Riu Emerald Bay - All Inclusive
US$ 227
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 227
/noite
Média para setembro
Preços médios mensais
Em Riu Emerald Bay - All Inclusive, o preço por noite é, em média, US$ 227 no mês mais barato (setembro) e US$ 1.025 no mês mais caro (julho), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 408 |
| fevereiro | US$ 537 |
| março | US$ 506 |
| abril | US$ 427 |
| maio | US$ 592 |
| junho | US$ 702 |
| julho | US$ 1.025 |
| agosto | US$ 625 |
| setembro | US$ 227 |
| outubro | US$ 535 |
| novembro | US$ 382 |
| dezembro | US$ 314 |
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set. · US$ 227
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Mais caro: julho (aprox. US$ 1.025)
Mais barato: setembro (aprox. US$ 227)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 5 piscinas exteriores, uma discoteca e um parque aquático g...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Entre as várias propostas de lazer e entretenimento para as suas férias contam-se 5 piscinas exteriores, uma discoteca e um parque aquático grátis. Este alojamento de estilo Art Déco conta ainda com Wi-fi grátis, serviço de baby-sitter (sobretaxa) e uma loja de presentes/quiosque de jornais.
Comodidades para negócios
As principais comodidades incluem computadores, um serviço de limpeza a seco e uma receção aberta 24 horas. Planeia um evento em Mazatlán? Este alojamento dispõe de uma zona para conferências e de 3 salas de reuniões, com uma área total de 480 metros quadrados. Há estacionamento grátis no local.
Restaurante
Aproveite ainda para tomar um copo entre dois dedos de conversa num dos 7 bares/lounges ou 2 bares junto à piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 07:00 e as 10:30.
Quartos
Sinta-se em casa num dos 1028 quartos, com um minibar e um televisor de ecrã plano. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais via satélite. As casas de banho privativas dispõem de uma combinação polibã/banheira, artigos de higiene grátis e secadores de cabelo. As comodidades incluem ainda telefone, além de cofres com capacidade para computadores portáteis e de água engarrafada grátis.
Localização
Com uma estadia Hotel Riu Emerald Bay - All Inclusive em Mazatlán (Cerritos), ficará a 15 minutos de carro de Malecón de Mazatlán e de Praia Brujas. Este alojamento com tudo incluído está a 17 km (10,6 mi) de Playa Olas Altas e a 17,2 km (10,7 mi) de Plaza Machado.
O que há nas proximidades
Praia Brujas(0.4 milhas)
Parque Aquático de Mazagua(0.5 milhas)
Marina Mazatlán Golf Course(1.5 milhas)
Centro Internacional de Mazatlán(2.9 milhas)
Playa de Cerritos(2.9 milhas)
Bula(3.6 milhas)
Centro Comercial Galerias Mazatlán(3.7 milhas)
Pacific Golf Center(5 milhas)
Praia Sábalo(5 milhas)
Ilhas e Áreas Protegidas do Golfo da Califórnia(5 milhas)
Campo de Golfe El Cid Country Club(5.8 milhas)
Centro Comercial La Gran Plaza(6.5 milhas)
Casino del Rey(6.8 milhas)
Playa Punta Camarón(6.8 milhas)
Museo Ciudad de las Conchas Mariñas(7 milhas)
O aeroporto preferencial para Hotel Riu Emerald Bay - All Inclusive é o de Mazatlan, Sinaloa (MZT-Aeroporto Internacional General Rafael Buelna)(23 milhas)
Estacionamento
Restaurante
Piscina
Quartos de não fumadores
Balcão de turismo
Serviços de limpeza
Localização
Calzada Camarón Sabalo, Cuartel 25 Manzana 5 #3404 Col. Cerritos, Cerritos, La Florida, Mazatlán, Estado de Sinaloa, México
Praia Brujas (0.4 milhas)
Parque Aquático de Mazagua (0.5 milhas)
Marina Mazatlán Golf Course (1.5 milhas)
Centro Internacional de Mazatlán (2.9 milhas)
Playa de Cerritos (2.9 milhas)
Bula (3.6 milhas)
Avaliações dos hóspedes
7.3
Bom
Com base em 2.315 avaliações verificadas
Quem se hospeda aqui?
Negócios
1%
Casal
39%
Família
41%
Grupos
15%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Riu Emerald Bay - All Inclusive, os hóspedes costumam elogiar a simpatia da equipe, as vistas deslumbrantes do oceano, a abundância de piscinas e o acesso à praia, bem como a limpeza geral, enquanto as opiniões sobre a variedade da comida, a condição dos quartos e as operações diárias podem diferir notavelmente de uma estadia para outra.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Riu Emerald Bay - All Inclusive, os hóspedes costumam elogiar a simpatia da equipe, as vistas deslumbrantes do oceano, a abundância de piscinas e o acesso à praia, bem como a limpeza geral, enquanto as opiniões sobre a variedade da comida, a condição dos quartos e as operações diárias podem diferir notavelmente de uma estadia para outra.
Os pontos negativos comuns incluem longas e quentes esperas pelo elevador, dificuldade em reservar restaurantes à la carte pelo aplicativo e aglomeração ocasional nos bares ou buffets. Os quartos costumam ter ótimas vistas, mas podem parecer antigos, com pequenos defeitos de manutenção ou cheiro de mofo; a localização é mais distante do centro e a música animada na praia pública pode ser alta durante o dia. Espere uma estadia animada e voltada para a família, com um forte serviço e comodidades, além de alguns compromissos operacionais.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Entre os destaques estão várias piscinas, toboáguas, acesso à praia e entretenimento noturno. Problemas recorrentes são longas e quentes esperas pelo elevador, ar condicionado limitado em algumas áreas comuns, bares lotados e uma academia/spa antiquada ou mal equipada.
Avaliações dos hóspedes relacionadas
6
Raul
7 de nov. de 2025
·
A estadia foi de 4 noites
The service was fantastic, and the food was great. however, the facilities are nowhere near, but the picture show. The beach is dirty crowded very noisy and the facilities are mediocre. The spa is terrible and so is the gym.
The service was fantastic, and the food was great. however, the facilities are nowhere near, but the picture show. The beach is dirty crowded very noisy and the facilities are mediocre. The spa is terrible and so is the gym.
