瑞威洛克賭場渡假村

Room was a little run down but the property is nice in general. Pool is very nice but a bit cold lol

Was not told before the pool was down for maintenance and we booked this hotel specially for the pool and hot tub features

Stay was great overall. Pool didn't seem to ever have clean towels

Check in was long and difficult. The "resort" charges an additional fee, the free parking is miles away from where you are staying.

Nice room for the value I paid (even with the fire alarm going off at 5:30 am). Nice pool and hottub and awesome to have the skytrain right there

Upgrade to a suite. Great service. Only complaint is the pool is ALWAYS too cold. I've never been able to use it as its too cold and i swim every day.

Pool was very cold

Overall good hotel. The pool was freezing which i know kids dont mind, but but not enjoyable for the adults to engage long term with kids in there. The elevators require your room key to access the rooms, which is fine but when we needed a luggage cart they required photo id. Im taking it the room which i need my key for

Zero USB or Micro USB. Or USB-C ports in any of the hotel rooms, or the common areas, or the gym. So don’t forget your wall charger adaptor! Gym equipment is very dated, and not very much of it. Dumbbells top out at 30 pounds. Other than that rooms were clean as we hallways and common areas. Fairly nice casino attached. Super convenient as it is connected to Bridgeport skytrain station. Also comes with free parking for hotel guests, though it is quite a far walk for those with mobility issues..

This place is always so busy. The rooms were clean and comfortable. However, the walk to parking is a bit of a journey, so once you park, any forgotten items stay forgotten LOL. The lobby is super busy most of the time due to the casino and live events. The $20/day resort fee was an unexpected unwated surprise.

Room was not clean, bedsheets under the top cover were not made and had a big tear, room was very noisy as we heard the rumbling from the train every few minutes.

The room and the washroom were dirty. There were multiple hairs, cup rings, window smudges, and dust all over the rooms. The bed was so old that it had a dip in it, which was covered with the cut-off top of another mattress. The person at the reception desk was very dismissive and would barely acknowledge me. I was eventually moved to the room next door, which was just as dirty. Thankfully, the bed was a bit newer.

Found 2 mice in our Room !! Nasty

The room was reasonably clean. There was some pink mold in the grout on the bathroom which is unappealing, and there is a lot of dust in the lights on either side of the bathroom mirror. I didn't have breakfast, but I did appreciate the Lavazza espresso machine in the room.

Room needs updating. Remote control didn’t work… mold on tiles in shower… bedding stained. For the price they need to spend some money cleaning it up.

Room was really dusty, we did not get our lotion replenished

The room was spotless and the front staff was excellent. Would recommend the place to everyone.

Dog hair all over the couch, had to ask them to clean it up.

The room was not clean, and the property was very noisy. The bed was uncomfortable, the coffee tasted awful, and the pool was arctic cold. The west-side parking area had a strong urine smell. Additionally, the metal mesh walkways were in poor condition and could pose a safety risk—potentially cutting pets’ paws, damaging shoes, or causing elderly guests to trip. The only positive aspect of this place was the great view from the west tower.

Room was very clean. Staff was fiendly and responsive to our schedule. Housekeeper was efficient and friendly putting off cleaning our room until later in the day to allow for our special needs. I had a request after our stay called housekeeping and they responded immediately to help me.

We only stayed 1 night out of the two we paid for because the food at the hotel was horrible, and the bed was so incredibly hard and uncomfortable I literally got up and tried to sleep in the chair I couldn’t stand it. We ended up leaving after the 1st night. We will never be back. Then upon check out they don’t let you leave until they check the room like your gonna do something to it. I have never experienced that in any hotel ever, it was odd and uncomfortable. Save your money stay elsewhere. We will never stay or go there again, not worth it .

Got a free upgrade, an the sleep was amazing! Beautiful bathrooms too

Nice view Fridge wasn’t working and could not change the room temp

The only problem was the bed and pillows. Mattress was OLD, very very soft. Our King size bed had a great valley in the middle. Wife and I spent the night rolling into each other. Pillows too high. Result, sore back, tired, not much sleep, sore neck and an angry wife. Time to swap out the mattress guys, and provide pillows that don’t cause you to visit the Chiropractor next day.

Nice place,but parking is a bit far.. also no microwave in my room

飯店隔音不理想.飛機與電車噪音不斷.其他都好

The room was sizeable (living room pullout couch, separate king bedroom) and clean. There were several windows (that did not open), and the blackout curtains worked like a chap. There seemed to be no air circulation, though there was a thermostat that kept the temperature at a consistent moderate temp (we tried to turn it down at night, but did not notice a difference). The room was absolutely silent at night; which is great if you like that, awful if you need noise (which we do). The pool was awesome for the kids though the hot tub was continuously overrun by small children. We did not use the casino itself, so can't speak to the gambling scene. They hotel had a small shop that had both gifts and overpriced necessitates (sweatshirts, deodorant, etc.). The only "family friendly" food options were in the casino itself, where those under 18 cannot enter, so we had to "take out" or eat out of the hotel. The hotel is close to lots of other things, though, so not an issue. We LOVED that it is right across the way from the SkyTrain (amazing public transport, if you're unfamiliar)- will definitely use that again, if nothing else. We didn't interact with many staff; the few we did were pleasant. Saw a heron and a beaver right next to the hotel in the small pond/estuary area. We'd stay again, for the right price, for the pool for the kids, and the access to the SkyTrain.

