Name: Timber Ridge Lodge and Waterpark
Address: 7020 Grand Geneva Way, Lake Geneva, Wisconsin, United States of America, Lake Geneva, Wisconsin, US
Price range: $126–$312 per night
Rating: 8.53

What guests think

Timber Ridge Lodge and Waterpark draws families with a kid‑friendly indoor waterpark and spacious suite-style rooms with kitchens, but reviews often mention dated decor, temperature and noise issues, and mixed experiences with cleanliness, dining, and check‑in.

Many guests praise friendly, responsive staff and the handy texting system for quick requests. Feedback on the waterpark ranges from warm, clean and well‑lifeguarded to crowded with occasional cold water, limited hours, towel shortages or under‑renovation locker rooms. On-site dining is convenient but quality, pricing, and hours are inconsistent; some head to Grand Geneva for more options. Overall, this is a family‑focused, waterpark‑first stay, best suited to travelers prioritizing kid fun over polished luxury.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Indoor waterpark is the main draw and generally well run, with areas suited to younger kids plus arcade, mini bowling, and outdoor pools/hot tubs. Reports vary on crowding, water temperature, towel supply, hours, and locker rooms under renovation.

Related guest reviews

10

WALTER

Jul 11, 2025

·

Stayed 1 night

Water park for 3-10 years old children, not overcrowded. Clean , safe, with decent food options

8

ewelina

Mar 31, 2025

·

Stayed 2 nights

The hotel was pretty nice , rooms were clean and big. Big enough for family with 2 small kids. The bed was comfortable but the pull out sofa was very uncomfortable. Kitchen and bathroom were good, whirlpool was a nice plus in the bathroom. Water park was clean, even during spring break it was not super crowded. The water temp was comfortable but the chlorine smell was very strong. Kids really enjoyed the water park. Restaurants and food choices were very disappointing, the wait for breakfast was super long and the food was not good at all. Wish the hotel would have more activities for kids, even though they had some they were just very poor quality. Hotel is 8min from lake Geneva downtown and the surrounding is very nice.

8

KATHRYN

Feb 23, 2024

·

Stayed 1 night

The new water park update is phenomenal!

4

Stephanie

Feb 25, 2024

·

Stayed 1 night

We have been going to Timber Ridge for years. This years visit was so disappointing. Check in took forever with only one person and lines of people. Water park was extremely overcrowded. Tables are left dirty and filled with wet towels. It's impossible to know if someone is sitting at the table or just left all their garbage. With new water park renovations we expected it to be amazing. The water was extremely cold and all we were told is that they "were looking into it." You spend all this money and it's so cold your little one is freezing, you can't sit down or even get a clean table. The lazy river is a joke. There is no "lazy" about it. At least half is kids running around in it or swimming in it that you can't float without being run into, tipped over or have to worry about running over a little kid. Life guards are not paying attention and not enforcing any rules that are posted within the water park. In the game room some games will take credits from your card but not give you a chance to play. I had to have this fixed for 4 different games between my children. Ridiculous! Food at The Hungry Moose took forever and when it did come out it was cold. Waitress apologized for how long it took but said there was a large to go order so we had to wait until that was completed. Rooms need a lot of TLC, lots of broken cabinets, dishes and are just not well maintained. I wish I could get out money back for this stay.

6

Brittany

Jan 6, 2025

·

Stayed 2 nights

Unfortunately the outdoor hot tub was not working properly. It was not warm , so we did not enjoy it like we did our previous 2 visits. This was the main thing we look forward to as adults to relax.

10

Greg

Oct 17, 2025

·

Stayed 1 night

Water park was great! Well managed! Lobby help was incredible. The only reason for the four starts were that the locker rooms were under construction, which added noise and dust, and of course there was no restroom or changing area for the water park.

8

shelley

Mar 10, 2025

·

Stayed 1 night

We had an EXCELLENT stay. We were in a 2-bedroom suite, which was spacious and clean. The decor is outdated, but it was clean and comfy. The bed pillows were hard, and there were no blankets or spreads on the beds—only sheets and a duvet. I missed not having a blanket. In this suite, the kitchen was well stocked with dishes, cups, and silverware. The bathrooms do have a supply of shampoo/conditioner/ soaps. The showers did take a few minutes to warm up. The staff was AMAZING!!!! they were friendly and knowledgeable. The restaurants were good. They were a little pricey, but nothing was out of the norm for the area or a resort hotel. The waterpark was warm, CLEAN, and fully staffed with lifeguards. These lifeguards walked the entire pool deck at all times. They had plenty of tables & chairs, to put down your stuff. The pool towels were clean, warm, and large. they also have cabanas you can rent for a reasonable price. Check in and Check out was a breeze. The reasons I am not giving this place 5 star, is the outdated Decor, it didn't bother me, but it will both some. Those hard pillows and not having a blankets on the beds.

