Na Balam
317 US$
/ noche
Promedio para noviembre
Precios para Na Balam
Selecciona fechas para ver precios y disponibilidad
317 US$
/ noche
Promedio para noviembre
Precios medios mensuales
En Na Balam, los precios por noche son de 148 US$ de media en el mes más barato (septiembre) y de 741 US$ en el mes más caro (abril), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 313 US$ |
| febrero | 545 US$ |
| marzo | 329 US$ |
| abril | 741 US$ |
| mayo | 234 US$ |
| junio | 196 US$ |
| julio | 251 US$ |
| agosto | 229 US$ |
| septiembre | 148 US$ |
| octubre | 233 US$ |
| noviembre | 317 US$ |
| diciembre | 266 US$ |
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nov · 317 US$
N
D
Más caro: abril (aprox. 741 US$)
Más barato: septiembre (aprox. 148 US$)
Acerca de esta propiedad
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. Otros servicios de este hotel incluyen co...
Servicios
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. Otros servicios de este hotel incluyen conexión a Internet wifi gratis, servicio de celebración de bodas y asistencia turística (adquisición de entradas).
Servicios empresariales
Tendrás atención multilingüe y una caja fuerte en recepción a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) previa petición y servicio de transporte al punto de embarque del ferry.
Comida
En Na Balam Hotel tienes un restaurante a tu disposición para comer algo. Pon la guinda en el pastel a un día fantástico con una bebida en el bar o lounge o en el bar en la playa.
Habitaciones
Disfruta de una agradable estancia en una de las 21 habitaciones con televisión de pantalla plana. Para los momentos de ocio, tienes una por satélite. El cuarto de baño está provisto de ducha, artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte y botella de agua gratuita, además de un servicio de limpieza disponible todos los días.
Ubicación
Si decides alojarte en Na Balam Hotel, te encontrarás en una fantástica zona de Isla Mujeres (Centro - Supmza 001), a solo unos pasos de Playa Norte y Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc. Además, este hotel para familias se encuentra a 1 km de Terminal marítima de Isla Mujeres y a 23,8 km de Playa Langosta.
Qué hay cerca
Playa Norte(0.1 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.1 millas)
Cementerio de Isla Mujeres(0.3 millas)
Calle Miguel Hidalgo(0.3 millas)
Faro de Punta Norte(0.4 millas)
Parador fotográfico(0.4 millas)
Aztlán Galería(0.5 millas)
Playa El Cocal(0.5 millas)
Terminal marítima de Isla Mujeres(0.6 millas)
Parque Natural Garrafón(1.3 millas)
Casa Crayola(2.5 millas)
Casa Mundaca(3.5 millas)
Playa Tiburón(4.1 millas)
Parque de los Sueños(4.4 millas)
Isla flotante de botellas Joysxee(4.6 millas)
El aeropuerto más cercano se encuentra en Cancún, Quintana Roo (CUN-Cancún Intl.)(21.8 millas)
Personal multilingüe
Caja fuerte
Alquiler de bicicletas
Jardín
Buceo
Pesca
Ubicación
Calle Zazil-ha No. 118, Centro - Supmza 001, Isla Mujeres, Isla Mujeres, Estado de Quintana Roo, México
Playa Norte (0.1 millas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.1 millas)
Cementerio de Isla Mujeres (0.3 millas)
Calle Miguel Hidalgo (0.3 millas)
Faro de Punta Norte (0.4 millas)
Parador fotográfico (0.4 millas)
Opciones de habitación
9
Habitación doble superior, 1 cama de matrimonio grande con sofá cama, vistas a la piscina
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 2
689 ft²
BalcónAire acondicionadoSala de estar independienteBaño privado
8
Two Bedroom Suite
Detalles de la oferta
2 Camas Dobles Extragrandes
Capacidad: 5
1119 ft²
Zona de comedor independienteAire acondicionadoSala de estar independienteBaño privado
22
Poolside Room
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
581 ft²
Aire acondicionadoBaño privadoCuna(s) (gratis)
7
Poolside Suite
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles
Capacidad: 6
732 ft²
Aire acondicionadoBaño privadoTelevisión
Reseñas de los huéspedes sobre Na Balam
8.3
Muy bueno
Basado en 881 comentarios verificados
¿Quién se queda aquí?
