NAU Sao Rafael Suites - All Inclusive

The food and service where acceptable but not 5* No facilities in the room, no kettle, tea, coffee, sugar or milk. No fresh water daily only on arrival. The room was very basic not even cushions on the sofa. Balcony was small with the most uncomfortable chairs ever. No wonder no one sat on the balcony’s. Loungers around the pool need to be replaced as dated, the pool wasn’t clean had green in the bottom in patches. When asking for a taxi the hotel call a transfer company, they are around 3 to 4 euros more expensive. Best get a taxi number and call yourself!

Great hotel, very clean, comfortable, very friendly staff. Delicious food. 2 big pools, so you have plenty of space around. Mini gym, which is good. Walking distance to the beach. Only 10 min drive or less to old city and 5 min drive to marina. Definitely coming back

Great stay, would say it’s a 4 star over a 5 star. There was a few attention to detail that were overlooked. Toilet by the pool messy and out of toilet roll, not checked regularly enough. Decking area in the pool bar needed jet washing. Some of the sun loungers needed an upgrade due to being stretched. It’s the little details that make Hotels 5 star. This was lacking a few of them. However overall a great Hotel, good location. Staff very good and all really friendly. Would have been nice to have been able to dine in both restaurants on the all inclusive even if you only offered one night in the Tapas restaurant so you could try it. Rooms are ready for an upgrade but entrance area and restaurant are lovely. Worth a visit!

This is not a 5-star property. It’s a 3 star property. No proper gym at an all inclusive resort! The night entertainment is non existent and not an ideal place for children to keep them entertained. There is no room service after 11 pm and before that you get charged extra/higher priced menu for room delivery (never seen this before let alone in an all inclusive resort). Staff is average at the best and house keeping isn’t good. Find the advertisement on this property misleading. Good location though.

Betten sehr gut. Das Essen war nie warm. Es gab keine Kaffelöffel im Hotel. Sehr viele laute Engländer im Hotel. Viele Liegestühle waren gebrochen. Speziell Richard und die Dame an der Reception der Massage waren sehr nett. 5 Sterne verdient das Hotel nicht. Gratis Parkplätze.

An amazing all inclusive hotel. Staff very friendly and professional. Food options on the bufet changed every time, even from lunch to dinner. Great selection of drinks, cocktails and fresh natural juices at the bar. The only minus for us, was that we had to pay to use the indoor pool that in our opinion should be included, specially if you have to pay every day you want to go there. Parking on site is plenty, and they have a free minibus shuttle service that will take you to the old town. We will defenatly come back.

Lovely big room, pool area clean with plenty of loungers. Dining options were a little limited, even though all inclusive there were not always everything available. The indoor spa area was a real let down. We got upgraded which was a nice touch and the staff were excellent

Nice hotel, but how can an all inclusive hotel charge 15€ per day for pool use ?!. Overall nice and friendly staff, good food but ac in rooms were not working. Had to call front desk multiple times to have it reset.

We enjoyed our stay and would consider returning. Positives: good location, great spacious rooms in the sea view suite, fantastic breakfast, lunch and dinner. Staff were friendly and helpful. Shuttle runs to town free of charge. Only negatives are: Not all-inclusive, only small selection of standard drinks and 2/3 cocktails. Paid entry into a small indoor pool, 4 person hot tub and sauna facilities. Gym is tiny but modern, fits about 2/3 people. A little smell in the rooms we believe from drains, although other than that super clean and smells lovely in hallways. Relatively expensive massages for what you get.

Just been for a week, rooms are clean and spacious. Always enough food choices. Bar staff were all great. Lacked on entertainment, although we heard this was being changed very soon.

The food and service where acceptable but not 5* No facilities in the room, no kettle, tea, coffee, sugar or milk. No fresh water daily only on arrival. The room was very basic not even cushions on the sofa. Balcony was small with the most uncomfortable chairs ever. No wonder no one sat on the balcony’s. Loungers around the pool need to be replaced as dated, the pool wasn’t clean had green in the bottom in patches. When asking for a taxi the hotel call a transfer company, they are around 3 to 4 euros more expensive. Best get a taxi number and call yourself!

