Name: Sofitel London Gatwick
Address: North Terminal, Gatwick, Surrey (comté), GB
Price range: 141 $US–241 $US per night
Rating: 8.65

Ce qu'en disent des voyageurs

Les avis sur le Sofitel London Gatwick ne cessent de souligner son emplacement imbattable grâce à sa galerie couverte donnant accès au Terminal Nord, ses chambres confortables avec une literie particulièrement moelleuse, et son personnel serviable, ce qui en fait un choix idéal pour les vols tôt le matin ou les arrivées tardives.

Les options de restauration sur place, notamment les restaurants asiatique et français ainsi qu'un petit-déjeuner très apprécié, reçoivent des compliments, bien que les prix soient élevés et le service puisse être lent aux heures de pointe. Plusieurs clients signalent des matelas très mous ou inégaux, une climatisation chaude ou bruyante, et des nuisances sonores occasionnelles provenant des parties communes de l'hôtel. Si la propreté est généralement irréprochable, des lacunes sporadiques telles que des odeurs dans la salle de bain, des drains bouchés ou des poubelles non vidées sont mentionnées. Attendez-vous à un séjour confortable et pratique à l'aéroport, avec des prix élevés et une certaine variabilité dans les détails.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Plusieurs restaurants sur place, un bar et un salon Club sont particulièrement appréciés et pratiques avant les vols. Certains signalent des ascenseurs lents ainsi que de la confusion ou des frais supplémentaires concernant le stationnement ou la dépose des passagers.

Avis de voyageur à ce sujet

10

Barbara

24 nov. 2025

·

A séjourné 1 nuit

Consierge on Sunday after 16.00 excellent, pleasant, friendly and helpful. Reception easy pre check in. Restaurants varied menu good quality and presentation friendly staff.

10

Jonathan

11 nov. 2025

·

A séjourné 1 nuit

Warm welcome from member of staff who helped us with our luggage from the taxi drop-off to reception and then to our room. We took up the offer of a (paid) upgrade to a room enjoying Club Millesime facilities (drinks, snacks etc gratis). All excellent, as was our room, with a good breakfast the following morning. Clearly the Club attracted a clientele that was going to substitute the complementary drinks a snack dishes for a meal in one of Sofitel’s two in- house restaurants. The Club was run by the charmingly unflappable Margo who managed look after at least thirty guests at any given time with charm and efficiency. We chose to have dinner at the Asian restaurant which was excellent, attentively served and fairly good value. Recommend the Sofitel for those wishing to get their holiday to a great start the evening before…..

10

Jason

4 oct. 2025

·

A séjourné 1 nuit

Excellent hotel in every respect. Our room was immaculate. The food in the Verve restaurant was superb too - and not expensive for the quality either. Will definitely stay here again when we fly from Gatwick.

10

lee

14 sept. 2025

·

A séjourné 1 nuit

Our stay was exceptional, and the location was highly convenient. We opted to reside in a suite on the second floor, which was consistently satisfactory. Additionally, we dined at the Asian restaurant, which offered an exquisite dining experience. I highly recommend the set menu.

10

Chin Woei

22 mai 2025

·

A séjourné 11 nuits

Everything was spot on. I only had one observation to make for the gym - I was unable to locate a washroom next to the gym. Every time I needed to use one during my workout, I would have to travel all the way to my room.

10

John

17 août 2025

·

A séjourné 1 nuit

Just stayed one night with family pre flight. Excellent service throughout. Had a good quality breakfast and pizza at the bar the evening before. I used the machine to pay for my parking. Mistake. Pay at the reception as it’s £11 cheaper and they validate it before you exit.

10

Jonathan

3 déc. 2024

·

A séjourné 1 nuit

Very convenient to the terminal (north). French restaurant was excellent . Cool design with the rooms facing the inside courtyard

8

Paul

6 oct. 2024

·

A séjourné 1 nuit

It’s convenient for the airport and the Thai restaurant is good. Otherwise an uninspiring corporate hotel. Also the lifts need sorting out.

8

Hannah

28 oct. 2025

·

A séjourné 1 nuit

The hotel was easy to find after getting off the coach, well signposted. It was a pain waiting for a lift to get to the foyer to sign in, then back to the lift to go to the room, as it was very busy and there were only two lifts for people with a lot of luggage. Reception staff were polite and efficient. Restaurants way over priced, so I walked to the airport and had some dinner instead. Very conveniently located to get to the airport the next day.

