Name: Thatchers Hotel
Address: Guildford Road, East Horsley, Surrey (comté), GB
Price range: 79 $US–79 $US per night
Rating: 7.8

Ce qu'en disent des voyageurs

À Thatchers, Leatherhead East Horsley, les clients apprécient le personnel accueillant, le cadre historique attrayant et les espaces confortables rénovés, tout en notant des standards de chambres inégaux, une connexion Wi-Fi en chambre parfois aléatoire, et un service de petit-déjeuner qui peut être lent ou limité.

Les clients apprécient les jardins paisibles et agréables, le parking facile d'accès, et un bar et un restaurant rénovés et accueillants. Les travaux de rénovation sont en cours, de sorte que certains séjours signalent du bruit en journée et des chambres plus anciennes avec des équipements usés ou des commodités incohérentes. L'emplacement est idéal pour les excursions vers les attractions locales, avec une gare à proximité pour accéder à Guildford. Attendez-vous à un séjour paisible et plein de caractère si vous êtes à l'aise avec des améliorations en cours.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les parties rénovées du bar, du salon et du restaurant sont attrayantes et il y a amplement de parking sur place ; le jardin et les espaces communs sont agréables. Veuillez noter qu'il n'y a pas d'ascenseur et que les rénovations en cours ont parfois causé du bruit en journée.

Avis de voyageur à ce sujet

10

Chris

12 mai 2024

·

A séjourné 2 nuits

The property is clearly in process of a makeover with the Bar/Restaurant/Lounge areas already completed and if the rooms hat a fraction of this it will be an amazing location. The staff were excellent, could not be more polite and efficient throughout. Will definitely stay when next in the area

10

Andrew

8 nov. 2024

·

A séjourné 1 nuit

Wasn’t expecting much for the price but I was proved wrong. From the I initial check in to leaving at 3am, the reception staff were very friendly and efficient. The room was large, very clean and a decent bathroom. Free onsite parking and plenty of it. Would use again if flying from Gatwick.

10

Jonathan

10 nov. 2024

·

A séjourné 1 nuit

Great stay newly refurbished restaurant and bar area great comfy bed and cooked breakfast

10

Shirley

14 sept. 2025

·

A séjourné 1 nuit

The hotel is in lovely grounds with easy access from the car park to reception. It is undergoing refurbishment and I think that will make it a very good hotel overall. The walk in shower was fitted to make it accessible, but the grouting is due for renewal. The lighting could be better in the room, plus a magnifying mirror would also be beneficial in the bathroom. It was quiet and the bed comfortable . I would recommend it for a short stay.

10

Michael

25 mai 2024

·

A séjourné 2 nuits

Really nice bar area

10

John

14 juil. 2025

·

A séjourné 2 nuits

Beautiful location and the Hotel was well run with friendly staff and in very good condition clean and large rooms. It was great value for money with a spacious Bar and Dining area with a well kept garden for sitting outside. Station close by and only a short trip to the beautiful Guilford

10

ed

10 sept. 2024

·

A séjourné 1 nuit

Had a great stay. The staff were very friendly and helpful. Car parking easy. Rooms are bit dated but the bar dining area is very new and is really nice

8

MRS C

25 juil. 2025

·

A séjourné 2 nuits

Unfortunately put in a room with other rooms being refurbished. Arrived after 4hour journey needed to rest but consistent banging and drilling which did not stop until just before 6pm although notice said work being done between 9 -5 pm. We seemed to be the only ones occupying a room in this section of hotel wasn’t told when we booked. Not one to make a fuss but felt like the poor relations!

