Best Western Plus Downtown Tacoma

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Love the different firmness of the pillows

Our stay was great, convenient, clean affordable

The bad: The air conditioning at the hotel was not working. I stuck it out a few nights but the last night it got way too stuffy. I was warned in advance and thought it would just be easier to stick it out. The good: the location is less than desirable (sketchy after dark) but there is link transit just a couple blocks away that took me to the convention center for $4 a day. The staff was great and the hotel is nice and clean. I wish the lounge would have been open since there is really nothing nearby but I guess given the AC outage the hotel was deserted so the lounge was closed. I doubt I will get a refund for the AC outage but that is the danger of paying hotel.com up front Bonus Great used bookstore one block away

Room Had no air-conditioning and we could not sleep at all throughout our stay. Staff was not able to repair it or switch a room for us. I would never ever stay there again. Also - the lock on th bathroom locked and no-one could assist us to get into the bathroom . Horendous experience overall. Will need credit for the stay