Aminess Vival Maestral Hotel

Top Service

OK

First the positive: this is a fine hotel with nice facilities and nice beach access within walking distance of Novigrad center. The breakfast buffet is amazing. Good spa / gym. The staff really try to be helpful - and they were helpful with several requests. Now the negative - our room was dirty when we arrived - there was a dried blood spot on one duvet cover, there were hairs in the bathroom and an old bar of soap still in the shower. The hairs in the bathroom I noticed when I arrived but since I arrived late at night, I collapsed right to bed and didnt notice the old soap bar until I showered the next day, nor the dirty duvet cover (I noticed it when I started inspecting the room more closely). When I reported these things, the receptionist that dealt with my report was understanding, and sent a cleaning crew to our room right away - but, that doesn't fix how gross it was... and I was not offered any kind of discount or any gesture to offset that our room had not been properly cleaned. When you stay at a four star resort, you do expect a minimum level of comfort, cleanliness, and service. Clearly this place needs to focus more on the cleanliness. I can say this is true because after the cleaning crew had been to the room - they left our dirty glasses there but tipped them over so the lips of the glasses were touching the bathroom counter (not with a paper under) and the old bar of soap... so, pretty much they just changed the bedding I guess... communication issues?

Great hotel - shame the rooms and balcony aren’t a bit bigger. Felt a bit quashed.

Die Unterkunft war sauber. Das Zimmer war für ein Superior Zimmer sehr klein und der Meerblick war eher ein seitlicher Meerblick. Beim Buffet gab es eine umfangreiche Auswahl. Das Essen war großteils sehr wenig gewürzt, aber es war alles frisch! Das Angebot an Sportgeräten zum Ausleihen war groß und die Qualität gut. Größter Minuspunkt war das Checkout. Offensichtlich war bekannt, dass ganze Gruppen an dem Tag auschecken würden. Es waren 2 Rezeptionisten am Arbeiten. Wir haben eine Stunde auf das Checkout gewartet und daneben stand das restliche Personal und hat zugesehen. Das hat das Urlaubserlebnis im Nachhinein noch getrübt.