8

Rachael

25 août 2025

·

A séjourné 1 nuit

We were lucky to have one of the refurbished rooms which was so lovely. Everything was clean, tidy and beautifully presented. The bathroom had both a bath and a shower and was quite spacious.We had some bar food and a drink which was nice and the gent behind the bar was very friendly and chatty. This is a very old building which I think adds to its charm. It is going through a renovation to put new life into an old building. The only improvement I think would be to the breakfast service. The staff were great and the food was lovely (and a great variety too) but the lids that you have to take off to access the food was troublesome and frustrating. If you were staying on your own you would struggle as there is nowhere to put the lid down to then use the utensil to pick up the breakfast item whilst holding your plate. It would be advantageous to have a hinged serving plate. The serving area seemed way too small for the restaurant area and covers. all in all it was a lovely stay and I would return.

8

Terence

28 févr. 2025

·

A séjourné 2 nuits

It was all great apart from workers creating noise from drilling activities over the corridor.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres et les salles de bains sont généralement très propres et bien entretenues. Certains usures et problèmes d'entretien reviennent, notamment des bouchons ou des joints de lavabo manquants, des accessoires ébréchés, une moquette usée et une plomberie ou des douches capricieuses.

Avis de voyageur à ce sujet

4

Christopher

26 déc. 2025

·

A séjourné 1 nuit

Breakfast was limited and of poor quality! Sink plug was permanently stuck. WiFi was terrible. Window didn't close properly. Not good when near freezing outside.

10

Andrew

8 nov. 2024

·

A séjourné 1 nuit

Wasn’t expecting much for the price but I was proved wrong. From the I initial check in to leaving at 3am, the reception staff were very friendly and efficient. The room was large, very clean and a decent bathroom. Free onsite parking and plenty of it. Would use again if flying from Gatwick.

6

Anne

8 juil. 2025

·

A séjourné 1 nuit

Comfortable room cleanliness excellent although we had a chipped bathroom sink the plumbing was noisy . The cooked breakfast was good. The selection of fruit was limited and no brown bread or rolls . We were offered a room change but as we had settled into our room and it was late we decided not to move. I think the room should have been checked prior to our arrival.

8

Sharon

22 déc. 2024

·

A séjourné 1 nuit

Nice large rooms, good comfortable bed. Breakfast nice, staff friendly. Only downside, the hot water took forever to come through, water spurted out the shower head in all directions soaking the bathroom before falling off!

8

Tanya

13 oct. 2024

·

A séjourné 1 nuit

Very clean and excellent customer service from all staff.

10

Rachel

28 mai 2025

·

A séjourné 1 nuit

A beautiful building in a stunning village. The staff were amazing, very friendly and accommodating. The room was immaculate and well equipped. The beds were very comfortable and the bathroom was fantastic. The bar was wonderful and the food was to die for. I highly recommend Thatchers and will definitely be back again in the future. THANK YOU ALL From Rachel and Scott

8

Emma

13 août 2025

·

A séjourné 1 nuit

We had a very comfortable stay , the rooms are decorated to a high standard and the bathroom is incredibly clean. We are dinner in the restaurant , the food was of a good quality and value for money. Breakfast was ok.

8

Rachael

25 août 2025

·

A séjourné 1 nuit

We were lucky to have one of the refurbished rooms which was so lovely. Everything was clean, tidy and beautifully presented. The bathroom had both a bath and a shower and was quite spacious.We had some bar food and a drink which was nice and the gent behind the bar was very friendly and chatty. This is a very old building which I think adds to its charm. It is going through a renovation to put new life into an old building. The only improvement I think would be to the breakfast service. The staff were great and the food was lovely (and a great variety too) but the lids that you have to take off to access the food was troublesome and frustrating. If you were staying on your own you would struggle as there is nowhere to put the lid down to then use the utensil to pick up the breakfast item whilst holding your plate. It would be advantageous to have a hinged serving plate. The serving area seemed way too small for the restaurant area and covers. all in all it was a lovely stay and I would return.