8

Karen

Jul 6, 2025

·

Stayed 2 nights

Great water park, water is warmer which we enjoyed. My toddler loves water and had a blast. Water park is clean lots of lifeguards. The 2 bedroom suite we got was ok. We noticed at night that the top room was hot and unable to cool it with the lower room AC. The ceiling fan didn’t do much to help cool it. Mentioned it to the team there they were going to bring a box fan but never did. The next night it was cooler out so we were able to rest. Housekeeping didn’t pick up the trash nor changed our towels out 2 nights we spent there.

6

Stacy

Jul 6, 2025

·

Stayed 1 night

We've stayed here multiple times over the years. Really glad to see how they are keeping up the property. However, very disappointing that they closed everything earlier then advertised hours on a Saturday night. Waterpark and gift shop with ice cream closed before 9pm

10

Eric

Feb 26, 2024

·

Stayed 2 nights

Our stay at Timber Ridge was great. The rooms and water park are clean and well maintained. A lot less crowded than taking a trip to the dells. Definitely will be coming back.

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Cleanliness

Cleanliness feedback is mixed: many found rooms and the waterpark tidy, but others reported dirty or poorly maintained bathrooms, stained carpets, bugs, and occasionally murky or messy pool areas.

Related guest reviews

8

Erin

Sep 20, 2024

·

Stayed 1 night

Rooms were a bit dirty when we walked in. Crumbs on the counter, broken refrigerator compartment, copious dust on the dining table bench.

6

Debra

Mar 1, 2025

·

Stayed 1 night

The hotel lobby was inviting and the staff was pleasant. We needed an elevator to get to our room. This was an old, dirty elevator. It hesitated to open at times and made horrible grinding noises when in use. Initially impressed with our room,1st bedroom was clean & spacious and the second was cozy. after unpacking, we had a chance to look around. We found candy wrappers on the counter and around the room. There were finger prints on the fireplace and the windows were filthy. None of the mirrors had been wiped down. The coffee pot was filthy internally. There were streaks on the walls as if there was some sort of leak at one point and there appeared to be a lot of poorly executed DIY repairs done on just about everything in the room. The kids 13&10, were able to swim for an hour while we made dinner plans. We later took advantage of the arcade and witnessed several machines having errors and taking $. Day 2 at the pool, kids went ahead of us and weren’t allowed in without adults. I respect this rule, but had to question why they were allowed in alone the day before. The lazy river was slimy in spots as was deck around the pool. Shortly after arrival they closed the lazy river due to feces for over an hour to clean. Just before reopening, they closed the pool for the same reason. We swam 1.5 hrs in 2 days. poolside food overpriced, overcooked and cold. given their prices the maintenance in the facility could be a lot better and cleaner. Ok place but not for the price!

2

Reda

May 14, 2025

·

Stayed 2 nights

Extremely dirty, room was available hour late. Pool area is not clean we seen napkins, bandages and sanitary products in a pools. Water was murky. Rooms are extremely outdated, had bad smell.

10

Jennifer

Sep 2, 2024

·

Stayed 2 nights

As always, we had a fantastic time! I love how the rooms have a kitchen, we were able to make breakfast every morning. On site dining is delicious, the waterpark is spotless. The bathrooms at the waterpark are spotless. And they stay spotless all day, Timber Ridge is really on top of keeping up with cleanliness, which I appreciate!

6

Matt

Apr 14, 2024

·

Stayed 1 night

Property needs much better housekeeping! Water park was not very clean.

10

Brian

May 29, 2025

·

Stayed 2 nights

Great employees. Awesome service. Clean and spacious rooms. Very kid friendly atmosphere. Definitely going back.

4

Amy

Jun 22, 2025

·

Stayed 1 night

For the price of the room, you would expect it to be more updated in cleaner. It seems like everything was thrown together cheaply Jacuzzi tub was nasty. Paint on the ceiling was coming off mildew on the ceiling in the bathroom. Dishwasher was nasty door on microwave falling off not impressed. Waterpark was nice, but that was about it should’ve bought day passes and stayed at another hotel.

