Best Western Plus Richmond

Room was bought and paid for. Uber dropped me in front at 1:30 Amafter an exhausting late flight. Even from the outside, it was clear I could not stay there as a woman traveling alone. There was a trove of creeps partying in the parking lot, place was terribly run down. I walked next door and paid AGAIN for a clean, safe Marriott.

The entire place is in need of a deep cleaning. Rooms are adequate for a nights sleep but I would not want to hang about for long. Breakfast was ok but there were ants in the breakfast area. For a nonsmoking hotel the place smelled very strongly of cigarette and marijuana. Clear communication with the staff was difficult as English was not spoken well by any of the staff. Halls were dirty , trash littered the property both in and outside. It seemed that nobody cared to clean up. I would not choose to stay here again.

The room was clean, but the hotel itself is older. The "kitchen" area is absolutely disgusting, so breakfast wasn't an option. The other main problem was the smell. The entire hotel from entry smelled of cigarette and marijuana smoke. I had to launder my bags even after the stay because the smell was lingering. The shuttle to the airport was nice, except when i arrived at the airport I waited 45 minutes and called 3 times to get the shuttle. Fortunately i was only at the hotel long enough to sleep both nights, but it wasn't a great experience.

Yes. That was fine.

Arrived late, gave our room away even when we called earlier to confirm late arrival so received one double for 2 and a broken down rollaway. Running toilet took 4-5 x’s to flush.Took 2nd day to get fixed. Late loud party outside our window till midnight, asked front desk who couldn’t hear it to stop, after 2nd request, I called the police to take care of. Coffee bar in breakfast room had sugar ants on counter. Hard beds and rusted door hinges, doors splintered around bottom, mold and grime throughout room. No Kleenex furnished. Forfeited last night and moved to another hotel.Would NOT recommend this hotel to anyone.