Extended Stay America Suites Houston Stafford

The place was run down and looked old. I will not stay at another Extended Stay America again. Two thumbs down and five roach rating out of ten.

Rooms are very dark, there are only two very dim sources of light. Chair is uncomfortable not suitable for long use and internet malfunctions randomly, not suitable for calls.

While the property is located wellband area around it is good, the place itself is not well maintained. The pillows were old and Lumpy and the blanket had multiple holes in it. There was no hook in bathroom and the rod was also missing in the tub to hang clothes. Chose the place based on sobesta sinoli suites in other locations but this one need much better maintenance. That was good. Ok for one or two days stay but would rather choose other places in future.

The room its self was nice. The AC was leaking and the carpet soaked. Staff was friendly.

I checked in and was not told that there was no hot water. When I called the office she said the property had no hot water at all and she “forgot” to tell me. She said someone was coming to fix it. I wake up in the morning still no hot water. This is unacceptable. If she would’ve told me I would’ve had the option to go somewhere else. It was NEVER fixed.

Waited a long while for check in, I was getting in around 9 which is not too late. Shower in my room did not work. AC unit was leaking. Lots of people hanging out in the hallways blaring music every evening.

Old, beat up hotel. Great for over the road truckers and construction laborers.

The property was up to part and wel lighten but they deodorize the rooms. Otherwise 3 🌟

Pool was green and found finger nail clippings in the pullout couch mattress

there were a lot of dead insects in the room (thank good thing they were dead) the room smelled of mold and the smell was very strong. As for the rest, it was fine.

We booked a suite with two beds and a pull-out sofa - the sofa was broken, so we had to squeeze two adults and three children in two double beds. The biggest problem we had though was that there were cockroaches - we informed staff during checkout (we found them the night before we left) and they just said “okay” as if it was no big deal. No sorry/apology, anything. Just gross.

The room reeked of smoke

Roach infested

Affordable, convenient close to highways, clean room

Front desk was very nice. Helped me move into a different room Supposed to be non smoking. Rooms smelled of cigarette smoke. Small roach on night stand. Dead fly in bathroom sink.

Lots of roaches

Pretty clean, quite and comfortable stay

Friendly staff, clean rooms and affordable

My room was nice clean and quiet

there were a lot of dead insects in the room (thank good thing they were dead) the room smelled of mold and the smell was very strong. As for the rest, it was fine.

It was decent can update the furniture and the curtains

It was a great stay the rooms are very big just needs to be updated but overall nice place to stay

I had no problems with my stay, but one thing for sure was the smell of cigarette smoke and that's bc i got a non-smoking. I guess people smoke in the rooms eventhough its non-smoking. Room was really penetrated, that after my check out all my things smelled like cigarette smoke. But other than that bed was comfy, check-in and out was fast.

I thought Sonesta Simply Suites was an exceptional hotel. The price was fair and the room was much more than I was expecting. It felt more like a small apartment than a hotel room.👍

Rooms are very dark, there are only two very dim sources of light. Chair is uncomfortable not suitable for long use and internet malfunctions randomly, not suitable for calls.

The room its self was nice. The AC was leaking and the carpet soaked. Staff was friendly.

The staff was very nice and the room was clean however there were several issues. We booked the deluxe suite because we were staying for the week. We chose the deluxe because all of the pictures we saw online of Sonesta's show a seperate living area with a sofa. Pur room was NOTHING likethe pictures. No seperate area, no sofa, no cookware, no dishes, no coffee pot,. I did go up to the office to get a frw things but it was just not what we saw online. The biggest issue was that the light in the bathroom, also turned on the light over the sink which was right beside the bed. I was getting up and getting ready by the light of my cellphone to keep from waking up my husband. Also, the bathroom door would not open all of the way. You had to turn sideways up next to the tub to shut the door. The door hits the toilet which prevents it from opening up. We have booked with Sonesta in the past and loved ot and will book with them again, just not this location.

Waited a long while for check in, I was getting in around 9 which is not too late. Shower in my room did not work. AC unit was leaking. Lots of people hanging out in the hallways blaring music every evening.

First time to stay there. Pleasantly surprised how nice it was. Bed was super comfy. Used the full sized fridge but not the oven. Pet friendly as well. My 2 dogs enjoyed the huge field next to the parking lot.

