Na Balam Hotel
US$ 317
/noite
Média para novembro
Preços para Na Balam Hotel
Selecione datas para ver preços e disponibilidade
US$ 317
/noite
Média para novembro
Preços médios mensais
Em Na Balam Hotel, o preço por noite é, em média, US$ 148 no mês mais barato (setembro) e US$ 741 no mês mais caro (abril), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 313 |
| fevereiro | US$ 545 |
| março | US$ 329 |
| abril | US$ 741 |
| maio | US$ 234 |
| junho | US$ 196 |
| julho | US$ 251 |
| agosto | US$ 229 |
| setembro | US$ 148 |
| outubro | US$ 233 |
| novembro | US$ 317 |
| dezembro | US$ 266 |
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nov. · US$ 317
N
D
Mais caro: abril (aprox. US$ 741)
Mais barato: setembro (aprox. US$ 148)
Sobre este alojamento
Tire partido das várias atividades recreativas, incluindo uma piscina exterior, ou aproveite para contemplar soberbas vistas a partir da açoteia e do jardim. Wi-fi grátis, serviços para casamentos e apoio para excursões/compra de bilhetes s...
Comodidades
Tire partido das várias atividades recreativas, incluindo uma piscina exterior, ou aproveite para contemplar soberbas vistas a partir da açoteia e do jardim. Wi-fi grátis, serviços para casamentos e apoio para excursões/compra de bilhetes são algumas das comodidades adicionais disponíveis este hotel.
Comodidades para negócios
Assistência multilingue e um cofre na receção estão entre o leque de comodidades oferecidas por Este hotel. Este hotel disponibiliza transporte de/para o aeroporto (mediante pedido) e transporte de/para a gare marítima (sobretaxa).
Restaurante
Para recarregar baterias, dirija-se ao restaurante dNa Balam Hotel. Para saciar a sede e descontrair no final do dia, dirija-se ao bar/lounge ou ao bar de praia.
Quartos
Sinta-se em casa num dos 21 quartos com um televisor de ecrã plano. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho estão equipadas com um polibã, artigos de higiene grátis e secadores de cabelo. As comodidades incluem ainda cofres e água engarrafada grátis. A limpeza dos quartos é efetuada diária.
Localização
Com uma estadia nNa Balam Hotel em Isla Mujeres (Centro - Supmza 001), ficará a alguns passos de Praia Norte e de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc. Este hotel para famílias está a 1 km (0,6 mi) de Terminal Marítima Isla Mujeres e a 23,8 km (14,8 mi) de Playa Langosta.
O que há nas proximidades
Praia Norte(0.1 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc(0.1 milhas)
Cementerio Municipal de Isla Mujeres(0.3 milhas)
Miguel Hidalgo(0.3 milhas)
Farol de Punta Norte(0.4 milhas)
Parador Fotográfico(0.4 milhas)
Aztlán Galería(0.5 milhas)
Playa El Cocal(0.5 milhas)
Terminal Marítima Isla Mujeres(0.6 milhas)
Parque Natural Garrafón(1.3 milhas)
Crayola House(2.5 milhas)
Hacienda Mundaca(3.5 milhas)
Playa Tiburón(4.1 milhas)
Parque de los Sueños(4.4 milhas)
Isla Flotante de Botellas Joysxee(4.6 milhas)
O aeroporto principal mais próximo é o de Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(21.8 milhas)
Funcionários multilingues
Cofre
Aluguer de bicicletas
Jardim
Mergulho
Pesca
Localização
Calle Zazil-ha No. 118, Centro - Supmza 001, Ilha das Mulheres, Isla Mujeres, Estado de Quintana Roo, México
Praia Norte (0.1 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancun y Punta Nizuc (0.1 milhas)
Cementerio Municipal de Isla Mujeres (0.3 milhas)
Miguel Hidalgo (0.3 milhas)
Farol de Punta Norte (0.4 milhas)
Parador Fotográfico (0.4 milhas)
Opções de quartos
9
Quarto Duplo Superior, 1 cama king-size e sofá-cama, vista para a piscina
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Sofá-Cama
Dormidas 2
689 ft²
VarandaAr condicionadoSala de estar separadaCasa de banho privada
8
Two Bedroom Suite
Detalhes do quarto
2 Camas De Casal Extragrandes
Dormidas 5
1119 ft²
Área de refeições separadaAr condicionadoSala de estar separadaCasa de banho privada
22
Poolside Room
Detalhes do quarto
2 Camas De Casal
Dormidas 4
581 ft²
Ar condicionadoCasa de banho privadaBerço(s) (grátis)
7
Poolside Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Dormidas 6
732 ft²
Ar condicionadoCasa de banho privadaTelevisão
Avaliações dos hóspedes sobre Na Balam Hotel
8.3
Muito Bom
Com base em 881 avaliações verificadas
Quem se hospeda aqui?
