Pueblo Bonito Emerald Bay Resort & Spa
US$ 241
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 241
/noite
Média para setembro
Preços médios mensais
Em Pueblo Bonito Emerald Bay Resort & Spa, o preço por noite é, em média, US$ 216 no mês mais barato (maio) e US$ 345 no mês mais caro (julho), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 242 |
| fevereiro | US$ 261 |
| março | US$ 237 |
| abril | US$ 251 |
| maio | US$ 216 |
| junho | US$ 226 |
| julho | US$ 345 |
| agosto | US$ 312 |
| setembro | US$ 241 |
| outubro | US$ 277 |
| novembro | US$ 284 |
| dezembro | US$ 305 |
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set. · US$ 241
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Mais caro: julho (aprox. US$ 345)
Mais barato: maio (aprox. US$ 216)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 3 piscinas exteriores, aproveite para dar um salto até à praia privada. Entre as facilidades adic...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 3 piscinas exteriores, aproveite para dar um salto até à praia privada. Entre as facilidades adicionais contam-se Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa). As principais atrações locais ficam à distância de uma curta viagem de autocarro, inteiramente grátis.
Comodidades para negócios
As principais comodidades incluem um business center, Check-in rápido e registo de saída rápido. Há estacionamento com motorista grátis no local.
Restaurante
Quando a sede apertar, dirija-se ao bar de praia, ao bar junto à piscina ou a um dos 4 bares/lounges.
Quartos
Os 378 quartos contam com uma kitchenette equipada com um frigorífico e uma placa de cozinha, se quiser preparar aquele prato especial. As camas têm colchões pillowtop, edredões de penas e roupa de alta qualidade. Ao final do dia, aproveite para assistir a uma seleção de canais via satélite no televisor LED disponível ou ligue-se à internet sem fios para estar sempre conectado. As comodidades incluem ainda telefone, além de cofres e de áreas de estar separadas.
Localização
Em Mazatlán (Cerritos), Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive ficará a 5 minutos de carro de Parque Aquático de Mazagua e de Praia Brujas. Este alojamento com tudo incluído está a 13 km (8,1 mi) de Malecón de Mazatlán e a 18,7 km (11,6 mi) de Playa Olas Altas.
O que há nas proximidades
Praia Brujas(1.2 milhas)
Parque Aquático de Mazagua(1.2 milhas)
Marina Mazatlán Golf Course(2.2 milhas)
Centro Internacional de Mazatlán(2.5 milhas)
Centro Comercial Galerias Mazatlán(3.4 milhas)
Playa de Cerritos(3.9 milhas)
Bula(4.6 milhas)
Pacific Golf Center(6 milhas)
Ilhas e Áreas Protegidas do Golfo da Califórnia(6 milhas)
Praia Sábalo(6.1 milhas)
Campo de Golfe El Cid Country Club(6.8 milhas)
Centro Comercial La Gran Plaza(7.5 milhas)
Casino del Rey(7.8 milhas)
Playa Punta Camarón(7.8 milhas)
Teatro Universitário Mazatlán(7.9 milhas)
O aeroporto preferencial para Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive é o de Mazatlan, Sinaloa (MZT-Aeroporto Internacional General Rafael Buelna)(22.2 milhas)
Serviço de transporte ao aeroporto
Restaurante
Piscina
Quartos de não fumadores
Serviço de quartos
Jardim
Localização
Avenida Ernesto Coppel Campaña 201, Cerritos, La Florida, Mazatlán, Estado de Sinaloa, México
Praia Brujas (1.2 milhas)
Parque Aquático de Mazagua (1.2 milhas)
Marina Mazatlán Golf Course (2.2 milhas)
Centro Internacional de Mazatlán (2.5 milhas)
Centro Comercial Galerias Mazatlán (3.4 milhas)
Playa de Cerritos (3.9 milhas)
Opções de quartos
11
Junior Suite Ocean View
Detalhes do quarto
2 Camas De Casal
Dormidas 4
973 ft²
Ar condicionadoWi-Fi (gratuito)Kitchenette
8
Master Suite Ocean View
Detalhes do quarto
2 Camas De Casal
e 1 Sofá-Cama
Dormidas 6
419 ft²
Ar condicionadoWi-Fi (gratuito)Kitchenette
Avaliações dos hóspedes
8.9
Fabuloso
Com base em 1.005 avaliações verificadas
Quem se hospeda aqui?
Negócios
2%
Casal
29%
Família
54%
Grupos
12%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Pueblo Bonito Emerald Bay Resort & Spa, os hóspedes elogiam os jardins exuberantes, as várias piscinas e a simpatia da equipe, ao mesmo tempo em que observam a localização tranquila e isolada, suítes espaçosas, porém datadas, áreas de praia rochosas ou impróprias para banho, e algumas limitações no plano all‑inclusive.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Pueblo Bonito Emerald Bay Resort & Spa, os hóspedes elogiam os jardins exuberantes, as várias piscinas e a simpatia da equipe, ao mesmo tempo em que observam a localização tranquila e isolada, suítes espaçosas, porém datadas, áreas de praia rochosas ou impróprias para banho, e algumas limitações no plano all‑inclusive.
Muitos apreciam as boas refeições – especialmente no Bistro – assim como um spa e academia bem avaliados. As frustrações mais comuns incluem check-in lento, longas esperas por carrinhos de golfe pela propriedade extensa e abordagens insistentes para venda de multipropriedade. As noites são tranquilas, com entretenimento limitado e alguns bares fechando cedo. Espere uma estadia relaxante, focada na piscina, longe da agitação da cidade.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Jardins exuberantes e bem cuidados com várias piscinas (incluindo uma área exclusiva para adultos), além de uma academia e spa que recebem bons comentários. A propriedade é extensa e os hóspedes frequentemente relatam longas esperas por carrinhos de golfe e uma praia rochosa, menos adequada para banho.
Avaliações dos hóspedes relacionadas
6
Wayne
5 de jan. de 2025
·
A estadia foi de 8 noites
No airport shuttle if you book through Expedia/hotels.com, which is quite annoying. Checkin was ok, the room is very dated, the shower heads all need changing and spray everywhere. The toilets in the public bathrooms by the pools are more often than not plugged/wont flush, and the urnals are full. The gym is quite nice, resort pools and gardens are nice. There are no real activities to do at the resort or pool other than volleyball and aqua exercise. The bistro food was decent, the buffet was just ok save for the tacos which were great and the morning omelettes were good. The buffet service was good overall but you’ll get better service with tips obviously. The poolside service was atrocious but I think it depends on where you sit. The beach isn’t very nice, the sand is dark, the shores are rocky and dangerous to swim in. Would I come back, probably not. They need a serious upgrade here.