2

Simon

11 avr. 2025

·

A séjourné 1 nuit

You can’t drive to the hotel without paying!!! We were very disappointed to get a £60 fine for dropping the bags. No one told us that the car drop off bay to drop the bags was inside the NCP pay area! So we got a £60 fine… After speaking to the hotel they said it wasn’t there problem and wouldn’t speak to NCP..

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La plupart des commentaires décrivent des chambres et des espaces communs propres et bien entretenus. Cependant, plusieurs personnes mentionnent des problèmes tels que des poubelles non vidées, des odeurs dans la salle de bain, du linge taché ou des drains bouchés.

Avis de voyageur à ce sujet

6

Thomas

15 juil. 2025

·

A séjourné 1 nuit

We had been at this hotel several times. The staff is great but we were so disappointed about the cleanness this time, in particular the bathroom had handprints on the walls and the door. Doesn’t make you feel like you are in a clean area.

10

Micaela

5 avr. 2025

·

A séjourné 1 nuit

Absolutely outstanding service and accommodation. The room is so comfortable and we genuinely had the best sleep. The room was spotless.

8

Ann

17 sept. 2024

·

A séjourné 1 nuit

We have stayed here many years and the beds are the comfiest. The restaurants are expensive but the service is generally good. The rooms have been refurbished well but under the rim of the sink in room 583 there is a build up of black lime scale which should be cleaned. However we will return.

6

Fiona

23 sept. 2025

·

A séjourné 1 nuit

First. Directions to hotel poor. Could have been my fault, it was 11pm, long day. (But when you get off the north terminal train turn left and keep going. Very few signs). Check in excellent. Bar service so poor it was actually terrifying. 6 blokes, noone serving. American woman gave up and went into the service area to get attention. £12:for a single whisky, poured visibly short by about 1/5th. You owe me about £2.40. Very worst: horrible unemptied bin in the bathroom!!!!! Someone's nasty stuff and i am pretty sure there was a condom in there. When I mentioned it at checkout I got the millenial 'woopsy' response. AYFKM?

10

Stephen

18 août 2025

·

A séjourné 3 nuits

Quiet, convenient option at Gatwick. Always clean and the housekeeping service is excellent.

4

Maxim

26 sept. 2024

·

A séjourné 1 nuit

The room was only half-cleaned. A dirty towel was left on the bathroom's floor. The garbage bin was full. They had plenty of time to clean the room as I checked in well after midnight. I stayed at cheaper hotels and never had these problems. Terrible experience overall.

10

Maria

2 nov. 2025

·

A séjourné 1 nuit

It’s always a real treat staying at the Sofitel. Rooms are spotlessly clean, the mattresses, duvet and pillows are luxurious, check in and check out are effortless. Love it!!

10

Gemma

20 sept. 2025

·

A séjourné 1 nuit

Easy check in with welcoming staff. Interior and exterior spotlessly clean. Good size room with all the extras you need including chilled water in a fridge and plenty of towels and toiletries. Food was delicious and served promptly in the restaurant The ideal relaxing stay to begin the holiday feeling one day early

6

Alexander

17 nov. 2025

·

A séjourné 1 nuit

Uncomfortable bed. Thick mattress pad was too small for the bed. Old pillows. Cleanliness was not what I expected (bathroom was not clean). Disappointing. Fantastic staff.

8

Jenifer

25 oct. 2024

·

A séjourné 1 nuit

It was very comfortable though not spacious. Unfortunately, there was a bad smell coming from the bathroom water

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Chambres

Les chambres sont calmes et modernes, de nombreux clients louant des lits très confortables et une vue sur la piste. D'autres ont trouvé les matelas et les oreillers trop mous ou inégaux, la climatisation chaude ou bruyante, un éclairage faible, des nuisances sonores occasionnelles et parfois une connexion Wi‑Fi faible.

Avis de voyageur à ce sujet

6

Kristen

9 oct. 2024

·

A séjourné 1 nuit

The location was convenient aa we stayed one night and flew out next day. The room itself was fine but the beds were very unsupportive and uncomfortable. For the price of the hotel and brand of hotel I was anticipating a higher level of bed and comfort. I probably would not stay here again.