8
Catherine
16 de nov. de 2025
·
A estadia foi de 14 noites
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
10
Jonathan
24 de nov. de 2025
·
A estadia foi de 5 noites
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
8
Douglas
16 de nov. de 2025
·
A estadia foi de 7 noites
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
6
Robert
15 de jul. de 2025
·
A estadia foi de 5 noites
The property itself was very nice and the staff was great. The nightly shows were fantastic! There were just some key maintenance issues that stood out - elevator call buttons not working, exercise equipment worn out/broken, etc.
The property itself was very nice and the staff was great. The nightly shows were fantastic! There were just some key maintenance issues that stood out - elevator call buttons not working, exercise equipment worn out/broken, etc.
8
Jorge
8 de jun. de 2025
·
A estadia foi de 2 noites
Las albercas
Las albercas
8
Nicole
24 de fev. de 2025
·
A estadia foi de 9 noites
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
10
Yesenia
26 de jul. de 2025
·
A estadia foi de 4 noites
We enjoyed the children’s area with water activities and the bigger water slides for my older daughters. The service was excellent and great variety of beverages and food.
We enjoyed the children’s area with water activities and the bigger water slides for my older daughters. The service was excellent and great variety of beverages and food.
8
Alanda Catalina
21 de set. de 2025
·
A estadia foi de 3 noites
Fue una estancia agradable, sin embargo no hay aire en algunos espacios en común, como recepción, elevador, pasillos.
Fue una estancia agradable, sin embargo no hay aire en algunos espacios en común, como recepción, elevador, pasillos.
8
ALEJANDRA
5 de jul. de 2025
·
A estadia foi de 3 noites
The place it’s beautiful. Big enough to accommodate the amount of people who visit; however having to wait in line of over 10-15 people for a drink should be improved by adding more accessible “bar” stations across the hotel.
The place it’s beautiful. Big enough to accommodate the amount of people who visit; however having to wait in line of over 10-15 people for a drink should be improved by adding more accessible “bar” stations across the hotel.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acham o resort e os quartos muito limpos, com limpeza constante. Outros relatam falhas como moscas ao redor dos buffets, cheiro de mofo, pragas e, ocasionalmente, áreas de piscina sujas ou muito utilizadas.
Avaliações dos hóspedes relacionadas
8
Keegan
20 de nov. de 2025
·
A estadia foi de 3 noites
Overall, the stay was great. The biggest issue we had was the room. when we first arrived our room was filthy. Stained sheets, dirty floors, strange stains on the wall. They kinldy gave us another room, but it was only a little better. The rooms desperately need deep cleaned as the walls and woodworking are filthy and grimy. Other than that, service is great and staff is super nice. Food was alright, not the best.
Overall, the stay was great. The biggest issue we had was the room. when we first arrived our room was filthy. Stained sheets, dirty floors, strange stains on the wall. They kinldy gave us another room, but it was only a little better. The rooms desperately need deep cleaned as the walls and woodworking are filthy and grimy. Other than that, service is great and staff is super nice. Food was alright, not the best.
10
Lauren
1 de mai. de 2025
·
A estadia foi de 7 noites
Food was excellent and there was literally always someone cleaning the floors. It was spotlessly clean. Lots of pools to choose from, and a nice sandy beach. The water is too rough for ocean swimming, but good for a long stroll down the beach. Our room in the tower was large and really quiet.
Food was excellent and there was literally always someone cleaning the floors. It was spotlessly clean. Lots of pools to choose from, and a nice sandy beach. The water is too rough for ocean swimming, but good for a long stroll down the beach. Our room in the tower was large and really quiet.
10
Stewart
29 de nov. de 2025
·
A estadia foi de 14 noites
Room was spotless every day, with a bonus towel animal.
Room was spotless every day, with a bonus towel animal.
10
George
1 de mar. de 2026
·
A estadia foi de 11 noites
The entire hotel is kept spotless. Very efficient and friendly staff. Cleanup is ongoing throughout the day and night.
The entire hotel is kept spotless. Very efficient and friendly staff. Cleanup is ongoing throughout the day and night.
10
Miguel
29 de jul. de 2025
·
A estadia foi de 3 noites
The hotel was clean and the staff was wonderful, very attentive.
The hotel was clean and the staff was wonderful, very attentive.
4
Mitzy
7 de ago. de 2025
·
A estadia foi de 6 noites
This is a large, nice-looking hotel from the outside. Bellmen were helpful at arrival, but check-in was a mess—long lines and no order. Only four small, hot elevators for a huge property felt unsafe. Rooms were basic and damp. The beds were horrible—uncomfortable and hard to sleep on. Minibar and liquor bottles were empty. Requests for towels and coffee took over an hour. Thin walls—you hear everything. Buffets were overcrowded and unsanitary. We even saw a roach crawling up a curtain, and the staff just brushed it off. No one was cleaning the food stations. The pools weren’t better. One of my daughters saw a small child poop in the pool—not just pee, but actual poop. They told a staff member and no one came to clean it. It was disgusting. They had to leave and find another pool on their own. No supervision, no action taken. The on-site theater was hot and humid with no AC. The beach is pretty but unsafe—strong waves, not kid-friendly. The hotel is also far from everything—about 35–40 minutes from town. You’ll need a taxi at night. The only reason I’m giving 2 stars is because the kids enjoyed the variety of pools. But overall, the hotel is dirty, mismanaged, and not worth the money. I strongly recommend staying at an Airbnb closer to el centro or in Zona Dorada. I won’t be back.
This is a large, nice-looking hotel from the outside. Bellmen were helpful at arrival, but check-in was a mess—long lines and no order. Only four small, hot elevators for a huge property felt unsafe. Rooms were basic and damp. The beds were horrible—uncomfortable and hard to sleep on. Minibar and liquor bottles were empty. Requests for towels and coffee took over an hour. Thin walls—you hear everything. Buffets were overcrowded and unsanitary. We even saw a roach crawling up a curtain, and the staff just brushed it off. No one was cleaning the food stations. The pools weren’t better. One of my daughters saw a small child poop in the pool—not just pee, but actual poop. They told a staff member and no one came to clean it. It was disgusting. They had to leave and find another pool on their own. No supervision, no action taken. The on-site theater was hot and humid with no AC. The beach is pretty but unsafe—strong waves, not kid-friendly. The hotel is also far from everything—about 35–40 minutes from town. You’ll need a taxi at night. The only reason I’m giving 2 stars is because the kids enjoyed the variety of pools. But overall, the hotel is dirty, mismanaged, and not worth the money. I strongly recommend staying at an Airbnb closer to el centro or in Zona Dorada. I won’t be back.