Great stay, would say it’s a 4 star over a 5 star. There was a few attention to detail that were overlooked. Toilet by the pool messy and out of toilet roll, not checked regularly enough. Decking area in the pool bar needed jet washing. Some of the sun loungers needed an upgrade due to being stretched. It’s the little details that make Hotels 5 star. This was lacking a few of them. However overall a great Hotel, good location. Staff very good and all really friendly. Would have been nice to have been able to dine in both restaurants on the all inclusive even if you only offered one night in the Tapas restaurant so you could try it. Rooms are ready for an upgrade but entrance area and restaurant are lovely. Worth a visit!

While the bedrooms at NAU Sao Rafael certainly offered a generous amount of space, unfortunately, the quality of the accommodations left much to be desired. The balcony doors proved to be a daily struggle, stiff and difficult to manoeuvre. Stepping onto the balcony itself was equally unappealing, as it was noticeably dirty and showed signs of disrepair, with elements appearing to be falling apart. Inside, the poor quality continued with the beds. One side of our bed had a significant structural issue, causing a noticeable slope that made for an uncomfortable night's sleep. Adding to this discomfort were the pillows, which offered virtually no support. When I raised this issue with the front desk, I was simply informed that no alternative pillows were available, which was quite disappointing. The bathrooms, while spacious, lacked any form of ventilation, the in-room fridge was out of order, with a freezer door that wouldn't close properly, resulting in any refrigerated items becoming frozen solid. The pools were indeed large, but sadly, they also suffered from poor quality. The sun loungers were filthy, and a number were broken. The pools were dirty, which deterred us from taking a swim. The food offered was of acceptable quality, although the repetitive nature of the meals became tiresome. On occasion, the fruit selection appeared to have been sitting for an extended period, becoming soggy and unappetising. The desserts, however, were a pleasant exception.

Horrible place. The hotel is completely worn down. It’s dirty and the staff are the most unfriendly I’ve met in Portugal, especially in the reception. It’s not a family hotel, the kids room is placed in a dirty basement with no windows and is extremely dirty. Disgusting

Terrible. Outdated. Not enough pool lounge chairs. Bad food selection. Mold in the bathroom and shower. Outdated amenities… the list goes on.

Amazing hotel. Already 2nd time staying here. Front office team is amazing. They are very welcoming, friendly, professional. Huge thank you for such efforts to accommodate us in our room earlier. Room is huge, 2 rooms, 2 bathrooms, balcony, spacius,clean. Amazing service from housekeeping keeping our room clean. Loved the amenities in bathroom with branded L'Occitane products. Restaurant is great, food is super delicious, big varieties of different dishes. Loved the services at restaurant, all the staff is super attentive. 2 pools, plenty of space to stay around even if the hotel is fully booked. Good food at the snack bar by the pool. Loved the 'juice of the day', of course cocktails. Spa is good, worth to visit. Overall our stay was amazing, coming vack next year.

Hotel Review Our stay was overall very pleasant. The staff were great—friendly, attentive, and genuinely helpful. The rooms were large, spacious, and well-appointed, and we appreciated being accommodated for a room change to get a better view. The amount of closet space in the suite was also fantastic, which is a rare treat in most hotels. The food was very good, especially the salads, which were fresh and full of flavour. Some of the meats, however, were a bit hit or miss—some lacked tenderness or depth of taste—but overall the dining experience was enjoyable. Would be nice to have real juices as well. One area that could be improved is housekeeping. The cleaning style followed what I was told is more of an American approach, where the beds aren’t crisply made—more of a “cover pulled over” look. Once I realised that, I ended up making the bed myself to get it looking neater. There were also a few minor details missed, like wine stains on the table that hadn’t been wiped properly. If that’s the intended cleaning style, it might be helpful for guests to have some basic cleaning supplies available, though ideally, surfaces should just be cleaned as part of the service.