8

Katherine

Dec 28, 2024

·

Stayed 2 nights

It was a great time with my 1.5 yr. old. The Waterpark was small but perfect for what we needed. The room set up was great, but everything was pretty old, carpets were stained and bathroom was in need of a deep clean. Everything by was very loud, we could hear the screams of the water slides from our room. Check in and communication was great evasive from the room not being ready when we arrived, but we changed in the lobby bathrooms and went to the waterpark while we waited, which wasn’t very long. Overall I think the weekend stay was great, but just know the rooms are older and need some updates.

2

Ashley

Jul 15, 2024

·

Stayed 1 night

The rooms are gross and in need of updating. There was hair on the toilet, black scum on the shower curtains and tub jets, mold in the caulking in the bathroom, rust all over the shower faucets and kitchen sink. The kitchen smelled, and there was food splattered in the walls. The worst part was we paid over $400 for a 2 bedroom suite, but we couldn’t even sleep in the upstairs bedroom that was lofted. It was easily over 80 degrees up there even though the thermostat was set to 68 downstairs. The outdoor sections of the water park were closed on the second day, and that was the best part. On the inside, there’s no pool that’s good for little kids to swim in with zero entry—just the splash pad area, so that was disappointing.

8

Carolina

Jun 1, 2025

·

Stayed 1 night

I was really impressed with how clean the room was, the kitchen wasn’t greasy at all, everything smelled nice, and the whole place was really well taken care of.

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Rooms

Suites are spacious with kitchens and patios/balconies, but décor and furnishings feel dated, HVAC can be loud or struggle to cool lofts, mattresses/sofa beds are uncomfortable, Wi‑Fi can be slow, and soundproofing is limited.

Related guest reviews

6

Janet

May 25, 2024

·

Stayed 1 night

The room did not have a tub. Was given an accessible room when not needed. The refrigerator was dented and looked like it had been recovered from the junk yard. Beds were uncomfortable. Waterpark was great however. Like the update.

6

Chris

Aug 20, 2025

·

Stayed 2 nights

Rooms are not updated and have a bad musty smell. Hallways are the same and are also in need of updates. The waterpark was nice, good for smaller children. Onsite restaurant had good breakfast for adults and kids but it’s very small.

8

Jessica

Jul 15, 2025

·

Stayed 2 nights

Overall my family had a great time. Many hours in the waterpark, outdoor pool, slides, arcade, Sunday flow golf, fireworks and a visit to their onsite restaurant and Timber ridge. The only thing that could have been better would be a less noisy way to get air conditioning up to upstairs bedroom and beds were really hard and gave my husband a really stiff back. Overall we love timber ridge and the kids always have such a great time!!!

10

JORIE

Jan 11, 2025

·

Stayed 2 nights

My family has been going here for the last 15 years. It’s the only indoor waterpark I like. It’s small and manageable. One lap around and you can find your kids in the lazy river or coming down one of the 2 slides. The rooms are dated but nice enough and the amount of space is amazing. The complimentary trolley comes often and will take you to/from the Grand Geneva or the Mountain Top. You don’t even need to leave the resort. I love that we can charge everything to our room anywhere on the property. No need to carry your wallet 😊 This is a very great family resort

6

Jennifer

Aug 1, 2025

·

Stayed 2 nights

The loft was 85° and would not cool down. A box fan was offered as a remedy but didn’t help.

4

Trisha

Oct 18, 2024

·

Stayed 3 nights

The rooms on this property are old, worn down and the beds are awful! I ended up taking the pull out bed mattress and putting it on my bed it was so bad. The room is very outdated and ran down. It smells like stale cigarettes. My fridge didn’t get cold. I was definitely disappointed!

10

Michelle

Jul 8, 2025

·

Stayed 1 night

I liked the patio/balcony. I liked the kitchen appliances and the furniture. Spacious bedroom. Pull out sofa bed. Big size for the price.

4

Maciej

Sep 2, 2025

·

Stayed 2 nights

slow or no internet

6

Elizabeth

Aug 17, 2025

·

Stayed 1 night

Ac was too loud. Mattress was uncomfortable

8

Dana

Feb 9, 2025

·

Stayed 2 nights

Televisions definitely need to be updated and the rooms are a bit outdated

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Service

Staff are widely described as friendly, helpful, and responsive (including via text). However, some experienced slow or late check‑ins, occasional rudeness, unresolved noise issues, and billing or communication hiccups.

Related guest reviews

10

Clementine

Aug 7, 2025

·

Stayed 2 nights

Great service, everyone was very helpful and nice. They truly have great staff.