2
Beatriz Chavez
6 de ago. de 2025
·
A estadia foi de 7 noites
NO air conditioning in restaurants, lobby, hallways. Utter chaos in common areas. Packed lobby, doors held open 24/7. Open hallway windows - no screens or fall protection for kids. Flies on the food inside the restaurants! Food left out on corridors for guest's convenience full of flies. Kids & adults grabbing food with hands, tasting food & putting it back. Same food every day. Dinner reservations offer the same buffet food with 2-4 different dinner plates. No shrimp. 1 guest had food poisoning. Bedbugs in 2 of 3 rooms. Mildew on balcony curtains. Filthy spa. No internet. Broken refrigerator & safe. Excessive wait on elevators and no bell sound, so they were missed. Remote w/ corroded batteries, missing tv remote. No personal log-in to Netflix / Prime. Laundry service returned everything wrinkled. Bathtub/shower dangerously slippery. 1 keyed pool towel per guest, if lost $15 charge. No air-conditioning or cross ventilation in the entertaining building; left open in sweltering humidity. Outdoor bartenders continually ran out of drinks. Outdoor food by pool was swarmed with flies and smoke. Food left by the pool had birds eating it. Tile around a pool area - dangerously slippery. Outside music at night could be heard inside the room. Sheets were dingy, pillows smelled. The employees were great, hard working. Management does not know how to run a 1000+ room hotel. Might have been great when first opened - now rundown. Appears it's all about profit at employees & guests' expense
NO air conditioning in restaurants, lobby, hallways. Utter chaos in common areas. Packed lobby, doors held open 24/7. Open hallway windows - no screens or fall protection for kids. Flies on the food inside the restaurants! Food left out on corridors for guest's convenience full of flies. Kids & adults grabbing food with hands, tasting food & putting it back. Same food every day. Dinner reservations offer the same buffet food with 2-4 different dinner plates. No shrimp. 1 guest had food poisoning. Bedbugs in 2 of 3 rooms. Mildew on balcony curtains. Filthy spa. No internet. Broken refrigerator & safe. Excessive wait on elevators and no bell sound, so they were missed. Remote w/ corroded batteries, missing tv remote. No personal log-in to Netflix / Prime. Laundry service returned everything wrinkled. Bathtub/shower dangerously slippery. 1 keyed pool towel per guest, if lost $15 charge. No air-conditioning or cross ventilation in the entertaining building; left open in sweltering humidity. Outdoor bartenders continually ran out of drinks. Outdoor food by pool was swarmed with flies and smoke. Food left by the pool had birds eating it. Tile around a pool area - dangerously slippery. Outside music at night could be heard inside the room. Sheets were dingy, pillows smelled. The employees were great, hard working. Management does not know how to run a 1000+ room hotel. Might have been great when first opened - now rundown. Appears it's all about profit at employees & guests' expense
10
Kevin
12 de nov. de 2025
·
A estadia foi de 6 noites
Clean rooms and pools
Clean rooms and pools
2
Deici
10 de ago. de 2025
·
A estadia foi de 3 noites
Hotel pools were very dirty too many people they did not clean the pools my kids got a rash
Hotel pools were very dirty too many people they did not clean the pools my kids got a rash
4
Yenn
28 de jul. de 2025
·
A estadia foi de 4 noites
No me volvería a quedar ahí. La playa es muy bonita, pero como la ciudad es sumamente insegura es de quedarte en el todo incluido todo el día. Es imposible sacarle provecho al todo incluido porque el servicio es terrible, no llevan bebidas ni alimentos a albercas o playa, debes hacer fila en el bar para que te sirvan algo o fila en el restaurante para comer. Las habitaciones remodeladas son muy bonitas y en general las instalaciones tienen potencial, pero está incómodamente lleno de personas, lleno de moscas y con aroma a larva y putrefacción. Las albercas llenas de insectos muertos flotando y cuando pedía a staff del hotel que si lo limpiaban claro que no. El único restaurante abierto a la hora de la comida no tiene clima, entonces es comer entre moscas y calor. Las bebidas de mala calidad y sabor, la comida apenas comestible en los buffet. Imposible reservar en los restaurantes para cenar porque desde que llegamos ya estaban full las reservaciones. Tiene unos toboganes y área infantil muy divertidos para los niños, y la zona de la playa es limpia y con mar seguro. En general el hotel tiene potencial, pero está terriblemente administrado. El staff trata de hacer su mejor esfuerzo, todos con muy bonita actitud, pero no dan a basto con tanta gente.
No me volvería a quedar ahí. La playa es muy bonita, pero como la ciudad es sumamente insegura es de quedarte en el todo incluido todo el día. Es imposible sacarle provecho al todo incluido porque el servicio es terrible, no llevan bebidas ni alimentos a albercas o playa, debes hacer fila en el bar para que te sirvan algo o fila en el restaurante para comer. Las habitaciones remodeladas son muy bonitas y en general las instalaciones tienen potencial, pero está incómodamente lleno de personas, lleno de moscas y con aroma a larva y putrefacción. Las albercas llenas de insectos muertos flotando y cuando pedía a staff del hotel que si lo limpiaban claro que no. El único restaurante abierto a la hora de la comida no tiene clima, entonces es comer entre moscas y calor. Las bebidas de mala calidad y sabor, la comida apenas comestible en los buffet. Imposible reservar en los restaurantes para cenar porque desde que llegamos ya estaban full las reservaciones. Tiene unos toboganes y área infantil muy divertidos para los niños, y la zona de la playa es limpia y con mar seguro. En general el hotel tiene potencial, pero está terriblemente administrado. El staff trata de hacer su mejor esfuerzo, todos con muy bonita actitud, pero no dan a basto con tanta gente.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos geralmente oferecem ótimas vistas para o oceano e podem ser espaçosos, mas muitos acham antigos, com pequenos defeitos de manutenção, banheiras-chuveiro altas, ar condicionado fraco e, ocasionalmente, cheiro de mofo ou barulho.