No airport shuttle if you book through Expedia/hotels.com, which is quite annoying. Checkin was ok, the room is very dated, the shower heads all need changing and spray everywhere. The toilets in the public bathrooms by the pools are more often than not plugged/wont flush, and the urnals are full. The gym is quite nice, resort pools and gardens are nice. There are no real activities to do at the resort or pool other than volleyball and aqua exercise. The bistro food was decent, the buffet was just ok save for the tacos which were great and the morning omelettes were good. The buffet service was good overall but you’ll get better service with tips obviously. The poolside service was atrocious but I think it depends on where you sit. The beach isn’t very nice, the sand is dark, the shores are rocky and dangerous to swim in. Would I come back, probably not. They need a serious upgrade here.
8
Christian
2 de fev. de 2025
·
Beautiful garden-like grounds and pool, very large (3 pool areas, one of them adults only). Right on the water. Amazing views. Much bigger than many of the other hotels. The rooms are suites and quite large, good for families. The food is good, not great. It was just the two of us and we missed having a more quiet, fancier restaurant. The beach is nice but quite rocky so maybe not good for little kids, the pools are a better option and there are plenty of them. Emerald Bay is pretty far out of town so shuttle or taxi is necessary to get to other activities or restaurants. Finally, beware the "welcome" breakfast - it's a time share sales. After that, they leave you alone and it's a nice place!
Beautiful garden-like grounds and pool, very large (3 pool areas, one of them adults only). Right on the water. Amazing views. Much bigger than many of the other hotels. The rooms are suites and quite large, good for families. The food is good, not great. It was just the two of us and we missed having a more quiet, fancier restaurant. The beach is nice but quite rocky so maybe not good for little kids, the pools are a better option and there are plenty of them. Emerald Bay is pretty far out of town so shuttle or taxi is necessary to get to other activities or restaurants. Finally, beware the "welcome" breakfast - it's a time share sales. After that, they leave you alone and it's a nice place!
8
Raciel
4 de ago. de 2023
·
A estadia foi de 3 noites
La entrega de la habitacion demasiado tardada, los carritos para trasladarse dentro del hotel tardaban mucho, estacionamiento limitado, la comida buena pero con poca variedad, las habitaciones agradables y el trato de la gente
La entrega de la habitacion demasiado tardada, los carritos para trasladarse dentro del hotel tardaban mucho, estacionamiento limitado, la comida buena pero con poca variedad, las habitaciones agradables y el trato de la gente
8
Jeffrey Todd
1 de fev. de 2025
·
A estadia foi de 7 noites
The grounds were beautiful and sprawling. Service was great and friendly. Took advantage of the free shuttles to the sister resort. Rooms could be updated and limited dining options
The grounds were beautiful and sprawling. Service was great and friendly. Took advantage of the free shuttles to the sister resort. Rooms could be updated and limited dining options
4
Unzueta
25 de ago. de 2025
·
A estadia foi de 2 noites
Falta de señalización en todo el hotel, desorden en la recepción e indiferencis de los empleados, los carritos son insuficientes, hora y media para que te lleven agua a la habitación, muy limitado los alimentos en el buffet, la habitación 1727 con olor a humedad, horrible los estacionamientos, nula vigilancia y personal de apoyo
Falta de señalización en todo el hotel, desorden en la recepción e indiferencis de los empleados, los carritos son insuficientes, hora y media para que te lleven agua a la habitación, muy limitado los alimentos en el buffet, la habitación 1727 con olor a humedad, horrible los estacionamientos, nula vigilancia y personal de apoyo
10
MaryAnn
28 de jan. de 2023
·
A estadia foi de 7 noites
We were able to visit Pueblo Bonito Emerald Bay again after a 3 year absence due to Covid. The resort was wonderful as always. We enjoyed much time at the adult pool area with great service provided by Fabian, Christian and Jose. Food was good in the all inclusive plan. A great place to relax and enjoy the sun during winter time.
We were able to visit Pueblo Bonito Emerald Bay again after a 3 year absence due to Covid. The resort was wonderful as always. We enjoyed much time at the adult pool area with great service provided by Fabian, Christian and Jose. Food was good in the all inclusive plan. A great place to relax and enjoy the sun during winter time.
8
Brenda Kay
18 de mar. de 2023
·
A estadia foi de 7 noites
The staff at the adult pool were amazing! All staff throughout the resort were friendly and helpful.
The staff at the adult pool were amazing! All staff throughout the resort were friendly and helpful.
10
MASAKI
27 de dez. de 2025
·
A estadia foi de 1 noite
Excelente comida y servicio. La piscina es preciosa. El único inconveniente es que no se puede nadar en la playa cercana por el arrecife.
Excelente comida y servicio. La piscina es preciosa. El único inconveniente es que no se puede nadar en la playa cercana por el arrecife.
10
Iain
22 de dez. de 2025
·
A estadia foi de 1 noite
Lovely gardens, pool and beach. Bistro restaurant staff and food great. Room very large with good views. Bed and shower great. Drink quality not impressive, cheap spirits and service ends early. Overall great place once aware of timings etc. tip you can keep your wrist band and go to aquarium
Lovely gardens, pool and beach. Bistro restaurant staff and food great. Room very large with good views. Bed and shower great. Drink quality not impressive, cheap spirits and service ends early. Overall great place once aware of timings etc. tip you can keep your wrist band and go to aquarium
6
Jeremy
22 de abr. de 2025
·
A estadia foi de 2 noites
Liked the food. Liked the trees. Didn't like lack of entertainment especially at night. Latest you could get a drink was suppose to be 10. But they actually closed restaurant/bar at 9:15 and they were not happy how I wasn't happy about that. Hated wait staff most indifferent wait staff I have ever experienced in Mexico. I've been to Mexico about 50 times. $10 usd tip for food for 2 and couldn't even get a smile or thank you from staff. I'm guessing resort had something to do with that as they asked you to tip as you signed for all drinks and food and charge to room: even if you had the all inclusive. And if you wanted to tip directly they asked you put it in envelope and give to front desk after stay. We just tipped directly like most all inclusive resorts. But like I said didn't seem appreciated at all. They have a very nice gym and spa. No nightly entertainment. This resort my opinion is made for people in their 70's.
Liked the food. Liked the trees. Didn't like lack of entertainment especially at night. Latest you could get a drink was suppose to be 10. But they actually closed restaurant/bar at 9:15 and they were not happy how I wasn't happy about that. Hated wait staff most indifferent wait staff I have ever experienced in Mexico. I've been to Mexico about 50 times. $10 usd tip for food for 2 and couldn't even get a smile or thank you from staff. I'm guessing resort had something to do with that as they asked you to tip as you signed for all drinks and food and charge to room: even if you had the all inclusive. And if you wanted to tip directly they asked you put it in envelope and give to front desk after stay. We just tipped directly like most all inclusive resorts. But like I said didn't seem appreciated at all. They have a very nice gym and spa. No nightly entertainment. This resort my opinion is made for people in their 70's.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
O feedback sobre a limpeza é misto: muitos observam quartos e jardins muito limpos, enquanto outros relatam odores de mofo, água marrom, banheiros de piscina sujos e manutenção inconsistente nos quartos.