8

Sam

14 déc. 2024

·

A séjourné 1 nuit

Tidy clean and very nice friendly staff

8

Vanessa

11 juil. 2025

·

A séjourné 1 nuit

Both the Hotel and restaurant were very nice. The room was clean and beds were comfy but I personally didn’t like the pillows and the carpet was threadbare in places.. some of the furniture and bathroom fittings had seen better days so definitely not top marks. Restaurant and bar were great and the food was excellent. Parking was easy so that was a bonus.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

La qualité des chambres varie : beaucoup sont spacieuses, calmes et confortables (dont certaines rénovées), mais d'autres semblent datées avec des équipements manquants et un contrôle limité de la climatisation. La couverture Wi-Fi en chambre est peu fiable dans certaines zones, et des bruits occasionnels de rénovation ou de la circulation sont signalés.

Avis de voyageur à ce sujet

8

Rebecca

31 mai 2025

·

A séjourné 1 nuit

Greeted warmly upon arrival. Room was in good condition however the free WiFi did not reach our room and neither my husband or I could access it. Added to this there was no phone signal on O2 and only one bar on 3 this did cause us some problems as we needed to keep in touch with our autistic daughter and were unable to. Please don’t advertise free WiFi for the rooms if it doesn’t reach them. We had breakfast the next morning. Service was good but very slow. Waited over half an hour for scrambled eggs on toast. In summary a reasonable stay but if you are in room 110 you won’t be able to use WiFi.

4

Christopher

26 déc. 2025

·

A séjourné 1 nuit

Breakfast was limited and of poor quality! Sink plug was permanently stuck. WiFi was terrible. Window didn't close properly. Not good when near freezing outside.

8

Kelly

15 juin 2025

·

A séjourné 2 nuits

Room was spacious and had all the essentials needed. Especially grateful for the fan this weekend as it’s been warm. Would have liked to have been able to open the windows wider but understand they are restricted for safety reasons. Bed was very comfortable had 2 great nights sleep. Food was lovely, we had breakfast included all very fresh and lovely quality. Prawn risotto was amazing! Hotel is beautiful inside and outside. All members of staff polite and lovely. I would stay again.

8

Thomas

4 mars 2025

·

A séjourné 5 nuits

Shower needed repair, broken electric wall socket not a big deal,lovely staff generally quite and a lovely location, road noise but not overly loud, I'm very sensitive to noise, so only annoying part was a hearing test type of tone that was persistent through the night it was there one night and not the next. The nature and Horsley towers were beautiful, reasonably priced stay.

8

Roger

9 sept. 2025

·

A séjourné 2 nuits

No lift No internet in our room Waiting staff were excellent

4

richard

17 sept. 2025

·

A séjourné 1 nuit

Uncomfortable bed, solid pillow, door rattling constantly, no plug in sink, amenities (e.g. fridge) removed with unsightly blanking plates, very dated

8

MRS C

25 juil. 2025

·

A séjourné 2 nuits

Unfortunately put in a room with other rooms being refurbished. Arrived after 4hour journey needed to rest but consistent banging and drilling which did not stop until just before 6pm although notice said work being done between 9 -5 pm. We seemed to be the only ones occupying a room in this section of hotel wasn’t told when we booked. Not one to make a fuss but felt like the poor relations!

8

Gemma

9 avr. 2025

·

A séjourné 2 nuits

Lovely hotel, very quiet, great room for our family of 4. Only negatives would be the limited breakfast choices, especially for the children with the set prices at £15, and we couldn't pick up the wifi connection in our room.

10

Arno

5 avr. 2025

·

A séjourné 1 nuit

Great location in rural area with quiet surroundings. Spacious rooms and easy parking.