Avaliações dos hóspedes relacionadas
6
Erik
1 de out. de 2025
·
A estadia foi de 7 noites
I have stayed at the Riu in Los Cabos and Nuevo Vallarta and I enjoyed everything about my stay so I decided to give Mazatlan a try. This was is a little out dated it is clean but the bathrooms really need to be updated the tub is extremely tall hard to get into. I can not imagine how hard it would be on older people. My biggest problem was that the elevators were not always working properly. The wait was just terrible and no air conditioner in the elevators when you finally got one because everyone wanted to get on it. The staff was friendly. The buffets had a variety of food something for everyone. The specialty restaurants were just ok. Our favorite was the Mexican one. We did enjoy the adults only pool. I believe if it wasn’t for the elevator situation I would return but to me it is a big deal we were on the 6th floor and we had to climb the stairs several times I can not imagine being top floors with the warm weather. It is also not high season so I don’t even want to find out what happens then.
I have stayed at the Riu in Los Cabos and Nuevo Vallarta and I enjoyed everything about my stay so I decided to give Mazatlan a try. This was is a little out dated it is clean but the bathrooms really need to be updated the tub is extremely tall hard to get into. I can not imagine how hard it would be on older people. My biggest problem was that the elevators were not always working properly. The wait was just terrible and no air conditioner in the elevators when you finally got one because everyone wanted to get on it. The staff was friendly. The buffets had a variety of food something for everyone. The specialty restaurants were just ok. Our favorite was the Mexican one. We did enjoy the adults only pool. I believe if it wasn’t for the elevator situation I would return but to me it is a big deal we were on the 6th floor and we had to climb the stairs several times I can not imagine being top floors with the warm weather. It is also not high season so I don’t even want to find out what happens then.
8
John Robert
11 de fev. de 2025
·
A estadia foi de 7 noites
Rooms smell musty and mildewy. The food is excellent and the staff are amazing. For a 5 star resort I was disappointed that they didn’t have Don Julio tequila.
Rooms smell musty and mildewy. The food is excellent and the staff are amazing. For a 5 star resort I was disappointed that they didn’t have Don Julio tequila.
8
Sarah Jane
25 de nov. de 2025
·
A estadia foi de 7 noites
Clean but a little dated. All staff very friendly and helpful.
Clean but a little dated. All staff very friendly and helpful.
6
minerva
4 de jun. de 2025
·
A estadia foi de 4 noites
Very big and nice hotel. Jr suite was beautiful.. only take away is elevators are slow and ac does not run throughout the building. also no room service offered
Very big and nice hotel. Jr suite was beautiful.. only take away is elevators are slow and ac does not run throughout the building. also no room service offered
10
Mary Louise
15 de set. de 2025
·
A estadia foi de 5 noites
The rooms are nice,the only comment I have about the room is the tub shower combination.once you get in the into it and close the shower curtain it’s totally dark and the anti slip on the tub needs to be redone . I did slip but managed to save my self from falling. This hotels biggest strength is their people , everyone was consistently friendly,helpful and did their jobs regardless of the language barrier ( I don’t speak Spanish) I was impressed with every team member I encountered and would return again. I had a really good time.
The rooms are nice,the only comment I have about the room is the tub shower combination.once you get in the into it and close the shower curtain it’s totally dark and the anti slip on the tub needs to be redone . I did slip but managed to save my self from falling. This hotels biggest strength is their people , everyone was consistently friendly,helpful and did their jobs regardless of the language barrier ( I don’t speak Spanish) I was impressed with every team member I encountered and would return again. I had a really good time.
8
Brooke
24 de abr. de 2025
·
A estadia foi de 7 noites
Our room was a bit run down and musty. Stains around the ceiling vents/fan and in the tub/shower area. Otherwise, cleaning staff were excellent and overall cleanliness very good. Rooms could use an upgrade soon.
Our room was a bit run down and musty. Stains around the ceiling vents/fan and in the tub/shower area. Otherwise, cleaning staff were excellent and overall cleanliness very good. Rooms could use an upgrade soon.
10
Nikki
24 de nov. de 2025
·
A estadia foi de 7 noites
Suite was clean and comfortable (a little outdated). Staff was superior. Amenities and food fabulous. Only criticism is there’s no adult pool so lots of kids in all 5 pools
Suite was clean and comfortable (a little outdated). Staff was superior. Amenities and food fabulous. Only criticism is there’s no adult pool so lots of kids in all 5 pools
10
Everardo
3 de dez. de 2025
·
A estadia foi de 7 noites
View was amazing from the 21 floor. Food was good but the reservation system on the app for the restaurants is confusing and it doesn't work.
View was amazing from the 21 floor. Food was good but the reservation system on the app for the restaurants is confusing and it doesn't work.
4
Kathy
30 de nov. de 2025
·
A estadia foi de 14 noites
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
8
Adrian
9 de nov. de 2025
·
A estadia foi de 5 noites
Everything was good, exept the elevators took to long, the A/C in our room was not working to good, and the room needed handyman touch ups. Other then that i would visit again in a couple of years.
Everything was good, exept the elevators took to long, the A/C in our room was not working to good, and the room needed handyman touch ups. Other then that i would visit again in a couple of years.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é amplamente descrita como simpática, trabalhadora e prestativa. No entanto, o check-in pode ser caótico, o aplicativo e as reservas de restaurantes frustram muitos, e pedidos ou reabastecimento do frigobar às vezes demoram.
Avaliações dos hóspedes relacionadas
10
Tracy
19 de abr. de 2025
·
A estadia foi de 7 noites
This property was very clean and the staff was amazing! We had Fonsesco as our waiter for lunch and dinner. Find him in the buffets he will look after you! I used the app to request services for our room (extra pillows and blankets) and they were delivered promptly. I would definitely recommend staying at this property.
This property was very clean and the staff was amazing! We had Fonsesco as our waiter for lunch and dinner. Find him in the buffets he will look after you! I used the app to request services for our room (extra pillows and blankets) and they were delivered promptly. I would definitely recommend staying at this property.