Avaliações dos hóspedes relacionadas
4
Edna
21 de abr. de 2025
·
A estadia foi de 4 noites
No vale la pena el costo para el dificil acceso a la playa, pocos camastros y sombras, todo alejado, transporte tardado y las instalaciones en pesimas condiciones, la mitad de mi estancia al salir de la habitacion olía a animal muerto. En cuanto al servicio del personal la mayoria apenas contesta el buen dia. Lo unico rescatable es la comida de los 2 restauratnes que hay.
No vale la pena el costo para el dificil acceso a la playa, pocos camastros y sombras, todo alejado, transporte tardado y las instalaciones en pesimas condiciones, la mitad de mi estancia al salir de la habitacion olía a animal muerto. En cuanto al servicio del personal la mayoria apenas contesta el buen dia. Lo unico rescatable es la comida de los 2 restauratnes que hay.
10
Blas Alonso
3 de fev. de 2026
·
A estadia foi de 3 noites
Instalaciones muy bonitas, limpias y todo el personal con muy buena actitud de servicio, las habitaciones amplias y confortables, los alimentos en sus diferentes restaurantes de primera.
Instalaciones muy bonitas, limpias y todo el personal con muy buena actitud de servicio, las habitaciones amplias y confortables, los alimentos en sus diferentes restaurantes de primera.
4
David Omar Garcia
30 de nov. de 2025
·
A estadia foi de 3 noites
En general falta de limpieza seria. Atención deficiente. No vale lo que cuesta. Poco competitivo. No lo recomiendo.
En general falta de limpieza seria. Atención deficiente. No vale lo que cuesta. Poco competitivo. No lo recomiendo.
2
Daniela
25 de set. de 2024
·
A estadia foi de 3 noites
Beware, what used to be a great location has lost its touch. Brown water from The showers, unfriendly staff, not very many open food places and the food not very good at all. Definitely wouldn’t come Back again
Beware, what used to be a great location has lost its touch. Brown water from The showers, unfriendly staff, not very many open food places and the food not very good at all. Definitely wouldn’t come Back again
10
Phillip
6 de nov. de 2025
·
A estadia foi de 6 noites
Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!
Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!
6
Kim
16 de fev. de 2024
·
A estadia foi de 2 noites
Rooms very outdated. Smelled like mold.
Rooms very outdated. Smelled like mold.
8
William
9 de nov. de 2025
·
A estadia foi de 5 noites
The friendliness of the staff, trying at all times to accommodate and extend themselves for their guests is why I gave a rating of 4 star (staff alone would be 5 star). The pools at the resort were very nice also. I found my room to be less than appealing. It reeked of disinfectant and an underlying musty, moldy smell. It was stark and bare. The ocean view was very nice though.
The friendliness of the staff, trying at all times to accommodate and extend themselves for their guests is why I gave a rating of 4 star (staff alone would be 5 star). The pools at the resort were very nice also. I found my room to be less than appealing. It reeked of disinfectant and an underlying musty, moldy smell. It was stark and bare. The ocean view was very nice though.
10
Melanie
19 de jan. de 2026
·
A estadia foi de 1 noite
La habitación estaba muy linda y limpia, la tina creo que tenía un problema el tapón porque el agua se iba, por más que la colocábamos. Fuera de eso toda la experiencia fue increíble, el personas tuvo un trato excelente, quedamos encantados
La habitación estaba muy linda y limpia, la tina creo que tenía un problema el tapón porque el agua se iba, por más que la colocábamos. Fuera de eso toda la experiencia fue increíble, el personas tuvo un trato excelente, quedamos encantados
2
Elizabeth Ann
13 de mar. de 2024
·
A estadia foi de 7 noites
The resort is very old and is in desperate need of repairs/upgrades. All the lamps in our room were damaged, only a couple outlets worked, outlet in bathroom worked half the time, no where to plug a phone next to your bed, the last day NO WATER came out of the shower and no hot water in the sink. I told the front desk and they did nothing. If you enjoy protein or seafood this is not the place for you!!! The food was lacking any flavor, especially the desserts. There were minimal shrimp options...maybe two. It tasted like they watered down their liquer because I would order double drinks and still not taste the alcohol. The pools look dirty, the floors and stairs of the pool were filthy. The hottubs were crowded with kids and babies in diapers! The outdoor bathrooms surrounding the pool were in need of repairs and filthy. This resort needs to be remodeled, they need some professional chefs to upgrade the menus and they need to put money into the food and drinks they are serving. I have gone several years prior and will never be returning. I will also be discouraging others to visit.
The resort is very old and is in desperate need of repairs/upgrades. All the lamps in our room were damaged, only a couple outlets worked, outlet in bathroom worked half the time, no where to plug a phone next to your bed, the last day NO WATER came out of the shower and no hot water in the sink. I told the front desk and they did nothing. If you enjoy protein or seafood this is not the place for you!!! The food was lacking any flavor, especially the desserts. There were minimal shrimp options...maybe two. It tasted like they watered down their liquer because I would order double drinks and still not taste the alcohol. The pools look dirty, the floors and stairs of the pool were filthy. The hottubs were crowded with kids and babies in diapers! The outdoor bathrooms surrounding the pool were in need of repairs and filthy. This resort needs to be remodeled, they need some professional chefs to upgrade the menus and they need to put money into the food and drinks they are serving. I have gone several years prior and will never be returning. I will also be discouraging others to visit.
8
Karen Carpenter
8 de nov. de 2025
·
A estadia foi de 5 noites
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
As suítes são espaçosas, frequentemente com cozinhas compactas e vista para o oceano. O mobiliário é datado e várias avaliações citam desgaste e problemas de manutenção (vazamentos, encanamento, acessórios antigos) e ruído da rua ocasional.
