Name: Best Western Pembroke Inn & Conference Centre
Address: 1 International Drive, Pembroke, Canada, Pembroke, Ontario, CA
Price range: US$95–US$149 per night
Rating: 8.38

What guests think

At Best Western Pembroke Inn & Conference Centre, travellers frequently praise clean, comfortable rooms, friendly staff, and the convenience of an on-site restaurant, pool, and large gym, while noting dated areas, occasional maintenance issues, and some noise near the pool.

Breakfast cooked to order at the attached restaurant earns frequent compliments, though some guests report slow or inconsistent service. Several reviews mention musty or humid basement or poolside rooms, loud A/C, and the hot tub or pool being closed or needing repairs. Location just off Highway 17 is convenient for road trips, with easy parking and a generally quiet setting. Expect a comfortable, convenient stay with standout amenities, but check room placement and facility status if these details matter.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Large gym and on-site restaurant/bar are highlights. Guests like the pool and hot tub, though they can be busy, occasionally closed, or in need of repairs; parking is convenient.

Related guest reviews

10

Jason

19 Aug 2025

·

Stayed 1 night

We enjoyed the pool and spa, and the restaurant at the hotel was great, and everyone working were very friendly!

10

Andrea

11 Jan 2024

·

Stayed 1 night

The hot tub wasn't working and the pool although clean was in need of some repairs/ upgrades to the lining,there were rust stains around the edges especially in the shallow end.

10

Chantelle

17 Sept 2025

·

Stayed 1 night

My room was ready early and was super clean! The whole hotel was full the night I stayed and the staff stayed on top of everything. The restaurant was welcoming and the staff was friendly. The pool and hot tub was a nice touch!

8

Christopher

21 Apr 2025

·

Stayed 2 nights

My stay at your hotel was nice. The gym attached to the facility is a great surprise since it has a lot of equipment versus what you find in other hotels. The restaurant also has very good food as well.

10

Kimberley

21 Sept 2025

·

Stayed 1 night

Very nice. Pool was very busy.

10

Johnathon

12 Aug 2024

·

Stayed 3 nights

Nice pool, nice hot tub, right off the highway and next to a gas station. Very convenient. Staff were super friendly and accommodating. I probably wouldn't get a pool view room next time as the chlorine smell gets into the room, but it was a neat 'resort style' experience. The restaurant was understandably a bit understaffed during our visit, which led to a longer wait, but the staff was doing their best under the circumstances. The food was still decent, and the pricing was good.

10

Diana

1 Nov 2024

·

Stayed 2 nights

THE GYM!!! Amazing! The restaurant was conveniently located in the hotel for a bite and a night cap. Everyone was friendly and accommodating.

8

Bruce

6 Apr 2025

·

Stayed 1 night

We came for a wedding. The staff did an awesome job with the venue. We were disappointed that the pool and hot tub were not working and no discount was offered because of this.

10

James

25 Sept 2025

·

Stayed 2 nights

Hotel restaurant is great! Good parking and gym on site is a bonus.

10

Janet

8 Aug 2023

·

Stayed 1 night

Easy to find ,nice pool , good restaurant

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and public areas with comfortable beds. A few note lapses such as bathroom grime or mold and damp or musty odors in some lower-level or poolside areas.

Related guest reviews

6

Ashley

3 Dec 2025

·

Stayed 1 night

Service was excellent at restaurant and the staff of the hotel were amazing. The pool area looks like it could use some repairs and updating as well as the room had some issues with the phone, outlet and thermostat. Also could have been more attention to detail in the cleanliness of the bathroom. Was disappointed to walk in and see men’s beard hairs stuck to the top of the tissue paper box and tissue on sink. Overall for the price of 230 for a night I found it not worth the value.

10

Lisa

29 May 2025

·

Stayed 1 night

The room was very clean and bed was so comfortable! Love the sit down full breakfast included and no extra charge and rare to have these days.

10

Lisa

16 Nov 2025

·

Stayed 1 night

We enjoyed our stay - the room was clean, staff were friendly and helpful - we had a nice dinner in the restaurant. We brought our dog and she was welcome in the building.

10

Allan

11 Sept 2024

·

Stayed 1 night

Clean and quiet. Great onsite restaurant.