6
Maria Ana
2 de jul. de 2025
·
A estadia foi de 6 noites
Our room was not available at 3pm when we were told was the check in. The lady that gave out room keys was extremely rude and stated check in is any time after 3 so we didn’t get a room until about 4. The wait to get drinks by the pool is extremely long. We also were never able to get a reservation because the app never worked for us.
Our room was not available at 3pm when we were told was the check in. The lady that gave out room keys was extremely rude and stated check in is any time after 3 so we didn’t get a room until about 4. The wait to get drinks by the pool is extremely long. We also were never able to get a reservation because the app never worked for us.
8
johan
23 de ago. de 2025
·
A estadia foi de 4 noites
The place was awesome 💯 but the problem was we got robbed in our room while we were out we had some cash in our luggage bag and it was gone when we came back an all they told us at customer service that they weren't responsible for that 😭
The place was awesome 💯 but the problem was we got robbed in our room while we were out we had some cash in our luggage bag and it was gone when we came back an all they told us at customer service that they weren't responsible for that 😭
10
Luis
26 de nov. de 2025
·
A estadia foi de 4 noites
The staff is friendly, attentive, and they go out of their way to accommodate requests. We had an amazing experience
The staff is friendly, attentive, and they go out of their way to accommodate requests. We had an amazing experience
10
Leo
4 de out. de 2025
·
A estadia foi de 7 noites
check in was chaotic, elevators don't stop at all floors, other than that the place is nice. Buffet is the best.
check in was chaotic, elevators don't stop at all floors, other than that the place is nice. Buffet is the best.
2
Yaneth G
26 de jun. de 2025
·
A estadia foi de 4 noites
I was very disappointed with riu Mazatlán our mini fridge and our friends in a different room never got stocked once and we were there 4 days, when day of check out came our flight was at 9pm but hotel said that we need to be out there lobby by 5pm we were just sitting they were not the nicest here
I was very disappointed with riu Mazatlán our mini fridge and our friends in a different room never got stocked once and we were there 4 days, when day of check out came our flight was at 9pm but hotel said that we need to be out there lobby by 5pm we were just sitting they were not the nicest here
8
Nicole
24 de fev. de 2025
·
A estadia foi de 9 noites
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
4
Kathy
30 de nov. de 2025
·
A estadia foi de 14 noites
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
We were put in a poor room. We paid for ocean view. They changed us to an “upgraded room.” It was worse than the first room. The fans for the hotel were located to the right of our room. The front view was another part of the hotel. Third time was the charm. Ocean view room. We had to ask to get beer put in our fridge. We also had to ask for coffee. The buffet was good. It was almost impossible to get into the other restaurants. We tried making reservations on the app. Didn’t work. We had to go to the front dest at 7 in the morning so we could book a table at the other restaurants. You could only book a restaurant that day. Seems like a poor system to me. The RIU was too far out of the way. The beaches were nice there. The only adult pool, had a ton of bees around the bar area. A lot of people got bee stings. It was a crazy amount. That pool area aside from the bees was the cleanest pool. The other pools had a lot of families. Not very clean areas. We wouldn’t stay there again.
8
Brad
29 de abr. de 2025
·
A estadia foi de 7 noites
We were very impressed with Riu Emerald Bay, the hotel was clean, staff were very good and the food and food options were excellent. The only comment I would make is that the housekeeping staff did not replenish our suite coffee and condiments daily, or bottled water. Had to contact the front desk and get those items replenished. Not sure why this is?
We were very impressed with Riu Emerald Bay, the hotel was clean, staff were very good and the food and food options were excellent. The only comment I would make is that the housekeeping staff did not replenish our suite coffee and condiments daily, or bottled water. Had to contact the front desk and get those items replenished. Not sure why this is?
6
Carlos
23 de jun. de 2025
·
A estadia foi de 2 noites
Tiene sus cosas buenas y malas. Comida y bebidas bien para lo que es en cantidad esta bueno. Pero si ya esta sobrepasada la cantidad de gente a lo que puede atender el personal. Es poco personal para la cantidad de huesoedes. por ejemplo en barra hasta 1 hora para poder servirte un trago 1 HORA. Y las instalaciones ya estan dando el viejaso.
Tiene sus cosas buenas y malas. Comida y bebidas bien para lo que es en cantidad esta bueno. Pero si ya esta sobrepasada la cantidad de gente a lo que puede atender el personal. Es poco personal para la cantidad de huesoedes. por ejemplo en barra hasta 1 hora para poder servirte un trago 1 HORA. Y las instalaciones ya estan dando el viejaso.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado à beira-mar, com vistas deslumbrantes, mas está longe do centro e das atrações; táxis ou longas viagens são comuns, e bandas na praia pública podem ser barulhentas durante o dia.
Avaliações dos hóspedes relacionadas
8
Jorge Alonso
7 de mai. de 2025
·
A estadia foi de 2 noites
Sin duda una excelente opcion para quedarte en mazatlán si tienes plan tranquilo ya que esta lejos de la zona dorada (malecon) sin embargo el servicio instalaciones es genial, solo que la barra es sumamente económica botellas de no mas de 150 pesos en el super literal tu mejor opcion es tomar cerveza o llevar tu botella preferida
Sin duda una excelente opcion para quedarte en mazatlán si tienes plan tranquilo ya que esta lejos de la zona dorada (malecon) sin embargo el servicio instalaciones es genial, solo que la barra es sumamente económica botellas de no mas de 150 pesos en el super literal tu mejor opcion es tomar cerveza o llevar tu botella preferida
8
Michael
9 de mar. de 2025
·
A estadia foi de 4 noites
Overall a great destination for families. The entertainment options are limited but you can always take a taxi into the city.
Overall a great destination for families. The entertainment options are limited but you can always take a taxi into the city.
8
Israel
21 de abr. de 2025
·
A estadia foi de 7 noites
Really great place to stay with family of five. Would definitely stay again. Direct access to beautiful beach and ocean was amazing.
Really great place to stay with family of five. Would definitely stay again. Direct access to beautiful beach and ocean was amazing.