Avaliações dos hóspedes relacionadas
10
Jennifer
20 de dez. de 2022
·
A estadia foi de 19.344 noites
Room facing the Main Street is very noisy at night, need to upgrade windows for noise at noght
Room facing the Main Street is very noisy at night, need to upgrade windows for noise at noght
10
Abigail
17 de out. de 2025
·
A estadia foi de 4 noites
Super clean and comfortable
Super clean and comfortable
10
william r turner
20 de out. de 2025
·
A estadia foi de 7 noites
the place is amazing. the staff is even more amazing. beautiful, lush and green. the all inclusive drinks were rather basic and mostly juices and soda fillers. the food was great for me. i am not a food snob. some will not like it, im sure. i liked the rooms. they have a mexican vibe to them, which i really liked. the beds were a little firm.
the place is amazing. the staff is even more amazing. beautiful, lush and green. the all inclusive drinks were rather basic and mostly juices and soda fillers. the food was great for me. i am not a food snob. some will not like it, im sure. i liked the rooms. they have a mexican vibe to them, which i really liked. the beds were a little firm.
10
Zaida Irene
18 de set. de 2024
·
A estadia foi de 3 noites
Es la segunda ocasión que visitamos este hotel, pero en esta ocasión vimos la falta de mantenimiento en las habitaciones y el poco cuidado en la limpieza. Las regaderas no están bien lavadas, las camas no cuentan con un edredón y las almohadas son escasas, sólo 2 y huelen muy mal... a algunas paredes les falta pintura y el suelo también se ve maltratado...
Es la segunda ocasión que visitamos este hotel, pero en esta ocasión vimos la falta de mantenimiento en las habitaciones y el poco cuidado en la limpieza. Las regaderas no están bien lavadas, las camas no cuentan con un edredón y las almohadas son escasas, sólo 2 y huelen muy mal... a algunas paredes les falta pintura y el suelo también se ve maltratado...
8
Lee Andrew
12 de dez. de 2022
·
A estadia foi de 6 noites
The resort itself is so beautiful but the rooms are very dated and need a upgrade. Some rooms do not have a walkout balcony so if you want one you need to request it . There was only 1 activity during the evening we stayed a week. It is very quiet and not much to do. There was bingo during the day and that was fun and the service by the main pool was amazing they were great! I would definitely book at this resort again but I would request a room by the main pool, lower level. I did find the menu confusing. Some food items are not included with your all inclusive, make sure you ask your server!
The resort itself is so beautiful but the rooms are very dated and need a upgrade. Some rooms do not have a walkout balcony so if you want one you need to request it . There was only 1 activity during the evening we stayed a week. It is very quiet and not much to do. There was bingo during the day and that was fun and the service by the main pool was amazing they were great! I would definitely book at this resort again but I would request a room by the main pool, lower level. I did find the menu confusing. Some food items are not included with your all inclusive, make sure you ask your server!
6
Raul
25 de jun. de 2025
·
A estadia foi de 7 noites
Pueblo bonito has changed a lot! Room are run down, check in was a long wait! All inclusive very limited. Restaurant have very little options. Rooms had no power outlets to charge phones. No night activities, only positive thing is all the staff is super friendly and will go above and beyond for you. Will probably not return to Pueblo bonito.
Pueblo bonito has changed a lot! Room are run down, check in was a long wait! All inclusive very limited. Restaurant have very little options. Rooms had no power outlets to charge phones. No night activities, only positive thing is all the staff is super friendly and will go above and beyond for you. Will probably not return to Pueblo bonito.
10
Oscar Luis
27 de dez. de 2025
·
A estadia foi de 4 noites
The rooms were very clean and well maintained. Excellent beds, and huge suites with kitchen, though you don’t need it because of the all inclusive plan. But this is a premium resort I think is the best in Mazatlan!
The rooms were very clean and well maintained. Excellent beds, and huge suites with kitchen, though you don’t need it because of the all inclusive plan. But this is a premium resort I think is the best in Mazatlan!
10
Shela Lee
8 de mai. de 2025
·
A estadia foi de 7 noites
The staff treated us like royalty! We had a wonderful time! The property landscape is fabulous with views! The rooms are spacious but a lot of deferred maintenance and tattered elegance. Need updating since built in 2004. Food was good and ample amounts! Waiters and Golf cart drivers were like family!
The staff treated us like royalty! We had a wonderful time! The property landscape is fabulous with views! The rooms are spacious but a lot of deferred maintenance and tattered elegance. Need updating since built in 2004. Food was good and ample amounts! Waiters and Golf cart drivers were like family!
6
Gladis
17 de nov. de 2024
·
A estadia foi de 2 noites
Habitaciones con mobiliario muy anticuado, le falta mantenimiento a hotel
Habitaciones con mobiliario muy anticuado, le falta mantenimiento a hotel
8
Karen Carpenter
8 de nov. de 2025
·
A estadia foi de 5 noites
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como simpática e prestativa nos restaurantes e piscinas. No entanto, os hóspedes também relatam check-in lento, atenção inconsistente na piscina, longas esperas pelo transporte interno e pressão persistente para venda de multipropriedade.
Avaliações dos hóspedes relacionadas
8
Holger
24 de nov. de 2025
·
A estadia foi de 9 noites
The staff was amazing! Regardless of where on the resort all the staff were just amazing. So friendly and helpful.
The staff was amazing! Regardless of where on the resort all the staff were just amazing. So friendly and helpful.
8
Sigmar Augusto
24 de abr. de 2023
·
A estadia foi de 3 noites
El servicio de recepción deja mucho que desear, muy lentos para realizar el check in, algo incómodo que te manden a colocar el brazalete con las personas que te quieren vender membresías, vas llegando y lo que quieres es instalarte y te agarran a quererte agendar un desayuno de ventas, y ya para salir pedí a la recepción un carrito de golf a la habitación para que me ayudara con el equipaje, más de 30 minutos esperando hasta qué pasó otro señor en carrito y nos comento que recepción no había pedido ningún servicio, dentro de las instalaciones ( bares, restaurantes, albercas etc) todos son muy amables, es muy buena opción poder usar las instalaciones del otro pueblo bonito que está en la zona dorada.
El servicio de recepción deja mucho que desear, muy lentos para realizar el check in, algo incómodo que te manden a colocar el brazalete con las personas que te quieren vender membresías, vas llegando y lo que quieres es instalarte y te agarran a quererte agendar un desayuno de ventas, y ya para salir pedí a la recepción un carrito de golf a la habitación para que me ayudara con el equipaje, más de 30 minutos esperando hasta qué pasó otro señor en carrito y nos comento que recepción no había pedido ningún servicio, dentro de las instalaciones ( bares, restaurantes, albercas etc) todos son muy amables, es muy buena opción poder usar las instalaciones del otro pueblo bonito que está en la zona dorada.