The hotel is very clean , rooms are big and clean , variety of food , different buffet every night, sea food night was amazing Two swimming pools , plenty of places , Close to the beach , 5 min ride to the Marina and 10 mins to the town Staff are very nice and friendly, recommend it if you want a relaxing holiday

We absolutely loved our stay at NAU São Rafael Suites in September. Everything — and I mean everything — was PERFECT! We spent peaceful days swimming in the sea, reading books, and enjoying the stunning design of the hotel as well as the natural beauty of Albufeira and the Marina. Our suite (105, on the top floor) was spotless, spacious, and beautifully designed — it truly felt like a home away from home. The views were incredible, and the atmosphere was so calm and relaxing. A special mention goes to the wonderful staff: incredibly warm, friendly, and always helpful. Their hospitality made all the difference and elevated our experience from great to unforgettable. If you're looking for a peaceful environment, large rooms with amazing views, and genuine hospitality, you must stay here. Massive thanks to the entire management team for a truly memorable vacation. We will definitely be back!

Hôtel propre dans l’ensemble. Hormis la chambre où nous avons été déçu, poil et cheveux dans la salle de bain et par terre. Le spa est très bien. Et le buffet possèdent de la nourriture très qualitative.

Friendly staff,good sized rooms, delicious buffet,good location, Airconditioned room,Good spa/treatment rooms

The food and service where acceptable but not 5* No facilities in the room, no kettle, tea, coffee, sugar or milk. No fresh water daily only on arrival. The room was very basic not even cushions on the sofa. Balcony was small with the most uncomfortable chairs ever. No wonder no one sat on the balcony’s. Loungers around the pool need to be replaced as dated, the pool wasn’t clean had green in the bottom in patches. When asking for a taxi the hotel call a transfer company, they are around 3 to 4 euros more expensive. Best get a taxi number and call yourself!

While the bedrooms at NAU Sao Rafael certainly offered a generous amount of space, unfortunately, the quality of the accommodations left much to be desired. The balcony doors proved to be a daily struggle, stiff and difficult to manoeuvre. Stepping onto the balcony itself was equally unappealing, as it was noticeably dirty and showed signs of disrepair, with elements appearing to be falling apart. Inside, the poor quality continued with the beds. One side of our bed had a significant structural issue, causing a noticeable slope that made for an uncomfortable night's sleep. Adding to this discomfort were the pillows, which offered virtually no support. When I raised this issue with the front desk, I was simply informed that no alternative pillows were available, which was quite disappointing. The bathrooms, while spacious, lacked any form of ventilation, the in-room fridge was out of order, with a freezer door that wouldn't close properly, resulting in any refrigerated items becoming frozen solid. The pools were indeed large, but sadly, they also suffered from poor quality. The sun loungers were filthy, and a number were broken. The pools were dirty, which deterred us from taking a swim. The food offered was of acceptable quality, although the repetitive nature of the meals became tiresome. On occasion, the fruit selection appeared to have been sitting for an extended period, becoming soggy and unappetising. The desserts, however, were a pleasant exception.

We stayed at the hotel as a group of friends in a triple connecting room, room 209. As we were getting closer to the trip, I was a little bit concerned about some of the negative reviews recently left on Google reviews; given the price, I didn’t go in to expect a platinum five star hotel, and in all honesty, I set my expectations a lot lower! I needn’t have done this, we had a fantastic stay, Thursday to Sunday. The aesthetics as you approach the hotel had already started to put my mind at ease. The triple room was amazing and surpassed our expectations, three en suites, a huge balcony spanning the width too, we loved it. Clean, with everything you could need. No noise from adjoining rooms at all. We had the premium all inclusive option which meant we had access to the spa, premium drinks options and could dine one night for free at the a la carte restaurant. Would return and highly recommend!

Rooms were old and in need of an update. Food quality was adequate. Stayed at several all inclusive hotels over the years and this hotel was on the lower end for food, amenities, and services. Location was walkable to beach and a close bolt/uber ride to old town albufeira. Would only recommend if looking for a low end all-inclusive hotel stay.