10

Sarah

21 oct. 2025

·

A séjourné 1 nuit

The bed and bed linen are excellent. Great view over runway.

6

Lynne

12 août 2025

·

A séjourné 1 nuit

Lighting bad

2

Christos

6 août 2024

·

A séjourné 1 nuit

I was given a room that overlooked the hotel lobby with no view of any exterior and it felt very suffocating. I complaint persistently to both the hotel and Hotels.com with no positive outcome

8

Nicholas

24 févr. 2025

·

A séjourné 1 nuit

Great location and room with a view of the runway was great! Beds are so comfortable!!

6

Wendy

9 sept. 2025

·

A séjourné 1 nuit

We thought the aircon was really noisy and so didn’t get a good nights sleep

8

Keith

7 août 2025

·

A séjourné 1 nuit

Service good, room clean, WiFi terrible.

10

Deborah

21 mai 2025

·

A séjourné 1 nuit

Very comfortable room upgrades to runway room

4

Jake

10 oct. 2025

·

A séjourné 1 nuit

Room was too loud didn’t get any sleep, we did get moved rooms but didn’t make a difference. Terrible!!!

6

Jonathan

13 oct. 2024

·

A séjourné 1 nuit

Ideally situated, very close the north terminal. But our stay was made a good deal less than ideal by the dreadfully soft mattresses on the beds resulting in a night of broken and poor sleep. Could have stayed in the adjacent Premier Inn which prides itself on giving an excellent night’s sleep.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement décrit comme aimable, professionnel et efficace, avec un enregistrement fluide et un concierge serviable. Les problèmes récurrents incluent un service lent au bar ou au restaurant, des problèmes occasionnels d'attribution de chambre ou de suivi, et une capacité limitée à résoudre les problèmes.

Avis de voyageur à ce sujet

4

Alexandra

25 avr. 2024

·

A séjourné 1 nuit

We booked 3 rooms and requested they be near each other, two connecting. I received confirmation from Sofitel that our requests could be met. This was OVER 2 MONTHS before the stay. At check-in, we were given 3 rooms on COMPLETELY DIFFERENT FLOORS. When I asked about our requests, the receptionist said "Sorry, there are no more connecting rooms, guests who checked-in earlier got them" EXCUSE ME? We booked a hotel at the airport because we had an evening flight & it wasnt after-hours. REMINDER: I RECEIVED CONFIRMATION OF CONNECTING ROOMS 2 MONTHS IN ADVANCE. I showed the confirmation email and the receptionist said the message didn't come from the hotel. There was no record of our request. Well then someone is parading as Sofitel on Expedia and replying to guests because its clearly signed "Sofitel London Gatwick"! At this point we were all tired (baby, 2 kids, grandparents, and my husband & I). Three separate floors was absolutely not an option. "The best they could do" was two rooms on one floor (opposite sides of the hotel) and one room on a separate floor. As my son and I tiptoed in our pajamas across the hotel to our second room (our family packed a single suitcase) a woman checked-in to the room ACROSS THE HALL. I find the entire situation COMPLETELY absurd. A hotel of this size should be able to manage communications and accommodate their loyal guests (we have stayed 3x in 12 months and were offered room upgrades the day before. There were plenty of empty rooms)

10

Barbara

24 nov. 2025

·

A séjourné 1 nuit

Consierge on Sunday after 16.00 excellent, pleasant, friendly and helpful. Reception easy pre check in. Restaurants varied menu good quality and presentation friendly staff.

4

Mark

19 juil. 2024

·

A séjourné 1 nuit

I was told room service would take 30-40 minutes which was fine. When it didn’t arrive after an hour I called down to be told it would be at least another 15 minutes so I cancelled it.

10

Kourosh

29 nov. 2025

·

A séjourné 1 nuit

Super convenient location (2 min walk from north terminal). Clean spacious rooms. Courteous and helpful staff. Very comfy beds.

2

Andrew

21 nov. 2025

·

A séjourné 1 nuit

Fire alarm in middle of the night nobody had an idea what was going on totally disturbed night’s sleep no compensation offered will never stay again

10

Stephen

6 avr. 2025

·

A séjourné 1 nuit

Staff are fantastic in all areas.. Reception, bar and sky lounge.