10
Marcela
30 de ago. de 2025
·
A estadia foi de 2 noites
Alimentos excelentes, algunos miembros del personal como el restaurante excelente atención Personal de la alberca para adultos muy groseros
Alimentos excelentes, algunos miembros del personal como el restaurante excelente atención Personal de la alberca para adultos muy groseros
10
Danelle
3 de nov. de 2025
·
A estadia foi de 2 noites
We had two reservations our first reservation. They were going to give us an upgrade but we chose to stay in a Junior suite so we wouldn’t have to move. Also, Fernando at the front desk worked very hard so that my mom and sister would be able to be in the same building with us since they were arriving a couple days later. He went above and beyond and I feel that Pueblo Bonito did an outstanding job making us feel like we were valued. This is our seventh year here and we will continue to come back as long as we are welcome.
We had two reservations our first reservation. They were going to give us an upgrade but we chose to stay in a Junior suite so we wouldn’t have to move. Also, Fernando at the front desk worked very hard so that my mom and sister would be able to be in the same building with us since they were arriving a couple days later. He went above and beyond and I feel that Pueblo Bonito did an outstanding job making us feel like we were valued. This is our seventh year here and we will continue to come back as long as we are welcome.
4
Unzueta
25 de ago. de 2025
·
A estadia foi de 2 noites
Falta de señalización en todo el hotel, desorden en la recepción e indiferencis de los empleados, los carritos son insuficientes, hora y media para que te lleven agua a la habitación, muy limitado los alimentos en el buffet, la habitación 1727 con olor a humedad, horrible los estacionamientos, nula vigilancia y personal de apoyo
Falta de señalización en todo el hotel, desorden en la recepción e indiferencis de los empleados, los carritos son insuficientes, hora y media para que te lleven agua a la habitación, muy limitado los alimentos en el buffet, la habitación 1727 con olor a humedad, horrible los estacionamientos, nula vigilancia y personal de apoyo
6
Dominik
9 de fev. de 2026
·
A estadia foi de 3 noites
Front desk staff wasn’t very welcoming, the only nice customer service and where we felt comfortable was in the morning for breakfast and dinner. Other than that rest of the staff wasn’t very welcoming or nice. we try to spend most of our time out of the hotel due to not feeling welcomed
Front desk staff wasn’t very welcoming, the only nice customer service and where we felt comfortable was in the morning for breakfast and dinner. Other than that rest of the staff wasn’t very welcoming or nice. we try to spend most of our time out of the hotel due to not feeling welcomed
10
MaryAnn
28 de jan. de 2023
·
A estadia foi de 7 noites
We were able to visit Pueblo Bonito Emerald Bay again after a 3 year absence due to Covid. The resort was wonderful as always. We enjoyed much time at the adult pool area with great service provided by Fabian, Christian and Jose. Food was good in the all inclusive plan. A great place to relax and enjoy the sun during winter time.
We were able to visit Pueblo Bonito Emerald Bay again after a 3 year absence due to Covid. The resort was wonderful as always. We enjoyed much time at the adult pool area with great service provided by Fabian, Christian and Jose. Food was good in the all inclusive plan. A great place to relax and enjoy the sun during winter time.
10
Timothy Edward
15 de out. de 2024
·
A estadia foi de 6 noites
First, I commend management for their devotion to customer service during our stay (Martin, Olympio, the Cardeliere manager/trainer, and the manager in charge during our checkout). This hotel is very big but very outdated. We had to ride in golf carts to get from point A to point C, which could be a nuisance at times. We had several hiccups during our stay including ants in our room and in common areas, no available toothbrushes for guests, and the smell of sewer in our bathroom. Nonetheless, the employees are top-notch, and we received phenomenal customer service. Their spa services were beyond our expectations. I was not vastly impressed with the restaurants. They moved the sushi restaurant to the bar near the hotel lobby, which we found to be inconvenient to guests as they didn’t have enough seating. One night we attempted to have dinner there and the wait was 40 minutes yet there was space for tables and chairs in some areas. The Cardeliere had an Italian night however, their food was less than appetizing for our taste. Also, be aware of the women sitting at the hotel's entrance who will try to get you to attend a breakfast to sell a timeshare. If you don’t attend, they refuse to give you a $20 refund that is paid (which happened to us due to an unforeseen circumstance). Furthermore, they don’t have any bottled water in the rooms, and you must walk or ride (in a golf cart) to a restaurant for water. Lastly, Kelly’s Bar should have more tables for additional seating.
First, I commend management for their devotion to customer service during our stay (Martin, Olympio, the Cardeliere manager/trainer, and the manager in charge during our checkout). This hotel is very big but very outdated. We had to ride in golf carts to get from point A to point C, which could be a nuisance at times. We had several hiccups during our stay including ants in our room and in common areas, no available toothbrushes for guests, and the smell of sewer in our bathroom. Nonetheless, the employees are top-notch, and we received phenomenal customer service. Their spa services were beyond our expectations. I was not vastly impressed with the restaurants. They moved the sushi restaurant to the bar near the hotel lobby, which we found to be inconvenient to guests as they didn’t have enough seating. One night we attempted to have dinner there and the wait was 40 minutes yet there was space for tables and chairs in some areas. The Cardeliere had an Italian night however, their food was less than appetizing for our taste. Also, be aware of the women sitting at the hotel's entrance who will try to get you to attend a breakfast to sell a timeshare. If you don’t attend, they refuse to give you a $20 refund that is paid (which happened to us due to an unforeseen circumstance). Furthermore, they don’t have any bottled water in the rooms, and you must walk or ride (in a golf cart) to a restaurant for water. Lastly, Kelly’s Bar should have more tables for additional seating.
6
Brenda Sarai
11 de mar. de 2024
·
A estadia foi de 1 noite
Por el costo no explican desde el inicio el nivel de los brazaletes (que tipo de bebidas incluye) ya que no es tal cual ALL INCLUSIVE. Se lo dije al persona si lo dicen uno con gusto lo paga . El check in fue hasta las 4pm ya que en esta app solo dejaba reservar 2 camas queen, que cambiamos por 1 king. Alimentos bien pero para lo que se paga esperaba más.
Por el costo no explican desde el inicio el nivel de los brazaletes (que tipo de bebidas incluye) ya que no es tal cual ALL INCLUSIVE. Se lo dije al persona si lo dicen uno con gusto lo paga . El check in fue hasta las 4pm ya que en esta app solo dejaba reservar 2 camas queen, que cambiamos por 1 king. Alimentos bien pero para lo que se paga esperaba más.
10
Subhangi
26 de nov. de 2025
·
A estadia foi de 4 noites
The staff are absolutely incredible. 10/10 service
The staff are absolutely incredible. 10/10 service
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Localização
Localização tranquila e isolada à beira-mar, longe da Zona Dourada; a maioria usa ônibus, táxis ou Uber para se locomover. A praia próxima é rochosa e, às vezes, não é segura para nadar.