The hotel looks lovely online and for some this may be an exceptional option but for us, it was an unfortunate mistake. Upon arrival, the room had no power and maintenance needed to troubleshoot the issue. The pool was exceptionally cold. The hotel is lacking of signage to help find the way around. The beach is a hike and not as close as advertised. The beach is mostly seaweed with very little useable area. All inclusive means all things are included except what they exclude such as the sit down restaurant, drinks that aren’t in there all inclusive list, the golf simulator is 40 euro extra per person. The bar has no frozen drinks. No washcloths available for showering (which is common in some EU countries). The hotel is quite dated. The elevators many times were not working and when they were the buttons take a lot of force to engage. It’s very noisy on the 1st floor above the restaurant until at least 11pm as they cleanup and slide chairs across the floor. No eating food around the pool. As I say, this may be perfectly fine for some but comparing to many hotels we have visited, this is not for us and we can’t recommend.

The staff were fantastic, very friendly and helpful. The food and all inclusive perks were ideal. The room could have had more lighting. This was caused by only having one power socket on each side of the bed. So, the bed side lamps had to be unplugged for our phones. An extension lead would have sorted this. Was a lovely stay. Thank you.

Greated by a very friendly reception team. From then down hill! Greater for breakfast and lunch struggled to even ask for your room number, made to feel an inconvenience more interested in her phone and talking to colleagues. Evening great great remember our room number after 1 evening and greater with a big smile. Lady at the bar around the pool very welcoming. Hotel full off middle aged men playing golf and when not playing getting wasted on the all inclusive menu, felt at times like you were in the middle of stag parties when they weren’t playing golf. Not really appropriate for families and kids at this point. Hotel is now dated, visited years ago and apart from reception being updated the rooms are not, furniture and rooms are tired and need money spent updating. No tea and coffee facilities in the room, that’s not 5 stars! Sorry certainly not how I remember and won’t be going back! Lots of better hotels to choose from on that coastline trust me!

We recently stayed at this resort- the room was beautiful and very spacious. Halal options are available upon request. Very friendly staff and managment at this property.

We absolutely loved our stay at NAU São Rafael Suites in September. Everything — and I mean everything — was PERFECT! We spent peaceful days swimming in the sea, reading books, and enjoying the stunning design of the hotel as well as the natural beauty of Albufeira and the Marina. Our suite (105, on the top floor) was spotless, spacious, and beautifully designed — it truly felt like a home away from home. The views were incredible, and the atmosphere was so calm and relaxing. A special mention goes to the wonderful staff: incredibly warm, friendly, and always helpful. Their hospitality made all the difference and elevated our experience from great to unforgettable. If you're looking for a peaceful environment, large rooms with amazing views, and genuine hospitality, you must stay here. Massive thanks to the entire management team for a truly memorable vacation. We will definitely be back!

Fantastic Property! Friendly service, great location and very clean. The All-Inclusive was very fair pricing too.

Very disappointed with this hotel definitely not 5star that’s for sure where do we start not enough bar staff small bars ran out of glasses and not even that busy so can’t get a drink in glass restaurant didn’t have much choice and not enough variety couldn’t even get a bottle of water on all inclusive or dark rum wasn’t aloud on all inclusive never known anything like it staff on bar in and out miserable and most of time 1 serving so having to Que for a while as they don’t hurry rooms were nice and spacious and were cleaned but didn’t even get water in room or have a kettle very poor all inclusive and definitely wouldn’t go back

Superb team that were friendly and understanding, really looked after us. Clean hotel in a great location near a few beaches and a short uber to other locations like the marina, shopping centre and old town. Thank you Team Nau Sao Raphael!

The lady reception is so lovely i really dont remember her name she has red hair she is one in a million so our the other reception staff they go above and beyond 2 nights i stayed but will be back Thank you for everything

Everyone was so accommodating. Richard who helped us at dinner was exceptionally kind and very helpful! The staff went out of their way to make our stay as pleasant as it was. Will definitely plan on staying here in the future

Greated by a very friendly reception team. From then down hill! Greater for breakfast and lunch struggled to even ask for your room number, made to feel an inconvenience more interested in her phone and talking to colleagues. Evening great great remember our room number after 1 evening and greater with a big smile. Lady at the bar around the pool very welcoming. Hotel full off middle aged men playing golf and when not playing getting wasted on the all inclusive menu, felt at times like you were in the middle of stag parties when they weren’t playing golf. Not really appropriate for families and kids at this point. Hotel is now dated, visited years ago and apart from reception being updated the rooms are not, furniture and rooms are tired and need money spent updating. No tea and coffee facilities in the room, that’s not 5 stars! Sorry certainly not how I remember and won’t be going back! Lots of better hotels to choose from on that coastline trust me!

