Quality Inn & Suites

Upon arrival, we were assigned a first-floor room with a strange, unpleasant smell, similar to smoke or dirty socks. I could not identify it, but I had never experienced anything like it in a hotel room before. The smell remained throughout our entire stay. Every time we left the room and returned, it hit us again as soon as we opened the door. The main light did not work, so the front desk employee turned on the desk lamps instead. The floor appeared very dirty, and the bedsheet had visible stains. When we reported this, we were simply given another sheet rather than having the room properly cleaned. The bathroom sink was blocked. After waiting more than 10 minutes for assistance, I returned to the front desk, and the employee eventually cleared the drain with a tool. The heating also did not work. We discovered that the wires under the unit were disconnected. The employee reconnected them and explained that the thermostat did not control the unit, which had to be operated manually. We repeatedly asked to change rooms because of the smell and poor conditions but were told none were available. However, we then saw several guests arrive and receive rooms. The one positive part of our stay was the woman preparing breakfast. She was kind, incredibly hardworking, and clearly doing her best. We sincerely appreciated her efforts.

I stayed at the hotel in transit and was expecting a pretty regular experience, but I must say that the staff were espescially welcoming, and also allowed me to check out a little later due to a virtual meeting.

A 2 days girl shopping spree in Hawkesbury. This is our go-to hotel. Fast, efficient check-in, friendly staff. Our room was very clean and spacious with no carpets which I really like. We enjoyed the hot tub. The pool is a little cold. We ordered in supper and were able to use the breakfast room to eat our dinner in a relaxed atmosphere. We enjoy the free coffee and tea available at all times. The shower took a long time to heat up, but once you know this, it's ok. Hotel is close to everything.

The room was tired and in major need of updating. The curtains were hanging down as in broken. The closets were useless and dirty, meaning once you opened the rickety bifold door, it was near impossible to get it shut and it was dusty and dirty inside the closet. The room came with only one roll of toilet paper, the towels, which there were only a few, were thread bare and some of them stained. The pillows were useless and I can only imagine how old. The bed was like a flat rock to sleep on. The fridge made a loud vibration noise for the first day and night, which was annoying. The 2nd night we had a noisy neighbor on the 2nd floor, pacing their floor with shoes on for over and hour, starting at 1030pm. We stayed there 8 years ago and it was old, but clean and usable, this time we were seriously grossed out, but there is no other hotel to stay in this particular area. Also they rent it out to construction workers, so at night if you don't get there in time, the parking spots are taken up by the construction trucks. They charge a lot of money for this place, because they can, because there is no other place to stay in this area, unless you travel for 30 or more minutes. It should be called the NO Quality Inn. Please fix it up or build another!

Ok was good but ok Enjoyed the stay and breakfast but cleanliness was an issue