8

Bing

25 Feb 2026

·

Stayed 2 nights

Friendly staff at Front Desk and restaurant. Nice hot complimentary breakfast ordered off the menu. Clean room

4

massimo

17 Jul 2024

·

Stayed 1 night

Rooms in basement are humid and smell terrible. There is a smell of moisture, wet carpet and cheese. The presence of dehumidifier in hallways and rooms confirms that management and staff is aware of the problem

4

Adrien

24 Aug 2025

·

Stayed 11 nights

Overall, very disappointed. On arrival, the receptionis amazing despite having a bad day (personal issues, computer issues, no AC in lobby). Room had mold in shower, water settings are “off”, “scolding hot” or “freezing cold”, AC is loud (AUTO FAN helped with noise), room was very humid (clothes and beddings stayed damp). Restaurant service is low-par in quality. Food is below average, but not bad. Wait time at dinner was 1h20min. Not many vegan option (not expected, though, my choice). Breakfast opens at 7am. Staff came at 7:15am, to deliver a catering, had to wait till 7:25am for them to come back. As they walked out, I heard them through the doors saying “OMG there’s people, seriously?” (Yes, at 7:15am there are people waiting when you’re supposed to open at 7am). You get a manually scissors-cut coupon from a regular printer, to get free breakfast. Only vegan option was a bagel with cream cheese (coming on side), and a bowl of fruits. Fruits were litterally 4 pieces of cantaloupe, quarter of orange cut in 3. Bagel came lathered in butter. Coffee taste is far below average. No orange juice suggested. Staff was rude and not friendly. Catering was late and came missing 2 items, so some people had to watch others eat, and have their meals during the presentation. Food was okay, but subpar compared to other hotels. Gratuity was added automatically to bill, but yet asked again at check-out.

8

Edward

26 Nov 2025

·

Stayed 3 nights

Good size room, clean and comfortable.

10

Cornie

5 Oct 2025

·

Stayed 1 night

Clean room. One of the servers wasn’t happy

10

Tracy

29 Dec 2025

·

Stayed 1 night

Staff were very good room was large and clean

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable. Some report dated decor, loud or underperforming A/C, humidity or odors in basement or poolside rooms, and noise from the pool; certain sections lack elevator access.

Related guest reviews

6

Dilva

7 Sept 2025

·

Stayed 2 nights

There was an unpleasant smell in the room and hallway and the air conditioning loudness made sleeping difficult. The breakfast included in the price was good and the staff was excellent.

8

Stacey

10 Aug 2025

·

Stayed 1 night

The TV had a different welcome name in it when we entered the room. The air conditioning was not fully working and stopped during the night. Staff was super nice and the breakfast was very hearty.

8

David

24 Aug 2023

·

Stayed 2 nights

Friendly staff, clean room. Noisy A/C, but works well. TV has classic analog coax cable but wifi works well. Shower grout could use a deep clean and shared hot tub could use use a refill. Breakfast was good, you can order off an express menu or get $8 off whatever you want. Ample parking including spots for motorcycles. I'd stay here again.

8

Nicole

2 Sept 2024

·

Stayed 1 night

Room was large and very clean. Unfortunately the room is directly above the pool so you can hear the activity coming from the pool area. There was a wedding there and some of the guests were very noisy in the hallway. Bed was uncomfortable which made sleeping difficult.

8

Margaret

31 Oct 2025

·

Stayed 1 night

Room was clean. Bed was very comfortable. Nice to have bar/restaurant on site.

6

Lynn and Nick

13 Jul 2025

·

Stayed 1 night

The room had a very damp smell with a tiny dehumidifier that did not appear to be working. We were given a room on the first floor which requires you to go down two flights of stairs from the ground floor as there is no elevator in that section of the hotel. That part was not a big deal as we are able bodied, if the room had been worth the trip down. We should have requested a different room but it was late and we were very tired and just wanted a quick night of rest before continuing on the road the next day. My husband woke up very stuffed up from the dampness which then lasted several days. Besides that the hotel is dated but well kept and had a very good hot breakfast at the restaurant on site. Very quiet location as well

10

Pamela

13 Jul 2025

·

Stayed 1 night

No elevators for rooms downstairs

8

Edward

26 Nov 2025

·

Stayed 3 nights

Good size room, clean and comfortable.

