Is parking available at the property?

Yes, free self-parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 6:30 AM to 9:30 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of CAD 25 per pet, per night. Service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Coquitlam, a 4-minute drive from Great Canadian Casino Vancouver and 9 minutes from Simon Fraser University. It is approximately 6.2 miles from Holland Park and 6.5 miles from Starlight Casino.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from April 15 to September 15, operational from 9:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Children stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds or cribs?

Rollaway beds are available for a fee of CAD 15.00 per night, and an advance request is required for confirmation.

SureStay Plus by Best Western Coquitlam

What guests think

At SureStay Plus by Best Western Coquitlam, reviewers highlight friendly, helpful staff and good value with free breakfast and parking, while also noting an older, dated property with inconsistent cleanliness, maintenance issues, smoke or musty odors, and occasional noise.

The location is convenient for driving and public transit, with SkyTrain and Highway 1 access, though some guests report traffic or train noise. Rooms vary: beds are often comfortable, but decor feels dated, noise between floors occurs, and certain amenities like AC, sliding doors, kitchenettes, or jetted tubs can be faulty. Expect a budget-minded stay that prioritizes value over modern finishes and flawless maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Free parking and a heated outdoor pool are appreciated, and there is an on-site gym, but equipment condition and some common areas show wear and occasional maintenance issues.

Related guest reviews

8

LINDA

2 Sept 2025

·

Stayed 2 nights

We were visiting family in the area. Thoroughly enjoyed the full breakfast in the morning. Took advantage of the pool when it was 28°C outside. Used the sauna as well. Walked to Joey's Coquitlam restaurant 20 minute exercise both ways. Hubby enjoyed the gym in the morning

8

Jane

13 Sept 2025

·

Stayed 2 nights

Lots of garbage and old furniture piled in parking garage, hallways smell bad, but other than that, everything was good!

4

MICHAEL

6 Oct 2025

·

Stayed 1 night

Access poor, signage poor, room was clean, Expedia booked us under wrong name, bathroom was clean but under towelled. Upgrade to jetted tub useless if no towels in tub area. Parking lot extremely poor, underground parking area dark and perceived unsafe. Entry to property sketchy.

8

Hiep

19 Sept 2025

·

Stayed 3 nights

Room is just ok, the glass sliding door to the balcony is broken and really hard to open & closed. This is an outdoor pool with heated so the water is always warm for September. Breakfast is not too good and i don't really like it much. Not stay again, sorry.

8

Allan

29 Jul 2025

·

Stayed 2 nights

Beds were comfortable. Breakfast was very good. Fitness facility was clean. Pool was a reasonable temperature. The kitchenette section needs work. There were few dishes and those that were there weren't clean. The stove was ancient.

6

Joseph

29 Sept 2025

·

Stayed 2 nights

The room condition was quite poor. There was a strong smoking odour mixed with urine in the room. The bathtub rail was broken and the room appeared to have not been swept prior to our arrival. Hair and previous visitor belongings were found throughout the room. What concerned is the the most is prior to our arrival the hotel had charged our credit card- even though we had chosen to pay at property. We also received numerous calls and emails stating that we needed to confirm our arrival or we would Lose the room since they were almost at full capacity. This made traveling quite stressful as we had to keep answering their calls and emails while at the airport and sightseeing. Usually you book a hotel and once you have a confirmation you know that your room will be there upon your arrival, you don’t need to keep confirming and giving multiple credit card numbers to hold the room. The breakfast was ok. The apples were rotten and the pancake batter was never mixed properly. There was cereal or toast as other options. We didn’t visit the pool as it was outside and timing didn’t line up. All machines in the gym didn’t work properly, the stationary bike was completely broken and the treadmill has a mind of its own.

8

Mila Rose

6 Nov 2025

·

Stayed 1 night

With free breakfast and parking, hotel rate is quite reasonable.

8

Karen

17 Oct 2025

·

Stayed 1 night

The room was clean. The staff were friendly. The breakfast was good. The parking was easily accessible and felt safe It was a affordable and we were very satisfied for what we received for the price

8

Louise

8 Sept 2025

·

Stayed 1 night

Some rooms are in need of serious updating. We were given another room after I asked for something newer. Overall a great stay and we enjoyed the heated outdoor pool and complimentary breakfast. Would stay there again. Staff were friendly and helpful.

6

Arthur

12 Mar 2025

·

Stayed 5 nights

I liked the fact that there was a hot breakfast. more options in the gym would have been nice.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: several guests reported smoke or musty odors, dirty or worn corridors, mold in bathrooms, pests or debris, while others found rooms acceptably clean.