6

Jesyca Robyn

Aug 21, 2025

·

Stayed 2 nights

Pros: they are renovating, new carpet, upgrading bathrooms and appliances etc. Now using texting for you to message issues/needs, and this is like having a concierge in your pocket. They are VERY responsive and helpful (e.g., needed a blanket for the pullout sofa,, and it was there within 5 min!). Very family friendly and you have access to the Grand Geneva except the pools which is super nice to have. Even during peak times there was little to no wait on slides. Rooms were very clean and sheets were crisp and made you feel like you were in a high end hotel. Cons: the property is older and the bathroom tiles are moldy and in need of repair. Shower heads are minimal pressure/older. Seem to be having plumbing issues as our first room toilet backed up and the second room’s toilet made weird noises all night; lots of leaking on first floor hallway ceiling tiles that is pretty gross. However it seems like a work in progress as there were painters etc working a lot on making it better. Customer service in the waterpark cafe was super slow (15-20 min for a sandwich when we were the only order); waterpark pools and lazy river need resurfacing. Overall I would go again. They are in the midst of renovating and super nice!

10

Nilofer

Aug 10, 2025

·

Stayed 1 night

Shoutout to our housekeeping team member Rachel for finding my jewelry and keeping it safe for me. I really appreciate it

10

Patrick

Mar 28, 2025

·

Stayed 2 nights

rooms are very clean. the only negative in this place is the check in. you have to stand in line for about 10 to 20 minutes to check in and wait for about 1 hour for your room to be available after check in, the when you room is available you have to stand in line again for 10 to 20 minutes to get your keys. the lobby counter is small and only has 2 worker.

8

Stacia

Mar 29, 2025

·

Stayed 2 nights

Check in took over an hour because we had to wait for a room and then I think they forgot to tell us the room was ready. Desk staff was very apologetic. Overall we had a lovely time and will be back!

10

Perla

May 22, 2025

·

Stayed 2 nights

Great place to stay! The room was clean, comfortable, and well-maintained. The staff was incredibly friendly and helpful throughout our stay. The location was perfect close to everything we needed. Highly recommend for anyone looking for a relaxing and enjoyable visit!

8

Sharon

Aug 22, 2025

·

Stayed 3 nights

Front desk was rude and terrible to deal with

6

Jennifer

Mar 29, 2025

·

Stayed 1 night

We arrived and our room was not ready until 5:00 even though check in was at 4:00pm. When we arrived in our room, it smelled so bad. We then headed back to the front desk. Luckily they were able to get us a different room.

6

Adriana

Apr 1, 2025

·

Stayed 2 nights

The people above us allowed their children to jump for 2.5 hours . Our room was shaking from them jumping it sounded like the ceiling was going to break . The security guard told us to leave and grab a coffee instead of asking them to stop jumping repeatedly for 2.5 hours .

6

Brian

Jun 11, 2024

·

Stayed 1 night

Was good until the check out bill didnt match what they took from my account. Was hard to match up since they kept taking money out for ecery little thing. Looks to have paid over 300 more for 2 rooms for 2 nights then i agreed to. Also they have a resort they dont tell you about down the road with baskrtball, sauns, massages, etc. Was horrible communication and even worse customer service after we left. They didnt give a crap after they billed me. Said its already done.

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Location

Convenient for Lake Geneva and Alpine Valley, with a shuttle/trolley to Grand Geneva and easy access/parking. Setting feels quiet and family oriented.

Related guest reviews

10

Jodi

Nov 3, 2024

·

Stayed 3 nights

Staff was friendly and helpful. Location was close to many things to do. No complaints! Would stay there again.

10

Anahy

Feb 12, 2024

·

Stayed 2 nights

I like the location very clean and quiet .

8

Holly

Mar 16, 2025

·

Stayed 1 night

It was great for kids for a little waterpark getaway. Food options were ok - we took a shuttle to Grand Geneva for more restaurants. It’s also close to downtown Lake Geneva

10

Ashok

Jul 28, 2024

·

Stayed 1 night

nice facilities and location near the lake

10

Jeffrey

Jul 22, 2025

·

Stayed 3 nights

We chose Timber Ridge for its proximity to Alpine Valley Music Theater and it was mission accomplished. This is a great place for families with young kids. Everyone was having a blast.

10

Nydia

Jul 10, 2024

·

Stayed 2 nights

Loved staying at timber ridge lodge. Easy access from highway and close enough to downtown area.

10

Pawel

Sep 4, 2023

·

Nice water park next to Grand Geneva resort & spa.

8

Latisha

Jun 14, 2025

·

Stayed 2 nights

Location was great, family friendly environment hotel rooms could be little more modernized but spacious we will probably stay again or at least spend a day at the water park.