Pool was green and found finger nail clippings in the pullout couch mattress

The lady that works the morning shift (6-2) fair skin ( African American lady ) that wears glasses. Very rude and unprofessional. Made my stay very much uncomfortable, had one Hispanic house keeper, walking (sneaking) to the outside door of my hotel room just to see if I was smoking inside the room . Just so she could put me and my child out the hotel (nun refunded). I asked for Fresh Towels ( which I never received) until next shift .

The room had a few bugs and stains in the restroom. I was also downgraded to a smaller room after check in since my original room was ready. Front desk told me it’d be the same type of room, but it went from a king size bed to a full.

Front desk person as helpful and kind.

The experience was horrible. When we arrived to the property the man at the front desk told us that he did not have a room for us even though he acknowledged that we had a clear cut reservation on the hotels.con app. We were stranded without anywhere to stay at 11:30 pm and all hotels were fully booked because of the power outages in Houston. This experience was genuinely terrible, it is shockign that we were able to fully pay for and book a room when they do not have space for us.

They didn't have my reservation even though I booked it over a month in advance and called days after I booked it to confirm I had a room and whoever I spoke on the phone with, said my room was confirmed.

When I get in the hotel they said they don't have room available And i have my family in the car at 1 am. At the time search another place to rest it was the worst experience ever.

Friendly staff, clean rooms and affordable

Waited a long while for check in, I was getting in around 9 which is not too late. Shower in my room did not work. AC unit was leaking. Lots of people hanging out in the hallways blaring music every evening.

This was definitely one of the best experiences I’ve had regarding customer service at a hotel or extended stay. The manager, Terry and Megan as well az the maintenance and housekeeping, such nice and accommodating staff i have never seen this before its rare to get a customer service that good .

When I booked and paid for the room it was supposed to be a double bed, but I was given a single Queen with a pull-out bed at check- in the young lady was sweet, but she gave a room key to someone else's room that was occupied, and said it was her manager that assigned the room. I accepted the room due to us being tired for the day. The next morning I did receive a phone call the next morning while Ibwas on my way to work asking me if I would like to keep the room or transfer to another. Due to the price difference I decided to stay there. Besides the staff needing additional training for customer service, I would stay there again.

Affordable, convenient close to highways, clean room

No one at feont desk, no one answered push button.... very unsafe surroundings

Much better than the Extended Stay on Westheimer but not conveniently located to public transportation

While the property is located wellband area around it is good, the place itself is not well maintained. The pillows were old and Lumpy and the blanket had multiple holes in it. There was no hook in bathroom and the rod was also missing in the tub to hang clothes. Chose the place based on sobesta sinoli suites in other locations but this one need much better maintenance. That was good. Ok for one or two days stay but would rather choose other places in future.

Very peaceful

Good quiet location room was clean

The space was perfect for us but , room smelled liked cigarettes and they did not have breakfast like they said and was not smoke free . Was booked the wrong room to begin with we had to go up the second floor with 5 children just to find out it wasn’t what i reserved.. we did not fit and the only room available was the cigarette smelling room

Kitchen with no utensils, coffee maker or any pot and pans etc.. Description syas that there is coffee and tea in the lobby, but there is none in the lobby.

The manager Terricko was extemely rude from day 3 on, she equates a dog\'s bark to mean it\'s aggressive, she knocked on my door knowing I was asleep to bring my dirty linens back to me to wash cause of dog hair, wanted the clean ones bk, asked in disgust if I let her sleep w/me despite not providing bedding as stated on the website. I complained to the overnight guy Sandy about her attitude and trying to give me back dirty linens. He said it\'s cause she has to deal with a lot working here. I went to pick a package up and as she was checking people in she said "I didn\'t have an attitude with you" then carried on. I avoided her after that but when I went to get a package she walked in, I smiled, said "Hey, how you doing?", she looked me up and down, rolled her eyes and said nothing. She never acknowledged me as I stood there waiting for her to finish with the person ahead of me, then a lady walks in, she gets her package, then mine, all without a word still. Days before that Sandy the overnight guy who normally walks past my room on the way to his, chose to stop & stare in when door was open even when my dog began warning him & I said please go, he still stood there. The manager Nisha never replied to my calls or message about it. I was told they are well able to get dog hair out of the blankets by a reliable source btw. Ph line didn\'t work, nor bath vent, vending take $ off your card, bugs & toxic plants all over, no coffee/grabngo bkfst/no clean linens once/SWAT posted, etc.

It was a nice stay. But no grab n go breakfast.

Everything was perfect, it was clean and the sofa bed is really big. I called to get sheets for the sofa and I inspected everything, no bed bugs. However the breakfast is literally just tea and coffee, don’t rely on it.