Hotel Review Our stay was overall very pleasant. The staff were great—friendly, attentive, and genuinely helpful. The rooms were large, spacious, and well-appointed, and we appreciated being accommodated for a room change to get a better view. The amount of closet space in the suite was also fantastic, which is a rare treat in most hotels. The food was very good, especially the salads, which were fresh and full of flavour. Some of the meats, however, were a bit hit or miss—some lacked tenderness or depth of taste—but overall the dining experience was enjoyable. Would be nice to have real juices as well. One area that could be improved is housekeeping. The cleaning style followed what I was told is more of an American approach, where the beds aren’t crisply made—more of a “cover pulled over” look. Once I realised that, I ended up making the bed myself to get it looking neater. There were also a few minor details missed, like wine stains on the table that hadn’t been wiped properly. If that’s the intended cleaning style, it might be helpful for guests to have some basic cleaning supplies available, though ideally, surfaces should just be cleaned as part of the service.

Great customer service. Friendly staff and affordable

We recently stayed at this resort- the room was beautiful and very spacious. Halal options are available upon request. Very friendly staff and managment at this property.

We absolutely loved our stay at NAU São Rafael Suites in September. Everything — and I mean everything — was PERFECT! We spent peaceful days swimming in the sea, reading books, and enjoying the stunning design of the hotel as well as the natural beauty of Albufeira and the Marina. Our suite (105, on the top floor) was spotless, spacious, and beautifully designed — it truly felt like a home away from home. The views were incredible, and the atmosphere was so calm and relaxing. A special mention goes to the wonderful staff: incredibly warm, friendly, and always helpful. Their hospitality made all the difference and elevated our experience from great to unforgettable. If you're looking for a peaceful environment, large rooms with amazing views, and genuine hospitality, you must stay here. Massive thanks to the entire management team for a truly memorable vacation. We will definitely be back!

Great hotel, very clean, comfortable, very friendly staff. Delicious food. 2 big pools, so you have plenty of space around. Mini gym, which is good. Walking distance to the beach. Only 10 min drive or less to old city and 5 min drive to marina. Definitely coming back

Top quality bathroom toiletries. Spacious 2 bed family suite. Very good breakfast spread. Quiet location but walking distance to two beautiful beaches.

Rooms were old and in need of an update. Food quality was adequate. Stayed at several all inclusive hotels over the years and this hotel was on the lower end for food, amenities, and services. Location was walkable to beach and a close bolt/uber ride to old town albufeira. Would only recommend if looking for a low end all-inclusive hotel stay.

Beach is little far away to walk but it can be done .. hot tub was broken with no future repairs to fix . I would recommend as this is a nice central location for faro or lagos

We enjoyed our stay and would consider returning. Positives: good location, great spacious rooms in the sea view suite, fantastic breakfast, lunch and dinner. Staff were friendly and helpful. Shuttle runs to town free of charge. Only negatives are: Not all-inclusive, only small selection of standard drinks and 2/3 cocktails. Paid entry into a small indoor pool, 4 person hot tub and sauna facilities. Gym is tiny but modern, fits about 2/3 people. A little smell in the rooms we believe from drains, although other than that super clean and smells lovely in hallways. Relatively expensive massages for what you get.