Avaliações dos hóspedes relacionadas
8
Christian
2 de fev. de 2025
·
Beautiful garden-like grounds and pool, very large (3 pool areas, one of them adults only). Right on the water. Amazing views. Much bigger than many of the other hotels. The rooms are suites and quite large, good for families. The food is good, not great. It was just the two of us and we missed having a more quiet, fancier restaurant. The beach is nice but quite rocky so maybe not good for little kids, the pools are a better option and there are plenty of them. Emerald Bay is pretty far out of town so shuttle or taxi is necessary to get to other activities or restaurants. Finally, beware the "welcome" breakfast - it's a time share sales. After that, they leave you alone and it's a nice place!
Beautiful garden-like grounds and pool, very large (3 pool areas, one of them adults only). Right on the water. Amazing views. Much bigger than many of the other hotels. The rooms are suites and quite large, good for families. The food is good, not great. It was just the two of us and we missed having a more quiet, fancier restaurant. The beach is nice but quite rocky so maybe not good for little kids, the pools are a better option and there are plenty of them. Emerald Bay is pretty far out of town so shuttle or taxi is necessary to get to other activities or restaurants. Finally, beware the "welcome" breakfast - it's a time share sales. After that, they leave you alone and it's a nice place!
10
Ismael
20 de out. de 2025
·
A estadia foi de 2 noites
La vista al mar, era parcial, la habitacion estaba grande y comoda, la cocina en excelentes condiciones, ya no hay mucha playa para estar!! No se si sea por el mar o hayn hecho nas construccion.. fue lo unico que me falto mojarme los pies en la arena
La vista al mar, era parcial, la habitacion estaba grande y comoda, la cocina en excelentes condiciones, ya no hay mucha playa para estar!! No se si sea por el mar o hayn hecho nas construccion.. fue lo unico que me falto mojarme los pies en la arena
10
Rodrigo
24 de abr. de 2025
·
A estadia foi de 2 noites
Solo la ubicación está algo remota, todo lo demás excelente
Solo la ubicación está algo remota, todo lo demás excelente
10
Jesús
11 de set. de 2025
·
A estadia foi de 4 noites
Esta lejisimo del centro
Esta lejisimo del centro
10
Stacy
23 de mar. de 2022
·
A estadia foi de 7 noites
This resort is absolutely beautiful. It’s quite spread out amongst beautiful tropical gardens so be prepared to walk. They do have golf carts that will drive you to the further areas if you like. Our room was a Jr Suite and it has a kitchen and a big balcony with an amazing view. The bed was quite hard. The restaurants were great with a big selection of food choices and every staff member was excellent that we encountered. If you want relaxing and out of the way then it’s definitely the place for you! There are no vendors or Banda on the beach that far north so it’s extremely quiet. To get to the Golden Zone we took Uber but they will also call you a taxi if you prefer
This resort is absolutely beautiful. It’s quite spread out amongst beautiful tropical gardens so be prepared to walk. They do have golf carts that will drive you to the further areas if you like. Our room was a Jr Suite and it has a kitchen and a big balcony with an amazing view. The bed was quite hard. The restaurants were great with a big selection of food choices and every staff member was excellent that we encountered. If you want relaxing and out of the way then it’s definitely the place for you! There are no vendors or Banda on the beach that far north so it’s extremely quiet. To get to the Golden Zone we took Uber but they will also call you a taxi if you prefer
10
Oral
13 de abr. de 2024
·
A estadia foi de 4 noites
Superb resort, a tropical paradise. Excellent food and service. The area around the resort doesn’t offer much, but the free shuttle takes you closer to the Golden Zone.
Superb resort, a tropical paradise. Excellent food and service. The area around the resort doesn’t offer much, but the free shuttle takes you closer to the Golden Zone.
10
William R
30 de nov. de 2023
·
A estadia foi de 7 noites
The junior suite rooms were much better than i expected. high ceiling, mini kitchen, nice sized patio. Plenty of choice for food and drinks. The property is very far from activities however, taxis are fairly reasonable.
The junior suite rooms were much better than i expected. high ceiling, mini kitchen, nice sized patio. Plenty of choice for food and drinks. The property is very far from activities however, taxis are fairly reasonable.
8
Ana Gabriela
14 de set. de 2025
·
A estadia foi de 5 noites
muy lejos de toda la zona turística y tampoco me gustó la playa
muy lejos de toda la zona turística y tampoco me gustó la playa
10
MASAKI
27 de dez. de 2025
·
A estadia foi de 1 noite
Excelente comida y servicio. La piscina es preciosa. El único inconveniente es que no se puede nadar en la playa cercana por el arrecife.
Excelente comida y servicio. La piscina es preciosa. El único inconveniente es que no se puede nadar en la playa cercana por el arrecife.
8
Barry
24 de mar. de 2025
·
A estadia foi de 7 noites
Staff were good, food at buffet was average. Asian food at Kelly's was very good as was Angelo's at sister property. Bistro food was quite good as was food around pool especially fish tacos. Drinks around pool were as normal at all inclusive, weak but not bad. Beach was rocky so not safe for body surfing although better a little further south. Wives spotted 6 ft crocodile on beach so maybe rocks are least of hazards! Decent gym as well. Little far from town but that kept teenagers from wandering off property so probably a plus for our group.
Staff were good, food at buffet was average. Asian food at Kelly's was very good as was Angelo's at sister property. Bistro food was quite good as was food around pool especially fish tacos. Drinks around pool were as normal at all inclusive, weak but not bad. Beach was rocky so not safe for body surfing although better a little further south. Wives spotted 6 ft crocodile on beach so maybe rocks are least of hazards! Decent gym as well. Little far from town but that kept teenagers from wandering off property so probably a plus for our group.
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Restaurante
A comida é geralmente boa – especialmente no Bistro – enquanto o buffet é frequentemente descrito como medíocre, com variedade limitada. As bebidas podem ser fracas e alguns bares fecham cedo, e vários hóspedes observam exclusões e custos adicionais no plano all‑inclusive.
Avaliações dos hóspedes relacionadas
10
Tana
6 de abr. de 2025
·
A estadia foi de 6 noites
First time visitors to this resort. After booking then reading reviews, I was a little worried about the experience to come. I will tell you, It takes a little bit of listening and time to review all of the paperwork provided at check in. If you take the time to do that, you will be fine. Many people choose not to buy all inclusive. If you are all inclusive, you just need to realize there are some items that are not included and you need to prepare for that. On site restaurants are included. I saw many comments about the sushi, but we ate their twice and had absolutely no problems.The food was delicious and the service was great. We also ate at the buffet which I liked but didn't love. Good was just ok. Eating at the Bistro was our favorite on site. I would highly recommend going to Casa46.This is one of those things that has a slight upcharge, but is absolutely a wonderful experience that you should take.
