Holiday Inn Express Lichfield by IHG

For an IHG it was not the warming welcome I would have thought be, staff were engaged in other conversations couldn’t hear myself think.

The reception staff were very informative and helpful. All the staff were helpful and cheerful. Our room on the ground floor was excellent and very quiet, the advice of where to eat was wonderful. We went to the Trooper which was really good.

Convenient location, quiet even though it's a busy area. Plenty of parking, friendly staff, delicious breakfast. 5⭐

The room decoration is now outdated.

The toilet was blocked when we arrived. It was too late in the night for us to change rooms so didn’t mention to the front desk. We kept flushing and eventually it cleared. We mentioned on check up for them to check it and the person just said it was a slow flushing toilet. We know the difference. He wasn’t interested in what we had to say. When we arrived there was no hygiene sticker on the toilet. Also one of the bath towels was filthy on arrival. The bed was clean, no complaint there. It was a shame that we weren’t listened to and apologised to.