Room was great. Love the natiral products in the shower. Decor is a bit dated. No tabletop charging port on lamps or tables. Seem to be able to pick up lots of noise from hallways. I would raye 9.5/10.

Good room. Well soundproofed.

Electrical sockets didnt work. Dated in room entertainment

Poor service

Staff helpful, hotel is on Canada line and free parking.

Unfortunately, it was a disappointing experience overall. While the room itself was nice, clean, and comfortable, the service really let the stay down. The staff seemed inexperienced and inattentive. Basic requests took longer than expected, and there wasn’t much proactive customer service. It didn’t feel like the level of professionalism I’ve experienced here in the past. I’ve stayed at this hotel before over the years, and it’s clear that the overall quality has declined. That said, I suppose this is now reflected in the pricing. If you’re looking for a well-priced room and don’t mind limited service, it may still suit you — but it’s no longer the standard it once was.

When I arrived to check in, there were two staff members at the desk talking to each other, Im sure at least 5 minutes went by and neither one of them looked up or acknowledged that we were there waiting, or to say they would be right with me. I have never experienced that here before so I was surprised. Then when we got to the room the carpet hadn’t been vacuumed and there was hair on the bathroom floor (not ours) that remained there our entire 3 nights 😳 The couch was wore out and when you sat on it made some interesting noises.

We had a bit of an issue with noise from other guests, but the staff handled it incredibly fast. Their quick action and sincere kindness saved our family holiday. What started as a frustrating night ended up being a memorable stay thanks to the exceptional service. Highly recommend this hotel for their top-notch customer care!

Could not reach anyone at the front desk or concierge multiple times.

Great service. Got upgraded to a suite which was a nice surprise

Great reception staff and a free upgrade!

The staff is absolutely excellent at River Rock. They facilitate rather than obstruct. Clear communication is required of course but it really is good.

Check in was not great. I was initially given a room on the 5th floor that was under maintenance. Not sure why a guest would be given a room that was not available. I had to go back down to the front desk and ask for another room, which was satisfactory. I have stayed at the River Rock before and have not encountered this issue, but it was inconvenient to say the least.

Very convenient. Sky train brings you right there from airport.

Great location! Close to skytrain, bus routes and airport.

Great location, close to Skytrain. Clean room and great amenities.

Great , nice clean room. Comfortable beds , great access to public transportation.

Stay before a morning flight. Very convenient.

We love staying here! The ease of access to the metro, Starbucks in the lobby, great things to see all around the area!

Near skytrain stop.

Very clean good size rooms. Parking can be a bit of a walk depending on which part of the hotel you stay. Convenient drive to anything local.

Clean, comfortable, great location next to airport and metro.

Great location, Clean room, easy checking in and out, staffs are helpful and friendly. My designated hotel when I travel to Vancouver.

Ate at the Chaians Lounge which was quaint with decent menu options for dinner after dark. The Steakhouse was quite snobbish about not having reservations.

Hotel signage is not good - hard to find direction to Skytrain and various hotel amenities. Casino food is poor quality and overpriced.

Like many, I used the RR as an airport hotel (it's 7 minutes from YVR by skytrain). The room was fabulous and the hotel tasteful and impressive (apart from the tacky casino) but it lacks a bar and a mid-market restaurant. There is allegedly a lounge and buffet but they were closed, and apart from that there is a hugely expensive steak bar or a crappy food court. On checkout, I had to pay a $23 'resort fee' for reasons that were unclear

Casino was well run. Breakfast had limited options. Main restaurant that I had enjoyed on previous visit was closed quite often. They had amazing breakfasts last time I was there and I was looking forward to that again so that was disappointing. Starbucks was available as was the food court in the Casino. Chinese food was fresh. Staff there was very helpful. I would have preferred more options.

Poor food

Need better family dining

It is a generally seedy hotel. Cutting through the casino was like taking a stroll through a degenerate part of town. The hotel has super poor wifi and one bar of cell coverage. Outdated and shabby. The lounge beside the buffet could not be more devoid of personality and decor - it felt like we were having a drink in a cafeteria. The staff was very nice. The food at the Gordon Ramsay restaurant was delicious but is expensive and you are charged extra if you pay by credit card. I would NOT go back.

The room was great but skip the buffet. I don’t know how you can advertise a seafood buffet with basically no seafood. Wasn’t worth the price.

Beds are very comfortable, clean rooms. Be better if there was a reasonable restaurant.its either the food court IN the casino or Gordon Ramsay’s.

Was great to be able to eat at Gordon Ramsays steak house when staying there. Close to airport