8
Catherine
16 de nov. de 2025
·
A estadia foi de 14 noites
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
This hotel was awesome!! The room was great with a gorgeous view. The staff and service was excellent!! The food was amazing!! With 3 a la carte restaurants, 2 buffets and a beach grill, there were grest choices! The beach was incredible with fun waves for boogie boarding. The pools looked like a lot of fun, but we love hanging out on the beach. We took our own sun shades since the palm trees on the beach did not give enough shade. Add beach palapas!! Only 2 negatives; - the elevators were awful. Even though there were 4 of them at our end of the hotel, they would often bypass our floor. We had to wait for 5-10 minutes sometimes. - at around 2-3pm every day, private bands would set up on the public beach in front of the hotel. Even one would take away from the amazing serenity of the beach, but there were usually 3-7 bands within a few hundred yards of each other, almost competing with each other. We could even hear them in our room and would turn on the tv to drown out the noise. The hotel posts a disclaimer in the lobby and on the website about it being out of their control because it is a public beach, but it is the only reason we would not go back. So sad to say because we absolutely love everything else!!!
10
Winston
30 de abr. de 2025
·
A estadia foi de 5 noites
Great beach vacation. The propery is great and the staff were excellent. Good live entertainment in the evening. The pool and food service were great. Felt very comfortable and secured. Will surely look into coming back to this place.
Great beach vacation. The propery is great and the staff were excellent. Good live entertainment in the evening. The pool and food service were great. Felt very comfortable and secured. Will surely look into coming back to this place.
8
Olga
30 de set. de 2025
·
A estadia foi de 4 noites
We had a perfect view of the ocean. The building is big but a little old. The food was okay, it's all inclusive, so not great. The pools were good and clean. Staff were courteous and attentive. Now the bad: not enough elevators for the amount of people, so you will wait a while to go up and down. There isn't much to do within walking distance and it is far from all of the attractions, so you will need to catch a ride or drive a good 35-45 min to get into town. 350 to 500 pesos each way, so it gets expensive to get around. If you are staying at the hotel and not doing much outside of the hotel, then it's good, otherwise, stay somewhere not all inclusive near the Malecon area, so you can explore and eat better food.
We had a perfect view of the ocean. The building is big but a little old. The food was okay, it's all inclusive, so not great. The pools were good and clean. Staff were courteous and attentive. Now the bad: not enough elevators for the amount of people, so you will wait a while to go up and down. There isn't much to do within walking distance and it is far from all of the attractions, so you will need to catch a ride or drive a good 35-45 min to get into town. 350 to 500 pesos each way, so it gets expensive to get around. If you are staying at the hotel and not doing much outside of the hotel, then it's good, otherwise, stay somewhere not all inclusive near the Malecon area, so you can explore and eat better food.
8
Anel
8 de mai. de 2025
·
A estadia foi de 5 noites
First time staying at a Riu and was definitely impressed! Very clean overall, staff was super friendly and helpful the entire trip. The only thing that I didn’t like was how out of the way it felt. Didn’t feel unsafe or anything but just kind of farther away from the busier parts, which I didn’t mind much since there’s no need to leave the resort if you don’t need to! First time coming to Mazatlan and will definitely be back!
First time staying at a Riu and was definitely impressed! Very clean overall, staff was super friendly and helpful the entire trip. The only thing that I didn’t like was how out of the way it felt. Didn’t feel unsafe or anything but just kind of farther away from the busier parts, which I didn’t mind much since there’s no need to leave the resort if you don’t need to! First time coming to Mazatlan and will definitely be back!
6
Kayleen
1 de set. de 2025
·
A estadia foi de 3 noites
staff was very nice and helpful , beach area was really nice and the view was amazing. Hotel is very far from the main areas in Mazatlan.Room was outdated and the tub/shower smelled bad.Actual room was not nice but the view and staff were very helpful.Food was okay.Pool water was very hot
staff was very nice and helpful , beach area was really nice and the view was amazing. Hotel is very far from the main areas in Mazatlan.Room was outdated and the tub/shower smelled bad.Actual room was not nice but the view and staff were very helpful.Food was okay.Pool water was very hot
6
marianne
22 de set. de 2025
·
A estadia foi de 7 noites
Staff were very kind and hospitable. Food was very disappointing, although the drinks were always good. Loved the activities that were offered especially the pool volleyball and beach volleyball. Loved that the staff tried to include many visitors in the activities. It would have been nice to have a free shuttle or something to nearby restaurants or food as it is very far away from town.
Staff were very kind and hospitable. Food was very disappointing, although the drinks were always good. Loved the activities that were offered especially the pool volleyball and beach volleyball. Loved that the staff tried to include many visitors in the activities. It would have been nice to have a free shuttle or something to nearby restaurants or food as it is very far away from town.
10
Carlos
27 de mar. de 2025
·
A estadia foi de 3 noites
Great location, friendly staff, you dont have to leave the resort if you didn't want to everything is there.
Great location, friendly staff, you dont have to leave the resort if you didn't want to everything is there.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Buffets e bares oferecem muitas opções e alguns hóspedes apreciam a comida, mas muitos a acham repetitiva ou medíocre; as reservas à la carte são difíceis e alguns relatam problemas de higiene ou adoecimento, com bebidas geralmente de qualidade inferior.
Avaliações dos hóspedes relacionadas
6
Denice
10 de ago. de 2025
·
A estadia foi de 7 noites
My main complaint is the low quality alcohol served; food was average and repetitive; very crowded place with full elevators, lines to eat, noisy.
My main complaint is the low quality alcohol served; food was average and repetitive; very crowded place with full elevators, lines to eat, noisy.
6
Maricar Ysalina
23 de abr. de 2025
·
A estadia foi de 6 noites
Overall Friendly waiters and very attentive during our breakfast and dinner. Housekeeping is the best too, we always go back to the room clean and tidy. We love the area for being safe and quiet. But on our 2nd and 3rd day, me and my husband ate tacos by Pepe's food and we suspect we had food poisoning. We stop eating the tacos and we feel better. Then again on our last full day at the resort during lunchtime my husband grab tacos again for our lunch, and uhhh terrible cos after few hours we feel bad with our stomach again and lots of throwing up. In one of our dinner my daughter was eating caesar salad when was about to add cheese she saw a mold. She told me that there's mold on the shredded cheese and reported it to the waiter immediately, I guess they replace them with a new one (hope not just removed the molds thats on top).