First time visitors to this resort. After booking then reading reviews, I was a little worried about the experience to come. I will tell you, It takes a little bit of listening and time to review all of the paperwork provided at check in. If you take the time to do that, you will be fine. Many people choose not to buy all inclusive. If you are all inclusive, you just need to realize there are some items that are not included and you need to prepare for that. On site restaurants are included. I saw many comments about the sushi, but we ate their twice and had absolutely no problems.The food was delicious and the service was great. We also ate at the buffet which I liked but didn't love. Good was just ok. Eating at the Bistro was our favorite on site. I would highly recommend going to Casa46.This is one of those things that has a slight upcharge, but is absolutely a wonderful experience that you should take.
8
Erika
25 de dez. de 2023
·
A estadia foi de 4 noites
Cada vez que se consume algo (comida o bebidas) llevan la cuenta diciendo el costo de lo consumido y luego aclaran que está en ceros ya que se pagó el All Inclusive. Si ya está pagado porqué hacen tanto énfasis en el costo de lo consumido? Porqué se debe estar cerrando cuenta despues de consumir, si la idea de pagar todo por adelantado es evitar hacer eso? Aparte la comida no es variada en el bufete
Cada vez que se consume algo (comida o bebidas) llevan la cuenta diciendo el costo de lo consumido y luego aclaran que está en ceros ya que se pagó el All Inclusive. Si ya está pagado porqué hacen tanto énfasis en el costo de lo consumido? Porqué se debe estar cerrando cuenta despues de consumir, si la idea de pagar todo por adelantado es evitar hacer eso? Aparte la comida no es variada en el bufete
4
Jenny
14 de jan. de 2025
·
A estadia foi de 7 noites
Food was served cold and very little selection.
Food was served cold and very little selection.
8
J FRANCISCO
24 de mai. de 2025
·
A estadia foi de 3 noites
el hotel esta muy cuidado por fuera en las habitaciones si les hace falta limpieza y las almoadas estan muy viejitas... la habitación que nos toco esta bien. en contra tiene que solo hay dos restarurantes en el hotel, y si quieres ir a los gurmets tienes que salir a otro hotel de la cadena, la comida en los dos que hay esta bien, buen buffte variado y el otro a la carta bistro bueno tambin...MAAAL QUE EN LOS BARES SI QUIERES UN DON JULIO, O UN BUCHANAS TIENES QUE PAGARLO, BUENO HASTA EL CAPITAN MORGAN QUE VELE 150 PESOS LA BOTELLA SOLO TE LO SIRVEN PAGANDO, SE SUPONE QUE TE COBRAN "TODO INCLUIDO" Y TODO ES TODO LO QUE HAY EN EL HOTEL...CLARO EXCEPTO SPA MASAJES Y OTRS BANALIDADES.
el hotel esta muy cuidado por fuera en las habitaciones si les hace falta limpieza y las almoadas estan muy viejitas... la habitación que nos toco esta bien. en contra tiene que solo hay dos restarurantes en el hotel, y si quieres ir a los gurmets tienes que salir a otro hotel de la cadena, la comida en los dos que hay esta bien, buen buffte variado y el otro a la carta bistro bueno tambin...MAAAL QUE EN LOS BARES SI QUIERES UN DON JULIO, O UN BUCHANAS TIENES QUE PAGARLO, BUENO HASTA EL CAPITAN MORGAN QUE VELE 150 PESOS LA BOTELLA SOLO TE LO SIRVEN PAGANDO, SE SUPONE QUE TE COBRAN "TODO INCLUIDO" Y TODO ES TODO LO QUE HAY EN EL HOTEL...CLARO EXCEPTO SPA MASAJES Y OTRS BANALIDADES.
10
Roberto
5 de jul. de 2025
·
A estadia foi de 3 noites
Excellent food service at Bistro. Good amenities. The only bad thing in the bar closing 10:30pm.
Excellent food service at Bistro. Good amenities. The only bad thing in the bar closing 10:30pm.
4
Sergio
8 de nov. de 2025
·
A estadia foi de 4 noites
La calidad en general bajó mucho, los licores que incluían en el todo incluido antes eran de mejor calidad y había más variedad. El buffet terrible, 1 sola opción de guisado a parte del huevo, pocas opciones de proteína, la piña jamás estuvo fresca. En general aunque sigue habiendo buenas opciones en el menú la calidad y sabor de los alimentos bajo. En general la atención en emerald bay terrible, se noto la preferencia a los extranjeros, lo cual no pasó los días que fuimos de visita a PB Mazatlán, excelente atención ahí, el único lugar rescatable el sushi. Pedimos resurtido de aguas en el cuarto y jamás lo hicieron lo cual es ridículo porque igual podíamos pedir las botellas en el bar, pero a veces se necesitaba en la noche un extra. Extrañamos los rollitos primavera del bistro, eran muy superiores a los del sushi, de haber tenido incluso batas en la habitación a que no cambien las toallas cuando se dejaban en el suelo, las volvían a dejar húmedas dobladas
La calidad en general bajó mucho, los licores que incluían en el todo incluido antes eran de mejor calidad y había más variedad. El buffet terrible, 1 sola opción de guisado a parte del huevo, pocas opciones de proteína, la piña jamás estuvo fresca. En general aunque sigue habiendo buenas opciones en el menú la calidad y sabor de los alimentos bajo. En general la atención en emerald bay terrible, se noto la preferencia a los extranjeros, lo cual no pasó los días que fuimos de visita a PB Mazatlán, excelente atención ahí, el único lugar rescatable el sushi. Pedimos resurtido de aguas en el cuarto y jamás lo hicieron lo cual es ridículo porque igual podíamos pedir las botellas en el bar, pero a veces se necesitaba en la noche un extra. Extrañamos los rollitos primavera del bistro, eran muy superiores a los del sushi, de haber tenido incluso batas en la habitación a que no cambien las toallas cuando se dejaban en el suelo, las volvían a dejar húmedas dobladas
8
Mariana
19 de dez. de 2025
·
A estadia foi de 3 noites
El hotel esta bien en general, la atencion por parte del personal es bastante buena y cordial, la comida ofrecida es de regular a buena, podrian ofrecer un poco mas en las bebidas del all inclusive pero se quedan muy cortos en calidad y algo que si no es comprensible es la atencion en el bar Kelly´s donde incompresiblemente hay un lugar reservado que nunca se utiliza.........
El hotel esta bien en general, la atencion por parte del personal es bastante buena y cordial, la comida ofrecida es de regular a buena, podrian ofrecer un poco mas en las bebidas del all inclusive pero se quedan muy cortos en calidad y algo que si no es comprensible es la atencion en el bar Kelly´s donde incompresiblemente hay un lugar reservado que nunca se utiliza.........