Beautiful location, but poor maintenance, safety hazards, lack of privacy, limited food options, and subpar service make this hotel fall short of five-star expectations. Would not recommend. We stayed at this hotel over the Christmas break, and while the location was stunning right by the sea the overall experience was disappointing for a property advertised as five-star. Lovely seaside location, peaceful and scenic, but Bathrooms lacked locks, which is a major privacy issue for families or groups. Public toilets also had broken locks, leaving only one functional cubicle. Shower taps were incorrectly labeled (hot/cold reversed), posing a burn risk. Shower hoses couldn’t handle water pressure, causing water to splash everywhere. Long queues even during off-peak season. Food variety was poor repetitive menus with limited options, mostly fish. Basic items like hot water, forks, and knives frequently ran out. Some staff seemed disengaged, and the manager was unhelpful and unfriendly, you could tell and hear they were complaining about her. Not good infront of dinning visitors but one can understand and also relate as they were really trying to help people to settle in for their meals but the kitchen staff and prior arrangements must have disappointed them and any proper prep would not have been done properly to avoid this disorderliness. Broken locks, inadequate bathroom lighting, and poor attention to detail throughout the property, its a facilities manager job to look into

C est tranquille, securitaire et 15 minutes a pieds d une belle plage.

The hotel is very clean , rooms are big and clean , variety of food , different buffet every night, sea food night was amazing Two swimming pools , plenty of places , Close to the beach , 5 min ride to the Marina and 10 mins to the town Staff are very nice and friendly, recommend it if you want a relaxing holiday

We absolutely loved our stay at NAU São Rafael Suites in September. Everything — and I mean everything — was PERFECT! We spent peaceful days swimming in the sea, reading books, and enjoying the stunning design of the hotel as well as the natural beauty of Albufeira and the Marina. Our suite (105, on the top floor) was spotless, spacious, and beautifully designed — it truly felt like a home away from home. The views were incredible, and the atmosphere was so calm and relaxing. A special mention goes to the wonderful staff: incredibly warm, friendly, and always helpful. Their hospitality made all the difference and elevated our experience from great to unforgettable. If you're looking for a peaceful environment, large rooms with amazing views, and genuine hospitality, you must stay here. Massive thanks to the entire management team for a truly memorable vacation. We will definitely be back!

Nice property, but wish it was closer to the beach.

While the bedrooms at NAU Sao Rafael certainly offered a generous amount of space, unfortunately, the quality of the accommodations left much to be desired. The balcony doors proved to be a daily struggle, stiff and difficult to manoeuvre. Stepping onto the balcony itself was equally unappealing, as it was noticeably dirty and showed signs of disrepair, with elements appearing to be falling apart. Inside, the poor quality continued with the beds. One side of our bed had a significant structural issue, causing a noticeable slope that made for an uncomfortable night's sleep. Adding to this discomfort were the pillows, which offered virtually no support. When I raised this issue with the front desk, I was simply informed that no alternative pillows were available, which was quite disappointing. The bathrooms, while spacious, lacked any form of ventilation, the in-room fridge was out of order, with a freezer door that wouldn't close properly, resulting in any refrigerated items becoming frozen solid. The pools were indeed large, but sadly, they also suffered from poor quality. The sun loungers were filthy, and a number were broken. The pools were dirty, which deterred us from taking a swim. The food offered was of acceptable quality, although the repetitive nature of the meals became tiresome. On occasion, the fruit selection appeared to have been sitting for an extended period, becoming soggy and unappetising. The desserts, however, were a pleasant exception.

Very disappointed with this hotel definitely not 5star that’s for sure where do we start not enough bar staff small bars ran out of glasses and not even that busy so can’t get a drink in glass restaurant didn’t have much choice and not enough variety couldn’t even get a bottle of water on all inclusive or dark rum wasn’t aloud on all inclusive never known anything like it staff on bar in and out miserable and most of time 1 serving so having to Que for a while as they don’t hurry rooms were nice and spacious and were cleaned but didn’t even get water in room or have a kettle very poor all inclusive and definitely wouldn’t go back

Betten sehr gut. Das Essen war nie warm. Es gab keine Kaffelöffel im Hotel. Sehr viele laute Engländer im Hotel. Viele Liegestühle waren gebrochen. Speziell Richard und die Dame an der Reception der Massage waren sehr nett. 5 Sterne verdient das Hotel nicht. Gratis Parkplätze.