Overall Friendly waiters and very attentive during our breakfast and dinner. Housekeeping is the best too, we always go back to the room clean and tidy. We love the area for being safe and quiet. But on our 2nd and 3rd day, me and my husband ate tacos by Pepe's food and we suspect we had food poisoning. We stop eating the tacos and we feel better. Then again on our last full day at the resort during lunchtime my husband grab tacos again for our lunch, and uhhh terrible cos after few hours we feel bad with our stomach again and lots of throwing up. In one of our dinner my daughter was eating caesar salad when was about to add cheese she saw a mold. She told me that there's mold on the shredded cheese and reported it to the waiter immediately, I guess they replace them with a new one (hope not just removed the molds thats on top).
2
Diana L
29 de set. de 2025
·
A estadia foi de 3 noites
This is the worst hotel I’ve ever been they charge you for anything and everything food is always the same is not variety not Mexican food they don’t have any seafood even though is a beach hotel, is no ROOM SERVICE which is stupid right beer is hot so to anyone trying to get a hotel in Mazatlan I recommend you to go to PUEBLO BONITO is 100 percent better than this. Riu hotel is not worth it don’t go is expensive but you are paying for nothing good. Your welcome.
This is the worst hotel I’ve ever been they charge you for anything and everything food is always the same is not variety not Mexican food they don’t have any seafood even though is a beach hotel, is no ROOM SERVICE which is stupid right beer is hot so to anyone trying to get a hotel in Mazatlan I recommend you to go to PUEBLO BONITO is 100 percent better than this. Riu hotel is not worth it don’t go is expensive but you are paying for nothing good. Your welcome.
10
Emilio
27 de jan. de 2026
·
A estadia foi de 2 noites
Great variety of food choices for the whole family. Clean hotel with awesome personnel.
Great variety of food choices for the whole family. Clean hotel with awesome personnel.
10
Jonathan
24 de nov. de 2025
·
A estadia foi de 5 noites
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
Plenty of pools very clean. Food was good. Lots of options shoulder season definitely the best time to travel there.
8
Douglas
16 de nov. de 2025
·
A estadia foi de 7 noites
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
Great staff and location. Food can get repetitive and booking the al a cartes can be frustrating with the app. It’s not clear when the next day becomes available or whether certain restaurants are just closed certain days. The hotel is vertical so most guests will use the elevators. There are eight of them but at peak times the wait can be long. Using the stairs can be quite a time saver if you’re up for it.
2
Jacqueline
6 de fev. de 2025
·
A estadia foi de 7 noites
I ended up with food poisoning the 3rd day we were there. Not the first time I've had a bad reaction to spinach, so very familiar with what it feels like. We never left the property, which was really nice. The beach was great. Weather was really mild for January. Would possibly stay again, but avoid raw foods.
I ended up with food poisoning the 3rd day we were there. Not the first time I've had a bad reaction to spinach, so very familiar with what it feels like. We never left the property, which was really nice. The beach was great. Weather was really mild for January. Would possibly stay again, but avoid raw foods.
8
Christina
3 de abr. de 2025
·
A estadia foi de 7 noites
Property is very clean and the staff is excellent. Eric in the pool bar was our favorite bartender he made the best margaritas and was so attentive to guests and friendly. All the wait staff in the restaurants were great as well. The only things we did not like about this Riu is how hard it was to get reservations at the a la carte restaurants. We were there a whole week and were only able to eat at one of them. The app reservations never showed up all days were booked up. Other than that this is a great place in Mazatlan.
Property is very clean and the staff is excellent. Eric in the pool bar was our favorite bartender he made the best margaritas and was so attentive to guests and friendly. All the wait staff in the restaurants were great as well. The only things we did not like about this Riu is how hard it was to get reservations at the a la carte restaurants. We were there a whole week and were only able to eat at one of them. The app reservations never showed up all days were booked up. Other than that this is a great place in Mazatlan.
8
Nicole
24 de fev. de 2025
·
A estadia foi de 9 noites
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
property was not as kept up as should have been loose tiles cracks etc. As a matter of fact during our stay in our room on the 15th floor one day it sounded like an earthquake happened,when we looked outside the balcony tiles are creaking and moving and popping up.Very scary we went down and asked to be relocated! Also the elevators are extremely slow in the older building and dining options are not very good. Almost impossible to get reservations in the 3 specialty restaurants! We are longterm customers of the Rio hotel chain and this one was the most disappointing. Bright note some of the staff was amazing especially chef Jonathan and Paola at the front desk!
4
Rhonda
30 de jul. de 2025
·
A estadia foi de 3 noites
The food was mediocre! Everyday for lunch we set in a hot dining area with flies everywhere even on the food and it was disgusting.
The food was mediocre! Everyday for lunch we set in a hot dining area with flies everywhere even on the food and it was disgusting.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
6
ADAN
2 de nov. de 2024
·
A estadia foi de 4 noites
Equis
Equis
8
Abelardo
24 de set. de 2024
·
A estadia foi de 3 noites
Pocas actividades
Pocas actividades
10
ROMAN
12 de set. de 2024
·
A estadia foi de 4 noites
Nos encanto
Nos encanto
10
erik
4 de ago. de 2024
·
A estadia foi de 3 noites
Excelente
Excelente
10
DULCE KARINA
26 de jul. de 2024
·
A estadia foi de 3 noites
Excelente
Excelente
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Considering this hotel for your Mazatlán trip?
Qual é o preço médio das tarifas de quarto no Riu Emerald Bay - All Inclusive em Mazatlán?
Nos próximos 60–90 dias, as tarifas de quarto no Riu Emerald Bay - All Inclusive em Mazatlán costumam ficar em torno de US$ 136 por noite para dois hóspedes, variando de US$ 136 a US$ 143.
Qual é a melhor época para visitar o Riu Emerald Bay - All Inclusive em Mazatlán com menos multidões?
A procura no Riu Emerald Bay - All Inclusive em Mazatlán atinge o pico em fevereiro e diminui constantemente depois; agosto é o mês mais tranquilo para visitar, com menos multidões e maior disponibilidade.