8
CESAR ALAN MORENO
15 de abr. de 2025
·
A estadia foi de 3 noites
Un excelente hotel, todo muy bien, sin embargo deben renovar los colchones para un descanso igualmente excelente, la comida y bebidas en el plan todo incluido estan muy bien, les falta implementar una barra de mariscos más completa ya que están en Mazatlán
Un excelente hotel, todo muy bien, sin embargo deben renovar los colchones para un descanso igualmente excelente, la comida y bebidas en el plan todo incluido estan muy bien, les falta implementar una barra de mariscos más completa ya que están en Mazatlán
8
Daniel
29 de jul. de 2025
·
A estadia foi de 3 noites
Servicio de bar y comida de las albercas muy tardado y descortés y calidad de las bebidas All inclusive no son buenas.
Servicio de bar y comida de las albercas muy tardado y descortés y calidad de las bebidas All inclusive no son buenas.
8
Karen Carpenter
8 de nov. de 2025
·
A estadia foi de 5 noites
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Yenyzeth
2 de abr. de 2024
·
A estadia foi de 2 noites
Excelente
Excelente
10
Andrea
23 de fev. de 2024
·
A estadia foi de 4 noites
Excelente
Excelente
10
gerardo
22 de set. de 2023
·
A estadia foi de 2 noites
Excelente
Excelente
10
Valeria blanco
há 4 semanas
·
A estadia foi de 2 noites
El hotel está muy bonito, lejos pero ideal si quieres descansar; el spa es increíble, vale totalmente la pena ir q relajarse un rato; la comida es muy buena y en general el personal del hotel es muy amable
El hotel está muy bonito, lejos pero ideal si quieres descansar; el spa es increíble, vale totalmente la pena ir q relajarse un rato; la comida es muy buena y en general el personal del hotel es muy amable
6
Marisol
17 de jul. de 2026
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A estadia foi de 2 noites
Los cuartos huelen mucho a humedad, la cama está muy dura. Se nota que les hace falta una renovación urgente. Casi no te dan nada. Antes con el all inclusive te daban una canasta muy bonita de frutas al llegar, te dejaban bebidas en el refri. Ahorita nada de eso y la calidad de los alimentos no son como antes. Por lo menos en la alberca no. Muy malita la comida. En el del buffet bien pero a la carta te sirven súper poquito y tienes que estar pide y pide y tardan mucho.
Los cuartos huelen mucho a humedad, la cama está muy dura. Se nota que les hace falta una renovación urgente. Casi no te dan nada. Antes con el all inclusive te daban una canasta muy bonita de frutas al llegar, te dejaban bebidas en el refri. Ahorita nada de eso y la calidad de los alimentos no son como antes. Por lo menos en la alberca no. Muy malita la comida. En el del buffet bien pero a la carta te sirven súper poquito y tienes que estar pide y pide y tardan mucho.
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:00
Antes das 11:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-16: 230.7205268145752USD
- 2026-09-17: 232.97800020202638USD
- 2026-09-18: 250.45497691772462USD
- 2026-09-19: 251.4488337866211USD
- 2026-09-20: 231.71499637573243USD
- 2026-09-21: 234.35172627258302USD
- 2026-09-22: 233.85919171691896USD
- 2026-09-23: 234.35172627258302USD
- 2026-09-24: 235.08630928222658USD
- 2026-09-25: 254.22154635437013USD
- 2026-09-26: 253.8765831060791USD
- 2026-09-27: 234.35172627258302USD
- 2026-09-28: 234.943271897583USD
- 2026-09-29: 234.66439188598633USD
- 2026-09-30: 234.67153412719728USD
- 2026-10-01: 235.08630928222658USD
- 2026-10-02: 253.8765831060791USD
- 2026-10-03: 254.66770885864258USD
- 2026-10-04: 234.35172627258302USD
- 2026-10-05: 234.943271897583USD
- 2026-10-06: 235.08630928222658USD
- 2026-10-07: 234.943271897583USD
- 2026-10-08: 235.08630928222658USD
- 2026-10-09: 254.22154635437013USD
- 2026-10-10: 254.66770885864258USD
- 2026-10-11: 234.35172627258302USD
- 2026-10-12: 234.35172627258302USD
- 2026-10-13: 234.35172627258302USD
- 2026-10-14: 234.35172627258302USD
- 2026-10-15: 234.67153412719728USD
- 2026-10-16: 254.49225130065918USD
- 2026-10-17: 253.8765831060791USD
- 2026-10-18: 234.66439188598633USD
- 2026-10-19: 234.66439188598633USD
- 2026-10-20: 234.66439188598633USD
- 2026-10-21: 235.08630928222658USD
- 2026-10-22: 235.08630928222658USD
- 2026-10-23: 254.2286710900879USD
- 2026-10-24: 254.2286710900879USD
- 2026-10-25: 235.08630928222658USD
- 2026-10-26: 235.08630928222658USD
- 2026-10-27: 234.35172627258302USD
- 2026-10-28: 234.35172627258302USD
- 2026-10-29: 235.08630928222658USD
- 2026-10-30: 253.8765831060791USD
- 2026-10-31: 254.22154635437013USD
- 2026-11-01: 234.943271897583USD
- 2026-11-02: 234.67153412719728USD
- 2026-11-03: 235.08630928222658USD
- 2026-11-04: 234.67153412719728USD
- 2026-11-05: 235.08630928222658USD
- 2026-11-06: 254.66770885864258USD
- 2026-11-07: 254.66770885864258USD
- 2026-11-08: 234.943271897583USD
- 2026-11-09: 235.08630928222658USD
- 2026-11-10: 235.0763661621094USD
- 2026-11-11: 235.0763661621094USD
- 2026-11-12: 349.829985456543USD
- 2026-11-13: 349.21036102050783USD
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 235.08630928222658USD
Antes da chegada, os clientes irão receber um e-mail com instruções para o check-in. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Solicita-se aos clientes que forneçam o seu nome e número de reserva à entrada da estância antes de se dirigirem à receção.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito; não se aceita numerário
- É possível efetuar transações sem numerário
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe dos seguintes elementos de segurança: detetor de fumo e sistema de segurança.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este alojamento antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Apenas é permitido o acesso aos quartos a clientes registados.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Disponibilização de opções de pagamento sem numerário em todas as transações.
- O alojamento disponibiliza check-out sem contacto.
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Serviço de transporte ao aeroporto
Restaurante
Piscina
Quartos de não fumadores
Serviço de quartos
Jardim
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Spa/Health club
Sala familiar
Estacionamento
Serviço de transporte ao aeroporto
Internet
Wi-fi gratuito
Atividades
Piscina
Jardim
Praia (na proximidade)
Terraço
Fitness Center (nearby)
Serviços
24-Hour Front Desk