Negócios
2%
Casal
61%
Família
27%
Grupos
7%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Em muitas avaliações, o Na Balam Hotel é elogiado pela sua localização tranquila e com um ambiente de jardim, a poucos passos da Playa Norte, com acesso a um clube de praia incluso com espreguiçadeiras reservadas e funcionários simpáticos, embora os quartos sejam simples e algumas instalações pareçam desatualizadas.
Saiba maisIsto foi útil?
O que pensam os hóspedes
Em muitas avaliações, o Na Balam Hotel é elogiado pela sua localização tranquila e com um ambiente de jardim, a poucos passos da Playa Norte, com acesso a um clube de praia incluso com espreguiçadeiras reservadas e funcionários simpáticos, embora os quartos sejam simples e algumas instalações pareçam desatualizadas.
As desvantagens mais comuns incluem ruído da rua ou de clubes noturnos, camas muito firmes e problemas ocasionais com água quente ou pressão da água. Os hóspedes costumam apreciar o café da manhã incluso do outro lado da rua e o serviço à beira-mar, embora a variedade e a rapidez do café da manhã e a piscina sombreada ou a hidromassagem morna recebam opiniões mistas. No geral, espere uma base básica e relaxante perto da melhor praia da ilha, em vez de uma estadia de luxo.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
O acesso ao clube de praia do hotel irmão, com espreguiçadeiras reservadas, é um grande trunfo, e os terrenos incluem uma pequena piscina, hidromassagem e serviços de ioga ou spa. As opiniões sobre a área da piscina (muitas vezes sombreada ou turva) e a temperatura da hidromassagem são mistas; alguns observam que não há lobby.
Avaliações dos hóspedes relacionadas
10
Charles
13 de jun. de 2025
·
A estadia foi de 5 noites
Great location, beach club was super nice. Free breakfast!
Great location, beach club was super nice. Free breakfast!
10
Renee
5 de fev. de 2025
·
A estadia foi de 6 noites
This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.
10
Oleanne
8 de jun. de 2024
·
A estadia foi de 6 noites
We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️
We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️
10
Eve
10 de jun. de 2025
·
A estadia foi de 4 noites
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
8
Gary
7 de jul. de 2025
·
A estadia foi de 1 noite
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
8
Sydney
28 de fev. de 2025
·
A estadia foi de 1 noite
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
6
Brandon
12 de abr. de 2025
·
A estadia foi de 6 noites
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
4
elizabeth
10 de jun. de 2025
·
A estadia foi de 2 noites
Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.
Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.
10
Craig
24 de fev. de 2025
·
A estadia foi de 2 noites
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
10
Olivia
26 de fev. de 2024
·
A estadia foi de 4 noites
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A maioria das avaliações elogia quartos muito limpos e terrenos bem cuidados, com camareiras simpáticas. Alguns mencionam odores ou preocupações com a roupa de cama e, ocasionalmente, uma piscina turva.
Avaliações dos hóspedes relacionadas
8
Daniel
25 de jan. de 2025
·
A estadia foi de 5 noites
Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.
4
Everardo
15 de jun. de 2024
·
A estadia foi de 4 noites
We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.
We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.
6
Gerardo
4 de set. de 2023
·
A estadia foi de 1 noite
Bueno pero hay que mejorar la higiene de la ropa de cama
Bueno pero hay que mejorar la higiene de la ropa de cama
10
Adam
2 de nov. de 2025
·
A estadia foi de 4 noites
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
6
Josh
2 de jul. de 2024
·
A estadia foi de 3 noites
We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.