10

aravelle

Apr 21, 2025

·

Stayed 2 nights

Awesome trip. Downtown lake geneva is close and there are other activities to do outside Timberridgr waterpark. But the waterpark itself has a lot of things to do already especially for those who have kids. I liked how our hotel room is like a mini house, its got kitchen with aplliances (plates, cups, utensils etc) and dining table. We were on the first floor so we really enjoyed out outdoor patio that is very close to the outdoor pool. We are definitely coming back.

10

Jessica

Mar 25, 2024

·

Stayed 2 nights

Quiet and safe area with spacious parking lot.

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Dining

On‑site dining and poolside options are handy but often rated mediocre, pricey, or understaffed, with long waits and early closures; limited special‑diet options. Some guests prefer restaurants at Grand Geneva or nearby.

Related guest reviews

6

Chris

Aug 20, 2025

·

Stayed 2 nights

Rooms are not updated and have a bad musty smell. Hallways are the same and are also in need of updates. The waterpark was nice, good for smaller children. Onsite restaurant had good breakfast for adults and kids but it’s very small.

6

Tammi

Mar 28, 2025

·

Stayed 1 night

Wish the trolley was able to take us in the town. Most dining was closed by 9. Would've been nice if restaurant in timber ridge was open later. Would also like more options.

8

ewelina

Mar 31, 2025

·

Stayed 2 nights

The hotel was pretty nice , rooms were clean and big. Big enough for family with 2 small kids. The bed was comfortable but the pull out sofa was very uncomfortable. Kitchen and bathroom were good, whirlpool was a nice plus in the bathroom. Water park was clean, even during spring break it was not super crowded. The water temp was comfortable but the chlorine smell was very strong. Kids really enjoyed the water park. Restaurants and food choices were very disappointing, the wait for breakfast was super long and the food was not good at all. Wish the hotel would have more activities for kids, even though they had some they were just very poor quality. Hotel is 8min from lake Geneva downtown and the surrounding is very nice.

8

William

Sep 1, 2025

·

Stayed 2 nights

Moderately priced hotel for the area. Nice waterpark. Room AC had bad smell but room was in good condition. Nice amenities but poor service in restaurant. Would try again.

10

Pawel

May 30, 2025

·

Stayed 1 night

Nice waterpark, good food

4

Sandra

Jul 16, 2024

·

Stayed 1 night

The bath tub was dirty..found a pubic hair..we waited for 45 mins for our food and it was cold .the nachos looked terrible..the rice wasn’t good..only thing I ate was my fruit!

8

Chris

Aug 5, 2024

·

Stayed 1 night

Been here many times food on site is poor. The service is always decent to excellent.

10

yurice

Aug 4, 2025

·

Stayed 1 night

Wish there was more vegan options

8

cheryl

Dec 7, 2024

·

Stayed 1 night

The restaurant was very under staffed & not trained to take care of guests properly. We waited over1 1/2 hours! For breakfast & 2 out of 9 of us never got our food until everyone else left ! This impacted our waters park time and check out (which they did extend one he of check out, but we never got to enjoy the time we planned to spend with our family having fun. Also, they did comp us….when we complained. I believe your restaurants should open before 9 am, if you want to make money & serve the families who are up at 7 in the am. Or need to leave by check out!!!

10

julie a

Feb 16, 2025

·

Stayed 1 night

Best place around to take the grandkids. Priced right, lots to for everyone to do, decent food and snacks.

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Month	Average price
January	$182
February	$179
March	$184
April	$166
May	$180
June	$239
July	$256
August	$236
September	$201
October	$181
November	$167
December	$204

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $218	3 $272
4 $167	5 $151	6 $150	7 $132	8 $162	9 $212	10 $239
11 $166	12 $134	13 $147	14 $150	15 $149	16 $211	17 $237
18 $146	19 $136	20 $126	21 $130	22 $146	23 $311	24 $312
25 $155	26 $150	27 $129	28 $150	29 $140	30 $280	31 $289

Timber Ridge Lodge and Waterpark

Prices for Timber Ridge Lodge and Waterpark

Monthly average prices

About this property

Location

Room options

1 Bedroom Countryside 4 Waterpark Pass

2 Bedroom Countryside 6 Waterpark Pass

Guest reviews of Timber Ridge Lodge and Waterpark

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Timber Ridge Lodge and Waterpark

Considering this hotel for your Lake Geneva trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $284
20 $204	21 $189	22 $191	23 $186	24 $193	25 $223	26 $286
27 $209	28 $181	29 $221	30 $183