8

Rachael

25 août 2025

·

A séjourné 1 nuit

We were lucky to have one of the refurbished rooms which was so lovely. Everything was clean, tidy and beautifully presented. The bathroom had both a bath and a shower and was quite spacious.We had some bar food and a drink which was nice and the gent behind the bar was very friendly and chatty. This is a very old building which I think adds to its charm. It is going through a renovation to put new life into an old building. The only improvement I think would be to the breakfast service. The staff were great and the food was lovely (and a great variety too) but the lids that you have to take off to access the food was troublesome and frustrating. If you were staying on your own you would struggle as there is nowhere to put the lid down to then use the utensil to pick up the breakfast item whilst holding your plate. It would be advantageous to have a hinged serving plate. The serving area seemed way too small for the restaurant area and covers. all in all it was a lovely stay and I would return.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est généralement accueillant et serviable à la réception, au bar et au restaurant. Cependant, plusieurs clients ont signalé un service lent ou désorganisé à l'arrivée et au petit-déjeuner.

Avis de voyageur à ce sujet

6

Jimmy

22 juin 2024

·

A séjourné 5 nuits

Arrived at scheduled time for check in. Was told had to wait for over an hour because room wasn't ready due to private party running over. Eventually got room. Shower only in boiling water. Broken thermostat. Given another room. This one wasn't even prepared! So, we get a 3rd room!! I had a course to go on, so got up early for breakfast and was told I'd have to wait. I only wanted porridge, so bad to leave. Not all bad though. Dinner was nice to no honest. No phones in the rooms too call front desk. And not allowed to charge incidental to the room, like most hotels!! No room service. On one occasion after the room clean, the tea cups were left on the toilet cistern. All in all, not one of the best places I've stayed at.

8

Rebecca

31 mai 2025

·

A séjourné 1 nuit

Greeted warmly upon arrival. Room was in good condition however the free WiFi did not reach our room and neither my husband or I could access it. Added to this there was no phone signal on O2 and only one bar on 3 this did cause us some problems as we needed to keep in touch with our autistic daughter and were unable to. Please don’t advertise free WiFi for the rooms if it doesn’t reach them. We had breakfast the next morning. Service was good but very slow. Waited over half an hour for scrambled eggs on toast. In summary a reasonable stay but if you are in room 110 you won’t be able to use WiFi.

10

Chris

12 mai 2024

·

A séjourné 1 nuit

On arrival the staff were excellent. So friendly, polite and efficient. This includes the reception, restaurant, bar and the cleaners. The room was very clean with all facilities required (an excellent shower). There has been a lot of renovation to exterior and lounge/bar/restaurant with what I understand rooms in the agenda. Breakfast procedure, staff and food was excellent. We will definitely return again when in the area

10

Eric

9 juin 2024

·

A séjourné 1 nuit

Experienced a really good stay. All staff from checking in to evening and breakfast room staff were polite, friendly and could no have helped more. Room clean and comfortable.

10

Chris

12 mai 2024

·

A séjourné 2 nuits

The property is clearly in process of a makeover with the Bar/Restaurant/Lounge areas already completed and if the rooms hat a fraction of this it will be an amazing location. The staff were excellent, could not be more polite and efficient throughout. Will definitely stay when next in the area

10

Helen

28 oct. 2025

·

A séjourné 2 nuits

Room brilliant. Perfect location for our needs. Food great and staff really friendly with outstanding customer service.

10

ed

10 sept. 2024

·

A séjourné 1 nuit

Had a great stay. The staff were very friendly and helpful. Car parking easy. Rooms are bit dated but the bar dining area is very new and is really nice

6

Alan

15 sept. 2024

·

A séjourné 1 nuit

Hotel looks good, service very poor to check in, when ordering a drink young staff giggling when others made a mistake, long wait to be seen to check in, long wait to b seated for breakfast with the breakfast order completely messed up. Seems many inexperienced staff doing the service.

6

Chris

21 sept. 2025

·

A séjourné 3 nuits

The service was shocking; I had to wait 8 minutes for a table. Then the waitress started by saying We are busy, you will have to wait for your drinks. This is not what I expected, then to top it off, I had to wait nearly 45 minutes for a bowl of porridge.