We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.
10
dorn
17 de fev. de 2024
·
A estadia foi de 7 noites
Relaxing atmosphere. Very clean place.
Relaxing atmosphere. Very clean place.
10
Olivia
10 de jun. de 2022
·
A estadia foi de 5 noites
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
6
Brandon
12 de abr. de 2025
·
A estadia foi de 6 noites
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
10
Olivia
26 de fev. de 2024
·
A estadia foi de 4 noites
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
10
Angela
12 de mai. de 2025
·
A estadia foi de 4 noites
Hotel muy bonito y limpio. Unos metros de la playa
Hotel muy bonito y limpio. Unos metros de la playa
Isto foi útil?
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Quartos
Os quartos são espaçosos, básicos e o ar condicionado funciona bem, mas muitos os consideram desatualizados ou escuros, com camas duras, acessórios antigos, escadas íngremes para algumas unidades e água quente ou pressão da água pouco confiáveis. Ruído da rua ou de clubes noturnos e a construção do telhado de palha podem tornar os quartos barulhentos.
Avaliações dos hóspedes relacionadas
6
Gary
16 de jul. de 2025
·
A estadia foi de 3 noites
The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.
8
Gary
7 de jul. de 2025
·
A estadia foi de 1 noite
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
6
Kim
31 de out. de 2025
·
A estadia foi de 1 noite
Værelset er ok men noget slidt. Det er stort værelse, hvilket er lækkert men indretningen er kedelig og de burde generelt gøre noget ved værelserne. Deres club lounge hvor man kan få morgenmad er fresh. Poolen er ok men der er ingen sol
Værelset er ok men noget slidt. Det er stort værelse, hvilket er lækkert men indretningen er kedelig og de burde generelt gøre noget ved værelserne. Deres club lounge hvor man kan få morgenmad er fresh. Poolen er ok men der er ingen sol
8
Mette
11 de mar. de 2023
·
A estadia foi de 2 noites
Pro: Nice garden. The most friendly staff, liked them very much. Big rooms. Close to the most beautifuld beach on the island. Cons: Breakfast very limited, was great the first morning, but got very tired of it there on from. The pool was VERY cold, maybe because it is in the shadow. The warm pool was closed during our stay. The room has a moist smell. Very old looking room that didn’t look like the pictures.
Pro: Nice garden. The most friendly staff, liked them very much. Big rooms. Close to the most beautifuld beach on the island. Cons: Breakfast very limited, was great the first morning, but got very tired of it there on from. The pool was VERY cold, maybe because it is in the shadow. The warm pool was closed during our stay. The room has a moist smell. Very old looking room that didn’t look like the pictures.
6
Erick Mauricio
9 de ago. de 2023
·
A estadia foi de 4 noites
The hotel is situated with in walkable distance to Playa Norte and another plus is the access to the beach club there ( food is expensive but you are in the most beautiful beach in Mexico ) The Hotel is convenient and affordable but needs to work on a few things to get 4 to 5 stars like their rocking hard beds , the TV in the rooms are super old and only offer about 9 Chanel’s ( when you travel with kids you want to have more options specially at night ). The bathroom water pressure,,furniture in the rooms is old . This hotel has a lot of potential if they work on some of this things the Staff was Great and the cleanliness was amazing . I will always come back if are any improvements.
The hotel is situated with in walkable distance to Playa Norte and another plus is the access to the beach club there ( food is expensive but you are in the most beautiful beach in Mexico ) The Hotel is convenient and affordable but needs to work on a few things to get 4 to 5 stars like their rocking hard beds , the TV in the rooms are super old and only offer about 9 Chanel’s ( when you travel with kids you want to have more options specially at night ). The bathroom water pressure,,furniture in the rooms is old . This hotel has a lot of potential if they work on some of this things the Staff was Great and the cleanliness was amazing . I will always come back if are any improvements.