4

Paul

24 juil. 2025

·

A séjourné 1 nuit

My flight was cancelled so booked this last minute for me and my family. They checked me into a room that was occupied, but luckily the other guest had the chain on the door. The hotel didn't seem too bothered then put me into another room with only 1 bed for 3 guests. After going back to reception, they did bring another one within 10 minutes

2

Starlene

18 juin 2025

·

A séjourné 1 nuit

When I checked in the staff were not sure how to take care of one of the benefits of the booking. The restaurant smelled like a hospital canteen and had many open tables yet I was told there would be a long wait since I didn’t have a reservation at the airport hotel. The towels in my room had makeup from the prior guest. In the morning, I asked the checkout desk if there was coffee available since the rooms only had Nescafé and again, the staff was stumped. I rarely comment on hotels and travel enough that I take a reasonable level of hiccups as par for the course, but when the management sent me an email to make excuses, I realised it was culture, not a bad run of coincidences

10

George

29 oct. 2025

·

A séjourné 1 nuit

Room was fantastic and staff couldn’t do enough for us! They made this an incredibly memorable stay and I couldn’t thank them enough. Will definitely use again!

2

justin

15 juil. 2025

·

A séjourné 1 nuit

Stay ruined by awful service in the restaurant, 40 minutes to be served a drink, 60 minutes for a starter and 90 to see your main, wasn't even busy and felt like our main had been forgotten until we questioned it's whereabouts, Unsurprisingly bill appeared much quicker! On pointing out I wasn't paying a service charge got a slightly arsey manager who didn't see to care or understand. We've stayed before but doubt would again.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Exceptionnel pour le Terminal Nord grâce à une courte galerie couverte, ainsi qu'un accès facile par navette au Terminal Sud et aux liaisons ferroviaires. Certains notent une signalétique aéroportuaire médiocre ou des frais de dépose et de stationnement inattendus.

Avis de voyageur à ce sujet

10

Valerie Ann

26 août 2024

·

A séjourné 1 nuit

Perfect location for flights. Always quiet and relaxing.

10

Claire

12 mai 2025

·

A séjourné 1 nuit

Great location, walkable in 3 minutes to the North terminal

8

Gena

27 août 2024

·

A séjourné 1 nuit

It was way too difficult to locate this hotel at the airport. I was going back and forth. Crazy. If they would have had one or two GOOD signs it would have been easy. Wasted an hour. Was not happy with this. They had signs, vague and very unclear.

10

Kourosh

29 nov. 2025

·

A séjourné 1 nuit

Super convenient location (2 min walk from north terminal). Clean spacious rooms. Courteous and helpful staff. Very comfy beds.

10

Michelle

9 juil. 2025

·

A séjourné 1 nuit

Great location a quick walk to the North Terminal, perfect for our early morning flight. Shuttle between North/South terminals was great so we could have a wander and buy snacks/drinks to have in our room. Check in and check out were quick and easy too. Would recommend to take the stress out of arriving at the airport in time.

8

Shaheen

7 août 2025

·

A séjourné 1 nuit

Great for a quick stop between flights or before an early flight. Located in North Terminal, a quick walk/shuttle train to South Terminal.

10

Lee

30 oct. 2025

·

A séjourné 1 nuit

Great location, nice room

10

David

21 août 2025

·

A séjourné 1 nuit

Great on airport location, made checking in for our early flight very easy. Will definitely use again if flying out of Gatwick North terminal.

2

Simon

11 avr. 2025

·

A séjourné 1 nuit

You can’t drive to the hotel without paying!!! We were very disappointed to get a £60 fine for dropping the bags. No one told us that the car drop off bay to drop the bags was inside the NCP pay area! So we got a £60 fine… After speaking to the hotel they said it wasn’t there problem and wouldn’t speak to NCP..

10

Kate

21 juil. 2024

·

A séjourné 1 nuit

It is less than a minute walk down a short tunnel to enter north terminal from this hotel. Not having to rush to get to the airport on time and not having to worry about shuttles/ride shares makes it fully worth the price. The room is very nice and the hotel itself is lovely, but its the hassle-free way to the airport that makes it brilliant!