8

Samantha

25 Jul 2025

·

Stayed 1 night

Hotel was in a good location for our needs, the room was great we stayed in a standard king, it was a very spacious room with a small kitchen area that had a sink, microwave, small fridge and coffee maker, there was a small seating area that had two comfortable chairs and foot stool. It was very quiet hotel we never heard any banging doors or kids running around. Would stay here again that’s for sure

8

Ann

28 Feb 2025

·

Stayed 2 nights

Its a little older BW, our only issue is the poolside rooms we thought would be nice, but pool opens at 7am, and we were woken up both mornings by 7. So if u want to sleep in best be in a different area of the hotel for sure.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, helpful, and accommodating. However, guests also report occasional rudeness, slow or understaffed check-in, and miscommunication.

Related guest reviews

6

Joan

19 Aug 2025

·

Stayed 1 night

Main entrance not accessible. Clerk was very busy by herself. Long wait to check in

6

Thomas

6 Aug 2025

·

Stayed 2 nights

twice I have visited this hotel in the last year and both times received rude and dismissive service at the front desk from the same individual. The rest of the employees were engaging, kind and courteous, but this person needs to be removed from the check in desk. I did not get her name but she was on-desk at approximately 1pm today

2

Yiufai

4 Sept 2024

·

Stayed 1 night

Obviously they are short of staff . Duuring the checkin, we've been waiting for 15 minutes as there was only one lady at the counter, dealing with check in clients, and at the same time to take care of other customers who come out from pool and returning towels and with other questions. Not blaming the counter staff, but problem of shortage of it.

10

Cailey

20 Aug 2025

·

Stayed 1 night

Service was super friendly and warm

10

Rachael

1 Jul 2024

·

Stayed 1 night

The girl working front desk when we checked in was incredibly nice and welcoming. She was able to get us into the pool early and recommended places to go while our room got ready. The next morning, since I was alone with my 3 kids, she went and packed us up breakfast to eat in our room. I missed getting her name but just wanted to say the service was great! And we loved the whole hotel, will definitely be back!

10

Simon

21 Aug 2025

·

Stayed 1 night

Super nice staff.

10

Lisa

16 Nov 2025

·

Stayed 1 night

We enjoyed our stay - the room was clean, staff were friendly and helpful - we had a nice dinner in the restaurant. We brought our dog and she was welcome in the building.

8

Bing

25 Feb 2026

·

Stayed 2 nights

Friendly staff at Front Desk and restaurant. Nice hot complimentary breakfast ordered off the menu. Clean room

10

Cara

29 Sept 2025

·

Stayed 3 nights

Staff was amazing! Very kind and friendly! Very clean and very quiet hotel! Will stay again 10/10

8

Myles

13 Sept 2024

·

Stayed 1 night

Overall great place to stay. The associate at checkin was not very pleasant or friendly. She was by no means rude at all but didn’t seem to want to be there.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Just off Highway 17, the location is easy to access for road trips, with gas and shops nearby and quick drives to downtown. Some note it sits outside town, so driving is required.

Related guest reviews

8

Lih-Yan

25 Aug 2025

·

Stayed 1 night

Good location.

8

David

8 May 2024

·

Stayed 1 night

Close to the highway and reasonably priced

10

Charles

20 Aug 2025

·

Stayed 1 night

Overall a good experience. Everything was acceptable. Cost was way more than expected and the property is outside the town, only accessable by driving.

10

Robert

4 May 2024

·

Stayed 1 night

Easy access from highway. Comfortable and very clean. A

10

Chris

17 Apr 2023

·

Stayed 2 nights

Conveniently located adjacent to H/W 17 with easy access to Pembroke. Caters well fro families as well as couples

8

Tristan Joel

5 Jul 2025

·

Stayed 1 night

Very good location and close to parks

10

Stephen

22 Aug 2025

·

Stayed 1 night

I chose the hotel based on location for a stop over during a long toad trip. Easy access from the highway, good restaurant and bar, clean and quiet room were all appreciated. Also good hot coffee and a ready packed breakfast allowing for an early start were nice extras.