6
Amber
25 de set. de 2023
·
A estadia foi de 4 noites
We checked out of the property after one night due to a couple of challenges: There was a lingering sewer smell that we've not experienced before and we've been regular visitors for a number of years. The door lock on our unit was not something that I could operate independently but my handy husband had the knack. (The door had been tampered with and there were a number of 'repairs' so it appeared to have been a known issue.) And the pool was cloudy and uninviting. We were celebrating a special event so we made the decision to move to a place that we were more comfortable despite the double expense. I think our experience may have been seasonal so read more reviews before you make a decision!
We checked out of the property after one night due to a couple of challenges: There was a lingering sewer smell that we've not experienced before and we've been regular visitors for a number of years. The door lock on our unit was not something that I could operate independently but my handy husband had the knack. (The door had been tampered with and there were a number of 'repairs' so it appeared to have been a known issue.) And the pool was cloudy and uninviting. We were celebrating a special event so we made the decision to move to a place that we were more comfortable despite the double expense. I think our experience may have been seasonal so read more reviews before you make a decision!
8
Jerry
13 de out. de 2025
·
A estadia foi de 7 noites
The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
8
Juan
29 de jul. de 2024
·
A estadia foi de 1 noite
Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.
Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.
8
Jose Luis
6 de jul. de 2025
·
A estadia foi de 1 noite
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
6
Shawna
30 de ago. de 2024
·
A estadia foi de 7 noites
The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.
The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Os funcionários são frequentemente descritos como simpáticos e prestativos, especialmente no clube de praia e na recepção. No entanto, reclamações recorrentes citam interações rudes ou pouco prestativas, falta de toalhas e suporte lento ou inconsistente, principalmente em relação à propriedade irmã e ao café da manhã.
Avaliações dos hóspedes relacionadas
4
Brenda
5 de jun. de 2025
·
A estadia foi de 2 noites
Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.
10
Rhonda
20 de jan. de 2022
·
A estadia foi de 4 noites
Great hotel. Staff super friendly and helpful. Highly recommend!
Great hotel. Staff super friendly and helpful. Highly recommend!
10
Bob
30 de jan. de 2026
·
A estadia foi de 7 noites
What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!
What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!
6
Kelly
27 de abr. de 2025
·
A estadia foi de 3 noites
One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.
One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.
6
Serra
14 de mar. de 2022
·
A estadia foi de 2 noites
Great location and good room. However, the service was terrible. I never leave reviews unless they are good but in this case I feel they could use the constructive criticism. We have stayed on the island many times in lots of dofferent types of hotels, airbnbs, etc. We wont stay here again. There were No towels for room or for the beach. We were told they would bring us some towels when they could, but that never happened. We also had to beg the security guard to go get our covid forms from the closed front desk at 10pm because they were supposed to be brought to our room for our early am flight but they were not. That extra stress was not necessary. When we asked for any change or money exchange they said they couldnt do-- which is 100% understandable, but for some reason they wouldnt offer any additional solution such as where the closest bank or exchange booth was located.... that would have been extremely helpful and simple..but no. We are easy going people so this did not ruin anything for us, but definitely wouldnt stay again. Only thing good was the location. We will stay at our other usual spots from here on out.
Great location and good room. However, the service was terrible. I never leave reviews unless they are good but in this case I feel they could use the constructive criticism. We have stayed on the island many times in lots of dofferent types of hotels, airbnbs, etc. We wont stay here again. There were No towels for room or for the beach. We were told they would bring us some towels when they could, but that never happened. We also had to beg the security guard to go get our covid forms from the closed front desk at 10pm because they were supposed to be brought to our room for our early am flight but they were not. That extra stress was not necessary. When we asked for any change or money exchange they said they couldnt do-- which is 100% understandable, but for some reason they wouldnt offer any additional solution such as where the closest bank or exchange booth was located.... that would have been extremely helpful and simple..but no. We are easy going people so this did not ruin anything for us, but definitely wouldnt stay again. Only thing good was the location. We will stay at our other usual spots from here on out.
10
Amber
18 de jul. de 2024
·
A estadia foi de 3 noites
Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property
Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property
6
Brandon
12 de abr. de 2025
·
A estadia foi de 6 noites
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
4
Julio
4 de abr. de 2025
·
A estadia foi de 3 noites
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
6
Shelley
30 de mar. de 2025
·
A estadia foi de 2 noites
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.