The food and drink was the worst all inclusive I have ever encountered. Food cold, drinks warm and zero selection

We enjoyed our stay and would consider returning. Positives: good location, great spacious rooms in the sea view suite, fantastic breakfast, lunch and dinner. Staff were friendly and helpful. Shuttle runs to town free of charge. Only negatives are: Not all-inclusive, only small selection of standard drinks and 2/3 cocktails. Paid entry into a small indoor pool, 4 person hot tub and sauna facilities. Gym is tiny but modern, fits about 2/3 people. A little smell in the rooms we believe from drains, although other than that super clean and smells lovely in hallways. Relatively expensive massages for what you get.

It was ok. Bedroom was good, comfortable bed and good bathroom. The living room part of the suite was pretty bad, very uncomfortable furniture. The food was mostly poor, even for buffet food. Breakfast was an exception and was pretty good. As we stayed for more than 4 nights we got a free booking at one of the "restaurants". The food came out the same quality as the buffet (poor). The tiramisu dessert was dire, like 2 bits of bland rubber. Eat out where possible. One pool was closed for half of the 6 night stay and the other was only half full for 2-3 days but when they were fully functional they were good. Staff were mostly indifferent to you with some exceptions of them actually caring you were there. Cleaning service was good and front desc staff were friendly. The beaches close by are nice and only a short walk away. I was disappointed with the quality compared to the price. It feels like the price is high due to the room being a suite (quite needlessly as the suite aspect was very poor). For a similar price I would recommend VidaMar just 15-20 mins up the road (stayed there for a work trip before this stay). Better food, better room, nicer grounds, better beach access, and better quality of life improvements over NAU and all for a marginal increase in price (at the time of review). If this was a few hundred pounds cheaper it might be a worth while stay but for the price it is I don't think I will be visiting again.

Beautiful location, but poor maintenance, safety hazards, lack of privacy, limited food options, and subpar service make this hotel fall short of five-star expectations. Would not recommend. We stayed at this hotel over the Christmas break, and while the location was stunning right by the sea the overall experience was disappointing for a property advertised as five-star. Lovely seaside location, peaceful and scenic, but Bathrooms lacked locks, which is a major privacy issue for families or groups. Public toilets also had broken locks, leaving only one functional cubicle. Shower taps were incorrectly labeled (hot/cold reversed), posing a burn risk. Shower hoses couldn’t handle water pressure, causing water to splash everywhere. Long queues even during off-peak season. Food variety was poor repetitive menus with limited options, mostly fish. Basic items like hot water, forks, and knives frequently ran out. Some staff seemed disengaged, and the manager was unhelpful and unfriendly, you could tell and hear they were complaining about her. Not good infront of dinning visitors but one can understand and also relate as they were really trying to help people to settle in for their meals but the kitchen staff and prior arrangements must have disappointed them and any proper prep would not have been done properly to avoid this disorderliness. Broken locks, inadequate bathroom lighting, and poor attention to detail throughout the property, its a facilities manager job to look into

Hotel Review Our stay was overall very pleasant. The staff were great—friendly, attentive, and genuinely helpful. The rooms were large, spacious, and well-appointed, and we appreciated being accommodated for a room change to get a better view. The amount of closet space in the suite was also fantastic, which is a rare treat in most hotels. The food was very good, especially the salads, which were fresh and full of flavour. Some of the meats, however, were a bit hit or miss—some lacked tenderness or depth of taste—but overall the dining experience was enjoyable. Would be nice to have real juices as well. One area that could be improved is housekeeping. The cleaning style followed what I was told is more of an American approach, where the beds aren’t crisply made—more of a “cover pulled over” look. Once I realised that, I ended up making the bed myself to get it looking neater. There were also a few minor details missed, like wine stains on the table that hadn’t been wiped properly. If that’s the intended cleaning style, it might be helpful for guests to have some basic cleaning supplies available, though ideally, surfaces should just be cleaned as part of the service.

The hotel is very clean , rooms are big and clean , variety of food , different buffet every night, sea food night was amazing Two swimming pools , plenty of places , Close to the beach , 5 min ride to the Marina and 10 mins to the town Staff are very nice and friendly, recommend it if you want a relaxing holiday

Nice hotel, friendly staff and good food. However, quite disappointed of the cocktails drafted from a machine which is not worth a 5 stars hotel.