8

John

24 Apr 2023

·

Stayed 1 night

Comfortable stay, convenient location with great amenities.

10

Monique

19 Apr 2025

·

Stayed 2 nights

Staff was excellent. Rooms are spacious , bed was comfy . This hotel was right off the major highway. Convinience store and gas station across the road. Would recommend this hotel

10

Richard

16 Aug 2025

·

Stayed 2 nights

Rooms very quiet Location is just off highway and easy to locate, and still close to the downtown area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Made-to-order breakfast and the attached restaurant earn frequent praise for quality and convenience. Still, experiences vary, with reports of slow or inconsistent service, occasional food quality issues, and some confusion about what's included.

Related guest reviews

10

Jason

19 Aug 2025

·

Stayed 1 night

We enjoyed the pool and spa, and the restaurant at the hotel was great, and everyone working were very friendly!

10

Tracey

5 Sept 2024

·

Stayed 1 night

The food in the restaurant was outstanding. We had the same server for dinner and breakfast the next morning. His service and attention was impressive.

8

Tsz yan

5 Aug 2025

·

Stayed 1 night

On the other hand, this hotel was much better. It was cleaner, not noisy, breakfast and pool was nice. I will recommend.

8

David

24 Aug 2023

·

Stayed 2 nights

Friendly staff, clean room. Noisy A/C, but works well. TV has classic analog coax cable but wifi works well. Shower grout could use a deep clean and shared hot tub could use use a refill. Breakfast was good, you can order off an express menu or get $8 off whatever you want. Ample parking including spots for motorcycles. I'd stay here again.

10

Joanne L

14 Jul 2025

·

Stayed 1 night

Clean. Comfortable bed! Very good offering of breakfast. Convenient full service restaurant with good selection for dinner! Friendly staff! Easy location close to hwy 17 but not noisy!

10

Lisa

16 Nov 2025

·

Stayed 1 night

We enjoyed our stay - the room was clean, staff were friendly and helpful - we had a nice dinner in the restaurant. We brought our dog and she was welcome in the building.

6

Nga

21 Jan 2024

·

Stayed 3 nights

Staff is very friendly and helpful but the restaurant in the hotel is terrible. Eating at the gas station across the street taste better.

8

Bing

25 Feb 2026

·

Stayed 2 nights

Friendly staff at Front Desk and restaurant. Nice hot complimentary breakfast ordered off the menu. Clean room

6

Brad

23 Sept 2023

·

Stayed 2 nights

Motel staff very good, restaurant was very pòor, food was cold, coffee tasted like dish soap, server was disorganized and slow

10

Heather

11 Dec 2024

·

Stayed 1 night

Love the homemade breakfast included with the room! Beds were comfortable and staff was extremely friendly. Restaurant was superb!!!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$120
February	US$123
March	US$123
April	US$124
May	US$122
June	US$153
July	US$117
August	US$124
September	US$137
October	US$134
November	US$118
December	US$121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $102	2 $112	3 $121
4 $96	5 $109	6 $117	7 $109	8 $109	9 $111	10 $122
11 $96	12 $99	13 $102	14 $102	15 $102	16 $115	17 $115
18 $97	19 $102	20 $104	21 $100	22 $105	23 $115	24 $115
25 $95	26 $103	27 $100	28 $100	29 $102	30 $112	31 $112

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $141	18 $146	19 $140
20 $97	21 $102	22 $147	23	24 $140	25 $134	26 $149
27 $98	28 $108	29 $104	30 $104

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Pool View

Standard Room, 1 King Bed

Suite, 1 Queen Bed

Standard Room, 1 King Bed, Accessible (With Sofabed)

Luxury Room, 1 King Bed, Jetted Tub, Poolside

Standard Room, 1 King Bed, Jetted Tub, Pool View (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Poolside

Standard Room, 1 Queen Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible (With Sofabed)

Standard Room, 1 Queen Bed, Fireplace

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Suite, 1 Queen Bed, Kitchenette (Dining Table)

Standard Room, 1 Queen Bed (Queen Murphy Bed Only with Sofabed)

Executive Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Pembroke Inn & Conference Centre

Have a question?

Prices for upcoming dates