10
Travis
5 de mai. de 2025
·
A estadia foi de 3 noites
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Excelente localização, acessível a pé, a um curto passeio da Playa Norte e da cidade, com fácil acesso à praia. Várias avaliações mencionam ruído noturno de ruas ou clubes próximos.
Avaliações dos hóspedes relacionadas
8
Cecilie
28 de fev. de 2026
·
A estadia foi de 1 noite
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
10
Jose Villa
21 de dez. de 2024
·
A estadia foi de 4 noites
Great location in playa Norte.
Great location in playa Norte.
8
Mary Brandon
7 de abr. de 2023
·
A estadia foi de 7 noites
Our room was very nice and location was good for beach access. Downside was the volume of people on the island and the incessant loud music by beach clubs late into the night.
Our room was very nice and location was good for beach access. Downside was the volume of people on the island and the incessant loud music by beach clubs late into the night.
10
Sebastian
15 de fev. de 2024
·
A estadia foi de 5 noites
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
10
Juan
23 de ago. de 2025
·
A estadia foi de 1 noite
Excelente hotel, linda alberca y frente a la mejor playa de isla
Excelente hotel, linda alberca y frente a la mejor playa de isla
10
Denise
3 de fev. de 2024
·
A estadia foi de 5 noites
We loved the convenience of belong close to North beach and walking distance to Hidalgo St
We loved the convenience of belong close to North beach and walking distance to Hidalgo St
8
Gary
7 de jul. de 2025
·
A estadia foi de 1 noite
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.
10
Adam
2 de nov. de 2025
·
A estadia foi de 4 noites
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location
8
Rick
15 de jan. de 2025
·
A estadia foi de 3 noites
Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Proximity to the beautiful beach and town. Staff was very friendly and helpful.
8
Jose Luis
6 de jul. de 2025
·
A estadia foi de 1 noite
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O café da manhã incluso do outro lado da rua é frequentemente apreciado e considerado adequado a muito bom, embora a variedade seja limitada e o serviço possa ser lento. Comida e bebida estão disponíveis no clube de praia e geralmente são bem avaliados.
Avaliações dos hóspedes relacionadas
10
Charles
13 de jun. de 2025
·
A estadia foi de 5 noites
Great location, beach club was super nice. Free breakfast!
Great location, beach club was super nice. Free breakfast!
8
Cecilie
28 de fev. de 2026
·
A estadia foi de 1 noite
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
10
Sebastian
15 de fev. de 2024
·
A estadia foi de 5 noites
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
10
Julieta
5 de jun. de 2024
·
A estadia foi de 2 noites
Me gustó mucho los cuartos están muy cómodos y está a un minuto de la playa, también me gustó mucho que tuvieran camastros en la playa y el desayuno muy rico si recomiendo sin duda este hotel
Me gustó mucho los cuartos están muy cómodos y está a un minuto de la playa, también me gustó mucho que tuvieran camastros en la playa y el desayuno muy rico si recomiendo sin duda este hotel
10
Irena
4 de set. de 2025
·
A estadia foi de 4 noites
Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.
Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.
10
ANA
20 de jun. de 2025
·
A estadia foi de 7 noites
En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad
En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad
6
Brandon
12 de abr. de 2025
·
A estadia foi de 6 noites
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.
4
Julio
4 de abr. de 2025
·
A estadia foi de 3 noites
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.
10
Olivia
26 de fev. de 2024
·
A estadia foi de 4 noites
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.
8
Antonio
19 de fev. de 2023
·
A estadia foi de 3 noites
The breakfast can be much better
The breakfast can be much better
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
8
Grasielle
24 de jul. de 2026
·
A estadia foi de 3 noites
Localização excelente. Únicos pontos a melhorar são iluminação no quarto que é fraca, água na torneira e no chuveiro que falta pela manhã e aumentar a variedade de opções do café da manhã.
Localização excelente. Únicos pontos a melhorar são iluminação no quarto que é fraca, água na torneira e no chuveiro que falta pela manhã e aumentar a variedade de opções do café da manhã.