10

Brian

29 oct. 2024

·

A séjourné 4 nuits

We stayed 4 nights at Thatchers hotel, East Horsley. We asked for a spacious room as we had a wedding to attend and clothes to lay out. We also asked for twin beds, few stairs, a lift if possible, oat milk, Bran Flakes and an iron and ironing board. All these were provided, just as requested. We had a problem with locking our luggage in the wrong room. Jack on Reception sorted out our difficulty cheerfully, and greeted us whenever we saw him. All the staff were friendly, helpful and courteous. Our room was very clean on our arrival and was serviced without our even requesting it. The hotel was in a lovely setting and even though the road ran quite close to the grounds, it was peaceful inside. There was a spacious feel to the hotel, with plenty of areas to relax, chat or rest in comfortable chairs. Simone usually served us in the pleasant dining room and often remembered our orders without our telling her. She was very friendly and attentive.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Cadre paisible et pittoresque, idéal pour Guildford et les attractions à proximité telles que West Horsley Place et RHS Wisley, avec une gare à proximité. Pratique pour les automobilistes.

Avis de voyageur à ce sujet

10

louise

6 mai 2024

·

A séjourné 3 nuits

Booked for a 3 night stay, perfect location between Legoland and Chessington world of adventures at an absolute bargain. The hotel is a little gem, service through out was exceptional, food is fantastic, we had both breakfast and evening meals.

10

Sue

9 mars 2025

·

A séjourné 1 nuit

I love my visits to The Thatchers have been using this hotel pre-covid and missed it whilst it was closed This hotel is close to RHS Wisley The staff are welcoming, food is very good although a little limited. Cant fault the way the food is presented and is lovely and hot. Well done to all the staff.

10

Daira Agustina

16 juin 2025

·

A séjourné 2 nuits

Beautiful is a short word to describe the hotel. We really loved it, a little far from the city (40min by train) but it's totally worth it. In fact, it is the perfect opportunity to get to know the "non-tourist" part of the city. We would definitely return!

10

Denise

6 juil. 2025

·

A séjourné 1 nuit

Perfect stay after a night at the Opera at West Horsley Place - would use again.

10

John

14 juil. 2025

·

A séjourné 2 nuits

Beautiful location and the Hotel was well run with friendly staff and in very good condition clean and large rooms. It was great value for money with a spacious Bar and Dining area with a well kept garden for sitting outside. Station close by and only a short trip to the beautiful Guilford

10

Arno

5 avr. 2025

·

A séjourné 1 nuit

Great location in rural area with large rooms and quiet surroundings.

10

Arno

5 avr. 2025

·

A séjourné 1 nuit

Great location in rural area with quiet surroundings. Spacious rooms and easy parking.

10

GARY

18 juil. 2024

·

A séjourné 1 nuit

Ideal overnight stay for our daughter's graduation ceremony in Guildford. Lovely find, friendly staff, scenic area around the hotel. We will defo stay again sometime

8

Anthony

7 août 2025

·

A séjourné 1 nuit

Its a noce hotel, located in a historic building with beautiful surroundings. The room rates are also quite friendly

10

Duncan

6 oct. 2024

·

A séjourné 2 nuits

Great location for West Horsley Place. Great staff, great facilities, great price.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le dîner et la nourriture du bar sont largement salués pour leur qualité et leur rapport qualité-prix. Les commentaires sur le petit-déjeuner sont mitigés, certains le trouvant agréable tandis que d'autres citent un choix limité, un service lent ou une qualité inégale.

Avis de voyageur à ce sujet

8

Rebecca

31 mai 2025

·

A séjourné 1 nuit

Greeted warmly upon arrival. Room was in good condition however the free WiFi did not reach our room and neither my husband or I could access it. Added to this there was no phone signal on O2 and only one bar on 3 this did cause us some problems as we needed to keep in touch with our autistic daughter and were unable to. Please don’t advertise free WiFi for the rooms if it doesn’t reach them. We had breakfast the next morning. Service was good but very slow. Waited over half an hour for scrambled eggs on toast. In summary a reasonable stay but if you are in room 110 you won’t be able to use WiFi.