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Repas

Le petit-déjeuner est généralement apprécié et les restaurants asiatique et français sur place reçoivent des éloges. Les prix sont élevés et le service peut être lent aux heures de pointe ; certains clients ont trouvé les plats servis au bar ou en chambre médiocres.

Avis de voyageur à ce sujet

10

Barbara

24 nov. 2025

·

A séjourné 1 nuit

Consierge on Sunday after 16.00 excellent, pleasant, friendly and helpful. Reception easy pre check in. Restaurants varied menu good quality and presentation friendly staff.

8

Dale-Charlotte

16 août 2025

·

A séjourné 1 nuit

Convenient hotel for departures from north terminal. Comfortable bed was the highlight. Shower screen needs to be longer to stop shower spraying into bathroom. Bar food was mediocre - went for fish and chips and the chips were cold, fish was very thin. Slow service - more staff needed to keep up with customers. Didn’t receive VIP benefits (waiting staff did not use my coupon despite telling them I had one but I didn’t have the energy to correct them after I’d paid).

8

Janet

30 oct. 2025

·

A séjourné 1 nuit

Breakfast was a good choice. However one stack of hot plates were cold. The other stack at the end of hot buffet selection were hot but there wasn't a notice on the cold stack saying "out of order." Such a shame as most people ended up with cold plates.

10

Jason

4 oct. 2025

·

A séjourné 1 nuit

Excellent hotel in every respect. Our room was immaculate. The food in the Verve restaurant was superb too - and not expensive for the quality either. Will definitely stay here again when we fly from Gatwick.

4

Mark

19 juil. 2024

·

A séjourné 1 nuit

I was told room service would take 30-40 minutes which was fine. When it didn’t arrive after an hour I called down to be told it would be at least another 15 minutes so I cancelled it.

10

lee

14 sept. 2025

·

A séjourné 1 nuit

Our stay was exceptional, and the location was highly convenient. We opted to reside in a suite on the second floor, which was consistently satisfactory. Additionally, we dined at the Asian restaurant, which offered an exquisite dining experience. I highly recommend the set menu.

10

Mark

17 oct. 2024

·

A séjourné 1 nuit

Ideal for an early flight we had a relaxing evening before and a lovely meal in the French restaurant.

10

John

17 août 2025

·

A séjourné 1 nuit

Just stayed one night with family pre flight. Excellent service throughout. Had a good quality breakfast and pizza at the bar the evening before. I used the machine to pay for my parking. Mistake. Pay at the reception as it’s £11 cheaper and they validate it before you exit.

10

Vivienne

7 mars 2025

·

A séjourné 1 nuit

We like to start our holiday at the Sofitel, great location, lovely room and a few minutes walk to north terminal. We always book the Vanda restaurant, beautiful food and a delightful atmosphere.

8

Julie

26 sept. 2025

·

A séjourné 1 nuit

The beds in the Sofitel are amazing! So comforatable. The food and drinks are very expensive though.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	157 $US
février	159 $US
mars	153 $US
avril	142 $US
mai	159 $US
juin	171 $US
juillet	165 $US
août	154 $US
septembre	190 $US
octobre	167 $US
novembre	152 $US
décembre	165 $US

di	lu	ma	me	je	ve	sa
1 $162	2 $162	3 $162	4 $164	5 $164	6 $164	7 $164
8 $163	9 $162	10 $162	11 $163	12 $162	13 $164	14 $162
15 $162	16 $161	17 $163	18 $163	19 $144	20 $163	21 $163
22 $163	23 $163	24 $162	25 $163	26 $163	27 $163	28 $141
29 $163	30 $163

Sofitel London Gatwick

Prix pour Sofitel London Gatwick

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Supérieure, 1 grand lit (Runway View)

Chambre Supérieure, 1 grand lit

Suite, 1 grand lit (Prestige)

Chambre Luxe, 1 grand lit

Chambre Familiale

Chambre Classique, 1 grand lit

Chambre Luxe, 1 lit double (Club Millésime Access)

Chambre Classique, 2 lits une place

Chambre Supérieure, 2 lits une place

Avis des voyageurs sur Sofitel London Gatwick

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

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Prix pour les dates à venir

Informations sur l'établissement

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $216	20 $192	21 $188	22 $241	23 $199	24 $164
25 $161	26 $162	27 $164	28 $162	29 $164	30 $162	31 $164