Related guest reviews

4

Alexander

16 Jun 2025

·

Stayed 1 night

Checked into my room only to find a bunch of dead flies on my bed and the floor beside it. When I notified them of the issue, they were apologetic, but said that the housekeeper had left for the day and they needed a minute to figure it out. I had to be the one to suggest putting me in a different room. The new room didn't have any fly issues, but the curtains didn't fit the window properly and the light woke us up at 5:30am. The hallways of the hotel are very worn out and while the rooms have been updated they still have a shabby feel. The breakfast was good, but probably the only positive of our stay.

4

Soonita

13 Jun 2025

·

Stayed 4 nights

Bed linens were dirty and had long hairs, cleaners did not come each day and when they did they did not replace the soap that was used. I had to go down to the front desk at night to ask for a soap one night and for a blanket another night. The employees at the front desk were very apologetic and accommodating but the cleaning staff and the pool stunk.

6

ANNALIESE

16 Aug 2025

·

Stayed 1 night

Staff friendly & helpful. Elevator, hallway and room wreaked of stale smoke from the 90s (maybe even the 80s!). Kept ‘clean’ but layers of dirt overtime. Bed okay. Free parking.

6

Melissa

21 Jun 2025

·

Stayed 1 night

Mold in the bathrooms.

6

Kuljeet Singh

22 Sept 2025

·

Stayed 1 night

Corridor was very dirty. Beds are producing noise. Outside the room smells very bad but room was okay. If someone moving then floor

6

Faryn

15 Aug 2025

·

Stayed 2 nights

Everything about this hotel was mostly good the only problem just happened to be a big problem. The bathroom was falling apart and there was water damage on most of the walls. The worst part was as soon as we got into the room I turned on the bathroom light and a german cockroach scurried across the floor. After my partner squashed that one we saw several more over the two days we were there. It was quite unsettling and definitely made the stay less comfortable than I was hoping for.

6

Joseph

29 Sept 2025

·

Stayed 2 nights

The room condition was quite poor. There was a strong smoking odour mixed with urine in the room. The bathtub rail was broken and the room appeared to have not been swept prior to our arrival. Hair and previous visitor belongings were found throughout the room. What concerned is the the most is prior to our arrival the hotel had charged our credit card- even though we had chosen to pay at property. We also received numerous calls and emails stating that we needed to confirm our arrival or we would Lose the room since they were almost at full capacity. This made traveling quite stressful as we had to keep answering their calls and emails while at the airport and sightseeing. Usually you book a hotel and once you have a confirmation you know that your room will be there upon your arrival, you don’t need to keep confirming and giving multiple credit card numbers to hold the room. The breakfast was ok. The apples were rotten and the pancake batter was never mixed properly. There was cereal or toast as other options. We didn’t visit the pool as it was outside and timing didn’t line up. All machines in the gym didn’t work properly, the stationary bike was completely broken and the treadmill has a mind of its own.

4

Sandra

21 Sept 2025

·

Stayed 2 nights

This hotel is very old and has a terrible smell when you walk through the front door. The room was nicely furnished and the beds were comfortable unfortunately there was a strong moldy smell in the room. Mold could be seen on bathroom ceiling. The advertised kitchenette was ancient and useless since one pot was provided and no utensils, plates cutlery. The rooms should have glasses and there should be water available in the vending machine or provide some. The breakfast was very nice. Overall I think this could be a good hotel but they need to get rid of the mold and smell problem, and update the kitchenettes and water in vending machines.

2

Daljinder

5 Aug 2025

·

Stayed 1 night

Room has smoke smell.

4

Tamen

13 Jun 2025

·

Stayed 1 night

Room had dirt all over the floor. Had to wipe feet before getting into bed. Hair all over the bathroom. Floor and counters. Disappointed

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms offer often-comfortable beds and adequate space, but decor is dated; noise from upstairs or nearby roads is noted, and some amenities (AC, sliding doors, kitchenettes, jetted tubs) can be faulty.

Related guest reviews

6

Travis

6 Apr 2025

·

Stayed 2 nights

Average hotel. It is noisy because of close proximity to highway. Air conditioning unit and fridge were very loud and we unplugged these. The bed was comfortable.

8

Hiep

19 Sept 2025

·

Stayed 3 nights

Room is just ok, the glass sliding door to the balcony is broken and really hard to open & closed. This is an outdoor pool with heated so the water is always warm for September. Breakfast is not too good and i don't really like it much. Not stay again, sorry.

6

Sandeep

20 May 2025

·

Stayed 1 night

Good but heater was not working and outdated

6

Maria del Pilar

2 Nov 2025

·

Stayed 1 night

Uncomfortable bed and bedding

6

Dawn

16 Dec 2024

·

Stayed 1 night

It was ok. Maintenance is really needed. Old jacuzzi with tape holding the access panel on. Really small toilet. Bed was comfortable. Flooring broken. If you just need a place to sleep for the night it’s fine.

4

Karen

23 May 2025

·

Stayed 1 night

Not very impressed with this place. So close to the freeway, the traffic was steady all night. Room jaccuzi and floors need repairs. Could not sleep until traffic died off around 2 am. Started again at 5 am.

6

Jena

19 May 2025

·

Stayed 2 nights

Better breakfast than I expected--they had the usual yogurt, apples, cereal, bread, muffins (chocolate chip), but also chocolate mini croissants, glazed donuts, sausages, eggs, potatoes, and waffles with an array of toppings to choose from. I was sorry I didn't bring workout clothes--the gym equipment looked new and inviting. The beds were on wheels and the wheel locks on the one my husband and I slept on were broken--moreover, the wheels were bent parallel to the floor--so every time we sat on it during the day or turned over in our sleep, it moved the whole bed several inches away from the headboard attached to the wall, again and again. We mentioned it to the front desk, and the guy at the desk indicated that he'd have it taken care of.

8

Steve

30 Sept 2025

·

Stayed 1 night

Convenient near highway on road trip. Very comfortable bed. Quiet place and window shades made it easy to sleep. Breakfast included including hot options

8

Laura

25 Sept 2025

·

Stayed 1 night

The floor boards above us creeked a lot when those guests were walking in their room. We were in bed trying to sleep.

6

suyoun

28 Dec 2025

·

Stayed 2 nights

The staff were friendly, and the room was in good condition, but there was noise between floors.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with accommodating front desk support, though some guests encountered check-in delays, policy or billing frustrations, and uneven responsiveness.

Related guest reviews

2

Yvonne

9 Aug 2025

·

Stayed 2 nights

Bad customer service

10

Angela

22 Jul 2025

·

Stayed 1 night

The front desk was amazing when we arrived and extremely helpful. We were a last minute reservation and was treated so well when we arrived and safe.

10

Krystal

17 Sept 2025

·

Stayed 1 night

The staff was absolutely fantastic. We had a spacious suite that looks to be getting ready for a remodel and it was so comfy. Beds were comfy, deck with patio furniture was an added bonus for our stay.

8

Nasir

23 Jun 2025

·

Stayed 5 nights

Excellent customer service.

8

Donna

9 Jan 2026

·

Stayed 2 nights

Good location, excellent front desk service

2

Sandra

27 Nov 2025

·

Stayed 1 night

Check in person was on a personal call the whole time she was checking me in. Then kep thanking me like I was done and should leave the desk area, except she hadn't given me my room key.

8

Dean

30 Oct 2025

·

Stayed 2 nights

Super friendly staff

8

Selle

13 Sept 2025

·

Stayed 4 nights

Awesome customer service.

8

Robert

3 Nov 2025

·

Stayed 1 night

The staff were very friendly and helpful, a refreshing change from my last hotel experience!

2

Khairul

3 Jul 2025

·

Stayed 2 nights

They did not accommodate our need cutting they did not have manager on site. The manager never replied to our messages.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for drivers and transit users, near Highway 1 and SkyTrain with easy access to Vancouver and local venues; however, some report traffic or train noise and tricky vehicle access.

Related guest reviews

8

Jennifer

15 Sept 2025

·

Stayed 1 night

Near the Skytrain. Room was comfortable and front desk was helpful.

8

aaron

21 Oct 2025

·

Stayed 4 nights

Comfortable, clean room. Friendly staff. Diced potatoes and sausage were very good. The usual waffle machine, pastries, yogurt, instant oatmeal and cereal also available. Orange, apple and cranberry juice, plus coffee. The only negative, and it's not the hotel's fault, is that trains nearby blow their horns in the middle of the night, like 2:00-4:00 am.

8

Sven Arne

13 Sept 2025

·

Stayed 9 nights

Helt greit sted. 100 m fra Hertz, veldig nære utkjøring til Highway 1, som er en hovedåre ut og inn fra Vancouver (østover, vestover og nordover. Beliggenheten ikke av de beste i forhold trafikk og lite å finne på i nærområde. Savnet også informasjonsbok på rommet. Reist rundt i BC og Alberta gjennom 20 år så rent erfaringsmessig er dette et hotell som er helt OK som transitt for videre reise. Fin offentlig komunikasjon mot Vancouver Down Town og Simon Fraser University, (Sky train og buss) Man kjøper et Compasskort som man kan laste inn penger på via automat på togstasjonene. Har man betalt for en tur, gjelder betalingen for alle andre turer, med buss og tog i 1,5 time.

Translate

8

Tana

27 Sept 2025

·

Stayed 2 nights

Central location

10

Michele

21 Jul 2025

·

Stayed 1 night

Central Location. On and off the highway was easily accessible, parking was free and easy. Only 10 min drive to Vancouver. I was given an accessible room so the sink was very low and I am tall but no big deal. Was offered an early check in for a nominal fee which I took advantage of and appreciated.

10

Sally

26 Apr 2025

·

Stayed 1 night

This is a great location if you are going to ikea or leaving town on a highway but otherwise, skip it.

8

Brian

15 Sept 2025

·

Stayed 2 nights

Good value. Facility is older and shows wear in some areas. Room was clean and updated. Shower pressure was excellent! Access to parking lot sometimes challenging due to traffic in area. Staff was courteous and professional. No frills accomodation, served my purpose well. Would stay again.

6

Maryanne

6 Aug 2025

·

Stayed 1 night

We appreciated that the hotel was a short ride to the Great Canadian casino.

8

Steve

30 Sept 2025

·

Stayed 1 night

Convenient near highway on road trip. Very comfortable bed. Quiet place and window shades made it easy to sleep. Breakfast included including hot options

10

Debra

28 Apr 2025

·

Stayed 2 nights

Attending a dance competition at the Great Canadian Cadino. Location is perfect. Comfortable bed, great shower. Breakfast was great.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is commonly praised for value and variety, though a few guests found it basic or underwhelming.

Related guest reviews

10

Sandra

8 May 2025

·

Stayed 1 night

Great breakfast and price ;)

8

aaron

21 Oct 2025

·

Stayed 4 nights

Comfortable, clean room. Friendly staff. Diced potatoes and sausage were very good. The usual waffle machine, pastries, yogurt, instant oatmeal and cereal also available. Orange, apple and cranberry juice, plus coffee. The only negative, and it's not the hotel's fault, is that trains nearby blow their horns in the middle of the night, like 2:00-4:00 am.

6

Carsten

17 Aug 2025

·

Stayed 1 night

Basic room breakfast is terrible

8

samantha

8 Feb 2026

·

Stayed 1 night

Breakfast was good.

8

Bryan

17 Sept 2025

·

Stayed 5 nights

Nice and quiet place to stay. Breakfast. Was great

8

Karen

17 Oct 2025

·

Stayed 1 night

The room was clean. The staff were friendly. The breakfast was good. The parking was easily accessible and felt safe It was a affordable and we were very satisfied for what we received for the price

8

Wendy

15 Jul 2025

·

Stayed 1 night

The room and property were fine. Thought this place was a bit pricey for the amenities. (Although it is Vancouver) Room was clean and staff very good. Breakfast was the typical food and was good.

10

Andrew

14 Dec 2025

·

Stayed 1 night

Friendly staff, a complete and free breakfast (a rarity in Vancouver), and free parking. The rooms are a little dated, the complimentary toiletries are very heavily perfumed, and cleanliness is passable but not stellar.

8

André

8 Feb 2025

·

Stayed 1 night

Very good cost benefit. Breakfast was good, not great.

8

Paul

1 Dec 2025

·

Stayed 1 night

The room was clean, quite, what you shiuld expect for a midrange hotel. Breakfast was again what you would expect. Scrambled eggs so so sausages good waffles.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $88	2 $85	3 $92	4 $92	5 $92	6 $110	7 $124
8 $92	9 $92	10 $92	11 $93	12 $92	13 $105	14 $104
15 $89	16 $94	17 $96	18 $99	19 $93	20 $102	21 $102
22 $87	23 $90	24 $90	25 $93	26 $93	27 $108	28 $111
29 $84	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
		1 $90	2 $94	3 $91	4 $97	5 $103
6 $85	7 $85	8 $85	9 $85	10 $85	11 $96	12 $96
13 $85	14 $85	15 $85	16 $85	17 $85	18 $93	19 $93
20 $85	21 $85	22 $85	23 $88	24 $88	25 $130	26 $130
27 $88	28 $88	29 $88	30 $90	31 $106

SureStay Plus by Best Western Coquitlam

About this property

Location

Room options

Suite, 2 Queen Beds, Balcony

Suite, 1 King Bed, Jetted Tub

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Pet Friendly)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Family Suite, 2 Queen Beds, Balcony

Suite, 1 King Bed, Balcony

Suite, 2 Queen Beds, Kitchenette

Guest reviews of SureStay Plus by Best Western Coquitlam

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus by Best Western Coquitlam

Considering this hotel for your Coquitlam trip?

Prices for upcoming dates