10

Simon

19 mai 2024

·

A séjourné 1 nuit

A great deal of the hotel as been refurbished and the rest is underway. The lounge, bar and restaurant are nice, as was our room. Excellent full English breakfast for me and vegetarian breakfast for my wife.

4

Christopher

26 déc. 2025

·

A séjourné 1 nuit

Breakfast was limited and of poor quality! Sink plug was permanently stuck. WiFi was terrible. Window didn't close properly. Not good when near freezing outside.

10

Sue

9 mars 2025

·

A séjourné 1 nuit

I love my visits to The Thatchers have been using this hotel pre-covid and missed it whilst it was closed This hotel is close to RHS Wisley The staff are welcoming, food is very good although a little limited. Cant fault the way the food is presented and is lovely and hot. Well done to all the staff.

10

Darren

18 nov. 2024

·

A séjourné 2 nuits

Room was fine. The breakfast was cooked fresh with lovely ingredients.

8

Gemma

9 avr. 2025

·

A séjourné 2 nuits

Lovely hotel, very quiet, great room for our family of 4. Only negatives would be the limited breakfast choices, especially for the children with the set prices at £15, and we couldn't pick up the wifi connection in our room.

10

Christina

24 janv. 2025

·

A séjourné 2 nuits

Lovely hotel. Reasonably priced good food

8

Sandra

16 juin 2024

·

A séjourné 1 nuit

Really nice hotel, lovely and clean room, the beds were really comfortably only problem i can say i had with our room is that the shower door didnt close properly.unfortunately the breakfast really let this place down , i had a full vegetarian breakfast as the waiter took my order i said that i didnt want the vegetarian sausage or any meat substitute, i was interrupted by the waiter staiting that its not a meat substitute and walked off didnt give me chance to say i also didnt want mushroom. My breakfast comes it has a pathetic looking vegi sausage thing ,that im told isnt fake meat, (if i said i didnt want something, i dont want it ,not a excuse )half a plate of burnt mushroom, extremely bland i expect out of a box scrambled egg that was soggy and a pot of cheap cold beans, and 2 cook from frozen greasy hash browns that tasted like they were cooked it meat my partner had a full breakfast that didnt look any better, and he said was quite bland . I didnt eat my breakfast and the waitress asked if i had a problem i said i already sait i didnt want this sausage substitute, i was given it anyway and the food was awful she offered to get me something else but i declined. In my opinion the breakfast and the staff serving it were not in keeping with the rest of the hotel.

10

Catherine

7 déc. 2024

·

A séjourné 1 nuit

We stayed for 1 night for a 2 day event i Leatherhead. Room comfortable and well laid out, excellent and modestly priced dinner with friendly and helpful staff. All round good value and a charming and welcoming place. Would certainly stay here again.

6

Chris

21 sept. 2025

·

A séjourné 3 nuits

The service was shocking; I had to wait 8 minutes for a table. Then the waitress started by saying We are busy, you will have to wait for your drinks. This is not what I expected, then to top it off, I had to wait nearly 45 minutes for a bowl of porridge.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	117 $US
février	114 $US
mars	114 $US
avril	107 $US
mai	115 $US
juin	134 $US
juillet	132 $US
août	118 $US
septembre	129 $US
octobre	94 $US
novembre	99 $US
décembre	121 $US

Thatchers Hotel

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Emplacement

Options de chambre

Chambre Double

Chambre Double Confort

Chambre Familiale, 1 lit double et 1 canapé-lit (1)

Chambre Standard avec lits jumeaux

Chambre Familiale, 1 chambre

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di	lu	ma	me	je	ve	sa
1	2	3	4	5	6	7
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29	30