Trabajo
2%
Pareja
61%
Familia
27%
Grupo
7%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En muchas reseñas, el hotel Na Balam es elogiado por su entorno tranquilo y ajardinado, a pocos pasos de Playa Norte, el acceso al club de playa incluido con camas reservadas y el personal amable, aunque las habitaciones son sencillas y algunas instalaciones se sienten anticuadas.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En muchas reseñas, el hotel Na Balam es elogiado por su entorno tranquilo y ajardinado, a pocos pasos de Playa Norte, el acceso al club de playa incluido con camas reservadas y el personal amable, aunque las habitaciones son sencillas y algunas instalaciones se sienten anticuadas.
Entre los inconvenientes comunes se incluyen el ruido de la calle o de las discotecas por la noche, camas muy firmes y problemas ocasionales con el agua caliente o la presión del agua. Los huéspedes suelen disfrutar del desayuno incluido al otro lado de la calle y del servicio junto a la playa, aunque la variedad y la rapidez del desayuno, así como la piscina a la sombra o el jacuzzi tibio, reciben comentarios diversos. En general, espere una base básica y relajante cerca de la mejor playa de la isla, en lugar de una estancia lujosa.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
El acceso al club de playa del hotel hermano con camas reservadas es una gran ventaja, y los jardines incluyen una pequeña piscina, un jacuzzi y servicios de yoga o spa. Los comentarios sobre la zona de la piscina (a menudo a la sombra o nublada) y la temperatura del jacuzzi son variados; algunos señalan que no hay vestíbulo.
Reseñas de huéspedes relacionadas
10
Charles
13 jun 2025
·
Se alojó 5 noches
Great location, beach club was super nice. Free breakfast!
Great location, beach club was super nice. Free breakfast!
10
Renee
5 feb 2025
·
Se alojó 6 noches
This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
10
Oleanne
8 jun 2024
·
Se alojó 6 noches
We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️
We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️
10
Eve
10 jun 2025
·
Se alojó 4 noches
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
8
Gary
7 jul 2025
·
Se alojó 1 noche
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
8
Sydney
28 feb 2025
·
Se alojó 1 noche
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
6
Brandon
12 abr 2025
·
Se alojó 6 noches
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
4
elizabeth
10 jun 2025
·
Se alojó 2 noches
Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.
Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.
10
Craig
24 feb 2025
·
Se alojó 2 noches
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
10
Olivia
26 feb 2024
·
Se alojó 4 noches
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La mayoría de las reseñas elogian las habitaciones muy limpias y los terrenos bien cuidados, con personal de limpieza amable. Algunos mencionan olores o problemas con la ropa de cama y, ocasionalmente, una piscina turbia.
Reseñas de huéspedes relacionadas
8
Daniel
25 ene 2025
·
Se alojó 5 noches
Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
4
Everardo
15 jun 2024
·
Se alojó 4 noches
We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.
We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.
6
Gerardo
4 sept 2023
·
Se alojó 1 noche
Bueno pero hay que mejorar la higiene de la ropa de cama
Bueno pero hay que mejorar la higiene de la ropa de cama
10
Adam
2 nov 2025
·
Se alojó 4 noches
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
6
Josh
2 jul 2024
·
Se alojó 3 noches
We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.
We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.
10
dorn
17 feb 2024
·
Se alojó 7 noches
Relaxing atmosphere. Very clean place.
Relaxing atmosphere. Very clean place.
10
Olivia
10 jun 2022
·
Se alojó 5 noches
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
6
Brandon
12 abr 2025
·
Se alojó 6 noches
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
10
Olivia
26 feb 2024
·
Se alojó 4 noches
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
10
Angela
12 may 2025
·
Se alojó 4 noches
Hotel muy bonito y limpio. Unos metros de la playa
Hotel muy bonito y limpio. Unos metros de la playa
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas, básicas y el aire acondicionado funciona bien, pero muchas se sienten anticuadas u oscuras, con camas duras, accesorios antiguos, escaleras empinadas a algunas unidades y agua caliente o presión de agua poco fiables. El ruido de la calle o de los clubes y la construcción con techo de paja pueden hacer que las habitaciones sean ruidosas.
Reseñas de huéspedes relacionadas
6
Gary
16 jul 2025
·
Se alojó 3 noches
The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
8
Gary
7 jul 2025
·
Se alojó 1 noche
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
6
Kim
31 oct 2025
·
Se alojó 1 noche
Værelset er ok men noget slidt. Det er stort værelse, hvilket er lækkert men indretningen er kedelig og de burde generelt gøre noget ved værelserne. Deres club lounge hvor man kan få morgenmad er fresh. Poolen er ok men der er ingen sol
Værelset er ok men noget slidt. Det er stort værelse, hvilket er lækkert men indretningen er kedelig og de burde generelt gøre noget ved værelserne. Deres club lounge hvor man kan få morgenmad er fresh. Poolen er ok men der er ingen sol
8
Mette
11 mar 2023
·
Se alojó 2 noches
Pro: Nice garden. The most friendly staff, liked them very much. Big rooms. Close to the most beautifuld beach on the island. Cons: Breakfast very limited, was great the first morning, but got very tired of it there on from. The pool was VERY cold, maybe because it is in the shadow. The warm pool was closed during our stay. The room has a moist smell. Very old looking room that didn’t look like the pictures.
Pro: Nice garden. The most friendly staff, liked them very much. Big rooms. Close to the most beautifuld beach on the island. Cons: Breakfast very limited, was great the first morning, but got very tired of it there on from. The pool was VERY cold, maybe because it is in the shadow. The warm pool was closed during our stay. The room has a moist smell. Very old looking room that didn’t look like the pictures.
6
Erick Mauricio
9 ago 2023
·
Se alojó 4 noches
The hotel is situated with in walkable distance to Playa Norte and another plus is the access to the beach club there ( food is expensive but you are in the most beautiful beach in Mexico ) The Hotel is convenient and affordable but needs to work on a few things to get 4 to 5 stars like their rocking hard beds , the TV in the rooms are super old and only offer about 9 Chanel’s ( when you travel with kids you want to have more options specially at night ). The bathroom water pressure,,furniture in the rooms is old . This hotel has a lot of potential if they work on some of this things the Staff was Great and the cleanliness was amazing . I will always come back if are any improvements.
The hotel is situated with in walkable distance to Playa Norte and another plus is the access to the beach club there ( food is expensive but you are in the most beautiful beach in Mexico ) The Hotel is convenient and affordable but needs to work on a few things to get 4 to 5 stars like their rocking hard beds , the TV in the rooms are super old and only offer about 9 Chanel’s ( when you travel with kids you want to have more options specially at night ). The bathroom water pressure,,furniture in the rooms is old . This hotel has a lot of potential if they work on some of this things the Staff was Great and the cleanliness was amazing . I will always come back if are any improvements.
6
Amber
25 sept 2023
·
Se alojó 4 noches
We checked out of the property after one night due to a couple of challenges: There was a lingering sewer smell that we've not experienced before and we've been regular visitors for a number of years. The door lock on our unit was not something that I could operate independently but my handy husband had the knack. (The door had been tampered with and there were a number of 'repairs' so it appeared to have been a known issue.) And the pool was cloudy and uninviting. We were celebrating a special event so we made the decision to move to a place that we were more comfortable despite the double expense. I think our experience may have been seasonal so read more reviews before you make a decision!
We checked out of the property after one night due to a couple of challenges: There was a lingering sewer smell that we've not experienced before and we've been regular visitors for a number of years. The door lock on our unit was not something that I could operate independently but my handy husband had the knack. (The door had been tampered with and there were a number of 'repairs' so it appeared to have been a known issue.) And the pool was cloudy and uninviting. We were celebrating a special event so we made the decision to move to a place that we were more comfortable despite the double expense. I think our experience may have been seasonal so read more reviews before you make a decision!
8
Jerry
13 oct 2025
·
Se alojó 7 noches
The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
8
Juan
29 jul 2024
·
Se alojó 1 noche
Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.
Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.
8
Jose Luis
6 jul 2025
·
Se alojó 1 noche
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
6
Shawna
30 ago 2024
·
Se alojó 7 noches
The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.
The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal se describe con frecuencia como amable y servicial, especialmente en el club de playa y en la recepción. Sin embargo, las quejas recurrentes citan interacciones groseras o poco útiles, escasez de toallas y soporte lento o inconsistente, especialmente en torno a la propiedad hermana y el desayuno.
Reseñas de huéspedes relacionadas
4
Brenda
5 jun 2025
·
Se alojó 2 noches
Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
10
Rhonda
20 ene 2022
·
Se alojó 4 noches
Great hotel. Staff super friendly and helpful. Highly recommend!
Great hotel. Staff super friendly and helpful. Highly recommend!
10
Bob
30 ene 2026
·
Se alojó 7 noches
What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!
What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!
6
Kelly
27 abr 2025
·
Se alojó 3 noches
One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.
One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.
6
Serra
14 mar 2022
·
Se alojó 2 noches
Great location and good room. However, the service was terrible. I never leave reviews unless they are good but in this case I feel they could use the constructive criticism. We have stayed on the island many times in lots of dofferent types of hotels, airbnbs, etc. We wont stay here again. There were No towels for room or for the beach. We were told they would bring us some towels when they could, but that never happened. We also had to beg the security guard to go get our covid forms from the closed front desk at 10pm because they were supposed to be brought to our room for our early am flight but they were not. That extra stress was not necessary. When we asked for any change or money exchange they said they couldnt do-- which is 100% understandable, but for some reason they wouldnt offer any additional solution such as where the closest bank or exchange booth was located.... that would have been extremely helpful and simple..but no. We are easy going people so this did not ruin anything for us, but definitely wouldnt stay again. Only thing good was the location. We will stay at our other usual spots from here on out.
Great location and good room. However, the service was terrible. I never leave reviews unless they are good but in this case I feel they could use the constructive criticism. We have stayed on the island many times in lots of dofferent types of hotels, airbnbs, etc. We wont stay here again. There were No towels for room or for the beach. We were told they would bring us some towels when they could, but that never happened. We also had to beg the security guard to go get our covid forms from the closed front desk at 10pm because they were supposed to be brought to our room for our early am flight but they were not. That extra stress was not necessary. When we asked for any change or money exchange they said they couldnt do-- which is 100% understandable, but for some reason they wouldnt offer any additional solution such as where the closest bank or exchange booth was located.... that would have been extremely helpful and simple..but no. We are easy going people so this did not ruin anything for us, but definitely wouldnt stay again. Only thing good was the location. We will stay at our other usual spots from here on out.
10
Amber
18 jul 2024
·
Se alojó 3 noches
Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property
Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property
6
Brandon
12 abr 2025
·
Se alojó 6 noches
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
4
Julio
4 abr 2025
·
Se alojó 3 noches
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
6
Shelley
30 mar 2025
·
Se alojó 2 noches
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
10
Travis
5 may 2025
·
Se alojó 3 noches
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Excelente ubicación a poca distancia, a un corto paseo de Playa Norte y del centro, con fácil acceso a la playa. Varias reseñas señalan el ruido nocturno de las calles o clubes cercanos.
Reseñas de huéspedes relacionadas
8
Cecilie
28 feb 2026
·
Se alojó 1 noche
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
10
Jose Villa
21 dic 2024
·
Se alojó 4 noches
Great location in playa Norte.
Great location in playa Norte.
8
Mary Brandon
7 abr 2023
·
Se alojó 7 noches
Our room was very nice and location was good for beach access. Downside was the volume of people on the island and the incessant loud music by beach clubs late into the night.
Our room was very nice and location was good for beach access. Downside was the volume of people on the island and the incessant loud music by beach clubs late into the night.
10
Sebastian
15 feb 2024
·
Se alojó 5 noches
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
10
Juan
23 ago 2025
·
Se alojó 1 noche
Excelente hotel, linda alberca y frente a la mejor playa de isla
Excelente hotel, linda alberca y frente a la mejor playa de isla
10
Denise
3 feb 2024
·
Se alojó 5 noches
We loved the convenience of belong close to North beach and walking distance to Hidalgo St
We loved the convenience of belong close to North beach and walking distance to Hidalgo St
8
Gary
7 jul 2025
·
Se alojó 1 noche
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
10
Adam
2 nov 2025
·
Se alojó 4 noches
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
8
Rick
15 ene 2025
·
Se alojó 3 noches
Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Proximity to the beautiful beach and town. Staff was very friendly and helpful.
8
Jose Luis
6 jul 2025
·
Se alojó 1 noche
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno incluido al otro lado de la calle se disfruta a menudo y se considera adecuado a muy bueno, aunque la variedad es limitada y el servicio puede ser lento. La comida y las bebidas del club de playa están disponibles y generalmente son bien apreciadas.
Reseñas de huéspedes relacionadas
10
Charles
13 jun 2025
·
Se alojó 5 noches
Great location, beach club was super nice. Free breakfast!
Great location, beach club was super nice. Free breakfast!