Qual mês tem as tarifas mais baixas no Riu Emerald Bay - All Inclusive em Mazatlán?
Dezembro é o mês mais barato para se hospedar no Riu Emerald Bay - All Inclusive em Mazatlán, com uma média de US$ 372 por noite; julho é o mês mais caro, com uma média de US$ 1.196. As tarifas mais baixas de dezembro ocorrem em uma parte diferente do ano do que o mês mais tranquilo, que é agosto.
Que atrações próximas e ambiente posso esperar perto do Riu Emerald Bay - All Inclusive em Mazatlán?
O Riu Emerald Bay - All Inclusive em Mazatlán está perto de atrações de praia como Witches Beach e Punta Camaron Beach, além de locais adequados para famílias, como Mazagua Aquatic Park e Marina Mazatlan Golf Course. A propriedade é adequada para famílias e casais e oferece um ambiente de relaxamento com praia e spa.
Como as tarifas do Riu Emerald Bay - All Inclusive se comparam com as de outros hotéis em Mazatlán?
O Riu Emerald Bay - All Inclusive é mais caro do que a maioria das opções próximas – mais barato do que apenas 1 de 16 hotéis comparáveis em Mazatlán – mostrando uma mediana típica de US$ 579 por noite versus cerca de US$ 122 para os concorrentes.
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-16: NO DATA
- 2026-09-17: 136.08200684443665USD
- 2026-09-18: 135.98037091020203USD
- 2026-09-19: 135.63098971844482USD
- 2026-09-20: 135.5612957552643USD
- 2026-09-21: 136.08200684443665USD
- 2026-09-22: 135.73018947491457USD
- 2026-09-23: 136.02728047702027USD
- 2026-09-24: 136.02728047702027USD
- 2026-09-25: 136.08200684443665USD
- 2026-09-26: 135.73018947491457USD
- 2026-09-27: 134.21233680540468USD
- 2026-09-28: 136.08200684443665USD
- 2026-09-29: 136.08200684443665USD
- 2026-09-30: 135.73018947491457USD
- 2026-10-01: 136.1289164112549USD
- 2026-10-02: 136.08200684443665USD
- 2026-10-03: 135.7106474734192USD
- 2026-10-04: 137.97922847660828USD
- 2026-10-05: 136.08200684443665USD
- 2026-10-06: 135.73018947491457USD
- 2026-10-07: 135.73018947491457USD
- 2026-10-08: 135.73018947491457USD
- 2026-10-09: 136.1289164112549USD
- 2026-10-10: 135.73018947491457USD
- 2026-10-11: 136.1289164112549USD
- 2026-10-12: 135.73018947491457USD
- 2026-10-13: 137.6497836316681USD
- 2026-10-14: 135.73018947491457USD
- 2026-10-15: 136.02728047702027USD
- 2026-10-16: 136.02728047702027USD
- 2026-10-17: 136.02728047702027USD
- 2026-10-18: 137.6497836316681USD
- 2026-10-19: 136.02728047702027USD
- 2026-10-20: 135.73018947491457USD
- 2026-10-21: 136.02728047702027USD
- 2026-10-22: 136.1289164112549USD
- 2026-10-23: 136.08200684443665USD
- 2026-10-24: 135.73018947491457USD
- 2026-10-25: 136.02728047702027USD
- 2026-10-26: 135.73018947491457USD
- 2026-10-27: 135.73018947491457USD
- 2026-10-28: 137.64264159973146USD
- 2026-10-29: 137.5926298497162USD
- 2026-10-30: 136.1289164112549USD
- 2026-10-31: 136.18364277867127USD
- 2026-11-01: 135.73018947491457USD
- 2026-11-02: 136.08200684443665USD
- 2026-11-03: 136.1289164112549USD
- 2026-11-04: 137.5926298497162USD
- 2026-11-05: 136.08200684443665USD
- 2026-11-06: 136.1289164112549USD
- 2026-11-07: 134.6122029615631USD
- 2026-11-08: 134.7060133319702USD
- 2026-11-09: 136.1289164112549USD
- 2026-11-10: 137.60692267681884USD
- 2026-11-11: 136.08200684443665USD
- 2026-11-12: 137.5926298497162USD
- 2026-11-13: 136.08200684443665USD
- 2026-11-14: 136.1289164112549USD
- 2026-11-15: 136.02728047702027USD
- 2026-11-16: 137.5926298497162USD
Este alojamento não oferece check-in fora de horas. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Este alojamento não permite que os clientes alterem os nomes que constam nas reservas. O nome na reserva deve corresponder ao do cliente que vai efetuar o check-in e ficar alojado no alojamento. É necessário apresentar um documento de identificação com fotografia.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- O nome que consta do cartão de crédito usado no momento do registo de entrada para pagamento de despesas adicionais deverá ser o nome principal na reserva do quarto
- Este alojamento aceita cartões de crédito; não se aceita numerário
- Este alojamento reserva-se o direito de efetuar uma pré-autorização do cartão de crédito do cliente antes da chegada.
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo e kit de primeiros socorros.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- A utilização do ginásio, da banheira de hidromassagem e da sauna é restrita aos clientes com mais de 18 anos.
- Devido às regulamentações do governo mexicano, o Riu Hotels and Resorts deixará de trocar dólares americanos por pesos mexicanos nos seus estabelecimentos no México.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este alojamento antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Algumas instalações poderão ter acesso restrito. Contacte o alojamento para obter mais informações, utilizando os contactos que constam na sua confirmação de reserva.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Não é necessário automóvel para aceder ao alojamento.
Cortesias mais populares
Estacionamento
Restaurante
Piscina
Quartos de não fumadores
Balcão de turismo
Serviços de limpeza
Geral
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Banho turco
Massagem
Spa/Health club
Cabeleireiro/Salão de beleza
Clube para crianças
Bar junto à piscina
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Serviços
Balcão de turismo
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Caixa ATM/Multibanco
Área designada para fumadores
Lavagem de roupa própria
24-Hour Front Desk
Atividades
Piscina
Jardim
Praia (na proximidade)
Bilhar
Andar a cavalo
Parque infantil
Piscina para crianças
Piscina exterior
Música ao vivo
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito