short Pump Town Center. The breakfast is good enough, but the coffee is not as good as at other Comfort Suites we've stayed at. All of the staff we encountered were very pleasant. The ONLY negative was when I ran into a roach when I got up to use the bathroom in the middle of the night. Only one, but still made us all a bit uneasy. We decided to wash even the clothes we didn't wear when we got home. Don't want to bring any of those suckers home! But other than that, it was nice.
10
Debra
25 de jan. de 2024
·
A estadia foi de 1 noite
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
8
Chengyun
24 de mar. de 2025
·
A estadia foi de 1 noite
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
6
Brenda
9 de dez. de 2024
·
A estadia foi de 2 noites
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
8
Katherine
27 de nov. de 2023
·
A estadia foi de 3 noites
Loved the front desk and breakfast staff. Beds and pillows were comfortable. There are walking trails around lakes within a walkable 1/4 mile. Cons:The paint and wall paper are peeling in the bathroom a lot although the bathroom is clean. Walls are very thin to the adjoining room.
Loved the front desk and breakfast staff. Beds and pillows were comfortable. There are walking trails around lakes within a walkable 1/4 mile. Cons:The paint and wall paper are peeling in the bathroom a lot although the bathroom is clean. Walls are very thin to the adjoining room.
6
Kathy
22 de jun. de 2025
·
A estadia foi de 2 noites
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
6
Mireille
22 de ago. de 2024
·
A estadia foi de 3 noites
Location was convenient close to shopping center and highway
Location was convenient close to shopping center and highway
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O feedback sobre o café da manhã é inconsistente, variando de ótimas opções e atendentes prestativos a escassez frequente, máquinas de suco ou waffles fora de ordem e qualidade mediana.
Avaliações dos hóspedes relacionadas
6
Tina
20 de jun. de 2025
·
A estadia foi de 1 noite
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
4
Jessica
18 de mai. de 2025
·
A estadia foi de 2 noites
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
10
Kenneth
29 de mai. de 2025
·
A estadia foi de 1 noite
The breakfast was simple, good quality and the staff service was great!
The breakfast was simple, good quality and the staff service was great!
6
Jennifer
21 de jul. de 2024
·
A estadia foi de 1 noite
The property is run down and has a musty smell. But the front desk staff was very helpful and responded quickly with switching our room since the AC didn’t work in the first room we were assigned. At the free breakfast there was no juice as the machine was out of order, and they completely ran out of milk by 7 am. The yogurts were not cold. They should suspend breakfast if they are out of everything
The property is run down and has a musty smell. But the front desk staff was very helpful and responded quickly with switching our room since the AC didn’t work in the first room we were assigned. At the free breakfast there was no juice as the machine was out of order, and they completely ran out of milk by 7 am. The yogurts were not cold. They should suspend breakfast if they are out of everything
10
Elizabeth
14 de jul. de 2025
·
A estadia foi de 1 noite
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
6
Michael
20 de jul. de 2025
·
A estadia foi de 1 noite
Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
6
Anna
9 de jul. de 2025
·
A estadia foi de 2 noites
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
4
Danielle
4 de fev. de 2024
·
A estadia foi de 1 noite
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
6
Harry
7 de mai. de 2025
·
A estadia foi de 3 noites
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
8
Jan
2 de dez. de 2023
·
A estadia foi de 1 noite
Overall, a good, clean place to stay. Hot water in the shower was just warm, not hot. Hotel could use some general maintenance upgrades. Breakfast was good and the attendant was super helpful and polite.
Overall, a good, clean place to stay. Hot water in the shower was just warm, not hot. Hotel could use some general maintenance upgrades. Breakfast was good and the attendant was super helpful and polite.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Miguel
25 de nov. de 2023
·
A estadia foi de 1 noite
Excelente
Excelente
4
Edward
há 3 semanas
·
A estadia foi de 2 noites
It’s time to demo this place, unfortunately
It’s time to demo this place, unfortunately
2
CHRIS
há 4 semanas
·
A estadia foi de 1 noite
Keys would not work. Three trip down to desk to get key reprogrammed. Told doors were old. No tv except for sify channel and hallmark. Other 60+ channels not working in entire hotel. Fire alarm sprinkler on room taken apart. Took shower and towel was folded bath mat. No towel! Worst hotel I have ever seen. Old dirty and in disrepair. Even breakfast toaster only had one slot working. Can’t make this stuff up.
Keys would not work. Three trip down to desk to get key reprogrammed. Told doors were old. No tv except for sify channel and hallmark. Other 60+ channels not working in entire hotel. Fire alarm sprinkler on room taken apart. Took shower and towel was folded bath mat. No towel! Worst hotel I have ever seen. Old dirty and in disrepair. Even breakfast toaster only had one slot working. Can’t make this stuff up.
4
Edward
há 4 semanas
·
A estadia foi de 4 noites
Lock on the door didn’t work. You could enter without a key. Lights in bathroom strobed off and on. The tv didn’t work. There was a hole in the ceiling. The curtains were ripped.
Lock on the door didn’t work. You could enter without a key. Lights in bathroom strobed off and on. The tv didn’t work. There was a hole in the ceiling. The curtains were ripped.
2
greg
há 4 semanas
·
A estadia foi de 8 noites
No plates for breakfast, you had to bring your own, glass in my carpet, no TV service, yellow pool water and it was closed, only serviced room once in a week and they took the towels and did not replace them.
No plates for breakfast, you had to bring your own, glass in my carpet, no TV service, yellow pool water and it was closed, only serviced room once in a week and they took the towels and did not replace them.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 07:00
Antes das 11:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Está a considerar este hotel para a sua viagem a Richmond (e arredores)?
Qual é o preço habitual das tarifas de quarto no Comfort Suites Innsbrook - Short Pump?
Nos próximos 60–90 dias, as tarifas de quarto no Comfort Suites Innsbrook - Short Pump em Richmond costumam situar-se em torno de US$ 81 por noite para dois hóspedes, variando entre US$ 75 e US$ 100 dependendo das datas e da disponibilidade.
Por que o Comfort Suites Innsbrook - Short Pump é tão acessível?
O Comfort Suites Innsbrook - Short Pump em Richmond oferece preços mais baixos do que qualquer hotel comparável na área – mais barato do que 19 de 19 hotéis próximos, que normalmente custam cerca de US$ 131 por noite. A localização da propriedade no Condado de Henrico e o seu posicionamento voltado para famílias e viajantes de negócios (perto do Short Pump Town Center e da Universidade de Richmond) ajudam a explicar o seu valor em relação aos concorrentes.
Quando posso encontrar as tarifas de quarto mais baixas neste hotel?
Fevereiro é o mês mais barato para ficar no Comfort Suites Innsbrook - Short Pump em Richmond, com uma média de US$ 79 por noite; março é o mês mais caro, com US$ 103. Fevereiro também é o mês de menor procura, pelo que tanto as multidões como as tarifas tendem a ser mais baixas nessa altura.
Qual é o período mais tranquilo para visitar o Comfort Suites Innsbrook - Short Pump?
O mês mais tranquilo no Comfort Suites Innsbrook - Short Pump em Richmond é fevereiro, enquanto setembro é o mês mais movimentado. Espere uma procura notavelmente menor e maior disponibilidade no final do inverno em comparação com o pico de setembro.
O que há nas proximidades e para quem é adequado este hotel?
O Comfort Suites Innsbrook - Short Pump em Richmond está localizado no Condado de Henrico, a uma curta distância do Short Pump Town Center, do Lewis Ginter Botanical Garden e do Cultural Arts Center Glen Allen, tornando-o conveniente para compras, jardins e cultura local. A localização e as comodidades do hotel são adequadas para famílias, casais e viajantes de negócios.
Como é que o preço por noite em Comfort Suites Innsbrook - Short Pump em Richmond (e arredores) se compara com as últimas semanas?
O preço atual no Comfort Suites Innsbrook - Short Pump em Richmond (e arredores) é de US$ 71 por noite para dois hóspedes, o que é típico deste hotel: dentro de 5% da sua média US$ 74 nos últimos 60 dias. A maioria das noites nesse período situou-se entre US$ 63 e US$ 95.
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-10-31: 80.86430852622986USD
- 2026-11-01: 65.88201659297943USD
- 2026-11-02: 70.88326853256225USD
- 2026-11-03: 69.88158778858185USD
- 2026-11-04: 68.88705882492066USD
- 2026-11-05: 70.88326853256225USD
- 2026-11-06: 101.84952887077331USD
- 2026-11-07: 73.83424518508912USD
- 2026-11-08: 73.81214900360108USD
- 2026-11-09: 79.86978383483887USD
- 2026-11-10: 75.87021263923646USD
- 2026-11-11: 82.86051823387146USD
- 2026-11-12: 89.85082382850646USD
- 2026-11-13: 107.8309976688385USD
- 2026-11-14: 107.8309976688385USD
- 2026-11-15: 76.86473733062743USD
- 2026-11-16: 81.86598499794006USD
- 2026-11-17: 80.8786206314087USD
- 2026-11-18: 80.86430852622986USD
- 2026-11-19: 89.85082382850646USD
- 2026-11-20: 100.8407006187439USD
- 2026-11-21: 98.83733058624267USD
- 2026-11-22: 72.86516613502502USD
- 2026-11-23: 81.86598499794006USD
- 2026-11-24: 84.97000291366577USD
- 2026-11-25: 89.85082382850646USD
- 2026-11-26: 89.85082382850646USD
- 2026-11-27: 89.85797560882568USD
- 2026-11-28: 89.85797560882568USD
- 2026-11-29: 72.86516613502502USD
- 2026-11-30: 81.86598499794006USD
- 2026-12-01: 79.86978383483887USD
- 2026-12-02: 80.96999594650269USD
- 2026-12-03: 82.86051823387146USD
- 2026-12-04: 83.84789114494323USD
- 2026-12-05: 83.84789114494323USD
- 2026-12-06: 71.87779322395325USD
- 2026-12-07: 79.97000274925232USD
- 2026-12-08: 79.86978383483887USD
- 2026-12-09: 79.86978383483887USD
- 2026-12-10: 81.96999768829346USD
- 2026-12-11: 77.86642234687805USD
- 2026-12-12: 73.87400293159484USD
- 2026-12-13: 70.88326853256225USD
- 2026-12-14: 79.86978383483887USD
- 2026-12-15: 78.86809881858825USD
- 2026-12-16: 81.86598499794006USD
- 2026-12-17: 81.86598499794006USD
- 2026-12-18: 77.86642234687805USD
- 2026-12-19: 77.86642234687805USD
- 2026-12-20: 69.88158778858185USD
- 2026-12-21: 80.86430852622986USD
- 2026-12-22: 79.86978383483887USD
- 2026-12-23: 79.86978383483887USD
- 2026-12-24: 80.86430852622986USD
- 2026-12-25: 77.9600021533966USD
- 2026-12-26: 81.86598499794006USD
- 2026-12-27: 78.97000100746155USD
- 2026-12-28: 85.86555619354247USD
- 2026-12-29: 81.87314532279969USD
- 2026-12-30: 83.86219470558167USD
- 2026-12-31: 83.84789114494323USD
Contacte o alojamento com antecedência se planeia chegar após as 23:30, através dos dados que constam na sua confirmação de reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 21 anos.
Terá de pagar a seguinte caução totalmente reembolsável.
Breakage deposit: USD 150 per stay
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito; não se aceita numerário
- Este alojamento reserva-se o direito de efetuar uma pré-autorização do cartão de crédito do cliente antes da chegada.
- O alojamento dispõe do seguinte elemento de segurança: detetor de fumo.
- O alojamento indica que segue as práticas de limpeza e desinfeção descritas nas recomendações da Commitment to Clean (Choice).
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- A piscina está aberta das 10:00 às 22:00.
- O alojamento permite a estadia grátis de até 5 crianças com idade igual ou inferior a 21 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Este alojamento aceita animais de estimação apenas em quartos específicos (a estadia está sujeita a custos adicionais, discriminados na secção "Taxas"). Os clientes podem solicitar um destes quartos contactando o alojamento diretamente, utilizando as informações de contacto que constam na sua confirmação de reserva.
- Estadia de animais de estimação: 20.00 USD por animal, por dia
- Os animais de serviço estão isentos de taxas
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
Cortesias mais populares
Piscina
Elevador
Funcionários multilingues
Salas de reuniões
Campo de golfe (na proximidade)
Instalações para exercício físico
Geral
Máquinas de venda automática
Café da manhã gratuito
Assistive Listening Devices Available
Braille or Raised Signage
Coffee/Tea in Common Areas
Handrails in Stairways
Pool Hoist (on site)
Smoke-Free Property
Stair-Free Path to Entrance
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Wheelchairs Available (on site)
Estacionamento
Parking (Self) (free)
Parking (RV/Bus/Truck)
Atividades
Piscina
Campo de golfe (na proximidade)
Instalações para exercício físico
Newspapers in Lobby (free)
Fitness Center (nearby) (free)
Hiking/Biking (nearby)
Mobiliário de exterior
Pool Sun Loungers
Television in Common Areas
Serviços
Elevador
Funcionários multilingues
Salas de reuniões
Check-in/check-out expresso
Business Center (24-hour)
24-Hour Front Desk
Computer Station
Conference Space
Fireplace in Lobby
Laundry Facilities
Well-Lit Path to Entrance
Internet
Wi-fi gratuito