8
Cecilie
28 feb 2026
·
Se alojó 1 noche
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
10
Sebastian
15 feb 2024
·
Se alojó 5 noches
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
10
Julieta
5 jun 2024
·
Se alojó 2 noches
Me gustó mucho los cuartos están muy cómodos y está a un minuto de la playa, también me gustó mucho que tuvieran camastros en la playa y el desayuno muy rico si recomiendo sin duda este hotel
Me gustó mucho los cuartos están muy cómodos y está a un minuto de la playa, también me gustó mucho que tuvieran camastros en la playa y el desayuno muy rico si recomiendo sin duda este hotel
10
Irena
4 sept 2025
·
Se alojó 4 noches
Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.
Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.
10
ANA
20 jun 2025
·
Se alojó 7 noches
En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad
En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad
6
Brandon
12 abr 2025
·
Se alojó 6 noches
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
4
Julio
4 abr 2025
·
Se alojó 3 noches
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
10
Olivia
26 feb 2024
·
Se alojó 4 noches
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
8
Antonio
19 feb 2023
·
Se alojó 3 noches
The breakfast can be much better
The breakfast can be much better
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Mirta
18 sept 2026
·
Se alojó 5 noches
Hola, soy huésped frecuente en Na Balam desde hace años, espero este review sea para algo positivo, en cuanto a la estancia todo muy bien, solo donde bajó de calidad son la atención en restaurante restaurante Oceanvs, los desayunos incluidos ya no son los mismos, muy grasosos los omelets o huevo cocinado, anteriormente incluía guarnición de papa y ensalada, quizás no sea la gran diferencia pero muy grasoso, el café quemado y la atención con demora, en la playa igual las tostadas de atún que mi familia y yo cuando vamos a Isla era de nuestra comida favorita, el atún con falta de consistencia y sabor como si hubieran perdido ese sabor. 2 incidentes con meseros en la playa donde al pagar , no regresaron , uno de los meseros no regresó y dio por hecho que era propina, y al día siguiente igual, solo que en el segundo día si tuvimos quei acudir a la barra para que localizaran al mesero. Seguimos siendo turistas y amamos la Isla.
Hola, soy huésped frecuente en Na Balam desde hace años, espero este review sea para algo positivo, en cuanto a la estancia todo muy bien, solo donde bajó de calidad son la atención en restaurante restaurante Oceanvs, los desayunos incluidos ya no son los mismos, muy grasosos los omelets o huevo cocinado, anteriormente incluía guarnición de papa y ensalada, quizás no sea la gran diferencia pero muy grasoso, el café quemado y la atención con demora, en la playa igual las tostadas de atún que mi familia y yo cuando vamos a Isla era de nuestra comida favorita, el atún con falta de consistencia y sabor como si hubieran perdido ese sabor. 2 incidentes con meseros en la playa donde al pagar , no regresaron , uno de los meseros no regresó y dio por hecho que era propina, y al día siguiente igual, solo que en el segundo día si tuvimos quei acudir a la barra para que localizaran al mesero. Seguimos siendo turistas y amamos la Isla.
8
Gabriela
15 jun 2026
·
Se alojó 5 noches
Las habitaciones estaban muy limpias. El hotel está muy cerca de la playa, y cuenta con club de playa (camastros, restaurante). Además la playa en esa ubicación es muy bonita.
Las habitaciones estaban muy limpias. El hotel está muy cerca de la playa, y cuenta con club de playa (camastros, restaurante). Además la playa en esa ubicación es muy bonita.
10
Norma Patricia
18 abr 2026
·
Se alojó 3 noches
Muy buen precio, desayuno excelente y beach club de 100!
Muy buen precio, desayuno excelente y beach club de 100!