8
Adriana
31 de mai. de 2026
·
A estadia foi de 1 noite
Quarto novo e confortável. Mas fez muita falta adaptador de tomada ou USB para carregar celulares. Improvisamos colocando no USB da TV mas foi muito lento. Recepcionista da manhã permitiu carregar no computador mas também foi devagar. Playa Norte acessível após cruzar uma rua e entrar por um hotel parceiro de Na Balam. Podemos ficar na estrutura de praia mesmo após check out. Funcionários bem atenciosos no restaurante, café da manhã muito bom e robusto. Hotel fica longe do ferry, arriscamos em ir a pé com as malas e 2 crianças mas foi bem cansativo. No retorno, alugamos táxi por 165 pesos (cartão de crédito). Aliás, leve dinheiro em espécie pois muitos lugares não aceitam cartão (Brasil muito mais adiantado e moderno em relação aos meios de pagamento!) Isla Mujeres ganhou nosso coração, melhor praia do mundo para crianças e também pra quem não gosta de surfar. Água quente; rasa, limpa, cristalina, leve! Sol não arde, dia muito agradável e, se tivesse mais dinheiro, ficaríamos ao menos 2 dias lá kkkk
Quarto novo e confortável. Mas fez muita falta adaptador de tomada ou USB para carregar celulares. Improvisamos colocando no USB da TV mas foi muito lento. Recepcionista da manhã permitiu carregar no computador mas também foi devagar. Playa Norte acessível após cruzar uma rua e entrar por um hotel parceiro de Na Balam. Podemos ficar na estrutura de praia mesmo após check out. Funcionários bem atenciosos no restaurante, café da manhã muito bom e robusto. Hotel fica longe do ferry, arriscamos em ir a pé com as malas e 2 crianças mas foi bem cansativo. No retorno, alugamos táxi por 165 pesos (cartão de crédito). Aliás, leve dinheiro em espécie pois muitos lugares não aceitam cartão (Brasil muito mais adiantado e moderno em relação aos meios de pagamento!) Isla Mujeres ganhou nosso coração, melhor praia do mundo para crianças e também pra quem não gosta de surfar. Água quente; rasa, limpa, cristalina, leve! Sol não arde, dia muito agradável e, se tivesse mais dinheiro, ficaríamos ao menos 2 dias lá kkkk
10
Mirta
18 de set. de 2026
·
A estadia foi de 5 noites
Hola, soy huésped frecuente en Na Balam desde hace años, espero este review sea para algo positivo, en cuanto a la estancia todo muy bien, solo donde bajó de calidad son la atención en restaurante restaurante Oceanvs, los desayunos incluidos ya no son los mismos, muy grasosos los omelets o huevo cocinado, anteriormente incluía guarnición de papa y ensalada, quizás no sea la gran diferencia pero muy grasoso, el café quemado y la atención con demora, en la playa igual las tostadas de atún que mi familia y yo cuando vamos a Isla era de nuestra comida favorita, el atún con falta de consistencia y sabor como si hubieran perdido ese sabor. 2 incidentes con meseros en la playa donde al pagar , no regresaron , uno de los meseros no regresó y dio por hecho que era propina, y al día siguiente igual, solo que en el segundo día si tuvimos quei acudir a la barra para que localizaran al mesero. Seguimos siendo turistas y amamos la Isla.
Hola, soy huésped frecuente en Na Balam desde hace años, espero este review sea para algo positivo, en cuanto a la estancia todo muy bien, solo donde bajó de calidad son la atención en restaurante restaurante Oceanvs, los desayunos incluidos ya no son los mismos, muy grasosos los omelets o huevo cocinado, anteriormente incluía guarnición de papa y ensalada, quizás no sea la gran diferencia pero muy grasoso, el café quemado y la atención con demora, en la playa igual las tostadas de atún que mi familia y yo cuando vamos a Isla era de nuestra comida favorita, el atún con falta de consistencia y sabor como si hubieran perdido ese sabor. 2 incidentes con meseros en la playa donde al pagar , no regresaron , uno de los meseros no regresó y dio por hecho que era propina, y al día siguiente igual, solo que en el segundo día si tuvimos quei acudir a la barra para que localizaran al mesero. Seguimos siendo turistas y amamos la Isla.