10
Jorge
7 abr 2026
·
Se alojó 3 noches
Habitación amplia y ventilada, personal muy amable y servicial, ubicación excelente en la mejor playa de Isla Mujeres
Habitación amplia y ventilada, personal muy amable y servicial, ubicación excelente en la mejor playa de Isla Mujeres
10
ANA
13 mar 2026
·
Se alojó 2 noches
La playa está muy cercana, sólo a unos pasos es una playa en esa sección ideal para niños y muy tranquila. La alberca esta ubicada al centro de unas hermosas plantas y muy bonita vegetacion con Árboles grandes, también hay un Jacuzzi
La playa está muy cercana, sólo a unos pasos es una playa en esa sección ideal para niños y muy tranquila. La alberca esta ubicada al centro de unas hermosas plantas y muy bonita vegetacion con Árboles grandes, también hay un Jacuzzi
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
diciembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-11-02: NO DATA
- 2026-11-03: 206.6112410771942USD
- 2026-11-04: 208.2818374111023USD
- 2026-11-05: 247.09229160879514USD
- 2026-11-06: 305.5256488568115USD
- 2026-11-07: 323.31080544073484USD
- 2026-11-08: 218.21906561170957USD
- 2026-11-09: 216.8429499382324USD
- 2026-11-10: 174.78950313523862USD
- 2026-11-11: 174.78950313523862USD
- 2026-11-12: 217.7282872780609USD
- 2026-11-13: NO DATA
- 2026-11-14: 219.55519092761227USD
- 2026-11-15: 173.1817097625427USD
- 2026-11-16: 174.78950313523862USD
- 2026-11-17: 173.1817097625427USD
- 2026-11-18: 325.4684064665222USD
- 2026-11-19: 248.79473338116452USD
- 2026-11-20: 325.4684064665222USD
- 2026-11-21: 218.5608960849304USD
- 2026-11-22: 248.79473338116452USD
- 2026-11-23: NO DATA
- 2026-11-24: 213.14309054930112USD
- 2026-11-25: 248.97458753843688USD
- 2026-11-26: 519.3006792624207USD
- 2026-11-27: NO DATA
- 2026-11-28: 213.14309054930112USD
- 2026-11-29: 210.81758807772826USD
- 2026-11-30: 174.78950313523862USD
- 2026-12-01: 216.81240222273252USD
- 2026-12-02: 216.81240222273252USD
- 2026-12-03: 221.16598955348204USD
- 2026-12-04: 328.7155825208435USD
- 2026-12-05: 174.78950313523862USD
- 2026-12-06: 175.59806991671752USD
- 2026-12-07: 174.78950313523862USD
- 2026-12-08: 217.56175185644528USD
- 2026-12-09: 217.8215355029602USD
- 2026-12-10: 224.29474838757324USD
- 2026-12-11: 224.29474838757324USD
- 2026-12-12: 174.78950313523862USD
- 2026-12-13: 174.78950313523862USD
- 2026-12-14: 174.78950313523862USD
- 2026-12-15: 174.78950313523862USD
- 2026-12-16: 174.78950313523862USD
- 2026-12-17: 217.35526022785947USD
- 2026-12-18: 174.78950313523862USD
- 2026-12-19: 517.3024249560547USD
- 2026-12-20: 535.0766533466186USD
- 2026-12-21: 217.8215355029602USD
- 2026-12-22: 218.81067360440062USD
- 2026-12-23: 518.2997933531188USD
- 2026-12-24: 334.4606020710754USD
- 2026-12-25: 342.09643812670896USD
- 2026-12-26: 365.6836116193542USD
- 2026-12-27: 328.46580500137327USD
- 2026-12-28: 391.4572092477722USD
- 2026-12-29: 916.9566329884643USD
- 2026-12-30: NO DATA
- 2026-12-31: 398.6550638039245USD
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
Este alojamiento ofrece un servicio de traslado desde la terminal de ferris y el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 48 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. La recepción está abierta todos los días de 07:00 a 23:00. Este alojamiento no permite realizar el registro de entrada fuera del horario establecido. El servicio de recepción está disponible en horario limitado. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Depósito por daños: 50 USD por estancia
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 12 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
Datos del negocio
Número de registro de la propiedad 003-007-001607/2025
- Transporte al aeropuerto: 120 USD por vehículo ida y vuelta
- El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Personal multilingüe
Caja fuerte
Alquiler de bicicletas
Jardín
Buceo
Pesca
Servicios
Personal multilingüe
Caja fuerte
Alquiler de bicicletas
Banquet Hall
Front Desk (limited hours)
Tours/Ticket Assistance
Wedding Services
Actividades
Jardín
Buceo
Pesca
Kayaks
Ecoturismo en la propiedad
Beach Umbrellas
Pool Umbrellas
Terraza
Aparcamiento
Alquiler de ciclomotores/Escúteres (en la misma propiedad)
Airport Transportation
Airport Transportation (surcharge)
Ferry Terminal Shuttle (surcharge)
General
Toallas
Beach Sun Loungers
Smoke-Free Property
Wheelchair Accessible (Limited)
Not Wheelchair Accessible
Internet
WiFi gratuito