10
JOSE
13 de jul. de 2026
·
A estadia foi de 3 noites
Clean rooms, beautiful location, close to beach and restaurants relaxing to say the least. Friendly staff
Clean rooms, beautiful location, close to beach and restaurants relaxing to say the least. Friendly staff
10
Edgar A
27 de jun. de 2026
·
A estadia foi de 7 noites
Great stay
Great stay
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-03: 217.4470567800293USD
- 2026-11-04: 213.56107701031493USD
- 2026-11-05: 243.55826787780762USD
- 2026-11-06: 309.7471852602539USD
- 2026-11-07: 312.5638791518555USD
- 2026-11-08: 219.01422787884522USD
- 2026-11-09: 218.50395030047608USD
- 2026-11-10: 175.21138572637938USD
- 2026-11-11: 175.85082453533934USD
- 2026-11-12: 219.303548350708USD
- 2026-11-13: NO DATA
- 2026-11-14: 220.26061834918212USD
- 2026-11-15: 175.11489992504883USD
- 2026-11-16: 175.85082453533934USD
- 2026-11-17: 175.43016903533936USD
- 2026-11-18: 327.0634853496094USD
- 2026-11-19: 249.8223308137207USD
- 2026-11-20: 327.0634853496094USD
- 2026-11-21: 219.303548350708USD
- 2026-11-22: 249.8223308137207USD
- 2026-11-23: NO DATA
- 2026-11-24: 213.94104655151367USD
- 2026-11-25: 250.81556801074217USD
- 2026-11-26: 522.6996160740966USD
- 2026-11-27: NO DATA
- 2026-11-28: 216.70464501013183USD
- 2026-11-29: 211.68834186584473USD
- 2026-11-30: 175.85082453533934USD
- 2026-12-01: 217.2148370059204USD
- 2026-12-02: 217.45316737628173USD
- 2026-12-03: 221.71091787597655USD
- 2026-12-04: 328.49493959216306USD
- 2026-12-05: 175.85082453533934USD
- 2026-12-06: 175.85082453533934USD
- 2026-12-07: 175.85082453533934USD
- 2026-12-08: 219.50374312316893USD
- 2026-12-09: 218.72121023950194USD
- 2026-12-10: 219.303548350708USD
- 2026-12-11: 221.51027807409668USD
- 2026-12-12: 175.85082453533934USD
- 2026-12-13: 175.85082453533934USD
- 2026-12-14: 175.85082453533934USD
- 2026-12-15: 175.85082453533934USD
- 2026-12-16: 175.85082453533934USD
- 2026-12-17: 215.95220296179198USD
- 2026-12-18: 175.85082453533934USD
- 2026-12-19: 524.4954809447021USD
- 2026-12-20: 522.4889459937745USD
- 2026-12-21: 218.4312735730591USD
- 2026-12-22: 218.85528391021728USD
- 2026-12-23: 526.5019816625976USD
- 2026-12-24: 336.5755783831787USD
- 2026-12-25: 353.83926230200194USD
- 2026-12-26: 367.1939789699707USD
- 2026-12-27: 332.87238588903807USD
- 2026-12-28: 399.3083972980957USD
- 2026-12-29: 926.0110529956055USD
- 2026-12-30: NO DATA
- 2026-12-31: 400.3016344951172USD
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 401.72939157019044USD
Este alojamento oferece transporte a partir do terminal de ferries e do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 48 horas antes da chegada através dos dados que constam da confirmação da reserva. A receção está aberta diariamente das 07:00 às 23:00. Este alojamento não oferece check-in fora de horas. A receção conta com funcionários apenas durante um certo horário.A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
Terá de pagar a seguinte caução totalmente reembolsável.
Breakage deposit: USD 50 per stay
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito; não se aceita numerário
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 12 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
Dados da empresa
Número de registo do alojamento 003-007-001607/2025
- Tarifa de transporte (aeroporto): 120 USD por veículo (ida e volta)
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Ferry Terminal Shuttle (surcharge)
Geral
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Smoke-Free Property
Wheelchair Accessible (Limited)
Not Wheelchair Accessible
Internet
Wi-fi gratuito